Customer Performance Lead in United States

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the role Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. We are looking for an experienced product marketer to own and evolve the pricing narrative across Stripe's full product portfolio. This is a new role with the opportunity to shape how Stripe talks about pricing to users and sellers alike. You will lead the launch of new pricing constructs, bundles, and packages — own the end-to-end GTM strategy, planning, and growth for these efforts across our product suite. You will also develop value selling playbooks, train and enable our sales teams to effectively communicate and defend Stripe's pricing in competitive deals. In this role, you will partner closely with Growth Product, Sales, Product Pricing, Design, and web teams to drive adoption and revenue across both self-serve and sales-assisted channels. What you’ll do Be a storyteller. You have deep empathy for users and are able to adapt h

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite. What you’ll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. Responsibilities Own and drive the product roadmap for the future of conversational AI and human support at Stripe Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers. Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively Build strong relationships with senior leaders across Operations to continually uplevel our human support functions Grow and coach a glob

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team's mission is to generate customer insights that inform Stripe's product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts. We are looking for an experienced product marketing leader to own our go-to-market strategy and grow adoption for Stripe Billing—which includes Subscriptions, Invoicing, and Metronome. What you'll do Define and lead the go-to-market strategy for all Billing products, including segmentation, target audiences, positioning, launches, and post-launch adoption. Build, lead, and develop a high-performing team of product marketers, setting clear priorities and raising the bar for strategic thinking, customer insight, and execution. Synthesize customer, market, and competitive insights to inform product strategy, roadmap prioritization, and differentiated commercialization plans. Develop clear, compelling positioning and messaging that translates complex revenue-management capabilities into value for executive and technical audiences. Partner with S

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team's mission is to generate customer insights that inform Stripe's product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking to hire a Product Marketing Manager to own go-to-market strategy and drive adoption for Stripe's data products — including Sigma, Data Pipeline, Database, and new products we’re incubating. As monetization grows more complex — from AI companies hyperscaling globally to enterprises integrating Stripe deeply into their operations — data has become a critical lever that helps businesses make better decisions. What you'll do As a key owner of our GTM strategy for Stripe's data products, you'll need to quickly build a deep understanding of our products, the data analytics buyer, and our competitive differentiation. You will: Be the expert on our data analytics buyers — understand how data analysts, analytics engineers, and BI practitioners evaluate and adopt tools, and translate those insights into product roadmap recommendations and GTM strategy. Own positioning and messaging for Stripe's data

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We’re looking to hire a Consumer Product Marketing Lead to own go-to-market strategy and positioning for Link as we scale the world's most widely used digital wallet. Link is Stripe’s digital wallet, already used by 250+ million consumers, with millions more joining the network every month. This role sits at the center of Stripe's consumer ambitions—translating Link's product innovations into compelling narratives that drive discovery, adoption, and loyalty at scale. What you’ll do As Consumer Product Marketing Lead for Link, you will own strategy and execution across positioning and go-to-market to grow Link's network—and bring the next hundreds of millions of shoppers into the network. Define Link's consumer positioning and messaging : Develop and continuously evolve Link's core value proposition and messaging framework for consumers, ensuring a consistent and compelling story across every touchpoint

About the Team The B2B Content team helps business audiences understand what AI makes possible and how to put it to work. We develop narrative, editorial, demo, and adoption programs that connect OpenAI’s products to concrete business value. We partner closely with Product Marketing, Demand Generation, Customer Education, Sales, and other teams to create content that is useful on its own and supports the broader customer journey. We value people who are eager to learn, have a bias for action, and look beyond the immediate deliverable. We build the tools, systems, and shared practices that help the whole team produce better work over time. About the Role We’re looking for a Content Marketing Manager, Demand Generation to turn foundational B2B messaging, flagship narratives, research, launches, events, and product workflows into the right content for different industries, lines of business, audiences, and stages of the customer journey. You’ll create content across webinars, guides, ebooks, blogs, customer proof, and decision-enablement materials. You’ll also build the modular frameworks that allow strong source material to be adapted and reused without recreating the work from scratch. You’ll work closely with Product Marketing, which owns product positioning and messaging, and Demand Generation, which owns audience and channel strategy. You’ll bring strong content judgment to that partnership: helping determine what should be created, how it should be structured, and how it can work across different contexts while preserving a coherent central narrative. This is a senior individual-contributor role for a hands-on marketer, writer, and editor. It does not include people management or ownership of the broader content portfolio. This is a hybrid role and will be based in San Francisco, Monday through Wednesday. Thursday and Friday are work-from-home days, with occasional in-office attendance as needed for live webinars. In this role, you will Partner with Product Marke

