Customer Care France in United States

We're looking for a Principal Software Engineer to join our CSP Engagements team as the technical focal point for GPU firmware and GPU system software, working directly with engineering teams of key CSP / hyperscale customers to ensure they can reliably manage, update, and operate NVIDIA GPU firmware at fleet scale. You will drive work streams with engineering teams of key CSPs/hyperscale customers to build shared understanding of GPU firmware and system software integration, incorporate their feedback into NVIDIA's feature roadmap and delivery plan, and ensure customer-side automation and recovery procedures are ready before each firmware release. Your cross-CSP visibility enables you to identify patterns in GPU firmware operational challenges that drive systemic improvements no single customer engagement could surface alone. What you'll be doing: Drive GPU firmware & siftware work streams with CSP engineering teams — ensuring they understand GPU firmware architecture (VBIOS, InfoROM, microcontroller firmware), update sequencing, recovery procedures, and GPU power management Gather and synthesize CSP feedback on GPU firmware/software — covering manageability, observability, security requirements (e.g., multi-tenancy isolation, secure boot, attestation), and performance — and champion those priorities into NVIDIA's GPU firmware/software feature roadmap and delivery plan Drive GPU firmware update orchestration for large-scale deployments — multi-GPU update sequencing, rollback strategy, failure handling, and validation across hundreds of GPUs per rack Serve as the technical focal point between NVIDIA and CSP firmware/software engineering — ensuring GPU behaviors (error recovery flows, thermal protection, power state transitions) are well-documented and accessible for customer integration Identify cross-CSP GPU SW/FW issue patterns — common update failu

About the team The OpenAI for Government team is a mission-driven group bringing frontier AI to the U.S. Intelligence Community (IC) and broader national security enterprise. We partner with intelligence professionals to deploy secure, compliant AI capabilities—including ChatGPT Enterprise, ChatGPT Gov, and the OpenAI API—in mission-aligned environments that meet rigorous security, privacy, reliability, and responsible-AI requirements. As part of the OpenAI for Government team, you will work across IC elements and mission partners—including ODNI, CIA, NSA, DIA, NGA, NRO, and other federal intelligence organizations—to help analysts, collectors, operators, and technical teams apply frontier AI to their highest-priority missions. We accelerate adoption through hands-on support, mission-specific workflows, tailored enablement, and measurable operational outcomes while preserving human judgment, analytic integrity, and protection of sensitive information. About the Role The Strategic Delivery Lead (SDL) for the Intelligence Community will identify, shape, and deliver OpenAI’s highest-impact deployments for U.S. intelligence organizations. You will help IC customers translate mission priorities—including all-source analysis, intelligence production, collection management, open-source and geospatial exploitation, cyber threat analysis, knowledge discovery, and analyst productivity—into secure, technically feasible AI deployments built on the OpenAI API and enterprise products. The role is highly cross-functional and customer-facing: you will partner with Research, Engineering, Go-to-Market, Security, Legal, Privacy, and government mission, acquisition, and technical stakeholders to align on scope, remove delivery obstacles, and communicate progress from working teams to agency leadership. You will own end-to-end execution of technical delivery workstreams led by Forward Deployed Engineers, Researchers, Solutions Architects, and Enablement teams. You will establish mission

