Account Planning And Success Manager in New York City

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is in a critical phase of growth. We grew immensely last year and are building out a talented business systems team to ensure we maintain this trajectory for years to come. You’ll work directly with our Sales, Account Management, Partnerships, and Product teams to execute mission-critical business systems projects across the organization. This is a key role where you will be uniquely positioned to impact the full picture of Ramp’s growth efforts through systems development. What You’ll Do Work alongside Sales Operations to administer key go-to-market business systems, including Salesforce, Outreach, Qualified, Zendesk, Hubspot, Looker, Gong.io Build and deploy automation (flows), validations, and applications in Salesforce Implement new systems and integrations as needed Analyze key business requirements and systems capabilities to write specifications for systems build and run end to end implementation Create key reports and dashboards to track systems performance and data accuracy Write and maintain clear documentation on syste

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process. Responsibilities: Order Processing Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies. Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones. Ensure clean handoff from sales to finance, including proper documentation and approvals Manage purchase order inquiries while maintaining with audit and compliance standards Oversee provisioning settings to keep services running without disruption. Subscription Management Coordinate renewals, upgrades, downgrades, and amendments with

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity Most sales leaders inherit a playbook. You'll write one. As a founding first sales manager, you'll partner with the founders, own the number end-to-end from first conversation to expansion, and use AI and our own product to build a team of full-stack sellers that outsells teams 5x their size. What works for our team becomes what works for every sales team running on Mutiny. The calls you make on hiring, motion, and product feedback will shape the company well beyond the sales org. This role is in person in New York City, five days a week. What you'll own Revenue. Sales-led revenue, end-to-end. Pipeline, conversion, ARR, retention, and expansion. The number is yours. PLG to enterprise. Define qualification, build the enterprise pipeline, and turn self-serve signups at companies like Rippling, Uber, Snowflake, Zendesk, and Gusto into seven-figure deals. Outbound. Generate net new meetings with the hottest AI companies and enterprises in the market. Build the motion, run it yourself first, then teach it. The team. Hire, coach, and develop a team of Account Executives into top performers. The ceiling on revenue is the ceiling on the team you build. The playbook. Write the sales motion that becomes the default for every team running on Mutiny. What works here ships to thousands

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity Most post-sales leaders inherit a process. You'll build it. As our AI strategist lead, you'll own Mutiny's managed account book and lead the technical solutions function that backs up our most complex customers. The teams running Mutiny (Rippling, Uber, Snowflake, Zendesk, and Gusto) are betting hard on AI, and they need post-sales partners who move their roadmap forward, not just their renewal date. You'll set the bar for what great support looks like, build the playbooks that let CS scale, and step into people management as we hire AI strategists underneath you. This role is in person in New York City. The teams running Mutiny (Rippling, Uber, Snowflake, Zendesk, and Gusto) are betting hard on AI, and they need post-sales partners who move their roadmap forward, not just their renewal date. They don't need a partner who tracks their renewal date; they need one who moves their roadmap forward and shows them what's possible with the product before they ask. You'll set the bar for what great looks like, build the playbooks that let CS scale, and grow into people management as we hire AI Strategists underneath you. This role is in person in New York City. What you'll own The managed book. Onboarding, adoption, retention, and expansion across every managed account at Mutiny. T

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Ramp is building an AI-native platform that changes how Go-to-Market and Product Growth teams create, launch, and improve customer-facing experiences. We are looking for a product-minded backend engineer to help build the infrastructure and services that power modern growth and marketing at Ramp. The next chapter for this team is to build marketing-led products : intelligent tools that turn strategy into execution, automate complex workflows, and help teams operate across channels with dramatically more leverage. The team will build across creative production, lifecycle marketing, paid media, account-based marketing, experimentation, incentives, and cross-channel orchestration. Examples include AI-powered systems that produce on-brand campaign assets, automate complex marketing workflows, coordinate audiences and execution, and deliver personalized experiences across email, sales outreach, external channels, and Ramp’s product. A core part of this mandate is Ramp’s incentives platform. We are building shared infrastructure to safely target, authoriz

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We're looking for a Senior Partner Field Marketing Manager to help drive Ramp's next phase of growth by building and scaling our partner field marketing strategy. You'll own the strategy behind how Ramp and our strategic partners generate pipeline together through field marketing - developing partner engagement strategies that drive net-new business through highly targeted events and account-based programs. You'll partner closely with Alliances, Sales, Demand Generation, and Field Marketing to develop event programs that create measurable business outcomes. You'll ensure our partners are active contributors to the pipeline by driving intentional engagement, joint account strategies, and co-marketed events. This is a highly cross-functional role for someone who thrives at the intersection of partner strategy, go-to-market execution, and revenue generation. What You'll Do Own and scale Ramp's partner field marketing strategy, driving co-marketed events that generate measurable pipeline and net-new business Develop targeted partner engag

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively. What You'll Do Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative Become an expert in the full range of integration and

