Community Support Specialist in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY GAME SAFETY? As a Principal Software Engineer on Game Safety, you’ll work on some of the most challenging problems we face. You will transform our experience safety efforts into a scale-oriented, near-real-time problem, in an adversarial context. This requires an understanding of code, 3D content, player behavior, a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Creator Content Platform Team provides a secure, scalable, and extensible foundation for ingestion, processing, storing, managing, and serving user content. As a Principal Software Engineer (Backend, Distributed Systems), you will design and build backend services to help game creators reach the broadest audience possible. You will help us build & scale large distributed systems, data processing and analysis pipelines, an access control system, Open Cloud APIs all of which are central for all content created in Roblox. \ You Will: Solve on a variety of unique technical challenges Have the independence, opportunity and the end-to-end responsibility to design, build, test and deploy services within the Roblox ecosystem Guide the future technical direction of the team and have impact on engineering Be a technical bar-raiser for high code quality, architectural designs, and long-term approaches Mentor and develop fellow engineers on the team Design systems and services that are scalable and resilient Collaborate with passionate, Engineers, Product Managers and other Roblox team members, cross-functionally You have: Experience: You have 13+ years of experience working on backend, d

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Security Software Engineer, you will be reporting to the Manager of Application Security leading the Security Design and Review pod. You will play a pivotal role in shaping the growth of Information Security's (InfoSec) Application Security team, collaborating with engineering teams early in their processes to provide secure design solutions and establish security standards. Your responsibilities will include threat modeling, secure system design, automation, and penetration testing. As a key member of the team, you will drive company-wide projects across diverse tech stacks, working with engineering leaders to remediate security challenges. You will define and evolve the technical vision for scaling application security practices across the organization. You will: Lead company-wide security initiatives to address critical security challenges. Build and nurture cross-company relationships to achieve security objectives. Provide guidance on product security processes and standards. Define and expand partnerships with key engineering teams across Roblox. Apply critical thinking and analytical skills to develop security protocols and communicate effectively with stakeholders. Re

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Account Security (AccSec) pod sits within the Accounts team (part of the broader Safety organization) and is at the heart of building a safe and civil platform for users of all ages. Account Security is especially challenging at Roblox because it is open to all ages. As the EM of AccSec pod (7+ ICs) you will work closely with peers throughout Roblox and the creator community to reduce the impact of account takeover (i.e. compromise) for Roblox players, creators, and the broader community. This is a role that requires entrepreneurship. We are looking for the EM of the AccSec pod to, in collaboration with product partners, to formulate a strategy for how to reduce ATO, reduce the impact of any remaining ATO and build community trust in the security of their accounts. Examples of past and current efforts include: Cryptographically binding user secrets to hardware backed secrets. Detecting client side tampering by Browser extensions. Integration with Passkeys. Post-login modeling for ATO detection. Reducing incentives for bad actors by making assets more recoverable. While this is a security team that focuses heavily on product and infrastructure changes to improve security, we also c

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer App Foundation team is looking for a Senior Software Engineer to improve Roblox performance across our supported platforms. Our platform is used by over 150M people daily. You will work primarily in cross-platform C++ Roblox game engine code, partnering with teams across the company to identify bottlenecks, ship measurable improvements, and prevent regressions over time. Our team is responsible for the end-to-end performance of the Roblox client on Android, iOS, macOS, Windows, Xbox, Playstation and TV. We tackle the platform’s most difficult technical constraints, ranging from speed and responsiveness to efficiency and stability, to ensure a high-performance experience across all of our devices and platforms. You will: Own the end-to-end performance of the Roblox client across all platforms directly moving the needle on our key metrics: TTI, app size, battery usage and more. Build the benchmarking, profiling, and telemetry systems required to catch regressions early and continue scaling our application even further. Collaborate closely with stakeholders across Engineering, Product, and Design to evaluate technical tradeoffs, align on company-wide priorities, and

