Architect in New York City

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role… We are hiring a Director of CS Operations to own the operating rhythm of our post-sales organization globally: Customer Success, Professional Services, Support & Moderation. This is a player/coach role, our first Post-Sales Operations leadership seat in North America, alongside existing EMEA coverage. This role reports to the VP of Revenue Operations. What you’ll be doing… Renewal forecasting and health-score inspection. Own renewal forecast methodology, accuracy, and variance analysis end to end; run the health-score and renewal-risk inspection cadence; build leading indicators (usage/adoption signals, engagement decay, ticket volume, time-to-value, save rate) that make the forecast defensible before the quarter ends. Predictive retention modeling. Build and own a rolling 12-month GRR/NRR retention model that surfaces cohort-level risk before it reaches the escalation point, not after. Post-sales process and policy. Own the customer lifecycle process architecture: onboarding stages and exit criteria, health-score methodology, QBR and renewal-prep cadence, escalation and save-play processes, and Sales-to-PS, PS-to-CS handoffs, including how expansion and renewal conflicts get resolved. Capaci

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging). This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolv

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, you’ll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You’ll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model. This is a rare opportunity to build the playbook for enterprise AI transformation. You won’t just be managing accounts; you’ll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the world’s biggest brands use superintelligence to expand human capacity. Thi

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies. This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI. Thi

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity Most engineers spend their career making predictable systems faster. You'll spend yours making non-deterministic ones trustworthy. As a senior engineer on our AI product team, you'll architect the Campaign Builder and Agent experiences marketers and sellers open every day to go from idea to personalized assets in minutes. You'll partner directly with product, design, and the founders to define what an agent-first GTM platform should feel like, and your calls on architecture, evals, and guardrails compound across thousands of customer accounts. This role is in person in New York City, five days a week, and we ship weekly. What you'll own The core agent surfaces. Architect and ship the Campaign Builder and Agent experiences end-to-end. Frontend, backend, prompts, evals, the whole stack. Reliability on top of LLMs. Make non-deterministic models feel deterministic at the surface. Build the retries, fallbacks, and orchestration so the customer never sees the failure mode. Evals and guardrails. Define how we measure quality, catch regressions, and keep brand and tone consistent across thousands of customer accounts. Speed and feel. AI products live or die by latency and the loop between intent and output. You'll obsess over both, and use coding agents and agent networks to ship f

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, you’ll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You’ll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model. This is a rare opportunity to build the playbook for enterprise AI transformation. You won’t just be managing accounts; you’ll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the world’s biggest brands use superintelligence to expand human capacity. Thi

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role You'll be the architect of our endpoint security posture across the full fleet — macOS, Windows, and BYOD mobile devices. You'll build secure-by-default controls with Terraform and GitOps, harden endpoints at scale, and automate the full device lifecycle so nothing depends on a human remembering to click the right button. You'll partner with IT, SecOps, and engineering teams to sharpen our telemetry and detections, mentor other engineers, and raise the bar on what "low-friction security" actually means. Everything you ship will be auditable, measurable, and built for the long run. We're also thinking seriously about how corporate security evolves in an agentic world — where AI agents act on behalf of employees and traditional identity and endpoint assumptions break down. You'll help us shape that answer. What You’ll Do Write and ship MDM policy as code — configuration profiles, remediation scripts, and enforcement rules across macOS, Windows, and mobile — with staged rollouts and rollback from day one Build patch automation that close

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Credit Engineering team builds the systems that enable Ramp to manage credit lifecycles for businesses end-to-end, from initial underwriting through ongoing portfolio strategy optimization. As an engineer on Credit, you’ll own systems that influence $100+ billion in annual payment volume through millions of decisions across our product stack in support of the most ambitious FinTech portfolio in the United States. We are looking for a backend engineer to own the technical roadmap for underwriting, limit management, portfolio optimization, and agentic workflows. You will build robust systems, automate complex operational tasks, and maintain the high-frequency controls that power all of Ramp’s products. If you are obsessed with correctness, excited by ambiguity, and passionate about problems at the intersection of distributed systems and financial strategy, this role is for you. What You'll Do Architect scalable, stateful systems for automated limit management to optimize Ramp’s charge card portfolio. Envision and build the next gene

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Engineering Platform team helps 300+ Ramp engineers move faster without breaking things. We work across the full software development lifecycle, including local development, CI/CD, testing, service frameworks, reliability, architecture, performance, and maintenance. Platform engineers on this team do not wait for a roadmap to be handed to them. They find high-leverage problems, validate them with engineers and data, ship solutions, and iterate until those solutions are trusted, adopted, and durable. Agentic development has expanded our mission. We are building the systems that let engineers and AI agents work together effectively in Ramp’s large, complex codebases: clear abstractions, orchestration, reliable workflows, fast feedback loops, and strong guardrails are now even more important. These platform investments unlock agentic workflows that can plan, execute, test, review, and ship meaningful changes, helping every engineer and agent at Ramp maximize their impact. What You'll Do Improve Ramp’s development workflows across CI/

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a software engineer on the AI Soltuions team, you will co-lead customer engagements with an AI Solutions Strategist . The Strategist owns business discovery, ROI narrative, stakeholder alignment, and rollout planning. The engineer owns technical discovery, solution design, prototyping, implementation, and production readiness. This is a deeply client-facing role. You will spend significant time with customers and end users, moving projects from bootcamp and workflow discovery through implementation, launch, and steady production usage. What You’ll Do Translate customer goals into clear system requirements and non-functional requirements covering security, privacy, reliability, performance, scalability, and cost. Partner directly with customers to understand current workflows, constraints, systems, data quality, and adoption blockers. Create and maintain solution architecture artifacts: System context and data flow diagrams Integration plan across Ramp and customer systems Security model covering permissions, access patterns, and au

