Collections Advisor in Saudi Arabia

About us: Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About the role As a Collection Specialist , you will be responsible for managing and recovering overdue payments from customers in the KSA market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities. Your Responsibilities Attempt 300-350 calls on a daily basis. Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments. Accurately document all customer interactions and update CRM systems in real-time. Escalate unresolved or high-risk cases to the team lead or concerned departments. Ensure all communications are compliant with SAMA collection guidelines and Tamara's internal policies. Meet daily and monthly collection targets and maintain high customer satisfaction standards. Can work as per the defined collection shifts starting as early as 8:00 AM KSA time. Should be comfortable working in r