Consumer Experience Lead in United Kingdom

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role As Maintenance Lead, you’ll play a central role in keeping our fulfilment operation running safely, efficiently and reliably. Working closely with the Engineering and Facilities Site Manager, you’ll lead the site’s planned and reactive maintenance activity while shaping the technical agenda and building a culture of continuous improvement. This is a high-impact leadership role for an experienced engineer who enjoys balancing the demands of a fast-moving operation with the opportunity to develop long-term reliability strategies. You’ll use modern maintenance systems and techniques to improve equipment availability, reduce recurring failures and help our engineering teams perform at their best. What you’ll be doing Support the development and delivery of the site’s maintenance strategy. Lead a reliability-focused approach using TPM, RCA, RCM and FMEA. Deliver monthly improvement plans that increase equipment reliability and availability. Use CMMS data and failure analysis to identify root causes and deliver lasting solutions. Coordinate the response to live plant issues, ensuring risks are managed and actions are followed through. Own effective weekly and monthly maintenance planning, including preventative maintenance compliance and backlog management. Monitor, analyse and report weekly and monthly KPIs, ensuring results are shared with key stakeholders. Coordinate planned maintenance outages and engineer

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role: We are looking for an experienced and motivated Accounts Payable Team Leader to join our Finance Shared Services team. This is a hands on operational leadership role, responsible for supporting day to day activity of the Accounts Payable team and ensuring that key processes are completed accurately, efficiently and within agreed timescales. Particular focus will be on payment runs, ledger quality and continuous improvement of AP processes and controls. The successful candidate will act as an important bridge between the operational AP team and management, helping to ensure issues are identified, resolved and escalated appropriately. Key Responsibilities: • Coordinate and oversee regular AP payment runs, ensuring payments are processed accurately and within agreed deadlines • Support, review and resolution of payment exceptions and issues • Monitor day to day AP activity and ensure priorities are managed effectively. • Provide operational oversight and key involvement during important processing periods, including month end. • Provide day to day guidance and support and direction to the team • Support allocation and prioritisation of workload • Act as point of escalation for complex and unusual AP queries, with internal and external stakeholders, building effective working relationships • Coach and support the team members to develop their knowledge, capability and confidence. • Provide cov

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. About the Role This is a great opportunity for an experienced Accounts Payable professional looking for a new challenge with a rapidly expanding global brand. Our finance function supports a fast growing, high volume business, and this role sits right at the heart of that, keeping our supplier payments accurate, timely, and well controlled. You will have worked in a similar accounts payable role, ideally in a business with a large number of transactions and multiple stakeholders, and you will be comfortable operating in a fast paced, high volume environment where priorities can shift quickly. The role needs someone self motivated, organized, and confident working across different parts of the business, from procurement to operations to finance leadership. This is a great platform for someone who wants to build their AP expertise within a well known, growing consumer brand.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Europe is building Plaid in Europe—the open banking platform that makes international expansion one click away for fintechs who want to scale globally. We are the only transatlantic open banking provider, uniquely positioned to help fintechs scale globally with a single Plaid integration. Our team localises, scales, and operates the bank connectivity layer that powers payments, underwriting, onboarding, and identity—abstracting fragmented European rails and regulations into a single, reliable platform. The team owns four core pillars: - Account-to-Account Payments - Cash Flow & Income Insights for Credit - Bank Connectivity Across Europe - Consumer Experience This team operates at the intersection of distributed systems, financial infrastructure, and consumer UX. We solve hard problems in payments reliability, data quality, regulatory complexity, and cross-market expansion—enabling fintechs to launch in new countries with minimal additional engineering effort. We are a high-impact, cross-functional engineering team working closely with US platform teams, GTM, compliance, and operations to make Plaid the default open banking layer for global fintechs operating in Europe. You will serve as t

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Europe is building Plaid in Europe—the open banking platform that makes international expansion one click away for fintechs who want to scale globally. We are the only transatlantic open banking provider, uniquely positioned to help fintechs scale globally with a single Plaid integration. Our team localises, scales, and operates the bank connectivity layer that powers payments, underwriting, onboarding, and identity—abstracting fragmented European rails and regulations into a single, reliable platform. The team owns four core pillars: - Account-to-Account Payments - Cash Flow & Income Insights for Credit - Bank Connectivity Across Europe - Consumer Experience This team operates at the intersection of distributed systems, financial infrastructure, and consumer UX. We solve hard problems in payments reliability, data quality, regulatory complexity, and cross-market expansion—enabling fintechs to launch in new countries with minimal additional engineering effort. We are a high-impact, cross-functional engineering team working closely with US platform teams, GTM, compliance, and operations to make Plaid the default open banking layer for global fintechs operating in Europe. You will serve as t

