Business Head in United States

About the Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI’s Tax and Trade team sits at the center of OpenAI’s global growth—shaping how cutting-edge AI products, partnerships, and infrastructure scale across borders while navigating complex tax, trade, and regulatory regimes. We operate as strategic operators, not just compliance experts, embedding early in product, finance, policy, and infrastructure decisions to manage risk, unlock incentives, and enable OpenAI to grow responsibly and competitively worldwide. As OpenAI’s products, monetization models, and global infrastructure expand, our tax systems must scale with the same rigor and reliability as our product architecture. The team partners deeply with Financial Engineering, Product Engineering, and Finance Systems to build a modern tax technology stack that enables accurate, real-time tax determination across OpenAI’s global business. About the Role We're hiring a Director, Tax Infrastructure & Incentives to lead OpenAI's global tax infrastructure strategy supporting AI infrastructure expansion programs. You will own the tax strategy supporting data center development, site selection, infrastructure investments, and government incentive programs across. This role extends far beyond traditional property tax planning and reporting - you will help shape where and how OpenAI invests billions of dollars in AI infrastructure by partnering with executive leadership, infrastructure teams, governments, utilities, and external stakeholders. You will build scalable frameworks for negotiating and managing tax incentives, property tax, indirect tax, and infrastructure-related tax matters while developing repeatable processes that enable OpenAI to expand rapidly across multiple jurisdictions. You will also establish the governance, reporting, and operational infrastructure required to support long-term compliance, financial reporting, and executive

About the Role As Enterprise Sales Manager, Banking, you will build and lead a team of Account Directors focused on driving strategic growth across the world’s largest banking institutions. You’ll be a hands-on front-line leader responsible for helping your team navigate complex enterprise sales cycles, deepen executive relationships, and drive adoption of OpenAI’s platform across highly regulated banking environments. This role will shape how OpenAI partners with global banks as they rethink productivity, operations, customer engagement, risk management, and software development through AI. You will help define the GTM strategy, operating model, and industry playbook for one of OpenAI’s most strategic verticals. Key Responsibilities Recruit, develop, and lead a high-performing team of Account Directors focused on large enterprise banking institutions across North America. Create a strong coaching culture with frequent deal reviews, account strategy sessions, ride-alongs, and structured 1:1s that elevate team performance. Define and refine the GTM strategy for banking, including account prioritization, executive engagement strategy, and territory planning. Drive disciplined pipeline generation, forecasting accuracy, and operational rigor across a complex enterprise sales motion. Guide teams through highly consultative, multi-stakeholder opportunities involving technology, security, compliance, legal, and procurement stakeholders. Help customers translate AI and API capabilities into measurable business outcomes across banking use cases such as employee productivity, customer operations, risk and compliance, software engineering, knowledge management, and workflow automation. Lead teams selling into highly regulated environments with a deep understanding of banking-specific risk, governance, and data security considerations. Partner closely with Product, Solutions Architecture, Technical Success, Legal, Security, and Finance to help customers successfully deploy AI a

About the team Special Situations at OpenAI is the company’s commercial engine for its most complex and consequential opportunities. The team operates where new verticals, partnership models, and customer motions must be invented, before a repeatable GTM or delivery playbook exists, by bringing together product, research, engineering, and GTM leaders around a single outcome. Many of these efforts begin as “new bets” (new verticals, new customer motions, new partnership models) and mature into repeatable ways of working that shape how OpenAI operates at scale. The team acts as a force-multiplier for the company by accelerating decision-making, aligning stakeholders, and converting complex opportunities into durable results. About the role We’re hiring a Deal Lead, Special Situations to help stand up new vertical bets, with a particular focus on partnership development in the semiconductor industry. You will identify where AI can create step-change value for semiconductor companies and ecosystem partners, originate and shape multi-project programs with FDEs and applied researchers, package them into compelling commercial proposals, and execute creative, complex partnerships while keeping executives and cross-functional teams tightly aligned. This role is especially focused on building strategic partnerships in semiconductors. You do not need to be a technical engineer, but you do need to be able to speak the language of the semiconductor industry, build credibility quickly with technical and business stakeholders, and come up the learning curve fast on industry dynamics, workflows, and constraints. A key part of the role is crafting deals with semiconductor companies that demonstrate our unique competitive advantages. To do this effectively, you will need to develop a strong point of view on the market, understand the competitive landscape, and clearly articulate OpenAI’s differentiated value and strategic advantage. Special Situations owns the overall success of each

