Technical Support Expert 2 Jobs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Software Engineer. About the job This position is needed to lead the planning, design, development, and testing of large-scale software systems and new product capabilities, including cloud and internet-facing services. You’ll set technical direction, drive delivery using modern engineering practices, and ensure what we ship is secure, compliant, and production-ready. You’ll partner closely with product and engineering teams to turn requirements into reliable, high-quality software. Responsibilities In this role, you’ll: Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions. Design, implement, and review high-quality code for core services, APIs, platforms, and/or user-facing applications. Translate business goals into technical roadmaps, identify tradeoffs, and align stakeholders on solution direction. Improve system resiliency, laten

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager, Voice Media. About the job We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology. Responsibilities In this role, you’ll: Lead a team of senior engineers developing Twilio's next-generation media processing stack &nbs

Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer . We prioritize delivering exceptional value through tailored solutions and strategic partnerships . As an Account Executive for the Benelux region , you’re a driven and strategic partner who thrives on unlocking the full potential of established partnerships. You will deepen relationships with key decision-makers, understanding their evolving needs and crafting value-dr iven plans to further propel their success. By fostering a collaborative environment across all go-to-market functions, you will identify and overcome technical, educational, and competitive challenges, driving successful, long-term growth and customer satisfaction. This role is based in our Stockholm office at Hötorget with an office-centric hybrid sch edule. The standard in-office days are Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you pa rtner. If you're interviewing for this role, your recruiter will s hare more about the in-office requirements. What you’ll ach

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance, and fostering a culture of security throughout our product and operations. As the Security Risk Manager, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists — you will engineer the quantitative and automated foundations that let Asana continuously measure and make confident decisions about security risk. You'll build the systems and processes that make risk scalable, not just the policies that describe it, and serve as a trusted advisor to senior leadership. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you'll achieve Own Asana's security risk management program: Design and continuously mature a quantitative risk framework — including risk scoring methodologies, likelihood and impact modeling, and risk appetite thresholds — that enables consistent, data-driven risk decisions across the organization. Build and maintain a living risk register: Own Asana's central security risk register, developing KRIs, tracking trends over time, and driving accountability for risk treatment and remediation with business and technical owners. Automate risk identification and monitoring: Design and implement automated data pipelines and integrations that continuously surface security risks — pulling signals from vulnerability scanners, cloud security tooling, SIEMs, and third-party risk sources — so Asana's

Asana is evolving into a platform where humans and AI agents work together, and Core Integrations is helping make that platform more connected, extensible, and enterprise-ready. This team builds the extensible foundations and developer-facing capabilities that help customers, partners, and developers ensure Asana can meet their specific needs. We’re looking for a hands-on, technically strong Engineering Manager who thrives in ambiguity, cares deeply about developer experience, and can help a high-performing team ship high-quality products at the intersection of integrations, platform, and AI. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Manage and coach 6–8 engineers, fostering an inclusive culture and establishing team rituals that drive both excellence and professional growth. Servant leader who smooths the road for teams to execute Partner with product, design, professional services and UXR to translate customer pain points into a reliable technical MVP and a scalable architectural roadmap. Collaborate with cross-functional partners to balance large-scale feature launches with iterative, daily product enhancements. Guide the articulation and execution of the team’s work and ensure the team’s work ties back into high-level business goals Use your curiosity and technical taste to maintain a high bar for quality and experience on the part of the team. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making 6+ years of relevant experience with leadership experience

