Customer Experience Specialist in United States

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Strategic Finance team partners closely with leaders across the business to drive clarity, rigor, and results. Within this group, the Retailer Pod supports our retailer partnerships by shaping deal strategy, building robust financial models, and guiding decisions that help Instacart and our partners grow together. We are seeking a Senior Financial Analyst to accelerate retailer deal flow and portfolio performance. You will join a high-impact, collaborative pod within Strategic Finance, working daily with Retail Partnerships, Deal Desk, Legal, Revenue Operations, Data Science, and Accounting. In this role, you’ll own end-to-end financial analysis for complex commercial deals, build scalable forecasting frameworks, and present actionable insights that influence decisions at the highest levels. This is an opportunity to roll up your

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The Legal department at Instacart is scaling rapidly across new business models, ad formats, and retail partnerships, and the systems and workflows that support it need to keep pace. Right now, legal operations, technology, and AI enablement are evolving in parallel without a single leader owning the strategy end-to-end. This role exists to close that gap: to build the infrastructure, tooling, and team capabilities that make the legal function faster, smarter, and more accountable. Twelve months from now, Instacart will have a modern contract lifecycle management system, a deployed AI enablement program with meaningful adoption, and a legal operations team with clear KPIs and the processes to sustain them. If you thrive at the intersection of law, operations, and technology, and want to build something that lasts, this role is for you &

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Enterprise Foundations is the engineering team responsible for the architectural and integration work that allows Instacart's Retailer Platform to scale across the world's largest grocers. Our work spans omnichannel integrations — bringing products like FoodStorm catering and Caper Carts onto unified Instacart platform rails — enterprise extensibility (sandbox environments, configuration systems, retailer-facing tooling), and the cross-cutting data isolation work that allows Instacart's ML and Data Engineering teams to safely build per-retailer models on top of the platform. As Instacart's enterprise retail business expands to hundreds of partner brands and new international markets, this team's work is foundational to how the platform matures. We are seeking a Senior Engineering Manager to lead this team of ~12 engineers. You'll set the unifying technical

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart Business (inclusive of Instacart Health) is scaling fast, and our commercial teams, leadership, and external partners need reliable, high-quality data to keep pace with it. We're hiring a Business Insights Lead to own this end to end — building the reporting infrastructure, analytical frameworks, and insights delivery that turn raw data into decisions. This role sits at the intersection of data, strategy, and commercial execution: you'll be the go-to analytical partner for internal leadership and the single point of accountability for external partner reporting. A year from now, GTM leaders will trust the numbers, partners will get consistent and timely reporting, and the business will have a repeatable system for surfacing growth opportunities before they're obvious. What you'll cook up in your first year A reporting system G

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role - You will be a key member of the Security Engineering team that is tasked with researching, developing, and conducting offensive security techniques for a suite of Instacart products. We are looking for a breaker mindset security engineer who can scale out the discovery of security defects and anti-patterns to mature the security posture of Instacart product lines.. About the Team -The security team at Instacart is tasked with ensuring the security and privacy of Instacart’s suite of products and the company as a whole. We believe that with the right mixture of tools and engineering prowess, we can secure our most important assets without negatively impacting productivity. We pride ourselves on fostering a collaborative and inclusive environment where continuous learning and growth are encouraged. About the Job Design and conduct offe

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Our backend systems power the clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. You will learn how to build in an open collaborative environment serving millions of requests daily. Finance data engineering is part of the Data Infrastructure team, working closely with accounting, billing & revenue teams to support the monthly/quarterly book close, retailer invoicing and internal/external financial reporting. The team plays a critical role in defining how financial data is modeled and standardized for uniform, reliable, timely and accurate reporting. This is a high impact, hi

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu We are seeking a Senior SOX Manager to lead enterprise-wide programs focused on SOX compliance, IT controls, and controls transformation across modern technology environments. This role sits at the intersection of technical program management, digital risk, and engineering, requiring the ability to translate complex system architectures into scalable, audit-ready control frameworks. The Senior SOX Manager will own program strategy and execution, driving alignment across Engineering, Finance, Data, and Audit stakeholders to deliver automated, efficient, and sustainable control environments. What you'll cook up in your first year Program Strategy & Execution Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls Drive risk assessments, control scoping, te

