Technology Risk Management Specialist Jobs

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: Build and maintain performant backend systems and applications that drive real-world experiences Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. Champion engineering best practices—automated testing, peer reviews, observability, and elegant design Lead and influence architecture decisions that prioritize scalability and simplicity <span data-contrast=&quo

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are Creativity, collaboration, and camaraderie shape how Mindbody's Marketing team works. In a dynamic, data-led environment, we develop strategic B2B and consumer marketing initiatives that respond to an evolving landscape. Together, we're strengthening Mindbody's position as a trusted software provider for fitness, beauty, and wellness businesses. The Role You'll Play We're looking for an Associate Visual Designer to support a variety of B2B SaaS marketing initiatives across content, web, email, video, social media, advertising, and brand campaigns. You'll bring familiarity with Figma and Adobe Creative Suite, including After Effects, while building your skills and developing a strong understanding of the Mindbody brand. Collaborate with visual designers, copywriters, project managers, and stakeholders to bring creative ideas to life&l

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally. The Role You'll Play As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact: Deliver exceptional technical support to our English and French-speaking customers with warmth, clarity, and care. Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive. Navigate multiple support channels (phone, email, chat) with ease and professionalism. Educate customers on features and services, guiding them to get the most out of our products. Document customer interactions th

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play: As Lead Product Manager, Professional Services , you’ll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal count

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The role you’ll play At Mindbody, product marketing is the heartbeat of how our innovation meets the world. As Product Marketing Lead, you'll translate powerful product capabilities into crisp, compelling stories that resonate with business owners and fuel adoption across the experience economy. From gym owners to enterprise brands, our customers rely on Mindbody to help them run and grow their wellness businesses. Your work will ensure they understand—and love—what we’re building for them. This is a high-impact, high-autonomy role for a storyteller who’s strategic, collaborative, and fluent in both insight and execution. You’ll: Lead go-to-market for strategic launches, owning positioning, messaging, content, and rollout strategy from end to end Develop engaging, scalable content tailored to business owners and decision-makers Craft and manage customer-facing comms across in-product messaging, emails, release notes, and more Equip Sales and Success teams with assets, training, and narratives that win trust and drive growth Use qualitative and quantitative research to shape messaging, validate decisions, and uncover new opportunities Analyze data to guide strategy, test hyp

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play Own the strategy, roadmap, and governance for Mindbody's external API ecosystem — the APIs that partners, integrators, and enterprise customers build on. Treat the API as a product. Set the standards for API design, authentication and authorization, versioning, deprecation lifecycle, rate limiting, and the SLAs our partners depend on. Shape the external developer experience, including documentation, support, sandbox environments, webhooks, and onboarding, so partners can integrate quickly and confidently. Be the voice of the external developer and partner. Turn integration pain points and usage patterns into a clear point of view on the highest-ROI opportunities for the ecosystem. Collaborate closely with the Partnerships team and external partners to land strategic integrations that solve real customer pain points and drive meaningful business value. Own the go-to-market for API changes, internally and externally. Drive CX, Sales, and Account Management enablement, and communicate clearly with partners and enterprise customers, so launches, versioning, and deprecations land smoothly. Define the success metrics for the ecosystem (adoption, partner activation

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. About the Role Every consumer experience Mindbody ships is built on top of our consumer platform. The platform is the shared foundation that lets our front-end squads deliver reliable, consistent wellness experiences without rebuilding the plumbing every time. This role exists to answer a deceptively simple question: what does the consumer platform need to become so that front-end squads can move fast on solid ground — and how do we get there from a legacy monolith without breaking the surfaces that depend on it today? This is a senior individual-contributor role for a product leader who is equally comfortable in two rooms: designing API contracts and service boundaries with a senior backend engineering team, and making the cross-surface platform calls that keep multiple consumer squads pulling in the same direction. You'll own the consumer platform roadmap, partner closely with engineering and your downstream partner squads, and be measured on how much faster and more reliably the rest of consumer can build because of the foundation you've shaped. What you'll do Own the consumer platform strategy and roadmap. Define the capabilities the platform must provide so consumer s

