Customer Quality And Rma Engineer in United States

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success. Datadog’s LLM Observability product enables organizations to monitor, troubleshoot, and optimize large-scale LLM-powered applications with confidence, while meeting requirements around data privacy, compliance, and cost management. As a Product Solutions Architect, you will partner closely with Datadog customers and the LLM Observability product team to design architectures, implement best practices, and drive adoption of LLM observability across customer environments. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Serve as the in-house subject matter expert for Datadog’s LLM Observability product Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting LLM Observability Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience Who You Are: You bring a strong software engineering foundation, with hands-on experience bu

We are seeking a Senior Revenue Accountant to join Datadog's growing Finance team. In this role, you will support the company's revenue accounting operations by partnering across Finance, Customer Success, Sales Operations, and other cross-functional teams to ensure accurate revenue recognition, billing, and financial reporting. You'll play a key role in improving order-to-cash processes, supporting month-end close activities, and helping scale finance operations in a fast-growing SaaS environment. This position offers the opportunity to develop expertise in technical accounting, process improvement, and cross-functional collaboration while contributing to Datadog's continued growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Execute month-end close activities, including preparing journal entries, balance sheet reconciliations, and supporting schedules. Analyze complex customer billing arrangements and prepare revenue recognition analyses in accordance with ASC 606. Manage invoicing activities, calculate key revenue metrics, and partner with customers and internal teams to resolve billing questions. Collaborate with Customer Success, Deal Desk, Sales Systems, and Order Operations to improve the order-to-cash process and operational efficiency. Support internal and external audit activities, including revenue walkthroughs and preparation of audit documentation. Contribute to process improvement initiatives and other cross-functional finance projects that support business growth. Who You Are: Bachelor's degree in Accounting and 3+ years of progressive accounting experience, preferably at a public company or Big Four accounting firm. Strong understanding of revenue accounting principles, including experience applying ASC 606 guidance. Excellent written

Our SLED sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success. We are searching for an experienced SLED Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new State, Local, and Education accounts within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into State, Local, and Education organizations while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with SLED enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of value drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 3+ years closing experience (mix

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly and successfully. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a Senior Services Architect focused on Security and Cloud SIEM, you will help customers design, implement, and operationalize Datadog’s security capabilities across cloud, infrastructure, application, and log data sources. You will lead structured, outcome-driven professional services engagements delivered through a day-based professional services delivery model, partnering directly with customers through co-development working sessions, architecture workshops, implementation planning, and operational handoff. This role is ideal for someone who combines customer-facing consulting experience with strong cybersecurity knowledge, hands-on Cloud SIEM implementation skills, and an understanding of security control frameworks such as NIST 800-53, the NIST Cybersecurity Framework, CIS Controls, MITRE ATT&CK, SOC 2, PCI, HIPAA, ISO 27001, or similar standards. At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design and guide execution of Datadog implementations, focusing on Security and Cloud SIEM deployment, including discovery, requirements gathering, technical architecture, deployment planning, and launch. Partner with customers to map security requirements, controls, and monitoring objectives to Datadog capabilities, including frameworks such as NIST 800-53, NIST Cybersecurity Framework, CIS Controls, MITRE ATT&CK, SOC 2, PCI, HIPAA, ISO 27001, or similar standards. Advise customers on security data strategy, including log source prioritization, parsing, normalizat

Our Enterprise Federal sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product. Whether you’re looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success. We are searching for an experienced Federal, Civilian Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new Civilian Agencies within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 3+ years closing experience (

Our SLED sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success. We are searching for an experienced SLED Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new State, Local, and Education accounts within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into State, Local, and Education organizations while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with SLED enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of value drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 3+ years closing experience (mix

Our Enterprise Federal sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product. Whether you’re looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success. We are searching for an experienced Federal, Civilian Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Public Sector enterprise segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into new Civilian Agencies within a rich territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 3+ years closing experience (

We are looking for an experienced Partner Sales Manager to ignite partnerships by identifying and recruiting new partners for long-term success and nurture ongoing relationships with key strategic Global Systems Integrator partners. Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Identify and recruit new strategic Global SI partners to drive revenue growth Enable and activate existing GSI partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations Generate partner-sourced net-new sales pipeline and revenue Who You Are: 10+ years of partner-facing, quota-carrying experience in business development, strategic alliances, or channel sales at a cloud services or software as a service organization Proven experience in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships Understanding of, and exposure to working with, the leading Global and regional SIs Ability to quickly understand technical concepts and architectural scenarios, and explain them to others verbally and in writing Willingness to travel 40-50% of the time Bonus Points: 10+ years of partner-facing, quota-carrying experience in business development, strategic alliances, or channel sales at a cloud servic

We are looking for an experienced Partner Sales Manager to ignite partnerships by identifying and recruiting new partners for long-term success and nurture ongoing relationships with key strategic Global Systems Integrator partners. Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Identify and recruit new strategic Global SI partners to drive revenue growth Enable and activate existing GSI partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations Generate partner-sourced net-new sales pipeline and revenue Who You Are: 10+ years of partner-facing, quota-carrying experience in business development, strategic alliances, or channel sales at a cloud services or software as a service organization Proven experience in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships Understanding of, and exposure to working with, the leading Global and regional SIs Ability to quickly understand technical concepts and architectural scenarios, and explain them to others verbally and in writing Willingness to travel 40-50% of the time Bonus Points: 10+ years of partner-facing, quota-carrying experience in business development, strategic alliances, or channel sales at a cloud servic