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart's Strategic Finance team partners across the business to drive disciplined growth and long-term value creation. Within this group, the Retailer pod supports our Retail Partnerships organization as we expand and deepen relationships with grocers and retailers across North America. In this role you will be the finance lead for retailer deal flow—setting financial strategy, shaping pricing philosophy, and driving portfolio-level decision-making across the full lifecycle of retailer partnerships. You will develop decision frameworks, build robust models, and advise senior leaders through high-stakes negotiations that shape Instacart’s revenue and margin profile. This is an individual contributor role to start, with a clear path to people management as the team grows. This person will report to the Director of Retailer Finan

About the Team The International Strategy & Operations team supports the growth and management of OpenAI’s business outside the United States. We work across products, markets, and functions to ensure our technology reaches and benefits users and customers around the world. Our team is responsible for being the glue between global and regional teams—bringing together market performance, local context, and cross-functional priorities to create a clear plan for winning in international markets. We advocate for the regional leaders closest to our users and customers, while giving company leadership the ground truth and structured recommendations needed to make the right decisions and tradeoffs. About the Role We are looking for a world-class, scrappy, and dynamic strategy and operations leader who spikes in analytical thinking, business judgment, executive communication, and operational execution. You will work closely with global leadership, regional general managers, and cross-functional partners to identify growth opportunities, build operating plans, and drive high-priority initiatives from conception through execution. You will be expected to operate at all altitudes—from translating complex market dynamics into clear recommendations for senior executives to working directly with product, growth, data science, and go-to-market teams to unblock execution. Success in this role requires the ability to bring structure to ambiguity, turn data into actionable insights, influence without authority, and drive meaningful business outcomes across a fast-moving and increasingly global organization. In this role, you will: Build the operating plan. Translate strategic priorities into clear goals, workstreams, owners, milestones, and decisions. Identify cross-functional dependencies early and ensure teams remain aligned on execution. Drive market growth initiatives. Work with product, growth, marketing, data science, and regional teams to identify and execute opportunities

About the Team Our Cyber team builds AI systems and products that help trusted defenders understand and respond to cyber threats while improving the safety and reliability of frontier models in security-sensitive settings. The team works across product engineering, model training, evaluations, safeguards, and deployment to make advanced cyber capabilities useful to defenders and responsibly managed. We collaborate closely with Safety/Preparedness, Research, Security, Legal, Communications, GTM, and external partners across OpenAI’s broader cyber work. About the Role We’re looking for research and software engineers to join Codex Cyber. You’ll help define and ship security products, work with trusted defenders and customers, shape model training and access patterns, and build research and evaluation systems for assessing cyber capabilities, validating safeguards, and improving training data. This role is hands-on and cross-functional, connecting product launches, model development, safety work, and real-world security use cases. In this role, you will: Help define and execute the technical roadmap for Codex Cyber’s security products, including evaluations, safeguards, trusted-defender workflows, and deployment decisions. Work with trusted defenders, customers, and partner teams to understand cyber use cases, evaluate risk, and turn feedback into product and research priorities. Shape cyber-specific model training and access patterns, including data, evaluations, validation, and deployment criteria. Build and validate systems for measuring cyber capabilities, monitoring misuse risk, and proving safeguards work in practice. Collaborate with Safety/Preparedness, Research, Security, Legal, Communications, Go-to-Market, and external partners on company-wide cyber priorities. Translate frontier cyber research into launch-ready tools, operational playbooks, and durable infrastructure for Codex and security products. You might thrive in this role if you: Enjoy 0 -> 1 envi

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role Our GTM team is uniquely positioned to help customers realize the transformative potential of advanced AI models for their businesses and end users. As an individual contributor on the GTM Operations team, you’ll play a critical role in designing and scaling the operational systems that power our sales organization. This role will serve as a trusted partner to GTM leadership, building the end-to-end ops design for sales lifecycle from lead routing through territory design, opportunity management, deal execution, and delivery readiness. This role combines systems and process design with operational performance management, delivering insights and driving automation to improve field efficiency and velocity. You’ll collaborate cross-functionally with Marketing Ops, Enterprise Systems, Product, Delivery, Finance, Enablement, Legal, Deal Desk, and Security to develop scalable infrastructure, streamline workflows, and enable scalable growth across the business. In this role, you will: GTM Data,Governance & Routing: Create a reliable GTM data foundation that makes SFDC easier to use and ensures leads, accounts, and opportunities are accurately routed, defined, enriched, and actionable. Design and manage lead and campaign routing; define requirements and partner with systems and marketing ops on build. Implement alerting, monitoring, an

