Services Solutions Manager in London

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar Games is seeking a Senior Manager, Product Management to help shape the future of Rockstar’s Creator Platform ecosystem. This role focuses on building sustainable systems that empower creators to build experiences, attract players, and operate thriving communities. As a member of our team, you will need a critical and creative eye capable of putting forth innovative solutions to complex problems. Working with a wide variety of technical and non-technical partners, you will be tasked with cultivating and delivering a vision for the platforms. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO The Rockstar Games Creator Platform Team builds and operates technology platforms that enable creators to develop their own game modes, experiences, and modifications and players to experience community-created content on fully customized servers. We create tools and services that empower creators to build, publish, operate, grow, and monetize their experiences. We work at the intersection of games, creator ecosystems, platform infrastructure, community, and innovation. RESPONSIBILITIES Drive product initiatives from concept through launch and iteration, including opportunity definition, prioritization, requirements, launch planning, and post-launch analysis. Define product strategy and roadmaps for key Creator Platform areas in partnership with leadership, engineering, developer relations, analytics, publishing, and operations. Use qualitative and quantitative inputs —

About the Role: The Program Manager executes Technology Capital Builds by creating tight alignment across Real Estate and Workplace Services, Corporate IT, Corporate Security and other partner teams to design and deliver technical solutions for capital build outs, including new office buildout and remodels, industrial labs, datacenters and secured facilities. This includes all low voltage, ISP connectivity, network infrastructure, audio visual, physical security and related IT scopes of work. In this role, you will: Ensure new sites launch with secure and reliable ISP connectivity, network infrastructure, and low voltage systems that are ready to support employees from day one. Deliver Capital Builds commitments through effective coordination across internal teams, construction partners, and vendors, achieving outcomes on scope, schedule, budget, and quality. Ensure AV systems across conference rooms, training spaces, all hands venues, digital signage, and wayfinding deliver a consistent and dependable user experience. Ensure access control, surveillance, and intrusion detection systems are integrated into the built environment and aligned with enterprise security requirements. Provide leadership with clear visibility into portfolio status, key decisions, dependencies, and emerging risks. Establish standards, drawing packages, specifications, and documentation that enable repeatable execution and operational consistency across the global portfolio. Ensure disciplined stewardship of procurement, budgets, and vendor investments across the Capital Builds portfolio. Identify and mitigate delivery risks early to protect project outcomes, business continuity, and operational readiness. Ensure all systems are commissioned, documented, and transitioned to support teams with clear ownership and support models in place. You might thrive in this role if you have: Strong project and program management capabilities. Strong knowledge of the architectural design process (schematic

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager Channel Sales & Partnerships - Europe Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and government worldwide. The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centred on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services. Overview: The channel manager is a revenue-producing role that is responsible for developing and managing relationships with a defined portfolio of partners. The role is responsible for selective new partner recruitment, partner engagement in Mastercard’s channel program, joint partner business planning for specific partners, and enabling the partners’ sales resources and supporting their sales efforts. About the Role: • Meet assigned targets for revenues through new channel partners • Define the

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate a Senior Manager to lead and develop our Game Security team. In this dynamic role you’ll be committed to ensuring our games and services remain secure and enjoyable by protecting against cheaters, vulnerabilities, and exploits. You’ll be responsible for designing and implementing processes to continuously strengthen our game security programme, mitigating threats to the player experience while evolving the efficacy of our enforcement and operations teams. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO The Game Security team is responsible for protecting our players, our games, and intellectual property from malicious actors. We work across multiple disciplines to detect, deter, and disrupt threats impacting the player experience. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Leverage extensive subject matter expertise to develop and support anti-cheat initiatives and protect the integrity of our live service titles. Lead, mentor, and manage a talented and cross functional team engaged in day-to-day anti-cheat operations for our online titles. Set team priorities, allocate resources effectively, and plan for future growth to meet organisational objectives. Establish and standardise operational processes, tools, and best practices. Contribute to the development and monitoring of key risk and performance indicators in partnership with our analytics and i

