Technical Support Expert 2 in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Engineering Manager, Communications, you'll lead the team responsible for in-game text chat — one of the most-used surfaces on Roblox and a cornerstone of how our community connects. Every day this system carries billions of messages across hundreds of millions of users, in real time, across 2D and 3D spaces, on every device we support. You'll own the roadmap and the engineering org behind it: building rich, immersive, and engaging communication experiences that let people and creators express themselves safely and seamlessly — better than in real life. This is a role for a leader who thinks like a product builder as much as an engineer. You'll balance the demands of massive scale and rock-solid reliability with a relentless focus on the user experience, shipping features that make conversation on Roblox feel effortless, expressive, and safe. You'll grow and develop a team of engineers, set technical direction, and partner deeply across product, design, trust & safety, and infrastructure to define what communication on Roblox becomes next. You Will Lead, grow, and develop a team of software engineers building the in-game text chat platform, setting a high bar for engineering

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Engineering Manager, Home Infrastructure The Home Infrastructure team builds the mission-critical backend and data systems that power Roblox’s Homepage and Experience Details Page, two of the highest-traffic surfaces on Roblox. These surfaces reach the vast majority of Roblox’s daily active users and are core drivers of discovery, engagement, retention, and platform growth. We are a full-stack product infrastructure team responsible for content distribution across Roblox. Our systems support multiple modes of user interaction, including exploratory browsing, directed discovery, and personalized content recommendations across the many types of content that make up the Roblox ecosystem. This team sits at the intersection of large-scale distributed systems, machine learning-powered personalization, data infrastructure, and product experimentation. We partner closely with Machine Learning, Data Science, Product, Design, Frontend, Ads, Marketplace, Virtual Economy, and other teams across Roblox to build the platforms that help users find the most relevant and engaging content. As Engineering Manager for Home Infrastructure, you will lead a team of Backend and Data Engineers responsible for the e

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Reporting to the Director, Facilities, the Workplace Services Manager will be responsible for a wide range of activities; office moves, daily facilities and workplace operations, event coordination, space planning, implementing a Facility Management System and other logistical needs. We are looking for someone with exceptional leadership, customer-service, and facilities expertise. Our goal is to provide a great workplace experience where all Robloxians can operate efficiently and effectively in a clean, safe and fun environment. Role is based in San Mateo, CA from Monday through Friday You Will: Manage the daily operations of our San Mateo offices Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on cultivating success across Roblox Proficient Management in Space Planning for Roblox HQ, including small satellite offices. Handle hospitality and service operations for our employees (cafe, coffee bar, events..) Work hand in hand with Exec Admins and support staff. Supervise employees (and/or subcontractors/outside vendors) involved in building/facilities activities like cleaning, event planning, ergonomics, space utilizati

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Data Engineering team at Roblox plays a crucial role in enabling the company's success by developing and maintaining highly leveraged Core Data Sets, frameworks, and tooling to support the growing demand for analytics. As a Principal Data Engineer, you will work to define the data ontology for all of Roblox, establish best practices and standards for data operations and lifecycle management, design and build analytics tooling and frameworks, and influence event instrumentation. Additionally, this role is highly cross-functional, requiring close collaboration with Data Science, Experimentation, and Machine Learning teams to understand customer requirements and analytics applications, as well as with Data Infrastructure and Storage teams to develop integrated solutions. Join us and be a part of a dynamic team driving innovation and growth at Roblox. You Will: Partner with Data Science, Data Platform, Product, and Engineering to collect requirements to define the data ontology for all of Roblox Lead and mentor a growing team of Data Engineers to support Roblox's ever-evolving data needs Design, build, and maintain efficient and reliable batch and streaming data pipelines to mod

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer, Audio-Video-Communication team, you'll be in charge of building our upcoming platform to bring multi-modal communication experience - voice chat, 3D audio, and large-scale broadcast, to our users. If you enjoy working on C++ software while building products for the passionate community of Roblox, you'll be right at home within our experienced and growing social team. You will work with our Engineering Managers and Directors within our Engine's team, and will report to our Manager of the Real-Time Communications team. You Will: Build and launch the latest real-time communication platform from the ground up, designed to support billions of users. Employ best programming practices to write code that is efficient, maintainable, and scalable. Play a crucial role in the introduction of high-quality communication features/products on a wide range of devices, from mobile to high-end platforms. Enhance the robustness and performance of existing components Collaborate with engineers across engine and partner teams to create synergistic solutions You Have: Over 8+ years of experience developing and deploying user-facing software products. Successfully deployed a high-

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Economy ML team sits at the center of this mission. We build ML and AI systems that power personalization, search, pricing, recommendations, and virtual item intelligence across Roblox Economy surfaces, including Avatar Marketplace, Payments, Developer Monetization and Subscriptions. As Roblox continues to invest deeply in AI and ML, this organization also plays a key role in advancing next-generation AI capabilities across the company through close partnership with Discovery, Foundation AI, Engine, Creator and product engineering teams. Our work spans both product impact and foundational ML innovation at Roblox scale. We are looking for a Director of Engineering to lead and scale Economy ML. This leader will define the strategy, organization, and execution model for a fast-growing ML organization spanning recommendation systems, ML infrastructure, search, content intelligence, and Generative AI applications. Why Roblox for ML/AI AI/ML is a top company priority , with strong executive support and long-term investment. Massive real-world scale: Millions of users, creators, and economic interactions every day. Unique technical challenges: Recommendations, pricing, fraud, search, and conte

