Consumer Insights Manager in United Kingdom

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Commercial Finance Business Partner Role Overview We are seeking a Commercial Finance Business Partner to lead the financial review, onboarding and commercial governance of new THG Ingenuity clients. This is a highly visible role that sits at the heart of Commercial, Operations, Solutions and Finance, ensuring client contracts, billing structures and operational processes are accurately translated into scalable financial and system solutions. The successful candidate will own the commercial finance onboarding process from contract review through to billing implementation, ensuring clients are integrated efficiently, commercially aligned and capable of being billed accurately from day one. The role requires exceptional organisation, attention to detail and stakeholder management skills, with a strong focus on governance, contract management and process improvement. In addition, the role will lead a team of four finance professionals responsible for revenue accounting, client profitability analysis, inventory finance, forecasting and fixed cost management. Key Responsibilities Commercial Review & Client Onboarding Lead the financial review of new client opportunities and contract negotiations. Assess commercial viability, profitability and operational implications of new business opportunities. Partner with Commercial, Solutions and Operations teams to ensure a seamless onboarding process. Ensure contractual commitments, pricing structures and billing requirements are fully understood and successful

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the People Team and the role The People Team supports the full employee journey at THG Ingenuity, from attracting and welcoming new colleagues through to development, payroll, employee relations and leaving the business. As an Apprentice People Services Assistant, you will join our People Services team and gain practical experience across a wide range of people administration activities. You will work closely with experienced colleagues, managers and employees, developing your knowledge of HR systems, processes and employment practices while completing your apprenticeship. This is an excellent opportunity for someone who is organised, approachable and keen to build a career in HR. As an Apprentice People Services Assistant, you will: Support the People Services team with day-to-day HR administration. Help collect and check new starter information and documentation. Support the onboarding and induction process for new employees. Maintain accurate electronic employee records and personnel files. Assist with monitoring probation periods and preparing relevant reports. Help respond to general queries from managers and employees, escalating more complex questions when needed. Support the leaver process, ensuring information is recorded accurately and on time. Assist with preparing resignation confirmations and other employee correspondence. Support the preparation of change of terms letters, ensuring information is accurate and approved. Update the HR system to reflect changes to

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About The Role This is a broad-based analyst role sitting at the intersection of financial planning, commercial analysis, and business partnering. Reporting into the Head of Commercial Finance, the successful candidate will sit at the heart of the business, building a full P&L view across the group's divisions and understanding the commercial and operational drivers behind the numbers. The role suits someone analytically strong who enjoys varied work and can operate comfortably across both structured financial processes and more ambiguous commercial situations. Role Responsibilities FP&A Run the weekly forecast and month-end close process, coordinate and check BU submissions, produce packs with variance analysis and commentary Support reforecast cycles, coordinating inputs from budget holders and consolidating into management reporting Support cashflow and balance sheet modelling Support with the co-ordination and completion of the monthly board pack Build and maintain financial models to support planning and scenario analysis Contribute to process improvement initiatives within the finance function (e.g. automation/AI) Commercial Finance & Business Partnering Provide commercial analysis and challenge on contract pricing, renewals, and new business proposals Partner with operational and commercial teams, presenting analysis to build credibility as a trusted finance contact Gain exposure to the review and drafting of commercial contract clauses, working al

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Database Platform Manager Company: THG Ingenuity Location: Manchester (Head Office) Reports to: Director of Data Role Overview We are looking for a strong technical leader to run our database platform. Our estate runs on Google Cloud Platform following a recent migration to self-managed services, and there is a real opportunity here to shape the next phase. How we consolidate and modernise the estate, where managed and cloud-native services earn their place, which new technologies are worth adopting, and how the platform scales with the business are all live questions. You will lead the thinking on them and work with stakeholders across the business to agree and deliver the roadmap. You will lead our DBA team, who own every database across the group regardless of the application running on it and who run the platform as a 24/7 service. You will work hand in hand with our Data Reliability Engineering team, whose Principal Engineer is your peer and whose focus is automation, fleet reliability and SLOs. This role is weighted toward hands-on technical depth. You should be as credible in a design review or an incident bridge as you are in a planning session with senior stakeholders. Key Responsibilities Technical direction The technical roadmap for the estate. We want someone genuinely interested in emerging database technologies who evaluates them on merit and can articulate the pros and c

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. We are currently recruiting for an experienced Bartender to join us at King Street Townhouse Hotel. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards. Main Duties of the Role Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events Welcome guests in a polite and friendly manner Take and deliver customer orders, consistently demonstrating high levels of customer service Follow cash handling procedures Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives Ensure compliance of brand standards Strive to achieve departmental targets Ensure cleanliness of work areas Comply with hotel security, fire regulations and all health and safety legislation Comply with local licensing laws Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Requirements Able to work under pressure Previous experience and knowledge of food and beverage Great attitude towards work & colleagues Desire to learn new skills Experience working in a diverse environment Good communication skills Team-working skills Self-motivated Good people skills Benefits include: Fantastic bedroom rates for yourself and F&F 20% off dining at the hotel 50% of