About the Team The Cooperative AI team is scaling to devices and embedded operations and user experiences. Our model-powered scaled workforce and knowledge system are moving on to the edge and powering our devices and edge experiences. By leveraging OpenAI’s state-of-the-art models and technologies, in production and in the lab, we develop systems that reason and work autonomously with customers and with our workforce responsible for operational work. We carry real workloads for critical systems across finance, sales, customer support, integrity, product insights, internal operations, and now devices to drive insights into product and industry. We partner closely with internal teams and external customers globally, operating in a hyper-fast feedback loop where many of our users are just a few steps away. This proximity allows us to iterate quickly, validate impact in real time, and accelerate industry impacting learnings and systems builds. We are a highly multidisciplinary, self-contained team focused on transforming the workplace via smart systems, knowledge, scalable and reliable primitives that apply world-class AI capabilities across domains. Our mission is to learn fast and transform how humans collaborate with AI at scale. About the Role We are looking for a Technical Lead Manager to lead a team of engineers building AI-native embedded experiences and operations-forward systems. In this role, you will perform both hands-on technical leadership and small team management. You will drive business outcomes, architecture and technical strategy for complex systems, contribute directly to implementation, and help grow a high-performing team. You will work closely with internal stakeholders to understand operational challenges, identify high-leverage opportunities for automation, and deliver solutions that create measurable impact. This role is ideal for someone who enjoys moving between technical design, coding, mentoring engineers, and working directly with users t

About the Team Join the engineering teams that bring OpenAI’s ideas safely to the world! The Applied Engineering team works across research, engineering, product, and design to bring OpenAI’s technology to consumers and businesses. We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth. About the Role We’re seeking Software Engineers who can solve complex, high-impact problems across our stack. In this role, you’ll join a nimble team driving the deployment of OpenAI’s technology into new environments and infrastructure that power critical missions in the public sector. You’ll work cross-functionally with product, security, and compliance teams to build the functionality needed to deliver a scalable, reliable platform. You’ll also partner directly with customers to design and build new products and features that create real-world impact. From launching net-new capabilities to optimizing how we serve inference in unique, high-stakes environments, this role offers both breadth and technical depth—giving you the opportunity to shape the future of OpenAI’s technology where it matters most. This role is based in Washington D.C., San Francisco, CA or Seattle, WA. Occasional travel to customer sites is required for this role. In this role, you will: Own the development of new customer-facing ChatGPT and OpenAI API features end-to-end, both on-premises and in the cloud, for our public sector customers. Partner and directly embed with teams across the business, including engineering, security, and compliance, to enable our products to work within the unique constraints of new environments. Talk to users to understand their problems and design solutions to address them Work with the research team to get relevant feedback and iterate on their latest models, developing solutions specific for public sector customers at both the model & data

This role will support the fleet infrastructure team at OpenAI. The fleet team focuses on running the world’s largest, most reliable, and frictionless GPU fleet to support OpenAI’s general purpose model training and deployment. Work on this team ranges from Maximizing GPUs doing useful work by building user-friendly scheduling and quota systems Running a reliable and low maintenance platform by building push-button automation for kubernetes cluster provisioning and upgrades Supporting research workflows with service frameworks and deployment systems Ensuring fast model startup times though high performance snapshot delivery across blob storage down to hardware caching Much more! About the Role As an engineer within Fleet infrastructure, you will design, write, deploy, and operate infrastructure systems for model deployment and training on one of the world’s largest GPU fleet. The scale is immense, the timelines are tight, and the organization is moving fast; this is an opportunity to shape a critical system in support of OpenAI's mission to advance AI capabilities responsibly. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, implement and operate components of our compute fleet including job scheduling, cluster management, snapshot delivery, and CI/CD systems. Interface with researchers and product teams to understand workload requirements Collaborate with hardware, infrastructure, and business teams to provide a high utilization and high reliability service You might thrive in this role if you: Have experience with hyperscale compute systems Possess strong programming skills Have experience working in public clouds (especially Azure) Have experience working in Kubernetes Execution focused mentality paired with a rigorous focus on user requirements As a bonus, have an understanding of AI/ML workloads About OpenAI OpenAI is an AI resea

