Community Manager in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter. The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities. The Difference You Will Make : You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Director, Programs and Business Operations. A Typical Day: Align all functions to achieve Americas’s regional business objectives in partnership with the Director, Regional Business Operations and Growth. Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencie

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. NOTE: This role is hybrid and will require the candidate to be based in San Francisco Bay area. The successful candidate will be expected to work from the San Francisco office at least 2-3 days per week. The Community You Will Join: Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture. With over 5 million hosts and 2 billion global arrivals, payments are crucial to the experience. Every time a guest books or a host gets paid across 190 countries, they rely on a seamless system. When it works, it drives loyalty; when it fails, it costs bookings—making research in this space critical to our business and our mission of belonging. The Difference You Will Make: As a Staff UX Researcher on Payments, you will be the voice of this community. In this mixed-methods role, you will combine behavioral insights with quantitative data to navigate ambiguity and global complexity. By uncovering user-centered insights and leading cross-functional workshops, you will drive actionable product innovation and build confidence into every transaction—from a first-time guest in São Paulo to a Superhost in Seoul. A Typical Day: Own end-to-end guest payments research, effectively prioritize research across multiple workstreams, plan and execute both foundational and evaluative research that shapes strategy and sharpens payments product experiences. Bala

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. NOTE: This position is US - Remote Eligible, but includes monthly in-person working sessions at the San Francisco Airbnb office. The Community You Will Join: Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture. The Difference You Will Make: We're building our newest incubation work stream, and we're looking for a Staff UX Researcher who is equally strong in qualitative and quantitative methods. You'll be one of the first researchers on the ground for a 0-to-1 effort, which means the questions aren't defined yet, the roadmap will change, and your research will shape both. You'll know when to run fast to unblock a decision and when to go deep to get it right, while bringing senior stakeholders along the way. A Typical Day: Own end-to-end research for new incubation areas, from framing the questions to landing the recommendations. Utilize appropriate qualitative and quantitative methods to deliver fast, actionable insights. Triangulate across data sources and past learnings to get to the right signals in an ambiguous, fast-moving space. Balance speed and rigor: deliver quick reads when the team needs to move, and deeper studies when a decision warrants it, without sacrificing quality. Partner closely with cross-functional teams including Product, Design, Business Operations, and Data Science to shape strategy from research insights. C

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: MarTech Data Science Measurement empowers Airbnb to optimize marketing ROI by generating data-driven recommendations. We lead the way in defining and advancing best practices for measuring and optimizing marketing impact. We collaborate with Marketing, Finance, and Engineering to provide actionable recommendations and tools based on effective, timely, and granular measurements. Our team’s tenets are: Actionable: Deliver insights that drive confident business decisions. Impactful: Prioritize projects based on their expected value to Airbnb. Balanced: Adapt methods to business questions and data realities, acknowledging limitations. Rigorous: Maintain methodological integrity and quantify the sensitivity of findings. Innovative: Invest in advancing measurement science and developing new methods. Influential: Share learnings across Airbnb and the broader data science community. The Difference You Will Make: We are seeking an experienced (Contract) Sr. Data Scientist for a 24 month contract with deep expertise in marketing measurement, with a particular focus on Marketing Mix Modeling (MMM) and geo-based causal inference. The ideal candidate brings strong statistical intuition and hands-on modeling experience to quantify the incremental impact of Airbnb's marketing investments across channels and geographies. They are fluent in Python, comfortable working with Bayesian frameworks, and can translate complex measurement findings into clear, actionable recommendations for senior stakeholders. A Typical Day: Marketing Mix Modeling: Design, build, and maintain MMM models that est

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Policy & Communications is at the heart of how Airbnb works with communities and stakeholders around the world. We're accepting applications for a position as a Senior Policy Economist (part of Airbnb’s Data Science organization) supporting this team to ensure these engagements are data-driven. Candidates should have a strong background in data modeling and economics (including via AI), and demonstrated skill in organizing, communicating, and presenting analysis via visualizations, dashboards, maps, and other tools. The Difference You Will Make: The position offers an opportunity to provide meaningful insights both within Airbnb and to communities across the world. As a result, the role requires working with cross-functional partners throughout the organization (policy/comms, business, legal, finance, data science), as well as external partners outside of Airbnb (experts, academics, policy-makers, media). Candidates should be able to navigate these environments, operating independently and driving their own agenda, but must also work well with partners. A teamwork mentality and “no task too big or too small” attitude is key. The scope of work includes quantitative analysis of high-impact, high-visibility topics including regulation, housing, tourism, economic development/impact, and taxes. Because of this visibility, translation of complex analyses into accessible and scalable resources is key. You will not only be a trusted data expert on the team, but also a storyteller. A Typical Day: Regulatory & economic impact modeling, as well as guidance

