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The Opportunity Jumio is looking for a Senior Customer Success Manager to own a portfolio of enterprise and mid-market accounts across APAC. This is not a relationship management role — it is a value consulting role. You will be expected to understand your customers’ business deeply, make the value Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer actually achieves. You will work closely with Account Managers on renewal and expansion, with Onboarding and Implementation Managers during the critical customer onboarding and adoption stages, and with Product and Support to close the loop on customer feedback. You will be a named owner of customer health — accountable for knowing which accounts are at risk, why, and what you are doing about it. This role is well-suited to someone who is commercially aware, data-fluent, and energized by the complexity of enterprise customer relationships. You will be joining at a moment of intentional transformation — there is significant opportunity to shape how Jumio’s CS motion operates going forward. What You’ll Own Customer Health & Retention Own the health of a portfolio of APAC enterprise and mid-market accounts — you are accountable for knowing which are green, yellow, or red and why Monitor customer health signals continuously: product utilization, support ticket trends, NPS, executive engagement, and contract consumption pace Identify early warning signs of dissatisfaction or disengagement before they surface as churn risk — act on health score drops immediately, don’t wait for the customer to raise the issue Own escalation when product gaps or recurring issues are impacting customer outcomes — and close the feedback loop by communicating back to the customer what Jumio is doing Ensure open support issues are resolved to the customer’s satisfaction and that unresolved issues never reach a renewal conversation Value R

About the Role OpenAI is seeking a senior, hands-on commercial leader and builder to establish and scale Deal Strategy across APAC while personally shaping and executing some of our most complex and high-impact commercial opportunities. As AI becomes increasingly important to how organizations operate, the ability to translate sophisticated products and commercial structures into clear, compelling customer narratives is a strategic advantage. This is a builder role that will begin as a high-impact individual contributor. The successful candidate will establish the APAC Deal Strategy motion hands-on with the potential over time to build and lead a broader regional team. In this role, you will serve as the APAC Deal Strategy leader and an embedded strategic partner to account teams, with a particular focus on high-value, complex, and first-of-kind deals. You will work directly with sellers and cross-functional partners to personally lead the overall deal strategy, structuring, value narrative, negotiations, and business cases that bring business terms to contractual closure. You will also translate insights and patterns from individual deals into a regional operating model, practical frameworks, tools, and resources that improve the quality, consistency, and scalability of deal execution across the field. This role partners closely with Sales, Pricing, Deal Desk, Strategy, Revenue Operations, Finance, Product, and Legal to help OpenAI move quickly, strengthen proposal quality, and navigate complex commercial opportunities effectively. In this role, you will: Partner directly with APAC account teams on complex, high-value, and strategic opportunities, from initial deal strategy through customer proposal, negotiation, and deal closure. Develop deal strategies that bring together customer priorities, commercial considerations, competitive positioning, and OpenAI’s broader business objectives. Create executive- and CFO-ready proposals, ROI analyses, value narratives, and

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing business within existing accounts. The (Senior) Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth. We are looking to speak to candidates who are based in Singapore for our hybrid working model. What you will be doing Proactively, identify, qualify and close a sales pipeline Own and drive business within the Thailand market Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services and Customer Success team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 10+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on expanding new accounts Deep domain expertise and a robust network within the Thailand (Banking & FSI sector preferred) Demonstrated ability to sell into new lines of business within open accounts and run a complex sales process A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Skilled in building business champions Thai native and fluent in English Ability to attend the office 3 days per week Driven and competitive. Possess a strong desire to be successful Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales) Familiarity with databases, develops and open source technology a plus Things we love Passionate abo

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Role Overview As a Lead Client Partner for Key Accounts, you will develop and grow strategic partnerships with our most valued advertisers, with a particular focus on Retail and Ecommerce clients across Singapore and Southeast Asia (SEA ). You will serve as a trusted advisor and senior point of contact, working at the intersection of business strategy, media expertise, and platform innovation to help clients achieve their growth ambitions on Pinterest. In this role, you will leverage deep commercial acumen, data-driven storytelling, and full-funnel platform expertise to drive sustainable revenue growth and deliver measurable outcomes for clients. You will operate at a senior level — influencing C-suite stakeholders, shaping multi-year account strategies, and acting as a bridge between client needs and Pinterest’s internal capabilities across Pro