About the Team The Statsig team at OpenAI builds and operates the experimentation platform that powers product development, measurement, and decision-making across the company. We partner closely with product, engineering, and infrastructure teams to ensure experiments are trustworthy, statistically rigorous, and scalable to the needs of frontier AI products. Our mission is to help teams make better decisions through reliable experimentation. We care deeply about statistical correctness, pragmatic solutions, and building systems that researchers and engineers can trust at massive scale. The team operates at the intersection of experimentation methodology, data infrastructure, causal inference, and product analytics. We are looking for experienced experimentation experts who want to shape the future of experimentation in the AI era. About the role: We're seeking a Data Engineer to take the lead in building our data pipelines and core tables for OpenAI. These pipelines are crucial for powering analyses, safety systems that guide business decisions, product growth, and prevent bad actors. If you're passionate about working with data and are eager to create solutions with significant impact, we'd love to hear from you. This role also provides the opportunity to collaborate closely with the researchers behind ChatGPT and help them train new models to deliver to users. As we continue our rapid growth, we value data-driven insights, and your contributions will play a pivotal role in our trajectory. Join us in shaping the future of OpenAI! In this role, you will: Design, build and manage our data pipelines, ensuring all user event data is seamlessly integrated into our data warehouse. Develop canonical datasets to track key product metrics including user growth, engagement, and revenue. Work collaboratively with various teams, including, Infrastructure, Data Science, Product, Marketing, Finance, and Research to understand their data needs and provide solutions. Implement ro

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements. You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach. Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure. Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function. You’ll thrive in th

About the Team At OpenAI, we’re building the connective tissue between our mission and our people. People Innovation Labs is a fast-moving engineering team embedded in the People organization, focused on rethinking how we find and retain the best talent and empower everyone to do their best work. From recruiting to culture, we’re designing systems that give our People Team a significant edge by infusing OpenAI’s models and first-principles thinking into every aspect of our work. Our projects range from greenfield 0-1 products like OpenHouse (our internal knowledge hub) to AI-powered automations and scalable recruiting tools. We’re defining the future of work at OpenAI, creating a blueprint for how AI can supercharge productivity, culture, and innovation. About the Role We are looking for a self-starter engineer who loves building new products in an iterative and fast-moving environment. This team is for full stack product engineers who are deeply curious about culture, recruiting and people development, and want to know everything from the business strategy and metrics down through the code that gets us there. In this role, you will work with members of the People Team and leaders across the company to build software focused on HR, culture and recruiting from the ground up. You’ll also innovate on how we apply LLMs in these domains. In this role, you will: Own the full product development lifecycle for new people products end-to-end Talk to internal stakeholders to understand their problems and design solutions to address them Work with the research team to share relevant feedback and iterate on applying their latest models Collaborate with a cross-functional team of engineers, HRBPs, recruiters, researchers, product managers, designers, and people in operations to create cutting-edge products Your background might look something like: 4+ years of professional engineering experience (excluding internships) in relevant roles at tech and product-driven companies Forme

About the Team The Integrity team at OpenAI is dedicated to ensuring that our cutting-edge technology is not only revolutionary, but also secure from a myriad of adversarial threats. We strive to maintain the integrity of our platforms as they scale. The Integrity team is at the front lines of defending against misuse in all its forms: content abuse, scaled attacks, and other actions that could undermine the user experience or harm our operational stability. About the Role As a Machine Learning Engineer in OpenAI's Integrity team, you will have the opportunity to work with some of the brightest minds in AI. You’ll work on state-of-the-art models and classifiers, experiment with new architecture and approaches, and push forward our abilities in content and user understanding. You’ll help turn research breakthroughs into tangible solutions that improve the trust and safety of our platform. If you're excited about training LLMs and building ML models, this role is your chance to make a significant mark. In this role, you will: Innovate and Deploy: Design and deploy advanced machine learning models that solve real-world problems. Bring OpenAI's research from concept to implementation, creating AI-driven applications with a direct impact. Collaborate with the Best: Work closely with researchers, software engineers, and product managers to understand complex business challenges and deliver AI-powered solutions. Be part of a dynamic team where ideas flow freely and creativity thrives. Optimize and Scale: Implement scalable data pipelines, optimize models for performance and accuracy, and ensure they are production-ready. Contribute to projects that require cutting-edge technology and innovative approaches. Learn and Lead: Stay ahead of the curve by engaging with the latest developments in machine learning and AI. Take part in code reviews, share knowledge, and lead by example to maintain high-quality engineering practices. Make a Difference: Monitor and maintain deployed m

