Customer Experience Specialist in United States

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are looking for an Account Executive to join our dynamic team. This role is a great fit for those with sales experience looking to grow within a high-growth startup environment. As an Account Executive, you will prospect and close new business alongside our founders and Marketing team. You’ll consult with our existing customer base and prospective customers to build meaningful relationships and shape our product and go-to-market roadmaps. RESPONSIBILITIES Help build the foundation and processes for customer-facing teams at Baseten Lead, negotiate, and execute new sales opportunities for Baseten In partnership with the marketing and BDR team, develop a strong sales pipeline to support quarterly and annual sales targets Establish and maintain relationships with key stakeholders within sales accounts Work cross-functionally to improve the customer experience and ensure sales effectiveness REQUIREMENTS 1-3 years of sales experience in a SaaS business Experience in selling to technical audiences Experience with developer/machine-learning tooling preferred, but not required Proven ability to close complex sales cycles Proficiency with sales and marketing automation tools Interest in working at an early-stage, fast-paced startup BENEFITS Competitive compensation, including meaningful equity. 100% coverage of medical, dental, and vision insurance for employee and dependents Flexible PTO policy including company wid

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. PRODUCT AT BASETEN Product at Baseten is a nascent function. Our company today has a strong engineering culture, is heavily customer-obsessed, and moves fast. We're building the product function now, and you'd be one of the people who defines it. You'll work directly with our founders and with some of the best systems and infrastructure engineers in the world, and you'll set the standard for what product looks like here. You earn trust by being technical, finding the truth in front of customers, building great cross-functional relationships, and shipping great product experiences. THE ROLE The largest, most demanding Enterprises are starting to run on Baseten and they come with a range of security, compliance, and procurement requirements. Today that readiness is assembled deal-by-deal. You'll own the enterprise-readiness surface end to end and turn it into product: the deployment options customers can choose and buy, compliance posture they can trust, access and security controls their IT teams require, and the billing and spend controls their finance teams expect. What does a complete Baseten Enterprise Product offering look like? RESPONSIBILITIES Drive the Enterprise Readiness customer experience end to end: Partner with GTM and Enterprise Engineering to make "enterprise-ready" a platform-wide capability, not a deal-by-deal scramble. Outcome: readiness becomes a supported, priced product instead of bespoke work asse

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We're looking for a Senior Manager, Deal Desk to own and evolve one of Ramp's most strategic go-to-market functions. You'll sit at the center of our commercial engine—partnering closely with Sales, Finance, Legal, Product, Revenue Operations, and Billing to help structure, approve, and execute Ramp's most important deals. This is a highly cross-functional leadership role where you'll balance commercial creativity with operational rigor. You'll help Sales win competitive opportunities while protecting pricing discipline, improving scalability, and ensuring an exceptional customer experience. You'll own the operating model that governs how Ramp structures, approves, and executes commercial deals as we continue to scale. This is a unique opportunity for an experienced Deal Desk leader who wants to own a function and shape the operating model behind one of the fastest-growing fintech companies. What You'll Do Lead and develop a small Deal Desk team while remaining a hands-on operator, supporting Ramp's most strategic and complex commercia

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. As a member of Ramp's Risk Strategy & Operations team, you will leverage data to develop and optimize credit strategies. Credit is one of Ramp's most consequential products. Every policy change affects how customers can grow their usage, and how responsibly Ramp scales up while managing risk. Credit Risk Strategy owns these tradeoffs end to end. In this role, you will own or help build strategy across credit risk areas like credit limits, payment speed, and collections. You'll take ambiguous problems, get to the data, prototype the solution, and push the change with Product, Engineering, Data Science, Risk Operations, Finance, Customer Experience, and Compliance. AI fluency is required. We use AI as a core pillar of our risk management stack, and you will be prototyping and managing related Agents and tools. You should already be using tools like Claude Code, Codex, or similar AI tools to write code, explore data, prototype apps, automate workflows, and check your own work. You do not need to be a software engineer, but you do need to use AI to

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Role Overview: As the Sr. CE Program Manager, you will serve as a strategic partner to the Sr. Director, Customer Adoption Programs & Strategy in leading customer excellence programs. This role combines day-to-day program management with strategic planning, cross-functional collaboration, and performance analytics. You will drive strategic customer experience initiatives, evaluate new tools and processes, own performance reporting, and build frameworks that inform how we optimize for adoption, retention, and customer value. This role requires both tactical execution excellence and the ability to think strategically about how business changes impact our customer experience programs, while partnering closely with BI, Customer Success, Scale, Product Marketing, and other teams to deliver unified customer experiences. You Will: Strategic Leadership & Representation Represent the customer experience in field meetings and cross-functional forums, ensuring customer experience strategies align with broader Customer Success objectives Serve as a strategic thought partner to the Customer Experience and Customer Success teams on opportunities and decision-making that further enhance the customer journey Support the evaluation of tools, processes, and workflows Partner with business partner leadership on strategic initiatives that bridge digital and scale motions Present on behalf of leadership in internal and external forums Program Strategy & Execution Design, build, and iterate multi-channel customer engagement

