Customer Experience Strategy And Operations Director in United States

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ABOUT THE ROLE We are hiring the next generation of product managers. AI has collapsed the work that used to sit between an idea and a working version of it, and for the first time, PMs can be true builders. The PMs who win in this era do not manage the work. They build the product, every day, with their own hands. A Staff Product Manager operates and drives vision across product areas. You own a problem space that spans multiple surfaces, or one so foundational that getting it right shapes how everything else at ClickUp works. You still build. The strategy is sharper because you are prototyping the cross-cutting workflow yourself, reading data wherever it shows up, and sitting on customer calls that span the whole problem. You scale impact by inventing leverage that other PMs adopt, wiring up AI workflows that keep you current on more signals than any one person could manually track. The scope is wide on purpose, and you find new ways to cover it. KEY RESPONSIBILITIES Define and own a cross-functional problem space or a foundational platform area whose quality shapes outcomes across multiple product surfaces. Drive strategic alignment across product areas. Identify the decisions that unblock the most work and make them. Synthesize signals from customer calls, data, support trends, and partner feedback across your entire scope, not just your immediate surface. Prototype cross-cutting workflows and concepts yourself. The strategy is more credible when you have already tested it. Identify leverage and share it. Build AI workflows, frameworks, and patterns that other PMs on the team can adopt. Mentor and

About Pinecone: Pinecone is the leading vector database for building accurate and performant AI applications at scale in production. Pinecone’s mission is to make AI knowledgeable. More than 109,000 customers across various industries have shipped AI applications faster and more confidently with Pinecone’s developer-friendly technology. Pinecone is based in New York and has raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Role/Team: As a Technical PMM , you will help developers, software engineers, and machine learning scientists understand how Pinecone enables knowledgeable AI applications. You will accomplish this through messaging and positioning, GTM strategy, launch planning, and enablement for key product features. You will work closely with Product, Sales, Developer Relations, and Marketing teams to ensure our customers understand the value of our platform. Responsibilities: Product Launches & GTM Strategy: Develop launch plans for product releases, align with product teams, and manage GTM execution. Lead core launch teams with cross-functional members (documentation , communications, developer relations, product, growth marketing, etc). Measure customer impact and adoption post-launch, iterating on strategies as needed. Positioning & Messaging: Craft compelling, technically accurate messaging for AI-powered search and retrieval solutions. Build product narratives for enterprise and developer audiences that differentiate Pinecone from competitors. Develop and maintain positioning for new product capabilities Customer & Market Insights: Partner with customers to develop case studies, gathering business impact metrics and architectural insights. Engage in customer interviews and research to refine messaging and identify key value drivers. Content Development & Enablement: Develop internal and external enablement materials, including sales training, pitch decks, and GTM enablement sessi

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. As Linear moves upmarket, the gap between deal close and successful enterprise rollout has become our most important surface area. We're hiring an Implementation Manager to own that gap. You will be the single point of accountability from signed contract through successful go-live, coordinating across CSM, Solutions Engineering, Customer Education, Sales, and the customer's own teams to make every enterprise rollout repeatable, on time, and high quality. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. EST time zone is preferred for this position. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations Build the enablement calenda

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. In this role, you will serve as the primary technical partner for our most strategic prospects and customers. You’ll play a dual role: driving complex technical engagements through end-to-end demos, migrations, and integrations, and accelerating ramp for new sales hires by codifying best practices. You will showcase our product’s value to prospects, uncover challenges and architect tailored solutions, drive successful sales evaluations, and champion customer needs internally. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Articulate Linear’s architecture, data model, and integration patterns to engineering and product teams; deliver tailored technical presentations and deep-dive demos for key stakeholders. Design, plan, and execute large-scale migrations, custom configurations, and API integrations; troubleshoot proactively to ensure seamless onboarding. Build and maintain realistic demo instances that mirror enterprise workflows, scale tests, and feature toggles—enabling sales reps to showcase Linear’s capabilities in context. Collaborate with Sales

