Customer Performance Director in United States

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Linear is in a unique position—we are profitable, which gives us the flexibility to invest thoughtfully as we grow. We want to build a company that scales well—not just in our product, but in how we run our GTM programs. In this role, you’ll design, own, and evolve the systems that power our sales, success, and marketing teams. You’ll take ideas from concept to execution, streamlining our tech stack, introducing automation and AI where it meaningfully improves outcomes, and building scalable workflows that help our customer-facing teams focus on high-impact work. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America (east coast) or London. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Increase the productivity of our Customer-facing teams through automation, AI, and process improvement Execute and find ways to scale our PLG → PLS motions Ideate new ways to go to market Help the business make data-informed decisions through analysis and discussion Work cross-functionally to keep leaders and departments informed and aligned with plans Design and improve the process that our sales, success, and marketing teams run on What we're looking for 6+ years at a

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re hiring a Product Marketing Manager to help shape how Linear’s products are brought to market and understood by customers. This role sits at the intersection of Product, Engineering, Design, CX, Sales, and Marketing, and is responsible for turning technically sophisticated product work into clear narratives, strong launches, and high-quality customer-facing experiences. You’ll go deep on the product, define positioning and messaging, and drive execution across the surfaces that matter most—from in-product copy and changelogs to enablement, documentation inputs, email, and launch communications. This is a hands-on role for someone who combines product judgment, excellent writing, and strong cross-functional leadership. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America and the United Kingdom. You can work from anywhere within these regions. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do Develop positioning, messaging, and core narratives for feature releases, key launches, and strategic product narratives Partner closely with Product management, Engineering, and Design to refine how products are presented across in-product and external surfaces

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We're looking for a Partnerships Lead, GSIs to build and scale Replit's relationships with the world's largest systems integrators. This is a high-impact, externally-facing role at the intersection of channel strategy, enterprise go-to-market, and ecosystem development. You'll own how Replit shows up for the EYs and Accentures of the world, building the programs, partnerships, and co-sell motions that turn GSI relationships into a meaningful revenue channel. AI-driven software development is reshaping how enterprises build, and GSIs are at the center of how that transformation gets delivered to their clients. This role is for someone who knows how GSIs work from the inside, their practice models, their incentives, their org structures, and who can build the trust and commercial frameworks needed to make Replit a go-to platform in their delivery stack. What You'll Do Own and develop Replit's GSI Channel program strategy, building on the momentum of our Accenture partnership to recruit, enable, and scale additional GSI relationships (e.g., Deloitte, Cognizant, Infosys, Wipro, TCS, and others). Serve as the primary relationship owner for key GSI partners, developing joint go-to-market plans, co-sell motions, and solution frameworks that drive pipeline and revenue. Build and manage the partner enablement program, including training, certifications, and technical resources that equip GSI teams to position and deliver Replit-powered solutions to their enterprise clients. Collaborate closely with Replit's Enterprise Sales team to identify and pursue co-sell opportunities, aligning GSI capabilities with customer needs for AI-driven software development. Develop joint solution offerings with GSI partners that combine Replit's p

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Replit is changing who gets to build software. As an agentic software creation platform, Replit enables anyone, from individual creators to teams inside the world’s largest companies, to turn natural language into applications, internal tools, dashboards, workflows, websites, and software that solves real problems. We are looking for a Director or VP of Communications to help lead Replit’s next chapter of storytelling, reputation building, and market awareness. This is a senior communications role for a creative, strategic, and hands-on leader who can help build and scale the communications function as Replit grows from a beloved developer platform into a defining company in AI, software creation, and enterprise transformation. This person will help own Replit’s external and internal communications strategy, including company narrative, media relations, analyst relations, executive communications, internal communications, crisis communications, customer storytelling, policy-related communications, and global awareness. The role requires someone who can push through the noise and make the Replit story heard and for it to be a part of the narrative at all times. The Director / VP of Communications will help develop a compelling narrative that evolves with the company, the product, and the market, and deliver that narrative to the audiences across media, policymakers, partners, customers, potential ones and employees.The role will also support Replit’s international awareness, with a focus on key markets in Europe and Asia. This person must be both strategic and execution-oriented. They should have been able to build a comms function at a fast-growing technology company or have been the second in command at one. But, this