Most PMs sit behind a roadmap. You'll be in the room where the AI actually gets deployed, then back at HQ making sure what you learned changes the product. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Forward Deployed Product Manager Enterprise AI deployments don't fail because the technology is wrong. They fail because no one bridges th

About the team The Applied team safely brings OpenAI's technology to the world. We released ChatGPT; Plugins; DALL·E; and the APIs for GPT-5, embeddings, and fine-tuning. We also operate inference infrastructure at scale. There's a lot more on the immediate horizon. Our customers build fast-growing businesses around our APIs, which power product features that were never before possible. ChatGPT is a prime example of what is currently possible. We simultaneously ensure that our powerful tools are used responsibly. Safe deployment is more important to us than unfettered growth. The Fraud Engineering team works within our Applied Engineering organization identifying and responding to fraudsters on our platform. We are looking for a software engineer with anti fraud & abuse experience to help architect and build our next-generation anti-fraud systems. About the role The Scaled Abuse team protects OpenAI’s products and customers by detecting, preventing, and responding to fraudulent and abusive behavior at scale. We build and operate the backend and data systems that power real-time detection, investigation workflows, and enforcement — balancing strong protections with a great user experience as the platform grows. Our work sits at the intersection of engineering and abuse expertise: we partner closely with Trust & Safety, Security, and Product to understand emerging attack patterns, translate messy signals into clear system behavior, and continuously harden our defenses. The problems are dynamic and ambiguous by default, so we value engineers who can quickly dive into an unfamiliar codebase, develop strong intuition about how it works end-to-end, and propose pragmatic improvements that make the entire stack more resilient. In this role, you will: Design and build systems for fraud detection and remediation while balancing fraud loss, cost of implementation, and customer experience Work closely with finance, security, product, research, and trust & safety ope

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role The Go To Market (GTM) team at OpenAI is dedicated to helping customers realize the transformative potential of AI technology. We are seeking a Revenue Operations Manager to support and optimize the operations within our Technical Success team, working closely with cross-functional teams to drive operational excellence and maximize customer impact. As a Revenue Operations Manager, you will focus on designing processes that enhance the customer experience, optimizing internal workflows, and delivering data-driven insights that support strategic decision-making across teams. In this role, you'll: Design and implement processes to support the OpenAI Technical Success team, ensuring seamless management of customer interactions throughout the lifecycle, from onboarding to ongoing technical support and services delivery. Work closely with technical teams to ensure that operational processes are scalable and efficiently integrated into customer success workflows. Define and track key performance indicators (KPIs) specific to technical success, developing and maintaining dashboards to provide actionable insights to stakeholders and leadership. Manage capacity and coverage strategy for the Technical Success team, working with leadership to ensure alignment with business objectives and offering data-driven recommendations for improvements. P

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Imagine yourself in the 1970s or 80s thinking through how computing should look and feel for people who had never seen one before. That's what we're trying to do at Notion — make software that feels timeless, with the craftsmanship of German cameras, playfulness of Japanese toys, and mass appeal of Coca-Cola. We have no end of fascinating challenges that can only be solved by someone with innate product & UX sense, technical aptitude, great taste, and impeccable craft. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Design product concepts that balance vision, craft, speed, and business potential. Craft every detail of new product features, from idea to UX to pixel-perfect execution. Run projects end to end with engineers to drive your vision to the ship line. Partner closely with our Customer Experience, Sales, and Customer Success teams to understand

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: As a Software Engineer on Collections Infra, you’ll help scale the infrastructure behind Notion’s database block. Databases power views, boards, charts, forms, and the workflows customers use to run their companies; as Notion grows into larger enterprise deployments and AI-native work, those systems need to become faster, more reliable, and ready for much higher concurrency. This team sits between infrastructure and product, building backend architecture that improves the customer experience while becoming a platform other Notion teams can build on. You’ll work on problems like database load performance, microservices, high-volume writes from agents, and the flexibility that makes Notion databases powerful and hard to scale. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: By your 90th day, you’ll understand how Collections Infra supports Notion’s database

