Wfm Forecasting And Capacity Planning Analyst Jobs

About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day! About the Role As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time. As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Mexico City area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency. You’re excited about this opportunity because you will… Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization. Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding. Analysis on historical data to provide insights that improve support operations. Guide Short-Term staffing adjustments to address current staffing gaps. Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements. Partner with Real Time Analysts for

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking Capacity Planning Lead to join Coinbase's Consumer (CX) Workforce Management team. This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capacity plans that help our consumer support operation meet customer demand efficiently and cost-effectively. The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving, AI-informed planning environment. You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure CX is always staffed to deliver a high-quality customer experience. What you’ll do: Own forecasts and short-range capacity plans across multiple consumer support queues and markets, translating volume, AHT, and shrinkage trends into staffing requirements and coverage plans Use hybrid human–AI tooling to build and maintain capacity models that reflect the growing complexity of our support channels and workforce structure Create multi-scenario staffing plans that model trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness Partner with vendor management and BPO partners to ensure staffing targets and contractual SLAs are met at the interval level C

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking a senior WFM leader who combines deep expertise in workforce forecasting, capacity planning, and compliance operations with the communication and leadership skills to operate at the executive level. The ideal candidate is a strategic operator who can translate complex workforce dynamics into clear narratives for senior leadership, build trusted cross-functional partnerships across Ops, Finance, Legal, and Compliance, and plan capacity in environments where AI agents are an active part of the workforce equation. This role is central to our shift from a technically-driven WFM function to a strategic, AI-informed capability that earns a seat at every planning conversation, not just the operational ones. What you’ll be doing (ie. job duties): Lead AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches. Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership without hand-holding. Build trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planni

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb: ​Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. What you’ll do Understanding of workforce metrics (SLA, shrinkage, occupancy, adherence, AHT, etc.) with an ability to incorporate insights into planning Deep execution on Queue management, while effectively communicating strategies, processes across Broader Airbnb team and our Outsourced Partners Strong skills in information gathering, data collection with analysis, and reporting SLA performance to broader domains Performance reporting with strong footprint of WFM metrics, RCA with supported narratives using trends and current performance Support site-level resources with real-time management of schedule adherence and analyze performance data to identify opportunities to operate more effectively and efficiently Communicate clearly and empathetically around strategies and business needs; build trust and transparency Self-starter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team Ability to handle dynamic situations: They require the ability to work effectively in a fast-p

About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day! About the Role As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time. As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Mexico City area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency. You’re excited about this opportunity because you will… Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization. Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding. Analysis on historical data to provide insights that improve support operations. Guide Short-Term staffing adjustments to address current staffing gaps. Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements. Partner with Real Time Analysts for

Lead Specialist WFM-1 — Bangalore,India. Apply via Workday.

Role Summary The Support Enablement Manager builds and scales the training, onboarding, and quality-assurance programs that power a high-performing contributor-support team. The role owns the full enablement lifecycle — from designing and delivering onboarding curricula to formalizing QA frameworks that drive measurable improvement across the support organization. Enablement priorities are set in partnership with the Regional Manager; the Manager owns execution end to end within that scope and brings recommendations when scope needs to change. This is a hands-on leadership role: assess the landscape, prioritize, build the plan, lead a small team, and deliver results, working cross-functionally with Regional Managers, Team Managers, SMEs, and WFM. Key Responsibilities Own the enablement function end to end — assess gaps, prioritize initiatives, and drive them to completion within scope agreed with the Regional Manager; surface recommendations when scope should change. Onboarding & curriculum — own the end-to-end onboarding for new Support Specialists; design, build, and continuously improve structured training that reflects current workflows, tools, and contributor-experience standards, so agents ramp quickly and confidently. Coaching & development — build and maintain ongoing training across all tiers; partner with Team Managers to close skill gaps with targeted interventions that translate into performance improvement. Quality assurance — own the QA program: scorecard design, calibration, audits, and reporting; keep QA consistent, fair, and actionable, and require that quality feedback cite a current source document. Knowledge base / SSOT — own the support knowledge base and its review cadence so guides stay accurate and current, and retire stale content. Team leadership — lead, develop, and manage a small team of Enablement & QA Specialists; set priorities, coach, and keep the team unblocked and accountable to high-quality output. Cross-functional part