About the team OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world's best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team helps customers understand, adopt, and deploy OpenAI's technology across their most important workflows. The team is made up of Sales, Solutions, Support, Marketing, and Partnerships professionals who work together to bring AI to as many people and organizations as possible. About the role As an Account Director focused on Life Sciences, you will own executive-level relationships with organizations across biopharma, medical technology, and life science services. This includes pharmaceutical and biotechnology companies, medical device and diagnostics companies, contract research organizations, contract development and manufacturing organizations, research tools companies, and laboratory or scientific services providers. This is a role for someone who understands how life sciences companies create, validate, manufacture, commercialize, and support scientific and medical products. You will help these customers evaluate and deploy OpenAI's technology to accelerate R&D, improve clinical and regulatory workflows, scale scientific and medical content operations, modernize commercial and field teams, and improve knowledge work across highly regulated environments. The role blends scientific literacy, enterprise sales discipline, technical curiosity, and relationship-driven account leadership. You will partner closely with solutions, research, product, legal, security, and compliance teams to design secure, responsible, and high-impact AI deployments for life sciences customers. This role can be remote but New York or San Francisco office locations are preferred. We use a hybrid work model of three days in the office per week and offer relocation assistance t

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role OpenAI is building a dedicated Digital Natives vertical focused on high-growth technology and internet companies shaping the future of software. As a Sales Manager, you will recruit, develop, and lead a team of senior Account Directors responsible for landing and expanding OpenAI’s largest and most strategic Digital Native customers. You will define how we win in this segment — establishing the operating cadence, deal strategy, and vertical GTM playbook for engaging sophisticated, technically fluent buyers building AI into their core products. You will operate as a hands-on front-line leader: deeply involved in complex opportunities, elevating sales discipline, and shaping how OpenAI scales enterprise revenue in the most dynamic segment of the market. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Key Responsibilities Recruit and develop a high-performing team of Account Directors. Establish a coaching culture centered on rigorous deal reviews, structured 1:1s, and clear performance standards. Raise the talent bar continuously through thoughtful hiring, development, and accountability. Architect and refine the GTM strategy for high-growth tech and internet companies. Shape territory design, account prioritization, and coverage mo

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role Our GTM team is uniquely positioned to help customers realize the transformative potential of advanced AI models for their businesses and end users. As part of the GTM Strategy & Operations team, you’ll play a critical role in guiding the GTM strategy and driving the operational efficiency to accomplish this mission. This role serves as a trusted advisor to GTM leadership—providing data-driven insights, managing core operating cadences, and leading high-impact projects that influence how we engage with customers and scale our business. You’ll collaborate cross-functionally with Finance, Enablement, Data and Growth Strategy teams to align efforts, drive efficiencies, and accelerate growth. This role is a central role, meaning it is not tied to a specific business partner, but rather designing the global processes for the business. In this role, you'll: Design, build, and manage our operating rhythms (Forecasting, Pipeline Council, Big Deal Reviews, and MBRs/QBRs). Conduct strategic analyses to determine trends and identify opportunities for process and strategy optimization Collaborate with GTM leadership and cross-functional stakeholders to develop go-to market strategy and resource plans Lead strategic projects to improve efficiency and effectiveness across the revenue organization. Partner closely with technical teams to impl

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are shaping how data becomes the center piece of the agentic enterprise. Time to value is what’s most critical to our customers. For them, moving from other platforms to Snowflake is key to unlocking new business opportunities and out-innovating their competition. With AIM Virtualization we’re redefining interoperability for the modern data stack. Our platform makes existing applications instantly work on Snowflake by bringing the core tenets of virtualization to the database. With our runtime, customers move to Snowflake without changing SQL or APIs. As a result, AIM Virtualization makes time-consuming migrations obsolete. Our platform is uniquely situated at the intersection of database internals and their practical application. Our team gets to tackle some of the most intricate database implementation challenges. All while pioneering an industry-first framework which customers consistently describe as “too good to be true”. If you’re looking to work on interesting problems that truly matter to our customers while advancing how we can use AI across the organization, this is the team for you. We are looking for AI-first engineers who are not afraid to take on hard and unusual challenges. We are one of Snowflake’s leading teams in AI-driven software synthes