Customer Experience Manager in Japan

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Our team of Customer Experience Managers (CEMs) work closely with some of Figma’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function in Japan. As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma’s Customer Experience organization. We're seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform. If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you. This is a full time role based out of our Tokyo hub. What you’ll do at Figma: Lead, manage, and grow a team of high-performing CEMs Set clear goals and expectations, provide mentorship and coaching, and support career development Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded Ensure the team is delivering exceptional value and experience across our enterprise customer base Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to inc

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes. This is a full-time, hybrid role based out of our Tokyo hub. What you'll do at Figma: Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout Partner closely with Account Executives to ensure smooth customer handoff experience Understand customer goals and successfully manage their onboarding timeline towards value Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and in

We’re looking for a Senior Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. Check out some of our customer stories here . At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: As a Senior Manager, Enterprise Customer Success (Japan), you will lead a high‑performing team of Enterprise Customer Success Managers responsible for driving strategic value, adoption, and expansion across Datadog’s largest customers in Japan. You will combine strong people leadership, deep enterprise customer success expertise, and nuanced understanding of the Japanese market to build long‑term partnerships with C‑level stakeholders and accelerate Datadog’s growth in the region. Lead, grow, and develop a team of Enterprise Customer Success Managers supporting Datadog’s strategic and global accounts in Japan, including recruiting, onboarding, performance management, and ongoing coaching. Define and operationalize a repeatable customer success motion tailored to the Japanese enterprise market, ensuring proactive adoption, value realization, and renewal across complex, multi‑product deployments. Guide your team in building trusted advisor relationships with senior and executive stakeholders (CIO, CTO, Heads of Infrastructure/DevOps, Security leaders) at Fortune 1000 companies and leading Japanese enterprises, aligning Datadog to their business and technology priorities. Oversee the

As a Regional Manager, Sales Engineering, you will lead a team of Sales Engineers and frontline leaders, driving technical execution, operational excellence, and team development across your region. You’ll act as a force multiplier by owning team performance, shaping execution standards, and partnering closely with Sales leadership to influence strategy, improve outcomes, and scale impact beyond individual deals. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead, coach, and develop a team of Sales Engineers, driving performance, engagement, and long-term career growth through regular feedback and structured development Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression Hire and onboard top talent across ICs and manager-level roles, building a high-performing team and accelerating ramp through structured onboarding and enablement Manage regional operations including resource allocation, utilization, KPI tracking, productivity, and skills development to ensure effective coverage across the territory Collaborate cross-functionally with Sales, Product, Marketing, Enablement, and Support at a senior level to align on regional strategy, GTM execution, and customer experience Drive operational excellence across the

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Solutions Consulting team is comprised of a group of talented, dynamic, creative, and technical professionals. The team sits within Sales and helps to successfully secure new customers and expand our existing customer base by demonstrating the value of the Figma platform and painting the vision of what is technically possible. We are looking for a Manager, Solutions Consulting to lead our Japan Solution Consulting team. As a cross-functional leader, you will collaborate closely with Sales, Product, Customer Experience, Partners, and Support teams to drive consultative strategies that unlock customer value and accelerate growth. With Figma rapidly innovating, this position offers the exciting challenge of scaling the Solutions Consulting function and contributing to the evolution of our enterprise go-to-market motion. What you’ll do at Figma: Lead, hire, and motivate a diverse team of Solutions Consultants Participate in customer and prospect meetings alongside your team Assist in continual training and development, including mentorship, hiring, and career growth Work cross-functionally to help define and execute our technical pre- and post-sales strategy Build and implement programs that help scale our Solutions Consultants and drive greater impact for our customers We'd love to hear from you if you have: 3+ years as a frontline manager leading Solutions Consultants or Sales Engineers, with direct accountability for team performance, coaching, and feedback. 8+ yea

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is looking for a Senior Manager, Enterprise Sales to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren’t the typical sales leader, and we aren’t the typical design tool company. At Figma, we think outside the box, lift constraints that block our imagination everyday, and we expect you to do the same. With this role you’ll get in at the ground floor in a fast growing sales org. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line. Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won’t be alone! Figma has an incredible team and you’ll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As Senior Manager, Enterprise Sales, you will lead a team of Account Executives responsible for continuing the growth of our Enterprise products. You will report directly to our Country Manager, Japan. This is a full time role that can be held from our Tokyo hub. What you’ll do at Figma: Lead a team of motivated and diverse individuals to foster an environment of success Participate in customer and prospect meetings Assist in continual training and development, including mentorship, hirin

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role We’re looking for an experienced Localization Project Manager — Japan Training Quality to support localization for Customer Education, helping ensure Notion training content feels accurate, clear, culturally relevant, and ready to use for learners across the globe. You’ll work at the intersection of localization quality, training implementation, and program management , collaborating with Localization, Partner Enablement, Customer Education, vendors, and language specialists. You’ll help turn translation feedback, learner experience issues, and regional quality needs into practical improvements across training content, quizzes, LMS setup, and repeatable localization workflows. The ideal candidate combines native-level Japanese language expertise with a deep understanding of what effective education looks like in the Japanese market. What You'll Achieve Own and apply Japanese localization QA standards across training content, including checking for accuracy, clarity, tone, terminology, and cultural nuance Support development of glossaries, style guides, QA checklists, review processes, and localization assets Become a g

