Customer Experience And Vehicle Intake Coordinator in San Francisco

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Fan & Customer Impact (Obsessed with Fans) Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail Ownership & Execution (Determined & Relentless Mindset) Process sales transactions via the Fanatics Point of Sale System (POS) Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented Perform additional responsibilities as directed by the management team Innovation & Problem Solving (Entrepreneurial Spirit) Identify opportunities to improve processes, pro

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Fan & Customer Impact (Obsessed with Fans) Drive sales results by consistent execution of daily operations Support back of house operations; maintain stockroom organization Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines) Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time) Work with Retail Associates to ensure an exemplary fan experience Ownership & Execution (Determined & Relentless Mindset) Communicate expectations for assignments and projects to Retail Associates Provide training and assistance to Retail Assoc

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows. About the Role We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI. This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI. You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly rel

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in San Francisco, CA. We use a hybrid work model of 3 days

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in San Francisco, CA. We use a hybrid work model of 3 days

About the Team We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to define and lead the strategy, roadmap, operating model, and growth of OpenAI’s B2B marketplace. You will build the scalable foundation through which customers discover, evaluate, adopt, and manage trusted third-party solutions built on and with OpenAI’s models. About the Role You are a senior marketplace and ecosystem leader with strong judgment, high ownership, and a track record of building scaled B2B platforms. You are comfortable moving between product design, commercial strategy, ecosystem development, and operations, and you can create clarity where there is no playbook. You bring the credibility to align senior internal and external stakeholders while moving quickly and executing at a high bar. Key Responsibilities Define the vision, strategy, roadmap, and success metrics for OpenAI’s marketplace. Own marketplace business performance across partner supply, customer demand, adoption, transaction volume, partner success, solution quality, and customer trust. Partner closely with product and engineering to shape discovery, listing, evaluation, procurement, billing, deployment, identity, governance, security, and measurement capabilities. Build a high-quality ecosystem of ISVs, developers, service providers, and other third-party solution partners. Design marketplace commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations. Create scalable go-to-market motions across sales, co-sell, private offers, marketing, and customer success. Establish standards for solution quality, safety, compliance, performance, and lifecycle management. Build and lead the marketplace team and operating cadence, aligning cross-functional owners against clear priorities and outcomes. Qualifications 15+ years of experience in marketplaces, platforms, ecosystems, product, partnerships,

About the Team The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp. About the Role OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles. Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30–90, when new hires need to translate product and deployment knowledge into practical, job-specific capability. You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement. Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions. In this role, you will: Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles Define learning outcomes and readiness standards in partnership with technical GTM leaders Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness Partner with Product, technical subject-matter experts, and G

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the role You’ll be responsible for analyzing business processes, identifying areas for improvement, designing and implementing solutions to unlock our sales team. Your knowledge of sales processes will be instrumental in implementing critical systems to unlock our business goals. In this role, you’ll partner closely with RevOps, Sales Ops, Deal Desk, Finance, and Legal to turn real deal friction into durable systems: clearer processes, smarter automation, and a quoting experience that helps the team move faster with confidence. This role is based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What you’ll achieve Analyze business processes and sales systems to identify improvement opportunities Independently drive tasks and projects end to end (requirements, analysis, design, implementation, thorough testing, launch, and ongoing support). Manage Salesforce configuration through a governed change management process - building and mai

About the Team The Early Access Program (EAP) team leads high-impact alpha programs at the intersection of customers, Product, Research, Engineering, GTM, Security, Legal, and launch teams. We partner with customers to test emerging capabilities with real-world use cases, surface actionable insights, and support launch decisions. Our team is made up of builders who learn quickly, collaborate deeply, create clarity in ambiguity, communicate openly, and iterate constantly. About the Role We’re hiring an Early Access Deployment Engineer to lead technical engagements with customers who are leveraging our frontier capabilities to solve real-world use cases. You will work at the earliest—and often messiest—stage of development, when capabilities are still unclear, tooling and processes are evolving, and the path from promising technology to a valuable real-world application has yet to be defined. You will be a hands-on builder, problem solver, and technical partner to customers and our research/product team. You’ll push beyond initial assumptions, identify high-value use cases, prototype solutions, design useful evaluations, and troubleshoot what is and is not working. Managing multiple customer engagements at once, you will help customers navigate ambiguity and difficult technical decisions while translating their experience into clear, actionable feedback for Research and Product. You will also own the end-to-end execution of early access programs—from onboarding customers, supporting live experimentation, synthesizing findings, and informing launch decisions. You’ll collaborate deeply with Research, Product, Engineering, Applied Evals, GTM, Legal, Security, Marketing, and other launch partners to create clarity, manage risk, and keep programs moving through changing conditions. Success in this role means turning frontier capabilities into real-world customer value and high-quality research signals. You will develop reusable technical approaches from early deployments,

