Customer Advocate in United States

About the Team The Applied team at OpenAI safely brings cutting-edge technology to the world. We have released widely used products such as ChatGPT, Sora, and the OpenAI API, powering models including GPT-5 and a growing set of multimodal capabilities across text, image, audio, and video. Our team also manages large-scale inference and platform infrastructure that supports these experiences at global scale. With much more on the horizon, our impact continues to grow. Our customers build fast-growing businesses using our APIs, unlocking product capabilities that were previously unimaginable. ChatGPT and Sora exemplify the breadth of what’s now possible across text, image, audio, and video experiences. As these capabilities expand, we prioritize the responsible use of our technology, emphasizing safe and thoughtful deployment over unchecked growth. Within Applied Engineering, the Ads Monetization team in Financial Engineering builds the core systems dealing with all the money flows for ChatGPT Ads. These systems are a combination of low-latency, high scale, high reliability, while being built in a financially correct, accurate, auditable and explainable way. This role sits at the intersection of ads delivery, data engineering, and financial systems. In this role, you will: Architect and build the core monetization systems for ChatGPT Ads. Build and operate the core services and pipelines that power ads monetization end-to-end, from event capture and validation through aggregation, pricing, metering, and ultimately producing billable outputs. Define and implement the source of truth for ads monetization data, including schemas, data models, and invariants that ensure outputs are consistent, explainable, and auditable. Own correctness and reconciliation: align production outputs with downstream invoicing/finance requirements, build controls/monitors, and close gaps through investigations and backfills. Develop across the stack to create comprehensive billing integration

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role OpenAI is building a dedicated Digital Natives vertical focused on high-growth technology and internet companies shaping the future of software. As a Sales Manager, you will recruit, develop, and lead a team of senior Account Directors responsible for landing and expanding OpenAI’s largest and most strategic Digital Native customers. You will define how we win in this segment — establishing the operating cadence, deal strategy, and vertical GTM playbook for engaging sophisticated, technically fluent buyers building AI into their core products. You will operate as a hands-on front-line leader: deeply involved in complex opportunities, elevating sales discipline, and shaping how OpenAI scales enterprise revenue in the most dynamic segment of the market. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Key Responsibilities Recruit and develop a high-performing team of Account Directors. Establish a coaching culture centered on rigorous deal reviews, structured 1:1s, and clear performance standards. Raise the talent bar continuously through thoughtful hiring, development, and accountability. Architect and refine the GTM strategy for high-growth tech and internet companies. Shape territory design, account prioritization, and coverage mo

About the Team: The OpenAI API team builds the foundation that enables every developer to harness OpenAI’s models safely, reliably, and at scale. Our mission is to make it effortless for any developer to build transformative products with OpenAI’s models. We’re responsible for the infrastructure and product layers that allow millions of developers to integrate our models, fine-tune behavior, manage data, and deliver experiences to their users. We collaborate deeply across product, research, and engineering teams to drive innovation at the model layer and then directly translate that into value for customers. About the Role: As the Agents Product Manager for the API team, you'll be at the forefront of defining and guiding the future of how developers build agentic applications on top of our AI models. You’ll set clear priorities and drive impactful improvements to model capabilities, balancing user needs, safety considerations, and technical innovation. This role is perfect for a proactive, technically adept PM who thrives on solving challenging, ambiguous problems through structured product thinking and close collaboration with customers, engineers, and researchers. This position is based in San Francisco, CA, with relocation assistance available. In this role, you will: Deeply understand problems faced by agent builders and identify opportunities where our products and models can make building agents faster, more intuitive, more reliable, and more powerful. Define strategic priorities and roadmap for improving agentic infrastructure for API users, focusing on user outcomes and emerging capabilities. Partner with research and engineering teams at a technical level to translate those priorities into developer products and features (SDKs, APIs, and more). Deliver quickly while maintaining a high bar for product quality and user experience. You might thrive in this role if you: Have 5+ years of product management or related industry experience. Proven track record of b

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role Our GTM team is uniquely positioned to help customers realize the transformative potential of advanced AI models for their businesses and end users. As part of the GTM Strategy & Operations team, you’ll play a critical role in guiding the GTM strategy and driving the operational efficiency to accomplish this mission. This role serves as a trusted advisor to GTM leadership—providing data-driven insights, managing core operating cadences, and leading high-impact projects that influence how we engage with customers and scale our business. You’ll collaborate cross-functionally with Finance, Enablement, Data and Growth Strategy teams to align efforts, drive efficiencies, and accelerate growth. This role is a central role, meaning it is not tied to a specific business partner, but rather designing the global processes for the business. In this role, you'll: Design, build, and manage our operating rhythms (Forecasting, Pipeline Council, Big Deal Reviews, and MBRs/QBRs). Conduct strategic analyses to determine trends and identify opportunities for process and strategy optimization Collaborate with GTM leadership and cross-functional stakeholders to develop go-to market strategy and resource plans Lead strategic projects to improve efficiency and effectiveness across the revenue organization. Partner closely with technical teams to impl