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY Account Authentication We provide the gateway for users having access to millions of experiences and the broader Roblox community. Nearly every feature on the platform assumes that the user is who they say they are. The role of the Account Authentication pod is to provide that assurance at sign-up, login, account re

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're seeking a talented Senior 3D Animator to join our team at Roblox for a 6-month engagement. You'll focus on creating high-quality, foundational character animations for the Roblox platform—specifically basic ability and locomotion sets that bring avatars to life with polish and personality. This is an exciting opportunity to contribute directly to core Roblox avatar experiences used by millions of players worldwide. You Will: Create and refine a suite of standard locomotion and ability animations, including: Idle poses (variations for personality/stance) Walk, run, sprint cycles Jump, land, fall animations Other basic movement/ability actions as needed Deliver clean, weighty, and expressive animations optimized for Roblox's avatar system (R15 preferred) Iterate quickly based on feedback from animation leads, designers, and engineers Export animations properly for Roblox Studio integration (using compatible formats and best practices) Use SyncSketch (or similar) for review and approval workflows You Have: Strong experience in character animation , with a focus on creating believable, game-ready locomotion and action animations Excellent acting skills through motion—conveying emotio

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly skilled and experienced Engineering Manager to join our Engine UI team. In this role, you will be responsible for leading the development of our state-of-the-art game engine, building out User Interface capabilities across all of Roblox. No matter the platform, be it mobile, desktop or consoles, you will help enable our game developers to unlock, accelerate, and promote the creation of high quality, performant UI that empowers meaningful interaction. You Will: Lead the development on our C++ engine code that powers the foundational UI features in the world’s most popular games, as well as the Roblox App and Roblox Studio Take lead in authoring and reviewing API proposals to expose UI capability to Luau; our fast, Lua-derived scripting language that powers user-generated creation Manage Senior Engineers and provide technical guidance Work closely with our game developer community to help achieve their creative vision Have fun learning about what makes Roblox an amazing platform and place to work, while supplying to industry leading technologies You have: 8+ years of professional development experience and 5+ years of management experience Fluent programmin

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a member of the Roblox Security Governance, Risk, and Compliance (GRC) team, you will play a key role in supporting the Security team’s mission. The GRC team is at the heart of Roblox's security organization — empowering every builder to make risk-informed decisions by establishing a portfolio of governing policies and standards, a repeatable and scalable method of assessing and quantifying risk, and a formal oversight process for GRC capabilities across Roblox. Our program takes a balanced, "right-sized" approach to security governance — combining qualitative and quantitative risk management methodologies, including Factor Analysis of Information Risk (FAIR), to assess and prioritize the security risks that matter most to Roblox. GRC partners closely with Engineering, Legal, Finance, and leadership — including providing regular reporting to the Board of Directors and the Audit & Compliance Committee — to ensure that security risk is visible, well-understood, and actioned appropriately. The team is in an exciting phase of growth and innovation. We are using engineering to drive automation across risk management, policy lifecycle management, supply chain risk, AI risk, and controls pr

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Avatar Personalization team, you will use the Roblox game engine to build features that push the boundaries of our avatar technology, and build creative systems that make Roblox avatars simple and delightful to use. You will tackle the biggest projects, provide technical leadership, and coordinate with teams across Roblox to build systems used by tens of millions of monthly players and developers. You are passionate about building outstanding systems and APIs in the Roblox game engine, enhancing avatar features, and enriching customization systems for Roblox players and developers. You'll work with Avatar technologies such as animation, clothing, hair, and shading. Experience in game or film development is especially translatable into this team and role. You Will: Implement groundbreaking features in Roblox game engine to build the best avatar system in the world Build APIs for Roblox developers enabling in-experience creation of Roblox Avatars from scratch Enhance avatar fidelity and uniqueness on Roblox Use the Roblox game engine to build excellent vertical applications for multiple platforms (mobile, tablet, PC, and console) Refactor and improve our e