About the Team We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to build and lead our business with independent software vendors, from native AI companies building in our programs to technology companies taking new products to market with OpenAI’s models and products. You will help partners build, launch, and grow differentiated products while working closely with our sales and product organizations. About the Role You are a senior partnerships leader with strong judgment, high ownership, and a track record of building consequential ISV relationships. You can establish durable executive partnerships, lead complex product and commercial negotiations, and move fluently from market strategy to integration, launch, adoption, and growth. You are highly commercial, technically fluent, and comfortable operating where there is no playbook. In this role, you will: Define OpenAI’s ISV partnership strategy, priorities, segmentation, and business goals. Recruit and manage a portfolio of high-impact software partners across horizontal and vertical applications. Structure and negotiate partnerships spanning product integration, model adoption, commercial terms, distribution, and joint go-to-market. Develop joint business plans and executive governance with strategic partners. Help partners move from initial build to launch, customer adoption, expansion, and scaled consumption. Create repeatable co-build, co-sell, co-market, and marketplace motions. Serve as the voice of ISVs internally, shaping product requirements, developer experience, economics, and partner programs. Track partner pipeline, launches, adoption, consumption, customer impact, and ecosystem growth. Establish the team structure and operating model needed to scale the ISV business. You might thrive in this role if you have: 12+ years of experience in technology partnerships, business development, platform ecosystems, or enterprise softw

About the Team We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to build and grow partnerships across the cybersecurity ecosystem. Reporting to the Cybersecurity Partnerships Lead, you will own a portfolio of cybersecurity technology partners and help them validate, launch, and scale solutions powered by OpenAI models and platforms. About the Role You are an experienced partnerships operator who combines business development, partner management, technical curiosity, and strong execution. You can manage external relationships while driving detailed cross-functional work across product, engineering, technical success, sales, marketing, legal, security, and operations. You move with urgency, follow through consistently, and are comfortable managing a portfolio in a fast-changing market. In this role, you will: Source, close and manage a portfolio of cybersecurity technology partners. Identify high-value use cases across security operations, identity, cloud security, application security, threat intelligence, governance, risk, and compliance. Develop partner plans covering integration, launch, enablement, co-marketing, co-sell, and growth. Support partnership structuring and coordinate product, technical, commercial, legal, and security workstreams. Help partners move from concept and technical validation to production launch and scaled customer adoption. Run regular partner reviews, track commitments, resolve blockers, and identify expansion opportunities. Coordinate closely with product, engineering, technical success, sales, marketing, legal, security, and operations. Measure partner pipeline, launches, model adoption, consumption, customer outcomes, and partner health. You might thrive in this role if you have: 8+ years of experience in partnerships, business development, alliances, partner success, or ecosystem roles. Experience in cybersecurity, enterprise software, cloud platforms, o

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role OpenAI’s top-of-funnel is evolving into a signal-driven, data-orchestrated engine powered by AI-native workflows, enriched customer intelligence, and increasingly interconnected systems. We are looking for a Technical Systems Program Manager to help drive the strategy, alignment, prioritization, and execution of these systems across Salesforce and adjacent platforms. This role will partner closely with Engineering, Revenue Operations, Data, and Enterprise Platform teams to operationalize scalable CRM workflows. The ideal candidate combines strong technical fluency, operational systems thinking, and stakeholder leadership with the ability to drive execution across highly cross-functional environments. This role is based in San Francisco, CA, and the team works a hybrid schedule (Monday - Wednesday in office). We will offer relocation assistance if needed. In this role, you will: Own and drive CRM systems initiatives across support Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution Help operationalize AI-native workflows by defining and building s

About the Team The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive impact. We're passionate about crafting products that serve those around us, blending rapid prototyping with a focus on long-term quality and reliability. By creating reusable solutions, we create patterns that can be applied across diverse domains within OpenAI. TLDR: this team leverages OpenAI technology to improve OpenAI, and you’ll have the opportunity to leverage the full extent of our tech (both public and pre-released) to accomplish this mission. About the Role We’re looking for a Backend Software Engineer with experience working in ML/LLM-heavy domains to help to design and build an evals infrastructure that measures the quality of OpenAI’s support automation. This is a deeply technical and highly cross-functional role where you’ll build robust systems and backend services that serve as the foundation for how knowledge is created, accessed, and applied across OpenAI. The role will especially focus on working closely with Data Science and Research partners to design and build evals at scale. In this role, you will: Design eval pipelines that are reliable, reproducible, and extendable Build the infrastructure for continuous eval monitoring frameworks (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows. Collaborate closely with data, research, and engineering teams to integrate OpenAI models into high-leverage workflows

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role As a Product Engagement Specialist on the User Operations team you will be a hands-on systems builder responsible for making product launches and frontline feedback more scaleable, measurable and actionable across both internal User Operations and external third-party teams. You’ll be responsible for not only managing the project timelines, but also designing and shipping the workflows, tooling and data systems that connect the voice of the user into actionable improvements for Product and Engineering teams. We’re looking for people who thrive at the intersection of project management, team enablement, and customer advocacy, and enjoy working cross-functionally in a fast-paced, evolving environment. We are also looking for individuals that will not just do the day to day work - but will also be deeply involved in architecting the systems of feedback sharing and collection with our stakeholder groups across Support, Product, and Engineering. Think data systems, not better slide decks. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing. Coordinate product launches across internal User Operations teams and external third party teams to ensure seamless execution and support read