Forward Deployed Ai Strategist Chennai in Singapore

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you'll do As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work focuses on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with our key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement ini

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe is seeking a highly experienced and strategic Chief Compliance Officer (CCO) to lead our regulatory compliance, financial crimes and enterprise risk officers and program across Asia-Pacific. This role reports to the Global Head of Compliance Officers & MLROs and sits within the Financial Crime, Compliance & Risk Oversight (FinCRO) organization. You will also serve as the formal CCO for Stripe's Singapore-regulated entity. You will be the principal decision-maker and strategic lead on regulatory compliance, financial crime and enterprise risk management for APAC, serving a critical role in ensuring Stripe's continued safe growth in the region. You will be the public face of the compliance team across APAC and a primary point of contact with regulators, financial partners, and internal stakeholders. The ideal candidate will have deep subject matter expertise in regulatory compliance, financial crimes and ERM across APAC markets, and a proven track record building and evolving tech-forward compliance programs in a regulated financial services or payments environment. Key Responsibilities: Strategic Leadership: Develop and implement a robust and scalable compliance strategy for APAC, aligning with global FinCRO objectives and business goals. Drive a culture of compliance and sound regulatory risk management across the region as Stripe expands its product offerings in existing markets and enters new ones. AML/Fi