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox's Cache team is building a next-generation caching solution designed to deliver sub-millisecond average latency, horizontal scalability, and high efficiency—all at a drastically lower cost. Our ultimate vision is to shape a caching infrastructure capable of supporting 1 billion Daily Active Users while reducing costs by 90%. We are turning hours of onboarding and capacity expansion into seconds, freeing service owners entirely from managing cluster lifecycles. As a Senior Engineer on the Cache team (part of the Infra Storage org), you will innovate and operate large-scale, in-house distributed systems to solve Roblox's ever-growing caching challenges. You will report directly to the Engineering Manager for the Cache team. (Check out our recent engineering blog post here to learn more about the team's latest work!) You will: Lead the architectural transition to a next-generation, multitenant caching service built on ValKey, ensuring strict data, resource, and failure isolation for all tenants. Drive systemic optimizations to mitigate head-of-line blocking, manage hot keys, and maximize CPU and memory utilization across physical machine clusters. Design and build robust frameworks to a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Offensive Security Engineer within the Detection and Response team (DART), you'll engage in the offensive security assessments that strengthen our defense capabilities. Working closely with the larger InfoSec team, detection engineers, and external engineering partners, you'll identify security weaknesses, validate detection mechanisms, and provide actionable recommendations to enhance our security posture. You'll collaborate with various architecture and engineering teams to continuously validate and improve our security controls and detection capabilities, with a strong focus on developing repeatable testing frameworks and metrics-driven security improvements. You Have: 4+ years: of relevant professional experience in offensive security, with demonstrated experience in purple team exercises, breach attack simulation, and detection engineering collaboration. Development experience: proficiency in Python or Go for building security tooling and automation, including experience with SOAR platforms and configuration management. Security assessment expertise: performing full-stack security assessments of web applications, APIs, cloud infrastructure, and backend systems. Platform expertise

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. You Have: Experience: You have 5+ years of experience delivering projects that include complex user workflows. Domain Knowledge: You have Android and C++ expertise You are highly skilled at performance tuning, and debugging and fixing production problems. Domain Knowledge: You have some iOS, and Windows experience. You love to pick up new technologies as the landscape evolves. Versatility: You can adapt to any situation when the need arises and come up with the right solution. A keen interest in developing audio expertise and knowledge, professional audio experience is not required. Creativity: You take a creative and strategic approach to solving hard problems. Bringing real-time interactivity to build an immersive 3D world should get you thinking about many problems to solve… and make you excited as a result. Professionalism: You take pride in delivering a high quality product and user experience. Skills: C++ programming Experience designing refining and tuning algorithms Troubleshooting bugs and performance issues Background: You have a BS in a STEM related field or equivalent experience. Bonus: Console programming experience (PlayStation, Xbox, etc.) Bonus: Systems-lev

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As the Senior/Principal Product Manager for Engine Systems Foundations, you will drive the vision and strategy for the most foundational parts of the Roblox game engine and be hands-on with the execution and delivery of products that impact over 130 million players every day. This team is responsible for the core performance, reliability, and efficiency of the engine, and it owns key features like our memory allocation library, thread/work dispatch system, and the backing APIs that power our creator performance tooling. If you are a visionary product leader who thrives on deeply technical challenges to improve the speed and quality of a system, you’ll be a great fit! The role is based in San Mateo, CA (hybrid with Tues-Thurs onsite). You will: Define the long-term vision and strategy for Systems Foundations, ensuring we have plans in place to continually invest in the core pieces of a high-performance, realtime game engine. Take ownership of the engine-related content in the public Creator Analytics creators use to monitor the experiences on Roblox, ensuring we’re delivering actionable insights. Work with the Creator organization to define and drive end-to-end performance workfl

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization's mission is to become the leader in civil immersive online communities. We systematically and proactively detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We also keep the platform compliant for changing regulations and growth markets. We cover a broad area of the tech spectrum, including machine learning, experimentation, automation, highly scalable distributed backend systems, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY CONTENT SUITABILITY? Join the Content Suitability team and play a pivotal role in shaping the future of content on Roblox. Our team is at the forefront of building tools and systems that enable creators to launc