Ecommerce Creative Manager in United Kingdom

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role: An exciting opportunity for a commercially driven Ecommerce Manager with strong experience across ecommerce trading, inventory, visual merchandising, buying and digital marketing. The Ecommerce Manager is a core part of the Ingenuity client services team, with end-to-end responsibility for ecommerce trading, commercial performance and execution across a client account. This is a high-ownership role that sits at the intersection of ecommerce trading, buying, merchandising, inventory and marketing . You’ll use data and commercial insight to make decisions that maximise sales and margin, ensuring the right products are presented to customers at the right time, supported by the right marketing activity and aligned to stock availability. You’ll own the trading calendar, translate buying and product strategy into compelling on-site visual merchandising, monitor inventory and sell-through, coordinate marketing activity across multiple channels, and identify opportunities to maximise margin while reducing aged stock and returns. You’ll work closely with buying, category, merchandising, operations, creative and channel specialists, acting as the key point of coordination to ensure commercial priorities are reflected consistently across the customer journey. Key Responsibilities: Trading, Inventory & Site Performance Own ecommerce trading performance across conversion, AOV, COS, margin, sell-through, stock cover, availability and new vs. returning customer performance. Build an

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. The role We're looking for an ambitious, detail-oriented CRM professional to join the team and lead the delivery of CRM campaigns across our portfolio of brands. This is an excellent opportunity for someone looking to build a career in digital marketing, ecommerce and CRM within a fast-paced, high-growth environment. Success in this role requires strong attention to detail, commercial awareness, a data-driven mindset and the ability to build positive relationships with both internal and external stakeholders. You will be responsible for: The day-to-day management of CRM Campaigns and key performance metrics Working with and mentoring our Email Executive team to deliver a world class CRM experience for our clients To manage and deliver CRM programmes to retain customers across all stages of the lifecycle To co-ordinate the delivery of the consumer communications plan, including creative execution, customer selection, test activity and results in order to drive the required sales plan Maintaining and leading relationships with our established clients and have responsibility in the production and assistance of weekly, monthly and quarterly reports, as well as highlighting any key insight or trends Training, development and management of the team to deliver their objectives with the support of the CRM Manager You’ll have the full support of an excellent in-house creative team, allowing you to focus around the creative elements of the email campaigns and really bring the marketing mate

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Content Creator Reporting to: Director of Content & Post-Production About the Role THG Studios is looking for a creative, trend-savvy Content Creator to join our growing content team. You'll be responsible for creating platform-first content that drives engagement, increases brand visibility, and connects with audiences across social channels. Working within Europe's largest creative studio, ICON, you'll bring ideas to life from concept through to delivery, producing culturally relevant content tailored for today's social platforms. This is an exciting opportunity for a hands-on creator with a passion for storytelling, trends, and social media. What You'll Be Doing Content Creation & Execution: Create and deliver content from brief through to final output, ensuring work meets brand and platform requirements. Develop engaging content for TikTok, Instagram Reels, YouTube Shorts, and emerging social platforms. Generate and contribute creative ideas that align with campaign objectives and evolving trends. Produce visually compelling, audience-focused content that reflects platform behaviours and best practices. Support the testing and development of new content formats, approaches, and ideas. Creative Standards & Delivery: Optimise content for different platforms, ensuring the correct aspect ratios, pacing, and native social experience. Maintain a consistent tone, style, and level of quality across all projects. Manage multiple briefs and deadlines effectively. Follow established briefing, rev

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role: The Ecommerce Manager is a core part of the Ingenuity client services team, with end-to-end responsibility for ecommerce strategy and performance across a client account. This is a high-ownership role that bridges trading and marketing - using data and insight to drive growth across the full customer journey, from acquisition through to retention. You’ll manage budgets, drive the digital strategy and delivery, own the trading calendar, coordinate channel activity, and act as the key day-to-day contact for your client. You’ll be supported by channel specialists across SEO, PPC, Paid Social, CRM, Affiliates, and more - and you’ll be the glue that keeps strategy aligned across all of them. Key Responsibilities: Trading & Site Performance Own site performance metrics including conversion rate, AOV, COS, bounce rate, and new vs. returning traffic - using GA4 and THG’s proprietary reporting platform to surface insights and drive decisions. Build and manage the trading calendar, including promotional plans, key events, and seasonal campaigns. Monitor and respond to competitor pricing, product, and promotional activity to ensure clients remain competitive. Identify and execute site optimisation opportunities across product pages, landing pages, category navigation, and UX. Ensure the site is always up to date with correct offers, banners, new product listings, and promotional content. Marketing & Chan