Head of Recruiting About Novo Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don't provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we're on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we're excited to lead the small business banking revolution. At Novo, we're here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We've made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? 250,000+ business customers using the platform $30B+ in transactions processed Profitable, with $170M raised to date Backed by firms including Valar Ventures, Crosslink Capital, Stripes, BoxGroup, RRE Ventures, and Notable Capital Recently launched AI Agent Infrastructure and In-App Agents, and we are looking to expand our design creativity around them We work with modern tools technologies, of course.. AI We provide learning and development budgets to help you grow and bond with your team The Role We're looking for a Recruiter to own how Novo hires across North America (USA & Latam)—Product, Customer Experience, Credit, Banking Operations, and the other teams that make a bank run. You'll be the person who turns a headcount plan into a pipeline of great candidates, and who makes sure every one of them has a fast, respectful, well-run experience with us. Thi

About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. About the role As an Enterprise Client Success Manager, you own the success of our most strategic customers. You build executive partnerships, drive long-term business outcomes, and help global organizations maximize the value of OfficeSpace. You combine strategic thinking with operational excellence. You leverage AI to surface insights, predict risk, and scale your impact—while building trusted relationships that keep people at the center of every customer experience. This version aligns with the OfficeSpace "High-Performance Innovator" voice by emphasizing active language, ownership, short paragraphs, and high information density. What you'll do Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures and executive stakeholders. Build trusted relationships with executive sponsors and business leaders, serving as a strategic advisor throughout the customer lifecycle. Lead enterprise onboarding, adoption, and value realization strategies that accelerate measurable business outcomes. Develop and execute strategic Success Plans aligned to customer objectives, adoption milestones, and long-term business goals. Leverage AI-powered Customer Success platforms to monitor customer health, predict churn risk, recommend next-best actions, and uncover expansion opportunities. Lead executive Quarterly Business Reviews (QBRs) that connect product adoption to me

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We're looking for a Senior Software Engineer that will report to the Development Manager / R&D Head. In this role, you will part of the R&D Team that works on mission-critical applications. Your Mission Engage and partner with various Engineering, Operations, and Product teams to design, deliver, and maintain a highly available and performant application platform. Build and implement application observability and platform monitoring tools to continuously improve the customer experience Eliminate toil by automating processes, tuning alerts, and improving code where it is most needed Frequently evaluate new ideas and trends to identify potentially useful tools and techniques Collaborate with different functional groups to identify gaps, prioritize, and resolve issues Defining, implementing, and maintaining SLIs and SLOs aligned with customer experience. Design and instrument SLIs such as latency, error rates, and availability across critical services Manage and enforce error budgets to balance system reliability with product feature v

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We're looking for a Senior Software Engineer that will report to the Development Manager / R&D Head. In this role, you will part of the R&D Team that works on mission-critical applications. Your Mission Engage and partner with various Engineering, Operations, and Product teams to design, deliver, and maintain a highly available and performant application platform. Build and implement application observability and platform monitoring tools to continuously improve the customer experience Eliminate toil by automating processes, tuning alerts, and improving code where it is most needed Frequently evaluate new ideas and trends to identify potentially useful tools and techniques Collaborate with different functional groups to identify gaps, prioritize, and resolve issues Defining, implementing, and maintaining SLIs and SLOs aligned with customer experience. Design and instrument SLIs such as latency, error rates, and availability across critical services Manage and enforce error budgets to balance system reliability with product feature v

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Role Summary: The Global Account Manager (GAM) at Snowflake is responsible for driving growth and deepening our strategic partnership with T-Mobile, one of the world's leading telecommunications companies. This role requires a proven enterprise sales leader who can develop and execute multi-year strategic account strategies, orchestrate global account teams, and serve as a trusted advisor to T-Mobile executives. The GAM will position Snowflake as the Data and AI Platform of choice to power T-Mobiles network modernization efforts, AI initiatives, operational efficiency, customer experience transformation, and data-driven innovation. Key Responsibilities: Revenue & Quota Ownership: Achieve and exceed quarterly and annual sales targets through strategic planning and execution. Strategic Account Leadership: Build and drive the global account plan for T-Mobile, aligning Snowflake resources, executive sponsorship, and investments to T-Mobile's most critical business and technology priorities. Trusted Advisor: Engage senior executives and C-suite stakeholders by understanding T-Mobile IT, data, and digital transformation roadmap, and position Snowflake as a key enabler of those initiatives. T-Mobile Creation & Expansion: Identify, qualify, and close new opportunities acros