Here’s a summary of the role: Build software that matters, take real technical ownership, and use modern AI tooling to do your best work. This is a hands-on senior engineering role for someone who enjoys solving complex product problems, shaping robust solutions, and helping teams deliver reliable services at scale. You’ll work on secure, scalable microservices and APIs using TypeScript, AWS, and modern engineering practices. You’ll play a leading role within a collaborative product engineering team, owning complex features end to end, contributing to design and architectural decisions, supporting production systems, and helping raise the bar across backend, cloud, and AI-assisted development workflows. Here’s a breakdown of what you’ll do, not all of it, just the important stuff: Own and deliver complex backend services and APIs using Node.js, TypeScript, and AWS , from technical design through release and production support. Contribute to design and architecture discussions, making pragmatic decisions that balance delivery speed, maintainability, scalability, and security. Mentor and support less experienced engineers through code reviews, pairing, technical guidance, and day-to-day collaboration. Work closely with product managers, designers, and engineers across the team to turn requirements into practical, reliable solutions. Use AI tools to accelerate coding, debugging, testing, research, and documentation, while validating outputs carefully and applying sound judgment. Strengthen service reliability, observability, and engineering quality by improving monitoring, incident response, testing, and development practices. These are the essentials you’ll need to get an interview: 5 to 8 years of professional software engineering experience delivering production systems in an agile environment. Strong backend development s

Here’s a summary of the role: Build cloud software that matters, grow your technical depth, and use modern AI tooling to do your best work. This is a hands-on engineering role for someone who enjoys solving product problems, writing clean code, and helping services run reliably at scale. You’ll work on secure, scalable microservices and APIs using TypeScript, AWS , and modern engineering practices. You’ll be part of a collaborative product engineering team where you can own features, contribute to design discussions, support production systems, and keep growing across backend, cloud, and AI-assisted development workflows. Here’s a breakdown of what you’ll do, not all of it, just the important stuff: Design, build, test, and improve backend services and APIs using Node.js, TypeScript, and AWS . Take ownership of well-defined features from planning through release, including code quality, deployment, and production support . Work closely with product managers, designers, and other engineers to turn requirements into practical, reliable solutions. Contribute to technical design conversations, code reviews, and engineering standards that keep the team moving well. Use AI tools to speed up research, coding, debugging, testing, and documentation, while checking outputs carefully and applying sound judgment. Help keep systems secure, observable, and maintainable by improving monitoring, reliability, and day-to-day development practices. These are the essentials you’ll need to get an interview: 3 to 5 years of professional software engineering experience building production applications in an agile environment. Strong backend development skills with Node.js and TypeScript, including experience building APIs or microservices. Experience with React or Angular in a product engineering environment. Hands-on experience with

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable for the planning, coordination, governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment to scope, timelines, budget, and business outcomes. This role requires a highly experienced programme delivery leader who can establish strong governance, manage complex dependencies, mitigate risk, and successfully deliver one of WPP’s most significant Service Management transformation programmes. What you'll be doing: Programme & Project Delivery Lead the end-to-end delivery plan

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. We’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be the Product Manager for the Messenger, Fin’s most important channel Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. Evaluate impact through quantitative

About the Team The Applied AI team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As the leader of our ADEs in the Large Enterprise segment, you’ll help companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. About the Role We are seeking an Applied AI Engineering leader to ensure the technical success of our most strategic Large Enterprise customers across EMEA. In this role, you will manage the entire implementation journey, ensuring seamless platform integration. As the voice of our customers, you will align technical teams to deliver a consistent and exceptional experience throughout the customer lifecycle. Success will be measured by live production applications, increased API adoption, and impactful customer stories that demonstrate the value of our technology. This role is open in both our London and Munich offices. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own the strategy and operating model of the Large Enterprise Applied AI team, ensuring alignment with company objectives and the evolving needs of our customers. Lead, build, and mentor a team of high-performing ADEs to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption. Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps. Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level

ABOUT THE ROLE We are a leading streaming global fitness content company with studios around the world including London, revolutionizing the way people access and engage with fitness workouts. Our platform offers a wide range of interactive, live and on-demand fitness content that caters to users of all fitness levels, empowering them to stay fit and healthy from the comfort of their homes. As the Senior Manager of Broadcast Engineering, you will play a pivotal role in our mission to deliver high-quality, seamless, and engaging fitness content to our global audience. You will lead the Broadcast Engineering team based in London, ensuring the smooth operation and optimization of our broadcast infrastructure, content delivery systems, and broadcast equipment. This position reports to the Director of Global Production Technology. YOUR DAILY IMPACT AT PELOTON Oversee and guide the Broadcast Engineering team in designing, implementing, and maintaining an efficient and reliable broadcast studio facility to deliver the best member experience possible Collaborate with global broadcast engineering leads to maintain parity and system wide connectivity between facilities Manage the procurement, installation, and maintenance of all broadcast equipment, ensuring their proper functioning and readiness for live and on-demand fitness classes Collaborate with cross-functional teams, including Content Production Operations, IT, and Product, to streamline content workflows, improve efficiency, and enhance the overall broadcast transmission process Stay up-to-date with the latest trends, advancements, and emerging technologies in broadcast engineering and streaming to propose and implement cutting-edge solutions Lead the team in promptly addressing technical issues and incidents, minimizing downtime and disruptions to the streaming service Mentor and guide the Broadcast Engineering team members, fostering a culture of learning, growth, and innovation YO