Head of Global SEO/AEO We’re looking for a data-driven Head of Global SEO/AEO to own our worldwide organic growth strategy and execution . In this role, you will scale SEO and Answer Engine Optimization (AEO) into high-performing acquisition channels, driving results against business-critical metrics like trial starts, MQLs, and pipeline . You will manage an in-house team alongside external agencies and contractors, pioneering our approach to AI-mediated discovery to win in the new AI-search era . This role is b ased in our San Francisco or Vancouver office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fri days depends on the type of work you do and the teams with which you partner . If you're inte rviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Set the global organic strategy and roadmap, owning SEO/AEO as growth channels feeding our PLG & SLG GTM motions, directly accountable for hitting trial starts (PLG) and MQLs/pipeline (SLG) targets . Build the business case for investment in SEO/AEO, owning the channel forecast, budget, and reporting cadence for executive leadership . Own and evolve our end-to-end AEO strategy by bringing proven frameworks, building measurement for brand visibility and citation in AI answer engines, and setting the standard for AI-mediated discovery . Direct our SEO content roadmap and agent-led content strategies, recommending content that matches search/prompt intent, wins against competitors, and converts traffic . Partner with Marketing Ops and Analytics to build attribution and measurement infrastructure tying organic activity directly to PLG and SLG conversion to prioritize roadmap decisions . Lead technical SEO strategy (site architecture, structured data, Core Web Vitals, international/multi-region SEO) and direct content/link-bu

Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer . We prioritize delivering exceptional value through tailored solutions and strategic partnerships . As an Account Executive for the Benelux region , you’re a driven and strategic partner who thrives on unlocking the full potential of established partnerships. You will deepen relationships with key decision-makers, understanding their evolving needs and crafting value-dr iven plans to further propel their success. By fostering a collaborative environment across all go-to-market functions, you will identify and overcome technical, educational, and competitive challenges, driving successful, long-term growth and customer satisfaction. This role is based in our Dublin office with an office-centric hybrid sch edule. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you pa rtner. If you're interviewing for this role, your recruiter will s hare more about the in-office requirements. What you’ll achieve Masterfully navigate complex account lan

We're looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization. This is a cross-functional, high-visibility role for someone who thrives at the intersection of operations, strategy, and technology — someone who can walk the floor with a CSM in the morning, then translate what they heard into a crisp business requirements document by afternoon. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Serve as the translation layer between the field and technical teams - embed with Renewals, Customer Success, and adjacent teams to develop a ground-level understanding of how work actually gets done Surface pain points, bottlenecks, and unmet needs through structured discovery: interviews, process shadowing, workflow audits, and data analysis. Translate field insights into clear, actionable business requirements that the Enterprise Technology team can execute against Own the process improvement lifecycle - Map current-state workflows and identify gaps between how tools are used and how they could be used. Prioritize improvement opportunities based on business impact, effort, and strategic alignment Track adoption and outcomes post-launch; close the feedback loop with stakeholders Drive cross-functional alignment

We're building AI Teammates: agents that work like actual users in Asana and integrated apps. They triage bugs, respond to requests, draft project briefs, conduct research, and handle complex knowledge work across your team's workflows. Unlike chatbots, Teammates are shared team resources that build memory and context across all executions. They get smarter as you and your colleagues work with them. Currently in beta with Fortune 500 customers, AI Teammates represents Asana's shift from tracking work to getting work done. We're looking for an Engineering Manager to lead the Agent Orchestration team — the team building the connections to other systems that allow Asana AI to serve the highest-value workloads. This means building the integration capabilities, agent skills, and vertical use cases that make AI Teammates extraordinarily useful across enterprise tools and workflows. You'll manage a senior team of six engineers (ICs up to L6) working at the intersection of systems integration and emerging AI capabilities to architect the foundation that lets AI agents operate seamlessly across customer environments while meeting enterprise requirements for reliability and compliance. This is a rare opportunity to be at the forefront of Agentic AI. You'll work directly with model partners, lead the core team shaping how enterprises collaborate with AI agents across their entire tool ecosystem, and drive the technical direction for one of the most impactful applied AI challenges in the industry. You'll also flex into org-level engineering leadership across the broader Asana AI group, contributing beyond your direct team. About Asana AI Asana AI is the company's number one priority. We're building the future of human/AI collaboration — going beyond chatbots to integrate AI into everyday workflows for some of the biggest companies on the planet. Asana's AI Teammates deliver a secure, multi-player, enterprise-grade agentic experience. They're transforming Asana from a place wher