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We are hiring a Software Engineer to build systems across Fraud, UIM (User & Identity Management), and Identity. This role sits at the intersection of security, risk decisioning, and product experience. You will help build detection and enforcement capabilities for fraud and account takeover, as well as the identity primitives that power authentication, authorization, and safe account access. This work is deeply cross-functional. You will partner closely with Fraud Ops, Risk Strategy, Security, Product, and Data to ship improvements that are measurable in loss reduction, attack containment, and user experience. What You’ll Do Build and evolve backend services that detect and prevent fraud across multiple surfaces, including account access and money movement. Develop enforcement and response tooling that enables fast, safe actions such as identity locks, business locks, payment freezes, and other containment levers. Improve protections against account takeover (ATO), including risk-based step-ups, monitoring, and targeted friction

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. The Ramp Revenue team is building an AI-native operating system for Go-to-Market teams. We turn fragmented customer context, communication history, and business signals into trusted agents that can identify opportunities, recommend actions, and execute real revenue work. This is a frontend-focused role for an engineer who obsesses over interaction design and complex product workflows, but is just as comfortable shaping the APIs and data contracts behind them. You’ll own the surfaces revenue teams actually use: agent-generated work, account and opportunity intelligence, approvals, workflow configuration, and execution experiences that bring together customer data, AI reasoning, and human judgment. If you want your frontend work to sit at the center of production agent systems—rather than being added after the intelligence and workflow decisions have already been made—this is the role. What You’ll Do Design and ship AI-native revenue products end to end, from React interfaces through the APIs and data contracts behind them. Build fast, information-den

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As an Enterprise Solutions Consultant at Ramp, you will be crucial in establishing and nurturing partnerships with potential customers in our Enterprise & Public Sector segments. You will be the primary technical liaison for conversations with strategic logo targets, including Fortune 500 and Government vertical prospects. This involves building trust and confidence through expert demonstrations of Ramp's products and a deep understanding of our customers' needs. Collaborating closely with Account Executives, Customer Success, and Engineering teams, you will prioritize and develop financial solutions for Ramp's key customers, ensuring that the product aligns with their evolving requirements. As a senior technical and financial expert, you will design integrated solutions, provide strategic advice to customers, and facilitate communication between internal technical teams and customers. Solutions Consultants drive customer success from deal evaluation to product activation, influencing product development to continually enhance Ram

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Team & Role Ramp's procurement product is changing how companies buy. We've built the fastest intake-to-pay platform on the market. 3x faster than traditional P2P workflows, with AI that automates sourcing, contract extraction, approval routing, and invoice matching in one place. Customers save an average of 16% on vendor spend annually and eliminate 46+ hours of manual purchasing work every month. As a Procurement Product Activation Manager, you're the person who makes that real for our customers . You'll work directly with CFOs, controllers, and finance operations teams to design, configure, and launch Ramp's procurement product — helping them go from broken, manual buying processes to a streamlined system that their entire company actually uses. This is not a "follow the playbook" implementation role. You'll be redesigning how companies buy things, which requires equal parts process consulting, product expertise, and relationship management. 🎯 What You'll Do Own procurement implementation for Commercial and upper Mid-Market account

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion. What You'll Do Partner Relationship Management Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges. Drive Partner Enablement and Customer Activation Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale What You Need Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience Familiarity

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp's Mid-Market Customer Activation Managers don't manage accounts — they transform how companies run their finances. This is a role for people who have been inside organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own a book of ~45 mid-market customers, responsible for driving genuine workflow transformation — not just onboarding completion What You'll do Lead mid-market customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI —

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Onboarding team owns the product flows and platform that powers all new customer account creation at Ramp. This includes Ramp's application decisioning system that interfaces with our fraud, compliance, and credit underwriting models. As an engineer here, you’ll own workstreams that expand Ramp's total serviceable market and improve the end-to-end customer onboarding experience. You’ll partner with product, data, and design, and work directly with stakeholders across sales, marketing, risk strategy, operations, and finance to accelerate Ramp’s growth. This role offers the opportunity to have an outsized impact on Ramp’s overall growth trajectory. What You’ll Do Build software to grow Ramp to its next millions of users Scale the output of our application decisioning ops team through automation and AI assistance Drive business outcomes through metric-driven software development Own the customer journey from discovering and applying to Ramp through getting approved for and onboarding to the product What You Need Minimum of 2 years of

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Solutions Consultant at Ramp, you will play a crucial role in establishing and nurturing partnerships with current and potential customers. This involves building trust and confidence through expert demonstrations of Ramp's products and a deep understanding of our customers' needs. Collaborating closely with Account Executives, Customer Success, and Account Management teams, you will prioritize and develop financial solutions for Ramp's key customers, ensuring that the product aligns with their evolving requirements. Acting as technical and financial experts, you will design integrated solutions, provide strategic advice to customers, and facilitate communication between internal technical teams and customers. Partner Consultants drive customer success from deal evaluation to product activation, influencing product development to enhance Ramp's value proposition continually. This role requires strong technical skills to educate on accounting features and seamlessly integrate them across customer touchpoints. What You’ll Do Partne