About Dot Collective We are a new generation consultancy based across UK and EU and founded on the premises of the engineering excellence and empowering people to make an impact. We work with all modern tech stacks and typically run agile scrum on all our projects. About you Are you passionate about data and its transformational powers? Do you like being able to make a huge difference in a limited period of time? We might be just the right place for you. Your key skills and capabilities: Engage with either AWS or GCP cloud ecosystems to ensure best practise development for new and existing solutions Build, deploy and manage Cloud Infrastructure through with IaC concepts Hands on experience with serverless services such as AWS’ S3, Glue or Lake Formation and GCP’s Cloud Functions, Big Query or Data Fusion Integrate native cloud services with 3 rd party solutions through the offered networking solutions Understanding of the Python ecosystem from local development to production environments Experience of DevOps approaches supported with Python Work within a delivery focused team using Agile methodologies Comfortable with Docker and some exposure to orchestration tools Review and implement security best practices within cloud environments We expect you to know how to architect, design, develop, deploy and operate a data platform and be a good leader for your team. Our promise to you We will always see you as a human being and will do our very best to support your needs and wellbeing – well-designed co-working and collaboration spaces, remote working patterns that work for you, parenting leave, sabbaticals and ability to work on personal projects. We believe that a geled team is worth its weight in gold – we will do everything we can to avoid breaking well-performing teams. Whilst continuity across every project is not always possible, we thoughtfully assemble high-performing, blended

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP ET’s mission to enable everyone to collaborate, create and thrive. WPP ET is undergoing a significant transformation to build the transformation platform that will power the next evolution of WPP. WPP is on a journey to clarify and simplify the operating model between our brands and WPP, modernise and create tech-enabled colleague experiences, and create an open, integrated technology innovation platform across WPP. Along that journey we will ensure WPP ET is a destination for tech talent, modernise our ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. As we continue this journey, a Director of Service Delivery is required to lead the delivery and continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leadin

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Global Workplace Team's mission is to create an environment for our high performing teams that allows them to realize their true potential. An environment that promotes the speed of information exchange and ideas. A sustainable environment that aligns with our environmental values and leadership. We're disruptors and innovators, driven to provide a truly outstanding workplace environment, programs and services. This role will require 5 days on site. THE ROLE: Snowflake has an opening in our London office for an adaptable, proactive and diligent Senior Workplace Specialist. You are an extremely thorough self-starter who possesses outstanding office management & organizational skills, and who demonstrates diligence and attention to detail. You will be the linchpin of our London office and be critical to the smooth running of the workplace. You will be comfortable taking the initiative to drive results with minimal supervision, be solution-oriented, deal with ambiguity, rapid changes in priorities and short deadlines, and have the ability to coordinate with multiple cross-functional internal and external stakeholders and vendors. Reporting to the Regional Workplace Manager, you will support the day-to-day workplace operations of our London office: - Day-to-day office m

As a Senior Sales Engineer , you will be the primary technical resource for our Account Executive team. You will share your product and technical expertise through presentations, product demonstrations, and technical evaluations (Proof Of Values). As the technical expert, you will work with clients to understand their requirements and pain points, then design the right solution for their business needs. During the sales cycle you will guide clients through trials and POVs, demonstrating Sumo Logic’s ability to meet and exceed their requirements and building a positive relationship that will provide continuous value to our customers. Finally, you will have the opportunity to work cross-functionally with our Product Management and Engineering teams to share your knowledge and experiences to ultimately improve our business and our customers’ success. We seek talent who wants to leverage their technical and people skills to help deliver solutions to clients directly and become a trusted advisor in the process. Above all else, you should be highly self-motivated and extremely curious to learn more about Sumo Logic and the vast problems that it can solve. Responsibilities Partner with the Account Executives to understand customer challenges and mains, and articulate Sumo Logic’s value proposition, vision, and strategy to customers Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase Be successful working with all levels of an organization, from executives down to individual developers and Site Reliability Engineers Deliver product and technical demonstrations of the Sumo Logic service Work cross functionally with Product Management and Engineering to improve the Sumo Logic service based on your experience with customers Requirements B.S. in Computer Science, Engineerin