We're looking for a Senior Platform Reliability Engineer who brings strong software engineering skills and a deep understanding of system behavior under load and stress. This role is a good fit for someone who wants to own reliability as a first-class concern – building the foundational systems that protect Asana's platform, not just responding when things go wrong. You'll build core platform systems like load shedding, rate limiting, circuit breakers, and traffic controls that protect Asana under real-world load. This is deep, cross-cutting work that shapes stability and performance of our entire infrastructure – and you'll partner closely with other platform teams to make reliability something that's built in, not bolted on. Our tech stack includes: AWS, Kubernetes (EKS), CloudFront, Istio, Cilium, MySQL (RDS), OpenSearch, DynamoDB, Redis, Terraform, Datadog, TypeScript, Scala, Go, and Python. (Yeah, we know this sounds like buzzword bingo – but we want this post to actually show up in your searches.) Why this role? Reliability as a first-class feature : You won't be patching things up after the fact. You'll build the systems that make Asana resilient by design. Foundational work : Load shedding, traffic management, ingress/egress – these are the building blocks that protect everything else. You'll own them. Strong collaboration, reasonable hours : You'll work closely with infrastructure teams in Warsaw and Reykjavik, making deep collaboration practical without constant timezone gymnastics. Room to grow : This is a new team, and you'll help shape what Platform Reliability Engineering looks like at Asana – whether that means leading projects, mentoring others, or defining our technical direction. In this role, success means shipping systems that other teams rely on by default – because they make the platform safer, not because they're mandatory. We're especially interested in people who think like backend engineers but obsess over failure modes, capacity plan

We're looking for an Engineering Manager to lead the Agent Context team in NYC. This team owns how Asana's AI systems search, retrieve, and reason over the work graph the search infrastructure, dense embedding pipelines, ranking systems, and evaluation frameworks that determine whether every AI experience at Asana is trustworthy or not. Your mission is to make retrieval comprehensive, reliable, and fast at enterprise scale, positioning Asana as the coordination and memory layer for the agentic enterprise. This is a high-leverage platform role: nearly every AI product at Asana - AI Teammates, chat experiences, agentic workflows depends on the systems this team builds. You will manage a team of senior engineers in New York collaborating daily with partner teams in San Francisco and Warsaw, and work alongside a dedicated Product Manager as your direct counterpart. This role is based in our New York office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday; most Asanas have the option to work from home on Wednesdays. What you'll achieve Own the technical direction and delivery of Asana's retrieval stack end to end: lexical and semantic search, dense embedding generation and backfill at scale, chunking and ranking strategies, and RAG comprehensiveness across the work graph. Build and operate the evaluation infrastructure that makes retrieval quality measurable recall/precision benchmarks, offline and online evals, and comparative testing across retrieval backends - so quality decisions are made with data, not vibes. Drive the cost, performance, and quality tradeoffs that define this space: when semantic search earns its infrastructure cost over lexical, how to hit latency targets without sacrificing recall, and how retrieval improvements compound into cheaper, faster downstream LLM calls. Set and enforce the bar for how other teams at Asana integrate with retrieval: clear ownership of embedding decisions, rollout g

We're seeking a driven, entrepreneurial AI Strategist to join a newly formed team bringing Asana Service Management to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, directly with our enterprise customers to design, deploy, and scale AI workflows that transform their business operations. This role is a unique hybrid: part Customer Success Manager, part implementation consultant, and part product strategist, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable implementation and success motions that will scale across Asana's customer base & field organization. You will be an extended part of the product General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve. Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor. Unlike a traditional relationship-focused CSM, your primary mission is to accelerate time to first value by guiding customers through complex technical implementation planning, configuration, and migration. You will be responsible for identifying deployment risks early, driving immediate adoption, and converting your hands-on execution into a reusable playbook that will scale our team and empower future customers. This role is ideal for someone who understands the IT buyer, thrives in ambiguity, loves building from the ground up, and is energized by the chance to help define a new market motion at Asana. This role can either be fully remote depending on which US state you live in, or based in our New York City office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Friday

