Trainee Supervisor in Hyderabad

... Address: Highradius Technologies Private Limited,Mindspace Building-12 C, Inorbit Mall Road,Vittal Rao Nagar,Madhapur,Hyderabd Facility: HIGHRADIUS TECHNOLOGIES - Qualification: 10th Experience: 5 - 10 years Source: Sodexo India | Job Code: IJP567523

... Address: 1st Floor , Building No 8 , Mind space , Hi tech city , Madhapur , Hyderabad , Telangana- Facility: QUALCOMM INDIA - HYDERABAD Qualification: Graduate Experience: 1 - 2 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP569560

Opportunity overview The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. What you’ll do: Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff Work with onshore teams to Develop and maintain Training materials Perform Quality Audit checks as required Coach team members for improvement Provide reporting on performance and key areas of Training Performance to Sr Leadership Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leade

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