Customer Advocate in United States

Job Requisition ID # 26WD101069 Position Overview The Customer Adoption Specialist for Industrialized Construction ensures a high-quality product experience is delivered to customers as they learn, adopt, and use Autodesk’s Informed Design workflows through virtual, in-person, and on-demand content and interactions with the Adoption Team. As a Customer Adoption Specialist, you will help ensure the success of our customers’ ability to adopt new industrialized construction technology at all levels of formal Autodesk engagement. You will communicate product value appropriate for each prospect of Autodesk’s solution and lead the early stages of customer adoption activities, including lead qualification, discovery and demo sessions, and industry event support. You will also oversee the content development practice for customers and partners, design integrated, omni-channel, audience-centric content plans, complete tasks to improve content, and collaborate across teams to improve content experiences that drive customer adoption and success. Responsibilities Connect and engage with Industrialized Construction customers to drive adoption of new technology and Informed Design workflows, both virtually and in person Assist the Customer Adoption Specialists in rolling out new Informed Design technology to customers, our partner network, and teams internally across Autodesk Communicate industrialized construction solutions to customers at different leadership levels, including delivering product demos and overviews to executives, design leaders, and end users Help qualify new leads and opportunities for the Cust

Customer Quality & RMA Engineer Job Description POSITION OVERVIEW COMPANY OVERVIEW Infinitum Electric is a technology company pioneering the next generation of axial flux electric motors — lighter, more efficient, and more sustainable than conventional motor designs. Our motors are deployed in mission-critical applications for leading customers including hyperscale data center operators and industrial OEMs. As we scale rapidly in revenue, our Quality function is the backbone of customer trust and product integrity. POSITION SUMMARY The Customer Quality & RMA Engineer serves as the primary technical interface between Infinitum and its customers on all quality-related matters — including field complaints, warranty returns, RMA processing, corrective action management, and customer-facing quality reporting. This role owns the complete RMA lifecycle from customer notification through root cause resolution and verified closure, and is responsible for ensuring that every customer quality event is investigated with rigor, communicated with transparency, and resolved permanently. KEY RESPONSIBILITIES RMA Management & Field Complaint Resolution Own the end-to-end RMA process — from initial customer notification through receipt, inspection, root cause analysis, corrective action, and verified closure Triage and prioritize incoming field complaints and warranty returns based on customer impact, failure mode severity, and strategic account importance Conduct or coordinate physical inspection and failure analysis of returned motors and assemblies Maintain accurate, real-time RMA tracking data including cycle time, failure mode distribution, and cohort maturity trends Communicate RMA status, findings, and corrective actions to customers in a professional, timely, and technically credible manner Drive RMA rate reduction through systemic root cause analysis and closed-loop corrective action — targeting the structural elimination of recurring failure modes Custome

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 20 million learners and 6,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp. Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation. You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application. Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets. You aim to understand the strategic imperatives at DataCamp’s clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to w

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. We're building something new inside our AI Studio, and we're looking for a Customer Success Engineer to help shape it with us. This role sits at the center of a new and constantly evolving business area. The problems are still taking shape, and the systems are actively being built. What excites us is the opportunity to push the boundaries of what stories and characters can be and to use technology to bring iconic IP to life in ways never before imagined. We work where storytelling, imagination, and technology converge. Our focus is on defining and building the core systems that transform characters and worlds from something audiences watch into something they can interact with and engage over time. This role is the bridge between our platform and the partners building on it. Working within the engineering team, this Customer Success Engineer will help customers take character experiences from first prototype through production, then turn what they learn in the field into a platform that needs less hand-holding each time. Success here means partners shipping faster, and the internal team never being surprised by what customers are experiencing. What You'll Do Knowing is half the battle. Implementing is the other. One week you're pairing with a partner team to get their first character experience working; the next you're turning that engagement's rough edges into a better SDK, a clearer code example, or documentation that answers the questio

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem. What you’ll do: Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization &nbs

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Our Customer Success team powers long-term customer value and growth across the West region. We’re hiring Customer Success Managers based in San Francisco or Redwood City to own a book of SMB accounts, drive adoption, and partner with customers to deliver measurable outcomes. You’ll bring operational rigor, a growth mindset, and strong relationship skills to help our customers realize the full value of Box. In this role, you will manage a curated portfolio with flexibility to travel for high-impact onsite moments. You’ll collaborate across teams, lead value-focused demos, and turn insights into action that increases retention and expansion. WHAT YOU’LL DO We are an AI-first company. This means you approach your work with a growth mindset a

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in Seattle, WA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Have

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in San Francisco, CA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Customer Success Executive - Enterprise role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers. The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team. In this role, you will: Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on inv

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata is building a world-class customer education function — and we're looking for the person who will own it. As Learning & Development Specialist, you'll be the architect of how Drata customers learn: designing the programs, building the certifications, and creating the infrastructure that helps thousands of security and compliance practitioners get value from Drata faster a

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Architect, you’ll be an architectural strategic advisor to GitLab's largest and most complex customers, helping them connect our DevSecOps platform to their business goals and realize meaningful, long-term outcomes. You’ll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary GitLab liais

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Customer Support Representative (CSR) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role: Respond to customer inquiries via email, chat, or social media in a timely and professional manner Provide accurate information and support to customers to resolve their issues Identify and escalate complex issues to Tier 2 support when necessary Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction Continuously improve your own product knowledge and remain up to date with our product, services and processes Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you : High school diploma or equivalent; college or a degree in a related field is desirable but not essential At least 1 year experience within a tech

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp wins when our customers win. Ramp’s customer base is scaling rapidly, spanning more businesses, more users, and more use cases across increasingly complex finance operations. At the same time, our expanding product surface area — from cards and expense management to bill payments, procurement, vendor management, accounting automation, and emerging products — is creating more nuanced customer needs and more cross-functional support moments. AI is changing what is possible in parallel: giving CX new ways to route, resolve, and guide customers, while raising the bar for where human judgment, specialization, and consultative support matter most. We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24/7 customer operation, ensuring the right coverage, leadership, and customer experience across channels. This role is accountable for the performance of its channel portfolio, helping customers ge

Customer Service Support — Nashville, Tennessee, United States. Apply via Workday.

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for. About the Role The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts. You'll own the adoption and value plan for each account end to end: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and bring a growing point of view on how customers should think about AI in their product workflows. This role suits someone who can own a project end to end and is ready to start extending their influence beyond their own accounts to the wider team. Responsibilities Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most. Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates. Partner with your Account Executive on expansion and y