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role We are looking for a commercially minded Ecommerce Executive to join our Ecommerce & Marketing team. You will play a central role in the day-to-day operational delivery of DTC ecommerce activity across a portfolio of client accounts, taking ownership of on-site execution, performance analysis, email campaign delivery, and client ticket management. This is a hands-on, fast-paced role that sits at the heart of our ecommerce operations. You will need strong commercial acumen, an eye for detail, and the confidence to work across multiple platforms - including THG Ingenuity's proprietary tech stack, and our CRM tooling. Key Responsibilities Ecommerce Performance & Data Analysis Monitor and analyse DTC ecommerce performance including traffic, conversion funnels, revenue, and AOV Build and maintain regular performance reports, translating data into clear, actionable insights Conduct on-site analysis to identify opportunities to improve the customer journey and conversion rate Support A/B testing initiatives and document findings On-Site Management — THG Ingenuity & Shopify Execute on-site changes across THG Ingenuity's ecommerce platform and Shopify, including product uploads, content edits, promotional mechanics, and navigation updates Manage asset optimisations such as updating banner messaging, imagery, and promotional content Maintain site accuracy and consistency across all product, category, a

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role: The Senior Ecommerce Manager is a senior commercial leadership role, responsible for setting and delivering the ecommerce trading, inventory and marketing strategy across a client account or vertical. This role goes beyond front-end ecommerce performance. You will take commercial ownership of how stock, product mix, margin, marketing investment and customer demand come together to drive sustainable growth. You will lead the development of trading strategies aligned to buying cycles, product launches and inventory plans, ensuring that merchandising, marketing and operational teams are working towards a unified commercial objective. You’ll be responsible for understanding and influencing stock health, sell-through, stock cover, margin performance and product lifecycle, using this insight to shape promotional strategy, visual merchandising, marketing investment and customer acquisition activity. Acting as the bridge between the Ecommerce Manager layer and the Head of Ecommerce, you will provide strategic direction to your team while leading senior stakeholders across buying, merchandising, finance, marketing and operations. You will own the commercial narrative for your accounts and have the confidence to challenge decisions where stock, margin or customer demand are not aligned. Key Responsibilities: Strategic Trading, Inventory & Commercial Performance Own the overall ecommerce trading strategy for your accounts, with responsibility for revenue, conversion, AOV, COS, ROAS, ma

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the Role: The Senior Ecommerce Manager is a blended leadership role, combining trading expertise with marketing channel strategy to drive holistic ecommerce performance across a client account or vertical. You will be the primary commercial and strategic owner for your accounts – taking full accountability for both site trading performance and the quality of marketing execution across all digital channels. You'll define what success looks like for your accounts, build the plans to get there, and lead your team through delivery. You'll own the performance and strategic narrative, drive trading and marketing strategy, and bring the commercial judgement to know when to hold course and when to change it - while staying close enough to execution to maintain standards and momentum. Acting as the bridge between the Ecommerce Manager layer and the Head of Ecommerce, this is a senior individual contributor role with team management responsibilities. You’ll bring equal capability across trading (conversion, AOV, promotional planning) and marketing (paid and organic channel strategy), using data and insight to continuously push performance forward. Key Responsibilities: Trading & Site Performance Lead the trading strategy for your accounts, with ownership of KPIs including revenue, conversion rate, AOV, COS, and ROAS. Oversee and drive the promotional calendar for key events, seasonal campaigns, and brand activations - sharing insight across channels for joined-up planning.

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Technology is the driving force behind THG Ingenuity, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our ML capability and beyond, is world class. This enables us to keep powering THG ingenuity and our partners on a global scale. Responsibilities: · Facilitate the generation of solutions, validating and prioritysing before driving implementation · Define project scope, objectives, and requirements. Develop a detailed project plan, including timelines, tasks, and resource allocation. · Build and lead a cross-functional team, assigning tasks, setting priorities, and ensuring collaboration among team members. · Identify potential risks and develop mitigation strategies to minimize project disruptions. · Maintain open communication with stakeholders, providing updates on project progress and addressing concerns or changes. · Ensure that the project's deliverables meet quality standards and specifications. · Allocate resources effectively to ensure that the project has the necessary tools, equipment, and personnel. · Monitor project timelines and adjust as needed to keep the project on track. · Address issues and obstacles that arise during the project, finding solutions to keep the project moving forward. · Maintain accurate proj