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. The Data team works across Linear, supporting Product, Engineering, and GTM. We own our data pipelines, warehouse, dashboards, analysis, and integrations with third-party tools. As a small team, we focus on building systems that make data accessible and useful across Linear. We’re looking for someone who wants to help shape how we architect, build, and use data as we grow. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Work across Product and GTM (Marketing, Sales, Customer Success, and Finance) to turn ambiguous questions and operational needs into useful metrics, models, analyses, and workflows Build and maintain dbt models and pipelines that create trusted views of our product, customers, and business Design clear, maintainable data models and improve the testing, documentation, performance, and reliability of our data stack Build dashboards and self-service reporting in Metabase and Hex, and dig deeper when the answer requires more than a chart Operationalize data through reverse ETL and partner with GTM Engineering on the scoring, segmentation, a

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Linear is in a unique position—we are profitable, which gives us the flexibility to invest thoughtfully as we grow. We want to build a company that scales well—not just in our product, but in how we run our GTM programs. In this role, you’ll design, own, and evolve the systems that power our sales, success, and marketing teams. You’ll take ideas from concept to execution, streamlining our tech stack, introducing automation and AI where it meaningfully improves outcomes, and building scalable workflows that help our customer-facing teams focus on high-impact work. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America (east coast) or London. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Increase the productivity of our Customer-facing teams through automation, AI, and process improvement Execute and find ways to scale our PLG → PLS motions Ideate new ways to go to market Help the business make data-informed decisions through analysis and discussion Work cross-functionally to keep leaders and departments informed and aligned with plans Design and improve the process that our sales, success, and marketing teams run on What we're looking for 6+ years at a

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We're looking for a Partnerships Lead, GSIs to build and scale Replit's relationships with the world's largest systems integrators. This is a high-impact, externally-facing role at the intersection of channel strategy, enterprise go-to-market, and ecosystem development. You'll own how Replit shows up for the EYs and Accentures of the world, building the programs, partnerships, and co-sell motions that turn GSI relationships into a meaningful revenue channel. AI-driven software development is reshaping how enterprises build, and GSIs are at the center of how that transformation gets delivered to their clients. This role is for someone who knows how GSIs work from the inside, their practice models, their incentives, their org structures, and who can build the trust and commercial frameworks needed to make Replit a go-to platform in their delivery stack. What You'll Do Own and develop Replit's GSI Channel program strategy, building on the momentum of our Accenture partnership to recruit, enable, and scale additional GSI relationships (e.g., Deloitte, Cognizant, Infosys, Wipro, TCS, and others). Serve as the primary relationship owner for key GSI partners, developing joint go-to-market plans, co-sell motions, and solution frameworks that drive pipeline and revenue. Build and manage the partner enablement program, including training, certifications, and technical resources that equip GSI teams to position and deliver Replit-powered solutions to their enterprise clients. Collaborate closely with Replit's Enterprise Sales team to identify and pursue co-sell opportunities, aligning GSI capabilities with customer needs for AI-driven software development. Develop joint solution offerings with GSI partners that combine Replit's p

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Replit is changing who gets to build software. As an agentic software creation platform, Replit enables anyone, from individual creators to teams inside the world’s largest companies, to turn natural language into applications, internal tools, dashboards, workflows, websites, and software that solves real problems. We are looking for a Director or VP of Communications to help lead Replit’s next chapter of storytelling, reputation building, and market awareness. This is a senior communications role for a creative, strategic, and hands-on leader who can help build and scale the communications function as Replit grows from a beloved developer platform into a defining company in AI, software creation, and enterprise transformation. This person will help own Replit’s external and internal communications strategy, including company narrative, media relations, analyst relations, executive communications, internal communications, crisis communications, customer storytelling, policy-related communications, and global awareness. The role requires someone who can push through the noise and make the Replit story heard and for it to be a part of the narrative at all times. The Director / VP of Communications will help develop a compelling narrative that evolves with the company, the product, and the market, and deliver that narrative to the audiences across media, policymakers, partners, customers, potential ones and employees.The role will also support Replit’s international awareness, with a focus on key markets in Europe and Asia. This person must be both strategic and execution-oriented. They should have been able to build a comms function at a fast-growing technology company or have been the second in command at one. But, this

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our Majors sales team is expanding and we are seeking a qualified Account Executive, Media & Entertainment with expertise in the industry and a “hunter” mentality. In this role you will use your creative prospecting skills to strategically pursue net new business and customer acquisition. Your role will encompass prospecting, developing, and closing business within a timely manner while focusing on the clients’ requirements. This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects. You will be successful in this role if you are able to act with autonomy, take accountability and be open to new perspectives and ideas. Our team carries a deep curiosity to learn and are always looking for innovative ways to meet and exceed our customers needs. AS AN ACCOUNT EXECUTIVE AT SNOWFLAKE YOU WILL: Become an expert on Snowflake’s product and conduct discovery calls, customized demos, and presentations to prospective customers Be the trusted advisor to the customer by understanding their existing and future IT roadmap to drive the Snowflake solution within the marketplace Prospect qualification and the development of new sales opportunities and ongoing revenue streams Land, adopt, expand, and deepen sales opportunities with accounts