About the Team The Industry Marketing team helps OpenAI bring frontier AI to the industries where it can create meaningful, measurable impact. We work across Product, GTM, Communications, Partnerships, Policy, Security, and Research to translate model and product capabilities into industry narratives, field motions, customer proof, and launch programs that help enterprises adopt AI responsibly. About the Role As Product Marketing Manager, Cybersecurity, you will help define how OpenAI brings frontier AI to cyber defenders. This role sits at the center of Daybreak, OpenAI’s cybersecurity initiative to help defenders see risk earlier, act sooner, and build software that is resilient by design. You will shape the market narrative, build the field-facing operating system, and coordinate cross-functional execution across product launches, customer proof, partner moments, events, and account-based campaigns. You will help senior security leaders understand how OpenAI models, Trusted Access for Cyber, Codex Security, and related workflows can support real defensive work. We’re looking for a product marketer who combines strategic narrative, technical curiosity, enterprise go-to-market judgment, and program leadership. The right person can turn fast-moving capabilities into clear positioning, credible assets, and practical field execution. In this role, you will: Own positioning and messaging for OpenAI’s cybersecurity offering, including Daybreak, Trusted Access for Cyber, Codex Security, and related product surfaces. Build field-ready assets for account directors, solutions engineers, security leaders, and executive audiences, including first-call decks, one-pagers, use-case libraries, customer stories, and proof-point packages. Translate frontier model capabilities into simple, accurate, and defensible go-to-market language for senior enterprise buyers and security practitioners. Partner with Product, Research, Security, Policy, Communications, Partnerships, and GTM to c

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers independently drive complex technical work, shape the systems and technical decisions within their teams, and enable other engineers to deliver high-quality, scalable solutions. Vanta's product monitors the security posture of thousands of companies, pulling tens of millions of API calls of data per day, pushing information from hundreds of thousands of laptop agents, and running tests against that data continuously to identify potential security threats. Our infrastructure and tooling need to stay ahead of exponential growth in our customer base. As a Senior Software Engineer at Vanta, you'll drive complex projects across our technical stack, contribute to the technical direction of your team, and mentor other engineers. Your past experience will be leveraged to enable and accelerate Vanta's growth. Visit our Vanta Engineering Blog to learn more about what our team is working on! Tests are at the heart of how Vanta continuously monitors security and compliance for our customers. The Test Core team builds the runtime platform that powers these checks. We own how Tests are scheduled and executed, how their results are persisted and exposed, and the systems that keep this runtime reliable as Vanta grows. In this role, you'll work on some of the core systems behind Vanta's Tests platform. You'll tackle problems around the reliability, correctness, and performance of Test execution, evolve the systems and abstractions that allow the platform to scale, and make it easier for other engineering teams to build on the Tests runtime. Many of these problems span multiple systems and teams and require a deep u

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for managing a book of business and addressing internal and external concerns via email and Zendesk. Partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes. Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage the accounts receivable collections process for assigned book of business Analyze customer payment patterns and aging reports to identify trends and potential issues Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner Manage incoming billing inquiries and collectability concerns through Zendesk. Triage accordingly to Revenue, Sales, and Customer Success teams and to drive collections Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances Help customers understand their bills, which vary with usage and plan type Assist with external audit, compliance and special projects as necessary Provide guidance and mentorship to junior members of the accounts receivable team. Who You Are: Bachelor's degree in accounting or equivalent required 5+ years of full cycle Accounts Receivable / Billing Operations experience Proficiency in Microsoft Excel required Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills Attent

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise) Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) Experienced in selling into large Fortune 1000 companies with the ability to win new logos Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs Datadog valu

As a Forward Deployed Engineer on the Feature Flags team, you'll partner directly with customers to accelerate their feature flag implementations — from initial architecture consulting through prototype builds to full-scale migrations. This role is for someone who wants to write code with customers, not just advise them. You'll work hands-on inside customer codebases to unblock complex, high-stakes deployments, directly influencing deal velocity and customer success. Working closely with Sales, Solutions, and Engineering, you'll be the technical force that turns a signed contract into a live, adopted implementation. What You'll Do: Serve as the hands-on technical partner for strategic customers implementing Datadog Feature Flags, from pre-sales technical validation through post-sales delivery Consult on flag architecture and implementation approach for complex environments — multi-service, multi-platform, high-scale deployments Build prototype flag implementations directly in customer codebases to prove value and de-risk technical decisions early in the sales cycle Implement flags across diverse and advanced deployment modes (server-side, client-side, edge, mobile, streaming/real-time) tailored to each customer's stack Drive full flag migrations to completion — including legacy system cutover — efficiently and with minimal customer engineering burden Identify patterns across customer implementations and feed them back to Product and Engineering to improve the core product and reduce future implementation time Collaborate closely with Engineering on technical edge cases, product gaps, and implementation tooling Partner with Sales and Solutions to accelerate deal cycles by removing technical risk and uncertainty Who You Are: 5 years of professional software engineering experience, with hands-on coding ability across the stack you're deployed into Experience with feature flagging, experimentation, or config management systems (internal or vendor) Comfortable dropping i