We are looking for a Solutions Architect to help customers and partners in South East Asia embrace NVIDIA technologies to build, deploy, and scale vision AI and video AI solutions. This is a highly technical role that requires deep expertise in VLM AI models and software engineering practices. We need a passionate, hard-working, expert and creative individual to help us pursue the many opportunities in this region. A Solution Architect is the first line of technical expertise between NVIDIA and our customers, as well as our partners. Your duties will vary from solutions design, training/workshops, troubleshooting, project coordination, industry and marketing speaking engagements, customer relationship management and more. What you'll be doing: Drive the adoption of NVIDIA's vision AI and video AI capabilities. Provide hands-on technical leadership to put VLM (Visual Language Models) and WFM (World Foundation Models) into applications for computer vision, document processing, and video analytics. Support solution development and technical validation around NVIDIA vision AI and video AI technologies Work with field, product, and engineering teams to translate customer requirements into deployable architectures, technical feedback, and roadmap input. Deliver demos, workshops, technical reviews, and partner enablement sessions that accelerate adoption of NVIDIA AI technologies. What we need to see: BS, MS, or PhD in Computer Science, Electrical Engineering, Computer Engineering, Physics, Mathematics, Machine Learning, or a related field, or equivalent experience. 5+ years of proven experience in computer vision, vision AI, video AI, or world foundation models. Hands-on experience in building and scaling production VLM and multi-modal AI systems. Strong Python ski

DR ASHWANI KUMAR VIJ : Have been retained to select one : Regional Sales Manager( IT Infrastructure Services ). for a professionally managed IT Infrastructure solutions and Data Center and cloud Services organisation. Candidate Profile etc : - Should possess around 8 - 10 + Years of sales and business development experience in IT Infrastructure services and system integration with good understanding of data center and cloud services business - should be able to identify and collaborate with solution providers such as ERP, CRM, Massaging and offer complete solutions to the identified and specfic industries / customers. - should possess strong ability to identify business opportunities and develop solutions for customer requirements - strong communication and presentation skills - Post Graduates / MBA / Engineers with good understanding of IT is essential. WFM option is available. Excellent Salary Package would be offered to the right candidate. Those who have applied earlier need not apply again. DR ASHWANI KUMAR VIJ : President : Sales Recruitment Email Complete / Structured CV, with Scanned copy of Visiting Card, Salary Drawn / Expected details at :

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Team/Role Overview The GFCO Programs team is the end-to-end DRI for the financial crimes compliance operations experience and automation across Coinbase's global product and entity footprint. We design, govern, and continuously improve compliance operations through AI-first principles, ensuring regulatory soundness, protecting Coinbase, and delivering a better experience for our customers. We partner deeply with Central Compliance, Compliance Technology, Engineering & Architecture (EAA), GFCO Operations, Analytics, Workforce Management (WFM), Financial Crimes Data Intelligence (FCDI), and Legal to translate regulatory obligations and operational opportunities into scalable, durable programs across all compliance workstreams, products, and jurisdictions — including Suspicious Activity Monitoring (SAM), Enhanced Due Diligence (EDD), Screening, and Complaints. As a GFCO Program Manager (L6), you will serve as a senior, independent program owner within GFCO Programs — owning one or more complex compliance program verticals end-to-end. You will operate with a high degree of autonomy, drive alignment with Director+ stakeholders, and lead programs that span 5+ cross-functional teams, including external parties. You will act as a thought partner to GFCO leadership and be the connective tissue between Compliance Technology, EAA, Operations, WFM, and Central Compliance. &n

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. The Role We are looking for an Engineering Leader to manage and scale multiple product lines in the Voice, BPO, and Workforce Management space. This is a high-impact leadership role that sits at the intersection of real-time voice systems, operations research, and data-intensive platform engineering. You will report directly to the Head of Engineering and own the engineering organization that builds the infrastructure powering Ema’s Voice AI Employees, Agent QA, auto-learning pipelines, rich analytics, and workforce optimization capabilities — all operating as scalable, multi-tenant systems deployed across global geographies. You will collaborate with Product, ML/AI, and Go-to-Market teams to translate customer needs into production systems that handle high volumes of voice data, deliver real-time insights, and continuously improve through automated learning loops. As the owner of multiple product lines, you will balance roadmap priorities across Voice, BPO operations, and WFM (work force management) — ensuring each product evolves cohesively while meeting distinct customer needs. What You Will Do Scalable Multi-Tenant Systems Architect and build multi-tenant systems that serve ent