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Team: Search & Social (Commerce Division), THG Ingenuity Introduction THG Ingenuity is a leading ecommerce and technology business, powering some of the world's most recognised brands. Our Search & Social team sits within the wider Commerce division, operating at the intersection of ecommerce, marketing, and commercial strategy. Alongside our Content and Paid Media teams, we connect brands with customers through world-class organic and paid search strategies. We're looking for an ambitious, detail-oriented graduate to join our team and help shape the future of search. This is an excellent opportunity for someone with a passion for SEO to build a career at the forefront of digital marketing, working on Generative Engine Optimization (GEO) and AI-driven search within a fast-paced, high-growth environment. Success in this role requires a deep curiosity for search engine algorithms, strong analytical skills, commercial awareness, and the ability to build positive relationships with internal teams (like eCommerce, Paid Media, and project management) and external brand clients. The Role As an SEO & GEO Executive, you will support the planning, execution, optimisation, and reporting of organic search campaigns across multiple brands. You will work to grow organic visibility, traffic, and revenue, ensuring our clients dominate the search engine results pages (SERPs). You'll work in close partnership with our Paid Media team to ensure our organic and paid search strategies are fully aligned. Y

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s the opportunity? Fin's websites, including fin.ai , are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Staff Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it. What will I be doing? As a senior technical leader, you will: Own and evolve the architecture of Fin's web platform. Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, o

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. We’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be the Product Manager for the Messenger, Fin’s most important channel Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. Evaluate impact through quantitative

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The General Manager will lead the full store team at Fanatics' flagship NBA Store on Oxford Street, driving sales performance, maintaining first-class commercial and visual standards, and ensuring the store is always ready for product launches and key NBA calendar moments. Working closely with Retail Operations and Merchandising teams, this role integrates flagship trading with the broader NBA calendar, including season tip-off, playoffs, and international games. The General Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with Retail Operations, Merchandising, Stock, and Visual Merchandising functions to ensure seamless product launches, peak trading preparation, and alignment to the NBA calendar. • Maintain effective communication with head office functions and wider business stakeholders to ensure the flagship operation integrates with broader commercial priorities. People Leadership: • Lead, motivate, and

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Sales Associate is responsible for creating exceptional fan experiences on the sales floor by greeting customers, making personalized product recommendations, and maintaining the highest standards of professionalism and store presentation. This role serves as a direct brand ambassador, ensuring every fan interaction reflects the values of Fanatics and its Team and League affiliates. The Retail Sales Associate delivers business and fan impact through BOLD leadership. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) • Collaborate with fellow associates and management to maintain a cohesive, high-performing sales floor environment that supports a diverse fan base. • Support the management team by taking on additional responsibilities as directed, demonstrating flexibility and a team-first mindset. • Contribute to a positive team culture by modelling professionalism, enthusiasm, and a can-do attitude during high-traffic game days and events. Fan & Customer Impact (Obsessed with Fans) • Greet fans warmly and ask thoughtful questions to understand their needs and make their shoppi

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. The Role We are seeking a talented and commercially astute Data Scientist to join our dynamic team tackling Fraud, Payments and Finance. In this multi-focus role, you will be responsible for protecting our global e-commerce operations from fraud, optimising our payments performance and driving profitability and automation initiatives within Finance. Working with vast, complex datasets, the work will involve combatting online fraud using our award-winning THG Detect platform and driving payments optimisation by increasing authorisation rates, while also using the latest AI software and Google Cloud Platform (GCP) infrastructure to build complex data solutions and applications. This role requires a blend of strong technical skills, commercial acumen, and effective communication to translate complex data insights into tangible business value. Responsibilities: Optimise Fraud Detection: Continuously improve automated decision-making in our in-house THG Detect platform using machine learning and decision rules. Enhance Payment Performance: Lead data-driven initiatives to boost payment authorisation rates, optimise transaction routing, and reduce costs. Drive Profitability within Finance: Lead automation and profitability initiatives across different areas of Finance. Communicate Performance: Report on all aspects of fraud, payments and finance performance to stakeholders at all levels, including C-level management. Drive System Improvements: Collaborate with Fraud, Payments, F