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

About the team The Monetization Data Platform team builds the trusted data and platform foundations that power how the company develops, measures, and improves monetization products. We bring together product usage, pricing, billing, ads, payments, and financial data to help Product, Engineering, Finance, and GTM teams make better decisions and deliver reliable customer experiences. We work at the intersection of data engineering, product engineering, platform engineering, Finance, and GTM. Our goal is to turn complex monetization and financial data into accurate, explainable, and timely data products while building systems that scale with the growth and complexity of the business. About the role We are looking for a Data Engineer to improve and build the next generation of our monetization data platform. You will own high-impact systems end to end, from product instrumentation, source ingestion, and canonical modeling through quality controls, observability, and delivery to downstream consumers. This is a hands-on role for an engineer who enjoys solving ambiguous product and data problems, designing durable architectures, and partnering closely with Product Engineering, Finance, Accounting, and GTM. You will help define technical direction, raise the engineering bar, and turn monetization opportunities into trusted, scalable data products and platform capabilities. In this role, you will Design, build, and operate large streaming and batch data pipelines that process product, financial, and operational data from a variety of internal and external systems. Develop canonical data models and reusable data products for domains such as product usage, pricing, billing, ads, payments, revenue, and the general ledger. Establish strong guarantees for data accuracy, completeness, freshness, lineage, reconciliation, and auditability. Build frameworks and platform capabilities that improve developer productivity and make it easier for teams to launch, measure, and iterate on m

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Are you passionate about helping organizations unlock the power of AI through modern data architecture? Snowflake is looking for a customer-facing Solution Engineer who combines strong technical depth with executive presence and a passion for innovation. In this role, you’ll partner with Sales to guide customers from raw data to real AI impact — architecting scalable solutions, delivering compelling demos, and influencing complex buying decisions across executive and technical audiences. Location: Candidate MUST be located in or near Atlanta. What You’ll Do Lead customer conversations on AI strategy and data modernization. Design and demonstrate scalable data and AI solutions using SQL and Python. Support enterprise Proof of Concepts from concept to value realization. Translate complex technical concepts into measurable business outcomes. Navigate objections and competitive dynamics in high-stakes sales cycles. Leverage AI tools to personalize demos, accelerate preparation, and enhance delivery. What You Bring Strong SQL proficiency and experience with modern data warehousing. Experience using Python for analytics or ML workflows. Familiarity with AI/ML concepts, including Generative AI and LLMs. Exceptional communication skills across technical and executive audiences. Abi

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. Collabo

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Summary The Senior Flex Solution Engineer (SE) is a high-impact, customer-facing technical role supporting AI/Machine Learning (AI/ML) initiatives across our strategic US Major Accounts. This role is designed for a technical professional who possesses a strong foundation in AI/ML concepts, technologies, and solution architecture, positioning them above a generalist but not necessarily requiring deep specialization (Level 200-300 technical depth). The Flex SE will act as a critical, hands-on technical resource, accelerating customer adoption and success. This role translates business challenges into AI/ML- driven solutions through the rapid development of MVPs and prototypes, supporting our regional SE teams, and driving growth in this strategic area. The AE and SE maintain ownership and ultimate approval over the account strategy. The Flex SE role is designed to be supportive, not to supersede their authority. The RVP should provide prescriptive guidance on which accounts the Flex SE should prioritize, as the RVP possesses the most comprehensive regional overview. Key Responsibilities and Scope Technical Leadership & Solutioning Partner with regional Account Executives (AEs) and Solution Engineers (SEs) to identify, qualify, and develop AI/ML opportunities within USMajo

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a