Customer Success Associate in United States

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking for a VP of Product Management to lead AI product strategy at Smartsheet. You will lead a product team responsible for defining our comprehensive AI vision and roadmap, ensuring we build a cohesive, coordinated approach to how AI transforms our product. Your team will establish the strategic direction for specialized AI agents, evaluation infrastructure, and AI-powered capabilities, from platform foundations through to customer-facing features. You will report to our Chief Product and Technology Officer located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Lead a high-performing product team focused on defining and executing Smartsheet's comprehensive Applied AI product strategy. Define the strategic roadmap for AI product initiatives — from conversational experiences, MCP, automations, specialized agents, and evaluation infrastructure through to AI-powered features in customer-facing products — ensuring a cohesive, coordinated vision. Own the business outcomes of the AI portfolio — define the success metrics (adoption, retention, expansion, and revenue impact), set the targets, and hold the team accountable to them. Instrument, measure, and iterate: build the data and evaluation foundation that tells us whether AI features are actually working, and use it to make hard prioritization calls — including what to sunset. Move fast in a fast-moving space — ship, learn, and adjust in short cycles rather than waiting for per

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Forward Deployed Engineers work directly with the largest and fastest-growing AI companies in the world, owning their technical outcomes on Baseten and taking on the hardest problems in serving and improving models at scale. The work spans the model lifecycle: inference, post-training, and the systems that tighten the loop between them. Act as each account's de facto CTO on Baseten, with final accountability for how their workloads are designed, run, and scaled. Take customer objectives from vague to shipped: frame the problem, define the spec and success criteria, build the PoC, and carry it through to production quickly, using the right tools for the problem. Design the evals and benchmarks that isolate where quality or performance falls short, then close the gap yourself, whether that means optimizing inference, improving the model through post-training, or reworking the eval itself. Be the first responder to mission-critical failures including triage, owning the fix directly or route to the owning team and stay accountable until it ships. Build internal systems so that each engagement is faster than the last. This includes tooling and automation for eval and deployment infrastructure, and the recipes and reference implementations that make the product more self-serve. Shape the product itself, channeling what your accounts need into the roadmap and shipping fixes and features into Baseten's codebase yourse

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are seeking a Sales Manager to help lead a team of Strategic Account Executives. This person will be responsible for building and coaching a team of high-performing sales reps, driving revenue growth, and partnering closely with product and engineering to bring our cutting-edge AI infrastructure to customers. RESPONSIBILITIES Lead and mentor a team of Strategic Account Executives to consistently exceed pipeline and revenue goals. Help define and execution on go-to-market strategy for our fastest growing customer segment. Collaborate cross-functionally with Marketing, Product, and Engineering to align customer needs with Baseten’s product roadmap. Be deeply engaged with the product, enabling reps to have highly technical conversations with prospects and customers. Foster a culture of accountability, learning, and collaboration within the sales team. REQUIREMENTS 6+ years of closing sales experience, with 2+ years in management leading high-performing teams. Strong technical acumen, ideally with background in AI infrastructure, cloud infrastructure, or developer platforms. Comfortable operating in the weeds with technical products and guiding reps through complex deals. Proven track record of success in Strategic/Enterprise sales environments. Based in San Francisco or New York and open to coming in office at least 3 days per week (Tuesday-Thursday). BENEFITS Competitive compensation, including meaningful equ

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: As a Solution Architect at Baseten you will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable deployments and proofs of value for customers. This role is a great fit for entrepreneurial, customer-facing technical professionals who want a front-row view into how modern companies adopt AI at scale, and who enjoy working across technical discovery, solution design, demos, deployment scoping, and hands-on customer implementations, in close partnership with Sales and Engineering. RESPONSIBILITIES: Partner with Sales on customer discovery calls (most often second calls, occasionally first calls for large accounts). Lead demos and technical scoping to align on success criteria, architecture, and deployment approach. Own benchmarking and repeatable deployments , including: Handling standard deployment patterns and configurations across many modalities – LLMs, embeddings, image and video generation, VoiceAI, etc. Advising on tradeoffs like H100s vs B200s and latency-optimized vs throughput-optimized setups. Driving consistent “playbook” style deployments for common models and use cases. Become a power user of different runtimes such as vllm, sglang, and TRT-LLM and all the common configurations and tradeoffs between them Drive POC and project execution , including: Scoping POCs and keeping stakeholders aligned on timeline, deliv