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Finance Business Partner, Trust & Safety to join our Finance team, reporting to the Senior Manager, FP&A. You will be leading finance support to the Trust and Safety team. This cross functional role involves collaboration with Safety, Legal, and Infrastructure teams. You will be supporting a variety of FP&A functions including short-term planning management, business partnering, financial modeling, and finance operations. You will communicate, use analytical skills, and organize with several teams on multiple deliverables. You Will: Support monthly financial cycles, including collaboration with Accounting at month-end and quarter-end, consolidation of budgets and reporting packages Review important financial metrics with senior leadership Provide leadership in identifying ad hoc or opportunistic discussions around our financial trends Leading many cross functional projects with Safety ops team on cost efficiencies and new product introductions by identifying opportunities/gaps, providing insights and solutions. Consistently support various business decisions across the organization by surfacing spending trends, developing ROI analysis for new strategic in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else. As a Principal Network Engineer, you will work cross-functionally to plan the growth of Roblox’s global production network to support rapid user growth. In this role, you are responsible for Engineering and Architecture of Roblox Backbone and Edge Network. You will ensure that we are making the right investments with our global expansion to provide a great experience for all our users worldwide. We run services and a hosting platform with some unique complexities, so this role is an opportunity for the experienced network engineer to take on new challenges in addition to applying their existing expertise. You Will: Serve as a Principle Engine

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Ads Platform team, you will architect and build foundational ads systems that are capable of reliably serving Roblox’s massive scale. You will drive performance improvements to our ads serving and delivery infrastructure, while expanding our systems to support a variety of new and immersive ads experiences. Your scope will span across multiple teams and require close collaboration with engineers across ML, backend, and analytics to shape the future of ads infrastructure at Roblox. This role is a great fit for you if you are proficient in managing large scale systems and data-driven applications and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our highly skilled and rapidly growing team and make a significant impact at Roblox. This position will report to our Senior Engineering Manager and require you to work onsite at our HQ in San Mateo, CA Tuesdays to Thursdays. You Will: Build and ship best-in-class Ads products used by hundreds of millions of users. Develop backend services that scale to billions of products and transactions. Be a tech lead and mentor junior engineers Self-organize and take ownership of projects

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Roblox is reimagining the way people come together to connect, create, and express themselves. To support our massive scale, we are powered by thousands of microservices. The Application Networking team connects and secures these services, building ingress gateways, managing the service mesh, and enabling seamless communication across Roblox’s hybrid on-prem and cloud infrastructure. We are executing on Cloud Bursting, a strategic initiative to enable Roblox’s core services to transparently burst from on-prem data centers to the cloud, allowing us to handle historical peak concurrent players and survive regional failures. You will join our Service Mesh team to build the networking fabric that makes this possible. You Will: Design and build the service mesh infrastructure that enables communication across Roblox’s hybrid Kubernetes and Nomad environments, supporting billions of daily requests. Drive the integration of service mesh with Kubernetes, ensuring reliable sidecar injection, mTLS, traffic policies, and observability for production workloads. Build the networking foundation for Cloud Bursting, enabling Roblox’s top services to transparently burst from on-prem data

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Data Engineering team at Roblox plays a fundamental role in enabling the company's success by developing and maintaining highly leveraged Core Data Sets, frameworks, and tooling to support the growing demand for analytics. As a Senior Data Engineer, you will work to define the data ontology for all of Roblox, establish standard methodologies for data operations and lifecycle management, design and build analytics tooling and frameworks, and influence event instrumentation. Additionally, this role is highly multi-functional, requiring close collaboration with Data Science, Experimentation, and Machine Learning teams to understand customer requirements and analytics applications, as well as with Data Infrastructure and Storage teams to develop integrated solutions. Join us and be a part of a dynamic team driving innovation and growth at Roblox. This role will report to our Engineering Manager on the Data Engineering team. You Will: Partner with Data Science, Product, and Engineering to collect requirements to define the data ontology for all of Roblox Lead and mentor a growing team of Data Engineers to support Roblox's ever-evolving data needs Design, build, and maintain efficient an

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Privacy Software Engineer on the Privacy Infrastructure team, you will design and build the foundational platforms, services, and controls that enable Roblox to protect user data and meet global privacy obligations at scale. You will develop privacy-by-design solutions that support data governance, user privacy rights, data discovery, retention, auditing, and regulatory compliance across a rapidly growing ecosystem of products and services. This role sits at the intersection of distributed systems, data platforms, security, and privacy engineering. You will partner closely with engineers, product teams, security, legal, and policy stakeholders to build scalable privacy infrastructure that is deeply integrated into Roblox's development workflows. Your work will directly influence how we responsibly manage data for millions of users while enabling innovation across the platform. You Will Design and build scalable privacy infrastructure that enables Roblox to discover, govern, protect, and manage personal data at scale. Develop backend services, APIs, and data pipelines that embed privacy controls into engineering workflows and enable fulfillment of user privacy rights at global sc

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Designer, you’ll be a key member of the Safety design team, playing a critical role in building the systems that keep Roblox safe, civil, and inclusive for a global community. You’ll focus on creating platform-level designs and frameworks that support users in moments of need and uphold community standards across the entire Roblox ecosystem, across Creator, Player, and Brands. Roblox’s mission is to connect a billion people with optimism and civility. The safety organization is at the heart of that mission, working to detect, remove, and prevent problematic content and behavior at scale. We also ensure account security, platform compliance with global regulations, and a healthy, inclusive environment for users of all ages. You’ll collaborate closely with cross-functional teams across product, engineering, and research, shaping the platform's approach to trust and safety through thoughtful design. This is an opportunity to work at the systems level—defining how safety is embedded across Roblox and designing reusable frameworks that power our vision of civil immersive online communities. You will: Create clear, compelling, and empathetic experiences that help users underst