Customer Success Operations Specialist in Penang

CUSTOMER SUCCESS OPERATIONS SPECIALIST — Penang, Malaysia - Grande. Apply via Workday.

Job Details: Job Description: We are seeking experienced and highly driven individuals to support the Penang Assembly and Test Manufacturing facility as a New Product Integrator. This role is responsible for coordinating and executing New Product Introduction (NPI) activities to ensure successful product startup from engineering builds through high volume manufacturing (HVM). Responsibilities / Expectations: • Plan and manage NPI execution activities as a product integrator, supporting the development, implementation, and ramp of new technologies or products for external customers. • Act as the primary coordination point for NPI build execution, engaging cross functional teams across engineering, manufacturing, quality, and supply chain to enable successful product startup. • Develop and manage detailed NPI execution plans, including task identification, dependency definition, effort and duration estimation, and project schedule tracking. • Track and publish Performance Against Schedule, ensuring achievement of Critical Success Indicators (CSIs) across key NPI milestones, including: o Recipe Check Out o Power On o Engineering Sample o Quality Sample o Factory Certification o Manufacturing Validation • Ensure manufacturing readiness by coordinating system setup, process flow definition, material readiness, and capacity availability to support NPI builds and data collection. • Understand product and process challenges and work closely with technical experts across multiple groups to identify solutions and drive Design for Manufacturing (DFM) alignment during NPI execution. • Proactively identify improvement opportunities and support improvement actions to enhance NPI delivery effectiveness, predictability, and quality. • Lead investigation of issues impacting NPI deliverables, perform structured root cause analysis, align risk mitigation actions, and coordinate resolutio

Job Details: Job Description: The Role and Impact: We are seeking a Manufacturing Quality and Reliability Engineer to join the Foundry QnR team at our Penang site, supporting Intel's advanced packaging programs (EMIB, Foveros). This role spans silicon processing and wafer-level assembly (WLA) flows, and key interfaces with packaging substrates and 2.5D EMIB technology. You will help ensure that products and processes meet rigorous quality and reliability standards from wafer fabrication through packaging and assembly. The position directly influences manufacturing performance, yield, reliability, and customer satisfaction by driving robust quality control, disciplined excursion management, and continuous process improvement. You will also have the opportunity to represent Quality and Reliability in development forums, Silicon and Advanced Packaging factory operations, and Substrate suppliers. Key Responsibilities Apply Advanced Packaging expertise to assess inline process health, excursion impact, yield risk, defect mechanisms, and downstream packaging implications. Collaborate with cross-functional teams to drive effective root cause analysis, systemic corrective and prevention actions using 8D and related problem-solving methodologies. Partner with fab manufacturing, substrates assembly, test, process engineering, and quality teams to strengthen early excursion detection, process controls, in-line screens, and outgoing quality. Drive quality control improvements devising incoming/ outgoing quality controls, using statistical process control, defect pareto analysis, control plans, audit learnings, and excursion prevention indicators across fab, substrate manufacturing, and assembly manufacturing steps. Support manufacturing excursion management, including MRB facilitation, cont

Job Details: Job Description: Join Intel-and build a better tomorrow. Intel creates an environment where employees can prosper while creating the innovative technologies that make amazing possible. As a Facilities Operations ,our scope is vast and includes operating and maintaining all Intel sites, offices, labs, data centers and factories globally as well as onsite services and experiences that help employees stay safe and productive. Our Mechanical Engineers make a big impact by supporting our daily tactical efforts in safety, reliability, and environmental objectives. The Role and Impact As a Facilities Mechanical Engineer, you will play a critical role in ensuring the availability, reliability, and maintenance of mechanical systems (Oil Free Air, HVAC, Exhaust, Process Vacuum, PCW, Wet system, Fire Life Safety System and etc) essential to Intel's manufacturing, clean room, and research and development activities. You'll focus on designing, maintaining, and troubleshooting mechanical systems to support daily operations, system reliability, safety and environmental objectives. Your expertise will directly contribute to maintaining optimal operational performance across Intel's facilities. Key Responsibilities - Own, sustain, and improve system reliability, capability, capacity, operational troubleshooting, system upgrade evaluation and optimization of mechanical systems. - Develop engineering scopes of work for mechanical projects and conduct design reviews and evaluations. - Partner with internal customers and external service providers to ensure systems are maintained and operated within specified limits. - Support environmental compliance for facilities mechanical systems, ensuring adherence to safety and reliability standards. Compliance to EHS / regulatory / insurance audit requirements (Fire protection / Life safety system) - Conduct feasibility studies