About the Team The SaaS and Software Governance team sits within Corporate IT and helps OpenAI scale from startup-speed tooling to mature enterprise architecture. The team owns practical governance for software, SaaS, integrations, APIs, identity, data access, and agent-enabled workflows, with a mandate to improve security, reduce software sprawl, and help business teams move faster through better foundations. About the Team OpenAI is scaling from an emerging, high-velocity startup into a mature enterprise operating model. The IT Software Architect will help shape the software, SaaS, Data integration, and agent-enabled architecture that lets the company move quickly while improving security, compliance, data quality, and customer, partner, and employee experience. This role is not a traditional ivory-tower architecture function. It is a hands-on governance and enablement role that partners with business teams, IT operations, Security, Procurement, Business Platforms, Applied teams and Data Engineering to guide software decisions, reduce unmanaged sprawl, and build reusable enterprise foundations. Why This Role Matters OpenAI’s software footprint is expanding rapidly across SaaS, internally built tools, agents, integrations, APIs, third-party platforms, and application systems that OpenAI. The company needs a stronger tools architecture layer that can help teams make good decisions early, avoid duplicate tools, govern sensitive data and identities, and identify where OpenAI should build instead of buy. The person in this role will help turn software governance from an approval checkpoint into an enterprise capability: a system that improves speed, reliability, security, and business outcomes. What You'll Do Own the target architecture for enterprise software, SaaS, integrations, APIs, and agent-enabled business systems across Corporate IT. Drive deprecation and consolidate targets for enterprise software. Build lightweight governance patterns that guide teams before

About the Team The Strategic Finance team partners across OpenAI to turn company strategy into financial decisions, helping allocate resources and steer the business toward its highest-impact long-term outcomes. Within Strategic Finance, the B2B Product Finance team owns the financial perspective on growth across OpenAI’s B2B portfolio. We connect monetization and customer economics with compute demand, capacity, margin, and resource planning, partnering closely with Product, GTM, Strategic Deal Desk, Compute Finance, Capacity Planning, Data, Accounting, and other Finance teams. About the Role We are hiring a Strategic Finance leader for B2B Product to build the 0→1 financial foundations and decision-making frameworks that will help OpenAI scale its B2B business sustainably. You will own high-impact work across B2B monetization, compute demand modeling, enterprise deal economics, contribution margin, and more. This is a portfolio-wide individual contributor role spanning our API Platform and other B2B products. You will connect customer demand and commercial terms to revenue, compute consumption, and margin outcomes; influence some of our largest enterprise deals; and help leadership make sound growth investment, compute capacity, and resource allocation decisions. This role is based in San Francisco, CA. In this role, you will: Own an integrated view of B2B monetization and product economics across the API Platform and other B2B products – including pricing, packaging, channel and usage mix, discounts, credits, commitments, revenue, and customer profitability Build, maintain, and improve complex driver-based financial models that connect customer usage, product and model mix, pricing, discounting, credits, commitments, and contribution margin Build financial views for B2B compute demand and margin planning; identify risks and opportunities, explain key drivers, and recommend capacity and resourcing decisions that improve portfolio economics Evaluate some of OpenAI’