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role Overview: You would be joining a new sales team focussed solely on selling our Fulfilment proposition. This proposition is a key driver in the growth of the wider business meaning you will be able to make a demonstrable impact quickly. This is a true hunter role where you would be managing end to end deal processes. The focus is on mid and enterprise level clients looking take products direct to a consumer. You will be armed with one of the strongest Fulfuilment propositions on the market, pushing automation and innovation. You can find more about our THG Fulfil proposition here: https://www.thgingenuity.com/fulfillment Key Responsibilities: Analyse existing client portfolios to identify revenue growth opportunities. Develop and execute strategies to upsell and cross-sell products or services that align with clients' business objectives. Build deep, trusted relationships with key stakeholders within the client base. Act as a consultant, understanding clients' challenges and aligning solut

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Database Engineer (DBA) Company: THG Ingenuity Location: Manchester (Head Office) Reports to: Database Platform Manager Role Overview We are looking for a Database Engineer to help run and improve our database platform. Our estate runs on Google Cloud Platform following a recent migration to self-managed services. There is plenty still to do in the next phase of modernising the estate, and you will be hands-on in that work as well as in the day-to-day running of the platform. You will work alongside a small team of database engineers and closely with engineering and infrastructure teams, keeping our database environments secure, reliable and performant. There is real scope to grow here, and you will be supported to deepen your technical expertise and take on more as you do. The role participates in a rotating on-call rota and occasionally requires out-of-hours work to support deployments, maintenance or incident response. Key Responsibilities Database administration Install, configure, maintain and upgrade PostgreSQL and SQL Server environments across development, test and production Ensure database servers are securely configured, patched and compliant with operational standards Own backup, restore and maintenance strategies, and test recovery procedures regularly Maintain database security, access control and auditing practices Cloud and infrastructure &n

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Food & Beverage Assistant – Restaurant, Bar & Meetings & Events Location: King Street Town House Department: Food & Beverage Contract: Full Time / Part Time / Casual Salary: Competitive + Service Charge + Benefits Join Our Team We are looking for enthusiastic and customer-focused Food & Beverage Assistants to join our team. If you enjoy creating memorable guest experiences and thrive in a fast-paced hospitality environment, we'd love to hear from you. Working across our restaurant, bar, meetings and events, you'll play an important role in delivering outstanding service while ensuring every guest receives a warm welcome and exceptional hospitality. What You'll Be Doing Welcoming guests with a friendly and professional approach. Taking food and drink orders accurately. Serving food and beverages to a high standard. Preparing meeting rooms and event spaces. Supporting conferences, weddings and private events. Setting up and clearing tables and event areas. Maintaining high standards of cleanliness and presentation. Recommending menu items and beverages to guests. Following food safety, hygiene and allergen procedures. Working as part of a supportive and professional team. What We're Looking For A passion for hospitality and customer service. A positive, friendly and professional attitude. Excellent communication skills. A team player who enjoys working with others. Reliable, punctual and well presented. Flexible to work evenings, weekends and public holidays. Previous hospitality exp

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Google x THG Warehouse – Transport Coordinator Based at THG Omega , this role will be responsible for ensuring the successful execution of the operation between the THG Operations teams and the Transportation 3PLs (Carriers) and keeping accurate records of all products shipped. This role will also support cross-functional duties as described below. The main objective of this role is to be a one stop shop and coordinate the day to day execution of Inbound, warehouse processing, and outbound activities across all channels, engaging with THG, Carrier and Google Teams cross-functional teams to ensure a smooth operation. B2B Outbound Coordination Manage K&N OOR by coordinating daily pickups. ● This role will serve as a primary point of contact for the daily operations of THG B2B Outbound Operation and the relationship with Transportation carriers [KN]. This role will be the principle point of contact between K&N,THG B2B Ops and Warehouse Teams. ● Ensuring the OOR is up to date and trouble shoot any discrepancies between it and THG systems ● Whilst manually operating the execution of Google B2B Operations, this role will coordinate the daily coordination of pickup of goods from THG, including monitoring the accuracy of the data flow and physical handover of goods. ● Ensure system documents match physical orders and are correctly uploa

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: German - Customer Service Advisor Contract: 3 - 6 months (Dependant on business requirements) Location: Remote (UK Based) Shifts - Working a shift rotation between the hours of 8am-8pm with a 1 in 3 weekend. Start Date - 26th October As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. Key Responsibilities: Working across multiple channels including emails, phones, live chat and social media. Work towards achievable department targets while maintaining high level quality at each point of contact. Engaging with customers daily in a polite, professional manner. Assisting customer with all queries regarding product advise and general customer service queries. Collaborate with team members and different departments to enhance overall customer service. Utilise ongoing training to deepen product knowledge and deliver top-notch service . Role Requirements: Strong written and verbal communication skills in both English & German Willingness to learn and develop new skills A professional, friendly and hard-working individual. Early promise