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

Datadog is seeking a Director of Product Management for Platforms to lead the internal platforms that power our global engineering organization. This is both a customer and internal platform leadership role, focused on enabling Datadog customers to maximize value with Datadog but also to enable other Datadog products to build, scale, and operate products efficiently and reliably. In this role, you will bring a combination of technical expertise, product management experience, and a deep understanding of platform and shared capabilities to help Datadog grow its leadership position. You will lead a team of product managers and collaborate with senior leadership in product, engineering and design. Your scope includes driving product features shared across all Datadog but also large-scale Datadog’s platform solutions. What You’ll Do Own the vision and strategy for platform products, ensuring alignment with overall company goals and customer needs. Identify new opportunities for innovation and drive them from concept to execution, ensuring they have a measurable impact on customers and the business. Define product roadmaps and manage the prioritization of features and initiatives to ensure the team's efforts are aligned with business goals. Drive Platform Adoption: Partner with engineering and product teams to ensure widespread adoption of shared platforms and shared features, reducing duplication and accelerating delivery. Improve Operational Efficiency: Improve developer velocity, time-to-production, and operational efficiency across Datadog’s engineering ecosystem. Collaborate with cross-functional teams including engineering, design, data science, marketing, and sales to deliver infrastructure product solutions that meet customer needs and business objectives. Define and Track Success Metrics: Define and track platform success metrics, including adoption of platform capabilities, reduction in internal toil, time-to-production improvements, cost efficienc

Datadog's Forward Deployed Engineering function is in an active growth phase, and the FDE Lead will play a central role in shaping what comes next. Working in close partnership with the Head of Datadog for Startups and Forward Deployed Engineers, and the existing FDE team, you will help define and expand the FDE framework, build out the structures and processes that allow the team to operate at scale, and extend the program's reach well beyond any single customer segment. This role sits at the rare intersection of sales, execution, program design, and hands-on engineering leadership. You are part field technical leader, part program architect, and part cross-functional connector. You will help determine what the FDE motion looks like at Datadog, contribute to its playbook, and push the boundaries of what the team can deliver. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Evolve and scale the FDE operating model end to end: engagement intake, scoping, sprint delivery, handoff back to account teams, and the success metrics (time-to-value, adoption lift, ARR influence, NPS) and reporting infrastructure that support them. Build out a catalog of FDE offerings spanning observability quickstarts, custom integration development, LLM/AI observability accelerators, CI/CD pipeline instrumentation, and cost optimization deep dives, and contribute to their pricing and business models, including free-to-paid conversion plays, paid deployment packages, and post-deployment success motions. Capture product and feature gaps uncovered during deployments, translate them into structured prioritized briefs, and partner with PM and Engineering to strengthen the field-feedback channel that informs roadmap decisions on a regular cadence. Hire, onboard, an

MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud. You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. You are prepared to be one of the founding members of a 24/7/365 global cloud operations team. Cloud Operations Engineers will be responsible for day-to-day duties such as creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace. FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment. This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp. At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems. This role will be based remotely in Colorado. Responsibilities Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and to

About the Team The Product & Platform teams at OpenAI are responsible for delivering the company’s most impactful offerings—such as ChatGPT, our API platform, and new enterprise capabilities—to a global and diverse customer base. These systems must perform at scale and deliver exceptional experiences to developers, consumers, and businesses alike. Technical Program Managers at OpenAI play a key leadership role in scaling these efforts, partnering deeply with product, engineering, design, and go-to-market teams to bring ambitious ideas to life and ensure clarity and discipline in execution. About the Role We are hiring a Technical Program Manager to support OpenAI's critical AI deployments across strategic cloud partners. This role is designed for a candidate who can operate as an end-to-end owner across internal engineering teams and external partner organizations. This role will drive the technical strategy and execution required to bring OpenAI models and platform capabilities into partner environments responsibly and at scale. The work spans engineering deliverables, shared roadmaps, model launch pipelines, technical integration, launch readiness, and post-launch follow-through. You will work closely with senior leaders across OpenAI engineering, infrastructure, product, safety, security, legal, finance, and go-to-market, as well as technical counterparts at our partners. The job is to turn broad partnership commitments into concrete execution plans, align both sides on what must land, and build repeatable mechanisms for launching OpenAI capabilities on third-party platforms. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead end-to-end execution for major cloud partner programs spanning model deployment, product integration, operational readiness, launch follow-through, and partner-platform adoption. Own integrated technical roadma

About the team OpenAI’s Forward Deployed Engineering team partners with healthcare organizations to deploy production AI systems across clinical, operational, and member-facing workflows. We work at the boundary of customer deployment and core platform development, using customer engagements to define repeatable architectures, evaluations, integrations, and operating standards for complex, regulated healthcare environments. About the role We are hiring a Forward Deployed Engineer (FDE) to own end-to-end deployments of our models within healthcare organizations, including payers, providers, health systems, and healthcare technology companies. You will lead technical discovery, architecture, implementation, evaluation, productionization, and handoff, translating complex customer workflows, data, infrastructure, and regulatory constraints into production AI systems. You will measure success through production adoption, measurable workflow impact, and evaluation loops that establish customer-specific benchmarks, acceptance criteria, and launch readiness. You’ll collaborate directly with customer technical and operational teams, alongside internal Business, Research, Product, Engineering, and Security partners, to deliver solutions and translate deployment learnings into product improvements. This role owns the technical solution; ownership of the commercial or executive relationship is not required. This role is based New York City. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own the technical solution end to end, from customer discovery and workflow scoping through architecture, hands-on implementation, evaluation, production deployment, adoption, and handoff. Partner credibly with customer engineers, operators, and domain experts to frame ambiguous problems, define scope, and translate payer, provider, or health-system workflows into technical requirements and measurab