About the Team The Product Marketing team shapes how customers understand, adopt, and realize value from OpenAI’s technology. We work across Product, Research, Sales, Solutions, Partnerships, and Customer Success to bring customer insight into our product strategy and translate technical capabilities into clear, credible stories and solutions. About the Role AI becomes meaningful when it helps people do the work that matters to them. For a finance team, that might mean understanding complex information faster. For a healthcare provider, it might mean navigating clinical workflows more effectively. For a sales or marketing team, it might mean creating entirely new ways to reach and serve customers. We’re looking for a senior product marketing leader to shape how OpenAI serves the business functions and industries where our technology can make a meaningful difference. You’ll define how our models and products meet the needs of teams such as sales, marketing, and finance, as well as industries including financial services, healthcare, and retail. Working closely with Product, Research, Sales, Solutions, and Partnerships, you’ll identify important customer problems, influence product strategy, and build relationships with the ecosystem partners and data providers needed to bring complete solutions to market. You’ll also build and lead the product marketing team responsible for turning these opportunities into durable customer value. You might thrive in this role if you: Have 12+ years of experience in product marketing, industry marketing, solutions marketing, or enterprise go-to-market, ideally across enterprise software, cloud, data, developer, or AI platforms. Have built and led high-performing teams, mentored senior marketers, and know how to create clarity in fast-moving, ambiguous environments. Understand how different industries and business functions evaluate technology, adopt new tools, and define value. Have shaped positioning and go-to-market strategies for c

About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for an exceptionally experienced, hands-on full-stack engineer to define and build the next generation of AI-powered enterprise workflows. You will take on the hardest and most ambiguous problems in the Technology vertical: translating real customer needs into product direction, designing the systems behind the experience, and personally writing and shipping production-quality code across the stack. You will own the technical direction and end-to-end delivery of products spanning ChatGPT Work surfaces, backend services, plugins, connectors, enterprise data, permissions, and evaluations. You will make foundational architecture and product tradeoffs; establish patterns other engineers can build on; and hold these experiences to a high bar for reliability, security, observability, and customer value. This is an individual-contributor role for an engineer who leads through technical judgment, direct execution, and influence—not people management. You should be equally comfortable working directly with customers, setting direction with senior cro

About the Team The Product Marketing team shapes how OpenAI brings its research, models, and products to market. We work across Research, Product, Engineering, Sales, Communications, and Marketing to translate technical advances into clear customer value, compelling market narratives, and go-to-market strategies that drive meaningful adoption. About the Role We’re looking for a senior product marketing leader to shape how OpenAI’s models and research are understood and adopted around the world. You’ll work directly with frontier research teams to understand emerging capabilities and translate them into compelling product strategies, market narratives, and customer experiences. Your scope will span frontier models, specialized models for cybersecurity and life sciences, multimodal capabilities, and the API portfolio that makes these systems accessible to developers and businesses. You’ll build and lead the team responsible for helping customers understand what our models can do, how they’re evolving, and how to deploy them responsibly. In this role, you will: Define the product marketing strategy for OpenAI’s models, research advances, and API portfolio. Embed with Research, Product, and Engineering to understand model capabilities, evaluations, limitations, and technical tradeoffs. Shape how OpenAI explains advances in AI to developers, business leaders, and the broader market. Lead positioning, launches, demonstrations, and adoption strategies across frontier, specialized, and multimodal models. Help customers navigate model selection, API access, privacy, security, and responsible deployment. Bring customer and market insights into research and product decisions. Partner with Sales, Solutions, Partnerships, and regional teams to develop customer narratives, use cases, and enablement. Work with Communications, Safety, Policy, and Legal to ensure technical claims are accurate and grounded. Build and lead a high-performing product marketing team and define success ac

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role OpenAI’s top-of-funnel is evolving into a signal-driven, data-orchestrated engine powered by AI-native workflows, enriched customer intelligence, and increasingly interconnected systems. We are looking for a Technical Systems Program Manager to help drive the strategy, alignment, prioritization, and execution of these systems across Salesforce and adjacent platforms. This role will partner closely with Engineering, Revenue Operations, Data, and Enterprise Platform teams to operationalize scalable CRM workflows. The ideal candidate combines strong technical fluency, operational systems thinking, and stakeholder leadership with the ability to drive execution across highly cross-functional environments. This role is based in San Francisco, CA, and the team works a hybrid schedule (Monday - Wednesday in office). We will offer relocation assistance if needed. In this role, you will: Own and drive CRM systems initiatives across support Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution Help operationalize AI-native workflows by defining and building s