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our Data Analytics and AI org (DAA) is actively seeking a Staff Data Scientist, GTM to provide technical leadership for Snowflake’s next generation of AI & Machine Learning powered GTM decision systems. You will contribute to high-impact work across sales and marketing: propensity models across the GTM funnel, measuring the causal effect of GTM investments and interventions, and recommending actions for accounts, leads, opportunities, and customers. This role goes beyond developing models. You will define how decision systems are designed, evaluated, productionized, and integrated into the workflows of sellers, marketers, and business leaders. You will establish reusable technical standards, guide investment across use cases, and ensure that sophisticated methods translate into measurable business impact. What You’ll Do • Set the technical direction for a portfolio of AI & Machine Learning GTM decision systems spanning Sales and Marketing. • Develop pipeline forecasting methods that model stage progression, conversion, deal timing • Build account, lead, opportunity, and customer models that identify propensity, risk, potential, and likely next outcomes. • Develop recommendation and next-best-action systems that determine where GTM teams should focus, which action to

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Cortex CoWork team is defining the future of AI for enterprise data. Our mission is to transform how the world’s largest enterprises interact with their data through flagship products like Snowflake (CoWork) Intelligence . As a Principal AI Engineer , you will be a technical North Star for our AI initiatives. You won't just execute on a roadmap; you will help define it. You will tackle the most complex, "frontier" problems in agentic reasoning, NL-to-SQL, and enterprise-scale RAG, ensuring our AI products are not only innovative but fundamentally reliable and scalable for the Fortune 500. What you will do in this role: Technical Strategy & Architecture: Define the long-term technical vision for Snowflake Intelligence. Lead the architectural design of multi-agent systems, complex tool-use frameworks, and self-correcting NL-to-SQL engines. Drive Industry-Leading Reliability: Move beyond simple evals to build world-class, automated "hill-climbing" infrastructure. You will establish the methodology for how Snowflake measures and guarantees LLM performance across diverse customer schemas. Cross-Functional Influence: Partner with Product and Engineering leadership to align AI capabilities with business goals. You will bridge the gap between Research (modeling) and Product

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The role We're looking for a Social Media and Content Marketing Manager to own the channels where Flexport shows up every day. You'll run our social presence, keep the blog full of content people actually want to read, and produce a newsletter that logistics leaders look forward to opening. You'll write most of it yourself, polish the visuals in Canva, cut short videos for social, and build a network of voices, inside Flexport and out, who amplify our story. This is a hands-on job for a strong writer who gets social, has an eye for design, and likes shipping work rather than just planning it. You will Own Flexport's owned social channels day to day across LinkedIn, Twitter/X, YouTube, Facebook, and Instagram: plan the calendar, write the posts, publish, engage, and report on what's working. Write and edit blog content that turns complex supply chain topics into pieces people finish and share, from thought leadership to customer stories to product updates. Produce our newsletter end to end, from picking the stories to writing the copy to hitting send. Design social graphics and light marketing assets in Canva, staying true to Flexport's brand. Edit short-form video

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The role We're looking for a Social Media and Content Marketing Manager to own the channels where Flexport shows up every day. You'll run our social presence, keep the blog full of content people actually want to read, and produce a newsletter that logistics leaders look forward to opening. You'll write most of it yourself, polish the visuals in Canva, cut short videos for social, and build a network of voices, inside Flexport and out, who amplify our story. This is a hands-on job for a strong writer who gets social, has an eye for design, and likes shipping work rather than just planning it. You will Own Flexport's owned social channels day to day across LinkedIn, Twitter/X, YouTube, Facebook, and Instagram: plan the calendar, write the posts, publish, engage, and report on what's working. Write and edit blog content that turns complex supply chain topics into pieces people finish and share, from thought leadership to customer stories to product updates. Produce our newsletter end to end, from picking the stories to writing the copy to hitting send. Design social graphics and light marketing assets in Canva, staying true to Flexport's brand. Edit short-form video