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past few years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We are now layering a product-led sales motion on top of our existing self-serve business to accelerate our ambitions further and bring the magic of Linear to even more and larger companies. As an Account Executive at Linear, you’ll contribute to the future of our product and help high-impact companies build better software. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Become a product expert and help customers use Linear effectively; assist prospects through the trial and evaluation phase Generate a strong pipeline and exceed quarterly targets Build relationships with key stakeholders within accounts Be the voice of the customer; advocate for customers by surfacing product or adoption blockers to our product team What we're looking for 3+ years in a quota-carrying sales role Experience selling to a technical audience; bonus if you have previous experience working with a collaboration or developer

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We're looking for a Product Engineer to join as an early member of our new Enterprise team. The consumer story has demonstrated Replit’s magic and now we are seeing use cases emerge in the B2B space that are ripe for innovation and growth. It is a critical area for our success this year and beyond. You can be part of the journey to build and scale features that help teams and organizations of any size be more productive with Replit. This is an opportunity to make meaningful impact and shape the culture and processes from the ground up. Working closely with cross-functional teams including product managers, designers, and AI engineers, you'll craft solutions that enable our customers to build, deploy, and share their applications seamlessly. This role requires both technical expertise and a deep understanding of user needs to deliver features that make an impact. In this role you will: Build and own features across the full stack that serve enterprise customers, from backend services to user-facing interfaces Design and implement scalable solutions for teams and organizations. This includes enterprise-readiness features like authentication, permissions, security, and compliance, as well as tools that improve team collaboration and drive adoption within an organization. Work directly with customers to understand their needs and iterate on solutions Contribute to technical decisions and architecture for the Enterprise platform Collaborate closely with Product, Design, and other Engineering teams to deliver high-quality experiences Mentor other engineers and raise the bar for engineering excellence Ship quickly and iterate based on customer feedback and usage data Required skills and experience: Strong full

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We are looking for a highly skilled PSIRT Engineer to lead the vulnerability response program for Replit’s cloud-native AI platform. You will own the lifecycle of security vulnerabilities affecting our products and services—from intake to validation, remediation coordination, and public disclosure. This role requires strong technical ability to reproduce vulnerabilities , deep understanding of web/app/cloud exploit classes, and experience operating bug bounty and coordinated disclosure programs. You will work closely with Engineering, Cloud Security, SecOps, SRE, and IT teams to ensure vulnerabilities are fixed quickly and communicated responsibly. What You’ll Do Vulnerability Intake, Triage & Validation Manage intake from bug bounty platforms (HackerOne preferred), customer reports, automated scanners, pentest reports, and coordinated disclosure channels. Independently validate, reproduce, severity-score, and document findings. Identify duplicates and maintain a clean vulnerability records pipeline. Assess relevance and exploitability using OWASP, cloud misconfiguration patterns, and identity/authentication/authorization risks (Oauth, OIDC). Remediation Coordination & SLA Management Work with Engineering, SecOps, IT, SRE, and Cloud Security to confirm product impact and drive remediation. Provide detailed reproduction steps, proof-of-concepts, and technical analyses. Track SLAs, remediation progress, regression testing, and systemic improvements. Support SOC 2, ISO 27001, and pentest evidence needs as part of vulnerability lifecycle governance. Bug Bounty & Vulnerability Disclosure Program Management Design and evolve the bug bounty program, including scope, rules, and reward structures. Man

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. As an Account Manager on our Enterprise team, you’ll own and grow relationships with a portfolio of Plaid’s largest and most strategic customers. You’ll serve as a trusted advisor, commercial partner, and cross-functional leader—helping customers maximize the value of Plaid while driving long-term growth for both our customers and Plaid. You’ll operate at the intersection of relationship management, commercial strategy, and product solutioning, partnering closely with Sales, Product, Engineering, and Support teams to deliver exceptional customer outcomes Responsibilities Manage and grow a portfolio of Plaid’s largest enterprise customers, typically spanning 10-15 accounts depending on complexity and scope Build trusted relationships with executive sponsors, decision-makers, influencers, and day-to-day operators across customer organizations Drive customer adoption, engagement, retention, and growth by aligning Plaid solutions to customer business goals and use cases Lead commercial conversations including renewals, expansions, strategic partnership discussions, and account planning Identify and execute on growth opportunities in partnership with Account Executives and cross-functional teams Act as a