About the Team: The OpenAI API team builds the foundation that enables every developer to harness OpenAI’s models safely, reliably, and at scale. We design and operate the systems that power model serving, API access, billing, developer tooling, and enterprise integrations—forming the connective tissue between OpenAI’s research breakthroughs and real-world products. Our mission is to make it effortless for anyone to build with OpenAI technology. We’re responsible for the infrastructure and product layers that allow millions of developers to integrate GPT models, fine-tune behavior, manage data, and deliver transformative experiences to their users. We collaborate across product, research, and engineering teams to ensure that innovation in model capabilities translates directly into value for customers. The API team spans multiple disciplines, including product management, infrastructure engineering, developer experience, and data systems. We care deeply about reliability, scalability, and simplicity—creating tools that let developers focus on their ideas while we handle the complexity of running world-class AI systems. About the Role: We are seeking an experienced Product Manager to define and scale the construction of our data processing, data privacy, billing, and access controls products. You will set strategy and execute on projects like expanding our regional data processing footprint, enabling new inference caching controls in the API or building APIs that make it easier for organizations to manage their spend limits. You will also define the strategy and ship foundational capabilities that ensure customers use OpenAI products securely, privately, and with enterprise-grade controls. This role partners deeply with engineering, security, legal, compliance, finance and leadership to deliver high-trust, enterprise-grade systems. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to n

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About Snowflake Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. We are seeking an experienced Sales Development Manager to help us scale a high performing Sales Development Team contrived of the best talent, exceed pipeline goals and prepare SDRs to become to best Corporate Account Executives in the region. You’re a great fit if you… Have 2-5 years of leadership experience with a track record of excellence leading high performing, pipeline generation, and closing organizations in a fast-growing high technology company Excellent communication skills in English Are excited by attracting, recruiting, developing and retaining world-class talent early in their Sales and Management careers Feel a deep sense of ownership, accountability, pride, and passion for your work Are strategic enough to build a team, but tactical enough to execute on a day-to-day basis Have a reputation with cross-functional teams as being collaborative,

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are shaping how data becomes the center piece of the agentic enterprise. Time to value is what’s most critical to our customers. For them, moving from other platforms to Snowflake is key to unlocking new business opportunities and out-innovating their competition. With AIM Virtualization we’re redefining interoperability for the modern data stack. Our platform makes existing applications instantly work on Snowflake by bringing the core tenets of virtualization to the database. With our runtime, customers move to Snowflake without changing SQL or APIs. As a result, AIM Virtualization makes time-consuming migrations obsolete. Our platform is uniquely situated at the intersection of database internals and their practical application. Our team gets to tackle some of the most intricate database implementation challenges. All while pioneering an industry-first framework which customers consistently describe as “too good to be true”. If you’re looking to work on interesting problems that truly matter to our customers while advancing how we can use AI across the organization, this is the team for you. We are looking for AI-first engineers who are not afraid to take on hard and unusual challenges. We are one of Snowflake’s leading teams in AI-driven software synthes

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Staff Software Engineer, Product Security for our Security Foundations team. Product security sits at the center of the trust customers place in the Snowflake platform, and this role owns the hard technical problems that keep that trust intact. You will drive security architecture and secure-by-design practices across engineering teams, shaping how new products are built rather than reviewing them after the fact. AS A STAFF SOFTWARE ENGINEER, PRODUCT SECURITY AT SNOWFLAKE, YOU WILL: Set the technical direction for product security across multiple engineering teams, influencing architecture decisions before code is written Design and build security-critical services, frameworks, and controls that other engineering teams adopt as defaults Lead threat modeling and security design reviews for the platform's most complex and high-risk systems Partner with product and engineering leaders to embed secure-by-design principles into the development lifecycle Investigate and drive resolution of the highest-severity security issues, then eliminate the underlying class of problem, not just the instance Mentor senior and mid-level engineers, raising the security engineering bar across the organization Own initiatives end to end, from problem framing and scoping through de

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About Snowflake Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. We are seeking an experienced Sales Development Manager to help us scale a high performing Sales Development Team contrived of the best talent, exceed pipeline goals and prepare SDRs to become to best Corporate Account Executives in the region. You’re a great fit if you… Have 2-5 years of leadership experience with a track record of excellence leading high performing, pipeline generation, and closing organizations in a fast-growing high technology company Excellent communication skills in English Are excited by attracting, recruiting, developing and retaining world-class talent early in their Sales and Management careers Feel a deep sense of ownership, accountability, pride, and passion for your work Are strategic enough to build a team, but tactical enough to execute on a day-to-day basis Have a reputation with cross-functional teams as being collaborative,

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning and building connections. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is expanding! We are looking for a Manager to lead our Escalation Management Team. As a Manager of Escalation Management, you will help our customers achieve their business goals by providing outstanding service and support to our most critical customers in their most important time of need. You possess an excellent track record of leading high-performance teams in multiple aspects, extensive experience in the areas of Technical Support and Support Escalations, and the proper skills to create operational, tactical and strategic goals for the Escalations organization. You have broad experience creating detailed proactive and reactive business models, analyses and processes all of which have fuele