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. The TTS Inventory & Planning Specialist (UK) owns inventory operations and assortment planning for SharkNinja's TikTok Shop business. Partnering closely with the DTC Inventory & Planning Manager, Ops and category owners, the role keeps the channel stocked against the forecast, spotting out-of-stock risk early and pivoting into viable alternatives, while shaping the range through gap analysis, TTS exclusives and bigger bets on the products with the most upside. It is a strategic seat rather than a transactional one: building demand scenarios and bet cases that steer buy and phasing decisions, informing the revenue and SKU-level assumptions behind the forecast, and pressure-testing the plan through both a supply lens and a commercial one to protect GM% and ASP. What you will do: Own TTS inventory operations end to end,

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. JOB DESCRIPTION: Location : Hale, Cheshire Position : Full-Time, Permanent Hours : 40 hours per week, variable shifts including some weekends (5 days a week) Shift patterns : Monday - Thursday 9.30pm - 5.30am; Friday - Sunday 9pm - 5am Salary : Competitive, reflecting your skills and experience We are currently recruiting for a full-time Night Cleaner to join our team at Hale Country Club & Spa. Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. Explore more about Hale Country Club here. PRIMARY ROLE RESPONSIBILITIES: In accordance with the cleaning specification clean all centre areas including: offices, stores, toilets, restaurant, showers, sports areas, changing rooms, shower areas, stairs, landing, corridors, sauna/steam rooms, fitness gyms, receptions and all furniture and fittings contained in these areas. Duties to include: wet mop, dry mop, vacuum, sweep, buff, spot clean, wipe, clean, wash, sanitise, scrub, dust, etc. Replenish paper towels, soap, toilet paper, bin liners. Use machines, tools, equipment and materials as necessary. Empty all litter bins, into appropriate containers, remove to dustbin compound. Ensure a high standard of customer care is achieved at all times. Training is an essential part of the post and requires all employees

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role: An exciting opportunity for a commercially driven Ecommerce Manager with strong experience across ecommerce trading, inventory, visual merchandising, buying and digital marketing. The Ecommerce Manager is a core part of the Ingenuity client services team, with end-to-end responsibility for ecommerce trading, commercial performance and execution across a client account. This is a high-ownership role that sits at the intersection of ecommerce trading, buying, merchandising, inventory and marketing . You’ll use data and commercial insight to make decisions that maximise sales and margin, ensuring the right products are presented to customers at the right time, supported by the right marketing activity and aligned to stock availability. You’ll own the trading calendar, translate buying and product strategy into compelling on-site visual merchandising, monitor inventory and sell-through, coordinate marketing activity across multiple channels, and identify opportunities to maximise margin while reducing aged stock and returns. You’ll work closely with buying, category, merchandising, operations, creative and channel specialists, acting as the key point of coordination to ensure commercial priorities are reflected consistently across the customer journey. Key Responsibilities: Trading, Inventory & Site Performance Own ecommerce trading performance across conversion, AOV, COS, margin, sell-through, stock cover, availability and new vs. returning customer performance. Build an

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. JOB DESCRIPTION: Location : Hale, Cheshire Position : Part Time, Permanent Hours : 24 hours per week, variable shifts including some weekends (3 days a week) Salary : Competitive, reflecting your skills and experience We are currently recruiting for a full-time Night Cleaner to join our team at Hale Country Club & Spa. Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. Explore more about Hale Country Club here. PRIMARY ROLE RESPONSIBILITIES: In accordance with the cleaning specification clean all centre areas including: offices, stores, toilets, restaurant, showers, sports areas, changing rooms, shower areas, stairs, landing, corridors, sauna/steam rooms, fitness gyms, receptions and all furniture and fittings contained in these areas. Duties to include: wet mop, dry mop, vacuum, sweep, buff, spot clean, wipe, clean, wash, sanitise, scrub, dust, etc. Replenish paper towels, soap, toilet paper, bin liners. Use machines, tools, equipment and materials as necessary. Empty all litter bins, into appropriate containers, remove to dustbin compound. Ensure a high standard of customer care is achieved at all times. Training is an essential part of the post and requires all employees to attend regular training courses when arranged. Cover for the other Cleaner