About Pinecone Pinecone is the knowledge infrastructure for AI at scale. Its leading vector database and knowledge engine, Pinecone Nexus, power accurate, performant AI applications for more than 9,000 customers and 800,000 developers worldwide. Pinecone's mission is to make AI knowledgeable. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Team and Role: The Experience team is at the center of one of the most exciting transitions in software development history — the shift from human-driven to agent-driven product experiences. We own Pinecone's API, clients, authentication, revenue, and observability systems, and right now that means redesigning all of it for a world where AI agents are first-class users alongside humans. This is a wide-scope role. You'll own things end-to-end — from backend architecture to API design to SDK and web surfaces. You’ll be working closely with product, design, and other engineering teams to identify user needs and build the right thing, at the right abstraction level, at the right time. Along the way, you will be building high-leverage platform capabilities that accelerate Pinecone’s product development and user growth systems. We're looking for an engineer who sees this moment for what it is: a rare opportunity to shape how developers and agents interact with a category-defining product. You're not waiting to see how the industry figures out MCP, agentic workflows, and AI-native interfaces — you're already experimenting, already forming opinions, already building. You know that speed and leverage matter more than labor, and you've internalized AI-assisted development not as a productivity trick but as a fundamentally different way of working. Responsibilities: Pioneer our agent experience. Shape how AI agents interact with Pinecone — designing interfaces, protocols (MCP), and tooling that make Pinecone the easiest and most capable platform f

About Pinecone Pinecone is the knowledge infrastructure for AI at scale. Its leading vector database and knowledge engine, Pinecone Nexus, power accurate, performant AI applications for more than 9,000 customers and 800,000 developers worldwide. Pinecone's mission is to make AI knowledgeable. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Team and Role: We are hiring a senior/staff software engineer to help design and build core components of our next-generation knowledge retrieval system built for the AI era – search and retrieval infrastructure that powers high-quality, scalable, and enterprise-grade agentic systems. You’ll build the framework that allows our customers to connect knowledge–synthesized from structured and unstructured data–to modern LLM-powered applications, leveraging the world’s best-in-class vector DB supporting semantic search and hybrid retrieval. This role is ideal for someone who loves backend system architecture, distributed systems, and applied AI infrastructure. It is a high impact role with significant ownership across architecture, performance, and system reliability. Responsibilities: Design and build scalable platform components leveraging advanced retrieval via query planning, semantic and hybrid search, metadata-aware search, and LLM generation Design and build optimized indexing pipelines for structured and unstructured data Build backend services for semantic and hybrid retrieval, knowledge graph construction, and retrieval orchestration Improve retrieval quality through evaluation and observability frameworks Design APIs for internal and external user and agentic consumers Optimize latency, throughput and cost across large-scale inference and retrieval workloads Drive technical direction for reliability and security What You’ll Bring to the Table: To thrive in this role, you don't need to check every single box, but you should be deep

About Pinecone: Pinecone is the leading vector database for building accurate and performant AI applications at scale in production. Pinecone’s mission is to make AI knowledgeable. More than 109,000 customers across various industries have shipped AI applications faster and more confidently with Pinecone’s developer-friendly technology. Pinecone is based in New York and has raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Role/Team: As a Technical PMM , you will help developers, software engineers, and machine learning scientists understand how Pinecone enables knowledgeable AI applications. You will accomplish this through messaging and positioning, GTM strategy, launch planning, and enablement for key product features. You will work closely with Product, Sales, Developer Relations, and Marketing teams to ensure our customers understand the value of our platform. Responsibilities: Product Launches & GTM Strategy: Develop launch plans for product releases, align with product teams, and manage GTM execution. Lead core launch teams with cross-functional members (documentation , communications, developer relations, product, growth marketing, etc). Measure customer impact and adoption post-launch, iterating on strategies as needed. Positioning & Messaging: Craft compelling, technically accurate messaging for AI-powered search and retrieval solutions. Build product narratives for enterprise and developer audiences that differentiate Pinecone from competitors. Develop and maintain positioning for new product capabilities Customer & Market Insights: Partner with customers to develop case studies, gathering business impact metrics and architectural insights. Engage in customer interviews and research to refine messaging and identify key value drivers. Content Development & Enablement: Develop internal and external enablement materials, including sales training, pitch decks, and GTM enablement sessi

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The team owns the core experience that helps finance teams control, automate, and optimize company spend. We build the engine that powers Ramp’s card and expense workflows—from card issuance and spend limits to approvals, policy enforcement, and real-time insights. Our systems handle billions of dollars in transactions and integrate deeply with Ramp’s AI platform, financial infrastructure, and partner ecosystems (banks, ERPs, HRIS). As a backend engineer on this team, you’ll work across product surfaces that are central to Ramp’s success: cards, approvals, spend controls, and automation intelligence. What You’ll Do Design, build, and scale backend systems that power spend controls, approval workflows, and card transactions at massive scale Collaborate cross-functionally with product, design, and data to deliver intelligent, user-first experiences for finance teams Integrate with Ramp’s internal AI platform to automate spend policy enforcement and anomaly detection Own complex projects end-to-end — from architecture to deployment and o