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the entire Airbnb digital platform. In this role you'll focus on query intelligence, the front door of search working on critical, impactful projects that turn what a guest types, taps, or says into a precise understanding of their intent, spanning autocomplete and smart compose, query tagging, query expansion, and intent modeling across Stays, Experiences, and Services. The Difference You Will Make: Query understanding is where every search begins, and it directly shapes retrieval, ranking, and ultimately the perfect match between guests and hosts. We build cutting-edge AI technologies across the end-to-end search ranking product stack w.r.t. data pipelines, feature and model innovations, serving and experimentation efficiency, leveraging rich signals from various types of data (structured, sequential, image, text, etc) and increasingly large language models at Airbnb. You'll build the models that parse free-form and natural-language multimodal queries, extract entities and location context, classify intent, and anticipate what guests want before they finish typing. We collaborate closely with teams across Airbnb to develop the ranking solutions and support a healthy marketplace for hosts and guests to further Airbnb's mission of creating a world where people can Belong Anywhere. Some past publications from the team can be found here: https://sites.google.com/view/airbnb-relevance-publications/home A Typical Day: Work with large scale structured and unstructured data, build an

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company. The Difference You Will Make: Airbnb is seeking a highly qualified, experienced commercial lawyer to join our Commercial & Technology team. The Senior Counsel, Commercial & Partnerships, will report to Airbnb’s Associate General Counsel, Commercial & Partnerships. This role will include negotiation and drafting, counseling on sophisticated and strategic commercial agreements, and building and maintaining client relationships. This job is for you if you work well with business people, have an upbeat and positive attitude, embrace adventure, and thrive in fast-paced, collaborative environments. Where some see obstacles, you see opportunities to find creative, practical solutions that advance Airbnb’s global mission. A Typical Day: Drive multiple high-value deals simultaneously - managing timelines and keeping complex negotiations on track from term sheet to close. Proactively identify, analyze, and resolve legal, regulatory, and strategic risks - providing practical, business-oriented advice across commerc

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Passport & Commerce builds the trusted account and commerce foundation that lets anyone, anywhere, become part of the Airbnb community — from their first sign-up, through the profile and connections they build, to every booking and business transaction along the way. We're a newly formed org within Guest & Host that brings together identity, account, and commerce foundations under one roof. Our mission is to move Airbnb beyond the transaction — building a world where accounts create trust, value sticks, and what our community earns travels with them, and their businesses, wherever they go. You'll work closely with Payments and Wallet engineering, Identity & Privacy, Profile & Community, and Guest & Host product, design, and data science partners as we stand up this team's roadmap and technical foundations. The Difference You Will Make: As a Staff Software Engineer on the Passport team, you will be a key architect behind the next generation of our account platform, directly influencing how millions of guests and hosts experience Airbnb. You'll set technical direction for how account state, eligibility, and entitlements are computed, stored, and served at scale across every surface where a guest or host interacts with Airbnb. Success in this role looks like a Passport platform that is reliable and extensible enough to support new programs and partner integrations without re-architecture — measured through service reliability (uptime, latency, correctness of entitlement calculations), the speed at which new offerings can launch, and adoption of your platform by othe

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead. In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments operations. Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations. The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our user journey, product, processes and implement objective indicators of success. You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds. Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g., timely processing of payments motioning systems for issues). Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals. The Difference You Will Make You are passionate about solving complex problems within the Payments domain using data, insights, AI/ML models, and experimentation; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis You are hig

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Guest Engagement AA sits within Marketing Analytics and serves as the analytical backbone for Airbnb's lifecycle marketing programs — the email, push, and in-app communications that reach hundreds of millions of guests across their entire journey. You'll partner closely with Guest Engagement Marketing, MarTech Data Science, and Strategic Finance to drive measurable booking impact through experimentation and insights. The Difference You Will Make You will be the clear analytics owner of Airbnb's guest lifecycle marketing domain — covering abandon journeys, demand generation, onboarding, upsell, and more. This role is expected to drive significant incremental bookings in 2026 by setting the analytics strategy, designing rigorous experiments, and surfacing proactive insights across 30+ active programs. A Typical Day Own the analytics roadmap for Guest Engagement — define what to measure, what to test, and where the biggest opportunities lie across the full guest lifecycle. Specific projects and prioritization decisions should exist because of your recommendations. Design and analyze experiments at scale across abandon journeys, demand gen ML model rollouts, and placement-level A/B tests. Develop measurement frameworks (holdouts, proxy metrics, annualized impact models) to accurately attribute cumulative program impact. Surface proactive insights that go beyond reporting — user segmentation, funnel analysis, fatigue signals, channel optimization — and translate them into strategic recommendations for Director-level marketing leaders. Build scalable, self-serve reporting (