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. JOB DESCRIPTION: Location : Hale, Cheshire Position : Full-Time, Permanent Hours : 40 hours per week, variable shifts including some weekends (5 days a week) Shift patterns : Monday - Thursday 9.30pm - 5.30am; Friday - Sunday 9pm - 5am Salary : Competitive, reflecting your skills and experience We are currently recruiting for a full-time Night Cleaner to join our team at Hale Country Club & Spa. Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. Explore more about Hale Country Club here. PRIMARY ROLE RESPONSIBILITIES: In accordance with the cleaning specification clean all centre areas including: offices, stores, toilets, restaurant, showers, sports areas, changing rooms, shower areas, stairs, landing, corridors, sauna/steam rooms, fitness gyms, receptions and all furniture and fittings contained in these areas. Duties to include: wet mop, dry mop, vacuum, sweep, buff, spot clean, wipe, clean, wash, sanitise, scrub, dust, etc. Replenish paper towels, soap, toilet paper, bin liners. Use machines, tools, equipment and materials as necessary. Empty all litter bins, into appropriate containers, remove to dustbin compound. Ensure a high standard of customer care is achieved at all times. Training is an essential part of the post and requires all employees

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About THG Experience THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact. We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team About the role We are currently recruiting for an experienced Lifeguard to join us at Hale Country Club & Spa on part time basis, working 16 hrs (2 shifts) per week. Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community​. Find out more about Hale Cou

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. JOB DESCRIPTION: Location : Hale, Cheshire Position : Full-Time, Permanent Hours : 40 hours per week, variable shifts including some weekends (5 days a week) Shift patterns : Monday - Thursday 9.30pm - 5.30am; Friday - Sunday 9pm - 5am Salary : Competitive, reflecting your skills and experience We are currently recruiting for a full-time Night Cleaner to join our team at Hale Country Club & Spa. Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. Explore more about Hale Country Club here. PRIMARY ROLE RESPONSIBILITIES: In accordance with the cleaning specification clean all centre areas including: offices, stores, toilets, restaurant, showers, sports areas, changing rooms, shower areas, stairs, landing, corridors, sauna/steam rooms, fitness gyms, receptions and all furniture and fittings contained in these areas. Duties to include: wet mop, dry mop, vacuum, sweep, buff, spot clean, wipe, clean, wash, sanitise, scrub, dust, etc. Replenish paper towels, soap, toilet paper, bin liners. Use machines, tools, equipment and materials as necessary. Empty all litter bins, into appropriate containers, remove to dustbin compound. Ensure a high standard of customer care is achieved at all times. Training is an essential part of the post and requires all employees

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the People Team and the role The People Team supports the full employee journey at THG Ingenuity, from attracting and welcoming new colleagues through to development, payroll, employee relations and leaving the business. As an Apprentice People Services Assistant, you will join our People Services team and gain practical experience across a wide range of people administration activities. You will work closely with experienced colleagues, managers and employees, developing your knowledge of HR systems, processes and employment practices while completing your apprenticeship. This is an excellent opportunity for someone who is organised, approachable and keen to build a career in HR. As an Apprentice People Services Assistant, you will: Support the People Services team with day-to-day HR administration. Help collect and check new starter information and documentation. Support the onboarding and induction process for new employees. Maintain accurate electronic employee records and personnel files. Assist with monitoring probation periods and preparing relevant reports. Help respond to general queries from managers and employees, escalating more complex questions when needed. Support the leaver process, ensuring information is recorded accurately and on time. Assist with preparing resignation confirmations and other employee correspondence. Support the preparation of change of terms letters, ensuring information is accurate and approved. Update the HR system to reflect changes to

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. We are currently recruiting for an experienced Bartender to join us at King Street Townhouse Hotel. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards. Main Duties of the Role Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Requirements Able to work under pressure Previous experience and knowledge of food and beverage Great attitude towards work & colleagues Desire to learn new skills Experience working in a diverse environment Good communication skills Team-working skills Self-motivated Good people skills Benefits include: Fantastic bedroom rates for yourself and F&F 20% off dining at the hotel 50% of

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Title: Fixed Term - Customer Operations Advisor Contract Type: 3 - 6 months (Dependant on business requirements) Shifts: Monday – Friday 8am-4pm with a 1 in 4 weekend Start Date - 2nd November or 9th November As a customer operations advisor, you're a vital part of our team, acting as a central point of contact for resolving customer and site issues. You'll work closely with other departments and manage a variety of administrative tasks, from handling invoices and refunds to engaging directly with customers on our websites and social platforms. Your role is essential in ensuring a positive and professional experience for everyone. What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand. Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion. Key Responsibilities: Working with Customer Service to resolve customer and site issues efficiently through ticket management. Build and maintain working relationships across different departments. Manage customer