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Enterprise Partnerships team at Plaid works with some of the most influential enterprise companies, helping bring Plaid’s solutions to market through high-impact partnerships. In this role, you’ll lead the acquisition of new partners and play a meaningful role in expanding a fast-growing, strategically important part of the business. In this role, you'll be the primary point of contact for Enterprise partners with a specific focus on managing our payment partners looking to leverage Plaid in a number of ways from Pay-by-Bank to account funding to KYC. You own the full partner lifecycle: from technical integration and "first customer live" milestones to scaling volumes and driving product expansion. You are a "corporate athlete" who thrives in ambiguity: you are just as comfortable diving into technical API specifications with an engineer as you are negotiating commercial terms with a C-suite executive. You will act as the internal quarterback, driving cross-functional work streams across Product, Legal, Engineering, and Marketing to align internal resources with partner needs. Successful candidates bring a blend of commercial prowess, high-level business acumen, and a proven track record of infl

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Enterprise Partnerships team at Plaid works with some of the most influential enterprise companies, helping bring Plaid’s solutions to market through high-impact partnerships. In this role, you’ll lead the acquisition of new partners and play a meaningful role in expanding a fast-growing, strategically important part of the business. This role is at the center of some of Plaid’s most strategic and complex partnership opportunities. You’ll lead sophisticated, enterprise-scale deals from initial sourcing through execution, navigating long sales cycles, multiple stakeholders, and competitive dynamics along the way. Working closely with cross-functional teams and segment leaders, you’ll turn partner and customer needs into new opportunities—including entirely new motions—and help bring Plaid’s value to life across Payments, Credit, and Identity/Fraud. Responsibilities Lead complex enterprise partnership deals from sourcing through close, managing multi-stakeholder negotiations and driving successful partner adoption. Develop and refine partnership strategies across priority enterprise segments, including new and emerging areas of opportunity. Build and manage a pipeline of strategic partners that ex

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Sales Engineering unlocks and empowers prospects’ full potential on the Plaid Network. We bring product expertise and drive Revenue outcomes by being customer-obsessed technical advisors in the pre-sales process. You’ll work closely with our Enterprise Sales team as the technical lead during the pre-sales process. You will be responsible for partnering with Account Executives, proactively pushing deals forward by overcoming technical objections and building solutions around Plaid products. You will ensure a successful transition to the post-sale stage of the customer lifecycle and partner with account teams to drive adoption of new products by existing customers. You will be expected to have significant knowledge of the Fintech ecosystem and a deep understanding of how clients can best utilize Plaid. Responsibilities Serve as the lead technical advisor for Enterprise accounts from discovery through solution design, evaluation, and post-sale handoff. Partner with Account Executives to align Plaid capabilities to customer priorities across payments, wallets, gaming, travel, and lending. Build alignment with technical, product, risk, and operations stakeholders on complex enterprise initiatives. Lead d

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Product team builds the network that powers the future of financial services. Our mission is to unlock financial freedom for everyone through open finance. Product Managers at Plaid are curious, customer-obsessed, and move quickly to deliver value. They take ownership, sweat the details, and make sound decisions with imperfect information. As a Product Manager on the AI Foundations team, you will drive Plaid’s AI strategy by building the data and intelligence layer that powers smarter financial experiences. You will work across engineering, data science, and research to develop scalable AI systems—from core embeddings and representation learning to applied model integrations that enhance developer and consumer outcomes. This role is for an experienced PM who thrives at the intersection of AI and platform products. You are technically fluent, strategic, and execution-oriented. You enjoy turning advanced machine-learning capabilities into reliable, trusted infrastructure that scales across Plaid’s ecosystem. Responsibilities AI Platform Vision: Define the strategy, roadmap, and success metrics for Plaid’s core AI and data foundation, enabling smarter, more adaptive financial products across th

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. We play a crucial role in a customer's success by providing technical guidance to enable growth, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate. As a Territory TAM you will collaborate with Partner Account Managers who will surface partner requests based on technical needs. From there you will drive the technical engagement, acting as an expert resource to assist customers with integration reviews, troubleshooting, and technical best practices to help them maximize their use of Plaid products. You will play a crucial role in enabling customer success at scale. Responsibilities: Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to