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Data Stewardship team is a group of passionate data practitioners with a diverse background in analytics, data modeling, governance, compliance, and scaled data quality. We are responsible for ensuring Airbnb is meeting its compliance obligations across our data ecosystem and ensuring data consumers are able to easily identify the best data for their needs. We support the pipelines, programs, and policy-bodies that make this possible. You’ll be part of the overall Data Infrastructure organization that is responsible for online and offline data infrastructure across the company, and the components that transition data between these environments. The Difference You Will Make Set the North Star: you will define the multi-year vision for Data Governance and Data Quality that scales with our global business and evolving AI landscape. Organizational Influence: Act as a primary consultant for executive leadership on data governance, ensuring that compliance and stewardship are integrated into the data product lifecycle from day one. A Typical Day Architect Ecosystems: Lead the design of overarching data architectures that don't just solve today’s batch needs but anticipate future real-time and AI-driven requirements. Scale Best Practices: Rather than just "ensuring quality," you will define the best practices, tooling, and culture that enable data organizations to maintain high-quality data autonomously. Policy Stewardship: Lead cross-functional task forces (Infosec, Legal, Privacy) to navigate complex regulatory landscapes (like GDPR or AI Act) and translate them int

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth. The Difference You Will Make: As a Senior Regulatory Operations Lead, you are entrusted with shaping and steering Airbnb’s regulatory strategy by driving global high-impact regulatory initiatives. You bring deep regulatory expertise, proven strategic foresight, and operational excellence that will ensure our regulatory products not only meet evolving legal requirements, but also enable innovation, trust, and sustainable growth. In this role, you will anticipate regulatory trends, translate ambiguous mandates into scalable product solutions, and serve as a trusted advisor to senior leadership—ultimately strengthening Airbnb’s reputation and resilience in a rapidly changing regulatory landscape. A Typical Day: Strategic Regulatory Leadership: Anticipate and interpret global regulatory developments, providing strategic guidance to senior leadership on potential impacts and opportunities. Develop and implement proactive product strategies to navigate complex regulatory landscapes.​ Cross-Functional Collaboration: Partner with cross-functional teams such as Engineering and Product to implement regulatory products that address the changing landscape, and anticipate future trends .​ Regulatory Program Oversight: Design and oversee comprehensive regulatory product programs, ensuring adherence to applicable regulations, and industry standards. Monitor program effectiveness and make

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory. The Difference You Will Make: Airbnb is seeking a Staff, Advanced Analytics, to support our Guest App team. This individual will act as a senior thought partner, supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions for the Guest App, especially for strategically important Promotional Merchandising initiatives, to optimize for the company's objectives and ensure optimal experiences for guests. A Typical Day: Be the Advanced Analytics owner and expert on domain datasets. Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches. Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making. Collaborate closely with Product, Engineering, Finance, Marketing, Operations, Data Science, Advanced Analytics, Data and Analytical Engineering, and other cross-functional teams to provide actionable insights. Design, execute, and analyze experime

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Threat Detection and Response team (TDR) at Airbnb is focused on automating security detection, responding to security incidents, and working with partner teams to build capabilities that support the incident lifecycle. This is the front-line team that detects, investigates, and responds to internal & external security threats and malicious activity. This is a key role to help define and execute our vision for threat detection and incident response capabilities and process while mentoring other team members. As a senior engineer on the team, you will have direct impact building, optimizing, and growing securing capabilities as you help deliver world-class threat detection and incident response. The Difference You Will Make: You will be a key member of our growing Threat Detection & Response (TDR) team. You will get an opportunity to define and execute on novel approaches to detecting, containing and mitigating threats and incidents. You will partner with cross-functional partners across the company to improve the overall security of Airbnb driven by learnings and root cause analysis of investigations and incidents resulting in removal of entire classes of problems. A Typical Day: Perform investigations of security incidents using your knowledge of digital forensics and data analytics. Use your coding, data analytics and investigation skills to hunt, detect and respond to threats. Build automation and detection models to support identification of anomalous activity and response activities to mitigate threats at scale. Hunt for threats in our corporate and prod

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb. The richness of Airbnb's data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML ​​The Difference You Will Make: In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes. A Typical Day: Define evaluation strategy and suc