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Software Engineer across our Identity, Data Security and Trust organization. These teams builds the security backbone of Snowflake — enabling customers to confidently bring their most sensitive data and workloads to the Data Cloud, empowering every Snowflake engineer to deliver the most secure platform at scale, and giving customers the tools to monitor, achieve, and maintain a strong security, governance, privacy, and compliance posture. As the agentic era accelerates, these teams are at the forefront of building AI-native security capabilities that protect the world's data. AS A SENIOR SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Design and implement critical AI security capabilities — including controlled, audited agent workflows, MCP server and client security, agent identity frameworks, and admin guardrails — that form the foundation for secure agentic enterprise adoption Build and evolve foundational identity and access management systems, including authentication protocols, SSO integrations, multi-factor authentication, OAuth/OIDC, SAML, SCIM, and fine-grained RBAC that scales to millions of objects and users Design and develop core security infrastructure spanning secret management, key management, service identity, and end-to-end encryption acro

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Monetization team: Snowflake Marketplace serves as the vibrant hub which enables customers to do more with data. We are building a platform that empowers organizations to seamlessly discover, access, and build with datasets, applications, and AI agents. The monetization team owns the commerce layer of the Snowflake Marketplace — building the end-to-end transactional infrastructure and buyer/seller experiences that power how data and AI products are priced, purchased, and settled across Snowflake's global ecosystem. AS A SENIOR FULLSTACK ENGINEER YOU WILL: Build and own end-to-end full-stack features — from polished React-based checkout and billing UIs to the backend services that process, validate, and settle marketplace transactions at scale Design and implement robust backend APIs and services in Java or Python that handle the lifecycle of commercial transactions: entitlements, metering, invoicing, and payment orchestration Develop reusable, accessible React component libraries and frontend systems that give buyers and sellers clear visibility into usage, spend, and revenue — working closely with design to deliver intuitive experiences Contribute to the reliability, correctness, and observability of high-stakes transactional pipelines — including fraud preventio

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our team builds and operates Snowflake's Streaming Platform — the core infrastructure responsible for bringing data into Snowflake continuously and at scale. This includes Snowpipe Streaming and Datastream, services used by large set of enterprise customers to move mission-critical data in real time. Data is the fuel powering the new enterprise AI world, and we are the team responsible for getting it there reliably, continuously, and fast. Responsibilities Design, build, and maintain core components of Snowflake's streaming ingestion platform Improve service reliability, scalability, and latency under high-throughput production workloads Debug and resolve incidents in a distributed, multi-tenant cloud service Contribute to the design and evolution of streaming APIs, SDKs, and server-side protocols Write comprehensive tests including unit, integration, and chaos/fault-injection scenarios Collaborate with partner teams (storage, query, compute) on cross-cutting platform concerns Participate in code reviews, on-call rotations, and architecture discussions Required Qualifications 3–5 years of software engineering experience on large-scale distributed systems or cloud services Strong proficiency in Java or C++ Deep understanding of distributed systems concepts: consistency, faul

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Software Engineer — Cortex Training The Snowflake ML Platform team's mission is to let customers run their most demanding ML/AI workloads inside Snowflake. Cortex Training is our LLM post-training platform: it turns scarce, expensive GPU capacity into a simple, composable service, so customers can adapt open-weight foundation models to their own business problems while we handle the hard distributed-systems parts, including scheduling, orchestration, multi-node training and inference, fault tolerance, and throughput. The platform already runs post-training at scale. Under the hood, it decouples GPU computation from the training loop and exposes it as primitive APIs that compose into everything from SFT to full RL workflows. You'll work alongside a team that ships fast & sweats reliability and the researchers behind DeepSpeed. We're looking for an engineer who thrives in the ML infrastructure layer and brings a solid understanding of LLMs and post-training to help us scale and grow it. YOU WILL: Design and build across the full stack — from the public training APIs and SDK through the control plane to the GPU data plane. Scale the distributed systems that make GPU compute serverless — multi-tenant scheduling, placement, and capacity-aware routing across regional G

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the AI Products team The AI Products team is part of the broader Marketplace & Collaboration organization and is focused on bringing AI products on top of Snowflake’s data and application platform to help customers discover, share, monetize, and act on data assets & applications more easily. This team is building the connective tissue of the agentic enterprise: the infrastructure and product surfaces that allow Snowflake customers to seamlessly share datasets, semantic views, and applications, and make them discoverable and executable through Cortex Code, CoWork, and other agentic harnesses. Our strategy is centered on evolving Snowflake Marketplace for the AI era, including packaging data and intelligence into ready-to-use agentic experiences, and enabling governed access patterns that let AI systems safely operate on enterprise data and applications. As a Staff Software Engineer on AI Products, you will Lead the design and delivery of large, complex initiatives spanning multiple teams, turning ambiguous product and platform opportunities into durable technical solutions. Shape the architecture for how datasets, applications, semantic assets, and agentic capabilities are shared, discovered, governed, and invoked across Snowflake surfaces and third-party agent