The Security team is responsible for protecting Asana’s employees, users, and customers . We are a team of security engineers and risk and compliance practitioners who build innovative safeguards to ensure that our data is protected against threats and that we comply with legal, regulatory, and customer requirements . We collaborate closely with teams across the organization to foster a culture of security throughout our product and operations . We're looking for a Manager of Offensive Security to lead our Offensive Security function in Warsaw . In this role, you will own and grow a team spanning red team operations, application security, and vulnerability management, driving both the strategic direction and the hands-on execution of our offensive security program . You will work directly with engineering leadership, legal, and senior stakeholders to ensure our security posture is contin uously tested, measured, and improved . This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Lead, grow, and mentor a team of offensive security engineers across red team, application security, and vulnerability management disciplines while staying actively engaged in day-to-day technical operations . Define team roadmap, OKRs, and priorities in alignment with broader security and engineering strategy . Foster a culture of technical excellence, continuous learning, and psychological safety within the team, partnering with recruiting to scale the team . Plan and execute red team operations and adversary simulation exercises across Asana's infrastructure, products, and corporate environment . Perform clo

We are the Experimentation team at Datadog, a startup operating inside one of the fastest-growing companies in software. The team brings together engineers who joined through Datadog’s May 2025 acquisition of Eppo with engineers from across Datadog, and together we are building feature flagging and experimentation into the platform. Both products were recently launched this year, and we are just getting started: we are migrating customers from Eppo onto Datadog while shipping an ambitious roadmap across both flagging and experimentation. Our statistics engineers hold PhDs and are pushing the boundaries of what an experimentation platform can do. Our full-stack engineers move fast, lean on the latest AI tooling, and prototype and ship new features weekly. We talk to customers directly to shape requirements, and our roadmap is driven by our own product vision and sharpened by real customer and sales input. We are looking for an Engineering Manager to lead the team building the Experimentation App. You will own one to two squads to start, partnering closely with our engineers, statisticians, product managers, and designers to turn a deep roadmap into a shipped product. To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government. What You’ll Do: Lead, mentor, and grow a team of strong full-stack and frontend engineers. Help them grow to the next level and continuously provide them opportunities to develop. Own delivery for the Experimentation App from planning through production, balancing speed with quality in a fast-paced environment. Set technical direction in partnership with your team and our statistics engineers, engaging credibly on architecture and tradeoffs. Partner with Product, Design, and customers directly to shape requirements and turn customer and sales input into roadmap. Foster a culture of fast iteration and high engineering standards through code reviews, design reviews, and blamele

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. The Team: As organizations rapidly invest in AI applications and build out AI labs, telemetry volumes are growing exponentially and costs are becoming unpredictable. From LLM interactions to agentic workflows, AI systems generate unpredictable streams of logs, driving up costs and making it harder to maintain efficient observability. These challenges are critical for organizations in regulated industries with strict data residency requirements, where data must remain within controlled environments. Datadog’s Bring Your Own Cloud (BYOC) team is reimagining what observability and security look like at petabyte scale in the AI era. The Opportunity: The Group Product Manager - Bring Your Own Cloud (BYOC) role is responsible for defining and bringing to market the next generation of telemetry analytics and insights capabilities in an AI-first environment. This role is highly technical and creative in nature as you will envision novel ways to enable customers to cost-effectively explore, analyze and report over petabytes of data through a welcoming and easy-to-use interface. You will partner with various teams to take advantage of BitsAI capabilities and surface critical insights on volume usage and retention for popular use cases. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead and grow a team