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements. You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback. This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach. Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure. Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function. You’ll thrive in this role if

About the Team OpenAI, in partnership with our capital and technology partners, is building a global network of advanced datacenters to support the most demanding AI workloads. The Industrial Compute team ensures that all datacenter systems are manufactured, delivered, and commissioned to the highest standards of quality, reliability, and performance. We work closely with manufacturing partners, engineering teams, and operations staff to ensure that every component is delivered ready for installation, startup, and long-term service. About the Role We are seeking an experienced Quality Engineer (QE) to drive Product and Site Quality initiatives across OpenAI’s infrastructure ecosystem. In this role, you will establish, implement, and manage a comprehensive, quality-focused program across our global supply chain network, ensuring excellence from design through deployment. You will be responsible for end-to-end quality of finished products, as well as maintaining and elevating manufacturing site quality standards. Working cross-functionally with Design (NPI) and Engineering teams, you will help achieve First Pass Yield (FPY), quality, and reliability targets. This includes leading site and fixture validation efforts, driving yield improvement initiatives (Yield Bridge, CPI), and implementing robust corrective and preventive actions (CAPA) to resolve issues at their root cause. In addition, you will play a key role in supplier quality management, assessing and qualifying new vendors, overseeing ongoing supplier performance, and ensuring readiness for future business awards. You will lead vendor audits, monitor key performance metrics, and coordinate corrective actions to ensure predictable delivery schedules, reduced operational risk, and high system reliability. By partnering closely with external suppliers and internal Engineering and Operations stakeholders, you will help ensure OpenAI’s datacenter infrastructure is delivered on time, meets the highest quality standa

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: Drive the ideation and operationalization of new support systems, processes, and programs. Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives Work with product, enginee

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Forward Deployed Engineers (FDEs) lead complex deployments of frontier models in production. You will embed with our most strategic government and public sector customers—where model performance matters, delivery is urgent, and ambiguity is the default. You’ll map their problems, structure delivery, and ship fast. This includes scoping, sequencing, and building full-stack solutions that create measurable value, while driving clarity across internal and external teams. You will work directly with defense, intelligence, and federal stakeholders as their technical thought partner, guiding adoption, maximizing mission impact, and ensuring successful deployments at scale. Along the way, you’ll identify reusable patterns, codify best practices, and share field signal that influences OpenAI’s roadmap. This role is based in Washington DC, Seattle or San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required, including on-site work with customers. In this role you will Own technical delivery across multiple government deployments, from first prototype to stable production. Deeply embed with public sector customers to design and build novel applications powered by OpenAI models. Enable successful deployments across customer environments by delivering observable systems spanning infrastructure through applications. Prototype and build full-stack systems using Python, JavaScript, or comparable stacks that deliver real mission impact. Proactively guide customers on maximizing business and operational value from

About the Team Our team turns OpenAI’s latest model capabilities into polished, trusted products for consumers and developers. We build the end-to-end experiences including product surfaces, platform layers, and developer workflows that make cutting-edge AI accessible, useful, and dependable at scale. OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products - pricing and packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner closely with Engineering, Data Science, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. We pair rapid innovation with a rigorous approach to responsible deployment. Safety and trust are built into how we design, ship, and learn from real-world usage, so these tools deliver meaningful value while aligning with OpenAI’s mission. About the Role We are seeking an experienced Product Manager to scale the product efforts and technical strategy within our Financial Engineering team. The ideal candidate has prior experience in billing, finance, and accounting, ideally also building solutions for commercial users of varying sizes from small scale to enterprise. This role requires close collaboration with our product, finance, operations, and engineering teams. This position is based in San Francisco, CA. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop a strategy and roadmap to efficiently scale the billing operations and customer experience behind OpenAI’s growing product portfolio Identify and execute opportunities to improve the order-to-cash processing for OpenAI’s largest and most strategic customers Build AI powered tooling for key partner teams such as Finance and User Operations to drive better decisions and business outcomes Collaborate with other product teams to defining OpenAI’s evolving monetization s