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: Fixed Term - Customer Service Advisor Contract: 3 - 6 months (Dependant on business requirements) Location: Gadbrook Park, Northwich (Office Based) Shifts - Working 1pm-9pm or 3pm-11pm Start Date - 2nd November or 9th November As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. Key Responsibilities: Working across multiple channels including emails, phones, live chat and social media. Work towards achievable department targets while maintaining high level quality at each point of contact. Engaging with customers daily in a polite, professional manner. Assisting customer with all queries regarding product advise and general customer service queries. Collaborate with team members and different departments to enhance overall customer service. Utilise ongoing training to deepen product knowledge and deliver top-notch service . Role Requirements: Strong written and verbal communication skills Willingness to learn and develop new skills A professional, friendly and hard-working individual. Early promise of showing our core values – Show up,

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you. Team Manager – Start Your Leadership Career With Us Ready to take your first step into leadership and build a career in operations? As a Team Manager, you’ll be trusted with real responsibility from day one, leading your own team within a fast-paced, highly automated operation. You don’t need years of management experience – we’re looking for people with energy, ambition and the confidence to bring out the best in others. You’ll be at the heart of the operation, keeping your area running safely and smoothly, supporting your team and working with different departments across the business to deliver a great experience for our customers. What you'll be doing Lead your own team from day one, creating a positive, engaging and high-performing environment. Get hands-on experience working within an industry-leading automated operation. Coach and support your team, helping people develop and perform at their best. Take ownership of your area and help deliver key performance targets, customer expectations and service levels. Work alongside teams across the wider business, building your network and understanding of how a large-scale operation works. Spot opportunities to do things better and bring your own

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Title: Fixed Term - Customer Operations Advisor Contract Type: 3 - 6 months (Dependant on business requirements) Shifts: Monday – Friday 8am-4pm with a 1 in 4 weekend Start Date - 2nd November or 9th November As a customer operations advisor, you're a vital part of our team, acting as a central point of contact for resolving customer and site issues. You'll work closely with other departments and manage a variety of administrative tasks, from handling invoices and refunds to engaging directly with customers on our websites and social platforms. Your role is essential in ensuring a positive and professional experience for everyone. What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand. Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion. Key Responsibilities: Working with Customer Service to resolve customer and site issues efficiently through ticket management. Build and maintain working relationships across different departments. Manage customer

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Content Creator Reporting to: Director of Content & Post-Production About the Role THG Studios is looking for a creative, trend-savvy Content Creator to join our growing content team. You'll be responsible for creating platform-first content that drives engagement, increases brand visibility, and connects with audiences across social channels. Working within Europe's largest creative studio, ICON, you'll bring ideas to life from concept through to delivery, producing culturally relevant content tailored for today's social platforms. This is an exciting opportunity for a hands-on creator with a passion for storytelling, trends, and social media. What You'll Be Doing Content Creation & Execution: Create and deliver content from brief through to final output, ensuring work meets brand and platform requirements. Develop engaging content for TikTok, Instagram Reels, YouTube Shorts, and emerging social platforms. Generate and contribute creative ideas that align with campaign objectives and evolving trends. Produce visually compelling, audience-focused content that reflects platform behaviours and best practices. Support the testing and development of new content formats, approaches, and ideas. Creative Standards & Delivery: Optimise content for different platforms, ensuring the correct aspect ratios, pacing, and native social experience. Maintain a consistent tone, style, and level of quality across all projects. Manage multiple briefs and deadlines effectively. Follow established briefing, rev

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. In this role you will be responsible for one of THG Fulfil's largest and most complex accounts, spanning B2B/channel and B2C/D2C fulfilment, inbound and new product introduction (NPI), value-added services, systems integration, and commercial administration, with direct exposure to both client leadership and THG group executives. The Role This is one of the most strategic, highest-visibility accounts in the Fulfil portfolio, and a newly created, dedicated role to match. It carries real intensity: a daily governance and reporting obligation, and a breadth of scope across B2B, B2C/D2C, inbound, NPI, VAS, integrations and commercial that effectively spans several workstreams under one relationship. With that comes genuine ownership. The successful candidate will be THG's primary point of contact for the client's operational, logistics and programme teams, translating their requirements into internal action across warehouse operations, transport, IT/integrations, ISC and commercial — and holding those teams to delivery. They will own the account's governance calendar and daily reporting, resolve escalations end-to-end, and hold credible technical conversations on integrations without needing to do that work personally. This is a role for someone who wants to run something significant, not administer it. Why This Role Real seniority from day one: of one of Fulfil's largest and most complex accounts — you're the person in the room with senior leadership on both sides, not a supporting player. A genuin