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. You’ll likely spend time working on: Empowering your engineering team to deliver high levels of technical quality and business impact. Recruiting a diverse team of engineers recognized as some of the best in the industry, from outreach to closing. Managing a team of engineers and facilitating their career development through challenging responsibilities and constructive feedback. Actively participating in strategic direction and product decisions for your team. Contributing to engineering-wide initiatives as a member of the Playlist engineering management team. About the right team member: You are an experienced engineer who has successfully transitioned into a people leader, passionate about building and operating reliable, scalable cloud platforms and developer infrastructure that empower engineering teams. You possess extensive experience in at least one aspect of developing a world-class cloud platform and can effectively manage a high-performing team throughout the entire process. You’ll thrive in this role with experience in: 3+ years of direct management experience with an engineering team of at least 6 members with skills acro

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. About the job: We’re looking for a Sr. Copywriter to help define how we translate company-wide strategy and initiatives into compelling copy. As an integral member of the Creative and Marketing teams, the Sr. Copywriter represents our family of brands with every word, from acquisition emails to ad copy to developing overarching messaging systems. This is a hands-on position with a tremendous opportunity to shape the future of Playlist. Who you are: You can’t wait to dig into each new project. You research different ways to approach the brief, consult your AI assistants, come up with the best hooks, and craft on-brand copy that works. You have experience writing for everything from major marketing campaigns to in-product notifications to the opt-out language on a cookie pop-up. While you work, you collaborate and brainstorm with designers and other stakeholders to be sure the copy perfectly fits the placement and drives conversion. Responsibilities: Lead ideation on assigned projects, fostering creative collaboration and developing concepts and solutions that work. Craft copy across all mediums, including web, emails, ad campaigns, organic and paid social, one-pagers, pres

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play As a Senior Platform Engineer on Playlist, you’ll design and deliver Infrastructure-as-Code solutions that empower developer teams. You’ll drive cloud architecture, iterate with squads on their workloads, and build self-service tools to speed delivery and improve quality. Your work will help design, implement, and operate the cloud infrastructure that powers the Mindbody ecosystem and supports millions of users. Partner with Product and Engineering to design, build, and operate the cloud platform that enables squads to deliver reliably and autonomously. Own and evolve our production Kubernetes platform and core cloud primitives, driving safe, automated, and observable infrastructure-as-code. Deliver self-service tooling and IaC patterns so teams can provision and run workloads without platform intervention. Lead cross-team projects from problem definition through architecture, implementation, and launch while reducing operational toil and improving reliability and security. Be the go-to engineer for production incident response, runbook automation, and platform change management across segmented and compliance-bound environments. Experience You Bring

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play As a Senior Platform Engineer on Playlist, you’ll design and deliver Infrastructure-as-Code solutions that empower developer teams. You’ll drive cloud architecture, iterate with squads on their workloads, and build self-service tools to speed delivery and improve quality. Your work will help design, implement, and operate the cloud infrastructure that powers the Mindbody ecosystem and supports millions of users. Partner with Product and Engineering to design, build, and operate the cloud platform that enables squads to deliver reliably and autonomously. Own and evolve our production Kubernetes platform and core cloud primitives, driving safe, automated, and observable infrastructure-as-code. Deliver self-service tooling and IaC patterns so teams can provision and run workloads without platform intervention. Lead cross-team projects from problem definition through architecture, implementation, and launch while reducing operational toil and improving reliability and security. Be the go-to engineer for production incident response, runbook automation, and platform change management across segmented and compliance-bound environments. Experience You Bring Senior

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are Creativity, collaboration, and camaraderie shape how Mindbody's Marketing team works. In a dynamic, data-led environment, we develop strategic B2B and consumer marketing initiatives that respond to an evolving landscape. Together, we're strengthening Mindbody's position as a trusted software provider for fitness, beauty, and wellness businesses. The Role You'll Play We're looking for an Associate Visual Designer to support a variety of B2B SaaS marketing initiatives across content, web, email, video, social media, advertising, and brand campaigns. You'll bring familiarity with Figma and Adobe Creative Suite, including After Effects, while building your skills and developing a strong understanding of the Mindbody brand. Collaborate with visual designers, copywriters, project managers, and stakeholders to bring creative ideas to life&l

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play: At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate. Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients Designing and implementing robust web and messaging services that power conversational and workflow automation Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions Architecting scalable systems across frontend, backend, and integration layers Mentoring teammates through thoughtful code reviews and

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Team The fitness and wellness industry is built on consistency and transformation, but it’s challenged by high churn due to seasonality and the ebb and flow of human motivation. We a

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally. The Role You'll Play As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact: Deliver exceptional technical support to our English and German-speaking customers with warmth, clarity, and care. Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive. Navigate multiple support channels (phone, email, chat) with ease and professionalism. Educate customers on features and services, guiding them to get the most out of our products. Document customer interact