About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for a full-stack product engineer who can own ambiguous enterprise workflows end to end: understand a customer problem, shape the product, build across frontend and backend, work through platform dependencies, instrument quality, and learn quickly with design partners. You will build across ChatGPT Work surfaces, services, plugins, connectors, and data or permission boundaries when the experience requires it. You will make quality and rollout observable through evaluations, product and operational signals, and clear fallback or rollback paths. This is a product-engineering role for someone who can move between user problems and system details without losing ownership of either. The strongest candidates will be able to turn specific customer evidence into a generalizable product, explain scope and architecture tradeoffs, and carry a feature from an early prototype through a bounded production rollout. In this role, you will: Build and ship role-specific workflows across ChatGPT Work surfaces, services, plugins, and connectors. Turn customer a

About the Team OpenAI’s Application Engineering team builds the internal products and platforms that help OpenAI operate securely and at scale. We engineer, own, and evolve OpenAI’s core productivity ecosystem, creating secure applications, integrations, automation, and reusable tooling where off-the-shelf software is not enough. Our work spans employee-facing experiences and the services, APIs, control planes, and governance that make them reliable, permission-aware, and scalable. We also act as a customer zero for OpenAI’s technology, building the enterprise foundations that let employees and agents safely access the context, tools, and actions they need. We partner closely with IT, Security, product teams, and platform providers to turn company-wide problems into durable systems, learn from real internal workflows, and help shape the products we deploy. We create paved paths that let teams move quickly without compromising security or operational quality. About the Role As a Staff Software Engineer on Agent Productivity, you will shape the foundation that enables teams to build agents with secure access to the context and capabilities they need. Slack will be the first and deepest implementation surface—and where you spend most of your time—owning its application architecture, integrations, APIs, governance, and administration automation while building patterns that extend to internal systems, identity platforms, and other enterprise applications. This is a hands-on engineering role with broad organizational impact as agents support more employee workflows. You will define platform architecture, build reusable foundations, and establish secure patterns for identity, permissions, connectivity, and operations that make agents easier to develop, deploy, and manage. In this role, you will: Own the technical strategy and architecture that enable teams to build, connect, and deploy agents quickly and safely, using Slack as the primary implementation surface. Design and

About the Team API Multimodal builds the developer-facing products and infrastructure that bring OpenAI’s image, audio, and real-time model capabilities into the world. We are responsible for high-scale APIs for image generation, speech transcription, speech generation, and low-latency voice interactions. We partner closely with Research and Inference to bring frontier model capabilities to developers and use customer feedback to improve our models. About the Role As a software engineer on API Multimodal, you will build and operate the products and distributed systems behind OpenAI’s image, audio, and real-time APIs. You will work across model integration, API design, and production infrastructure to turn new research capabilities into reliable developer experiences. This hands-on role combines backend and systems depth with product judgment: you will own projects end to end, partner with Research, Inference, and Safety, and help make multimodal AI useful at scale. Model training experience is not required. In this role, you will: Design, build, and ship developer-facing APIs and backend services that serve frontier models. Architect low-latency streaming, request, session, and model integration systems that make complex multimodal interactions reliable and intuitive at scale. Work directly with Research to bring new model capabilities into production, shape the systems around them, and incorporate feedback from real-world developers and customers. Own the availability, latency, scalability, and cost efficiency of the services you build. Own projects from technical design and implementation through launch and ongoing iteration, while raising the team’s engineering standards. Your background might look something like: 7+ years of professional experience, excluding internships, in backend, infrastructure, platform, or product engineering roles. A track record of designing, building, and operating production backend services, developer-facing APIs, or distributed syste