As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity. Own and project manage the on-boarding process for new customers. Discover, own and manage the customer’s success plan. Ensure consistent alignment with decision makers on the impact of their investment in Datadog. Proactively build and maintain targeted relationships with people of influence throughout the customer base. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Monitor and analyze usage trends to uncover potential renewal opportunities and risks. Act as the primary owner of customer adoption and health. With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: 3+ years in a Customer Success or Account Management role in B2B SaaS. Experience working with a portfolio of accounts that included large Enterprise. Experienced in driving discovery to understand your customers key pain points, objectives and priorities. Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices. Able to t

As a Senior Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity. Own and project manage the on-boarding process for new customers. Discover, own and manage the customer’s success plan. Ensure consistent alignment with decision makers on the impact of their investment in Datadog. Proactively build and maintain targeted relationships with people of influence throughout the customer base. Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal). Monitor and analyze usage trends to uncover potential renewal opportunities and risks. Act as the primary owner of customer adoption and health. Support your colleagues and cross functional teammates in the development of best practices. With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: Min of 5+ years in a Customer Success or Account Management role in B2B SaaS (Exp in serving a technical audience a plus). Strong experience working with a portfolio of accounts that included large Enterprise. Excellent in driving discovery to understand your customers key pain points, objectives and priorities. Demonstrate expert level in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. You’re excited to work i

Datadog is the global leader in observability and security for cloud applications. Our SaaS platform integrates infrastructure monitoring, application performance monitoring, log management, digital experience monitoring, cloud security, and AI-powered observability to help organisations accelerate digital transformation and operate at scale. As organizations across Japan continue to modernize their technology stacks and embrace cloud-native architectures, Datadog is uniquely positioned to help customers achieve greater visibility, reliability, security, and business performance. The Opportunity Following significant investment in Japan by Datadog, we’re now seeking a senior executive to lead the next phase of growth and scale the business rapidly. This executive will be responsible for defining and executing Datadog's strategy in Japan, driving sustainable, predictable revenue growth, strengthening customer and partner relationships, developing high-performing teams, and firmly establishing Datadog as the market leader for Japan. Reporting to senior APJ leadership, the Country Leader will serve as the executive face of Datadog in Japan and will work cross-functionally with Sales, Customer Success, Marketing, Partnerships, Solutions Engineering, Product, and Corporate functions to accelerate market penetration and customer success. At Datadog, we work hard to maintain an excellent culture of trust, high standards, and great outcomes for customers, partners and employees About the Role Datadog is seeking an experienced and respected country executive to serve as Country Manager, Japan. As the most senior leader in the market, you will be responsible for owning Japan’s overall business health across acquisition, usage, retention, ecosystem, culture, and cross-functional execution. The Country Manager owns the country plan and operating cadence, ensuring effective direct management of all three sales segments (Enterprise, Mid Market, Commercial); and cross-

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites A

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Technical Account Management (TAM) Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal. The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. The ideal candidate for this role has experience in either customer business-

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with Ensure successful onboarding of new Solutions Engineers Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters Review and help prioritize Solutions Engineering escalations, and follow up with customers in Japan Dispatch customer requests throughout the day as part of a queue rotation schedule Oversee demo training and assist in demo certification Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers Build out documentation and knowledge base articles for a variety of technologies Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Fluent in written and spoken English and Japanese as this role will

Overview: The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. Interview Process: Meet your Guidepoint Recruiter! Initial Candidate Screen Meet the Guidepoint Teams! Hiring Manager Interview Hiring Team Interview Mock Assessment Complete a stimulated client request and gain more insight into the role Mock Review Interview Interview Process Outcome Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory. What you will own: Work with Project Managers and other team members to develop strategies for satisfying each client project request Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered Screen experts for their suitability for specific client projects and create professional profiles for client consideration Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors Experience you will bring: Bachelor’s degree or above Previous internship, volunteering or extracurriculars Skills you will bri

As a Director, Commercial Sales you will provide strategy, mentorship, and guidance for Commercial Sales Managers and their direct reports, ultimately furthering the growth of our organization. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Forecast performance based on team productivity Hire, oversee, and train a team of Commercial Sales Managers Facilitate the ramp up for all new team members, coaching them to success Develop and monitor effective outbound prospecting strategies to increase customer acquisition Evaluate trends to identify areas for improvement and surface best-practices Provide regular and accurate revenue forecasting to your leadership team Cross-collaborate with stakeholder departments to actualize on go-to-market strategies, develop training curriculum, and meet hiring goals Who You Are: Experienced in 6+ years of hi-tech, cycle direct sales Able to accurately forecast team performance Passionate about coaching, mentorship, and team management Proven in overseeing first-line managers in all areas of the sales cycle Customer-centric with a strong track record of developing satisfied customers Successful in working cross-functionally, leveraging strong organizational and time management expertise Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: High income earning opportunities based on performance Opportunity for Presidents Club New hire stock equity (RSU) and employee stock purchase