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are seeking a Sales Manager to help lead a team of Account Executives within our Startups segment. This hire will be responsible for building and coaching a team of high-performing sales reps, driving revenue growth, and partnering closely with product and engineering to bring our cutting-edge AI infrastructure to customers. RESPONSIBILITIES Lead and mentor a team of Startups Account Executives to consistently exceed pipeline and revenue goals. Help define and execution on go-to-market strategy for our fastest growing customer segment. Hire and scale the team by recruiting, interviewing, and onboarding top talent Collaborate cross-functionally with Marketing, Product, and Engineering to align customer needs with Baseten’s product roadmap. Be deeply engaged with the product, enabling reps to have highly technical conversations with prospects and customers. Foster a culture of accountability, learning, and collaboration within the sales team. REQUIREMENTS 4+ years of closing sales experience, with 2+ years in management leading high-performing teams. Strong technical acumen, ideally with background in AI infrastructure, cloud infrastructure, or developer platforms. Comfortable operating in the weeds with technical products and guiding reps through complex deals. Proven track record of success in high velocity sales environments. Based in San Francisco or New York City and open to coming in office at least 3 d

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: We are looking for a seasoned, hardworking, smart and over achieving Senior Solutions Engineer with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for selling into new prospects as well as farming back into existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new custo

Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our white label embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us along the journey! The Opportunity As Glide’s Founding Product Manager , you’ll be a key partner to our Chief Product Officer and our first dedicated product hire. You’ll define our roadmap, launch new products, and set the tone for how we build. This is a rare opportunity to join an early-stage company and help create a new standard in financial technology. What You’ll Do: Drive Product Vision & Execution Own the roadmap for our flagship account opening product and our AI Agents Ship fast—hand off your first spec to engineering within 7 days Work closely with design and engineering to build secure, reliable features Use data, feedback, and market insights to inform decisions Solve Real Customer Problems Partner directly with community banks and credit unions to understand their biggest pain points Translate complex workflows into intuitive, scalable products Define success metrics and iterate quickly based on learnings Own the full product lifecycle—from discovery through launch and adoption Shape How We Build Establish product development best practices from the ground up Drive a fast, iterative build-measure-learn loop in partnership with engineering Ensure alignment across sales, marketing, ops, and GTM efforts Help shape the product org and culture as we scale Who you are, and the experience we’re looking for: Fintech experience: 5–7+ years of product management experience, ideally in fintech. Strong understanding of financial services, particularly banking, lending, or payme

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ABOUT THE ROLE We are hiring the next generation of product managers. AI has collapsed the work that used to sit between an idea and a working version of it, and for the first time, PMs can be true builders. The PMs who win in this era do not manage the work. They build the product, every day, with their own hands. A Senior Product Manager owns a meaningful surface of ClickUp and is accountable for whether it gets better. You decide what to build and why, then go build a working version of it. You prototype in Cursor and Claude when an idea is faster shown than written. You live in the data and the customer signal, and the time between spotting a problem and having something people can react to is measured in days, not weeks. The PMs who compound the most impact at this level are the ones who keep finding leverage that did not exist last quarter. KEY RESPONSIBILITIES Own the vision, roadmap, and delivery for a defined product surface, balancing near-term wins with longer-horizon investments. Run continuous discovery. Building and using agents to monitor and synthesize that part of your job. Write sharp PRDs and specs that give engineering and design what they need to move fast without ambiguity. Define success metrics before you build, track them after you ship, and iterate when outcomes do not match expectations. Prototype your own ideas using Cursor, Claude Code, and our Prototype Playground. Show the concept before filing the ticket. Collaborate cross-functionally with engineering, design, analytics, and GTM without needing to be managed through the process. Present your roadmap and results clearly

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Linear is in a unique position—we are profitable, which gives us the flexibility to invest thoughtfully as we grow. We want to build a company that scales well—not just in our product, but in how we run our GTM programs. In this role, you’ll design, own, and evolve the systems that power our sales, success, and marketing teams. You’ll take ideas from concept to execution, streamlining our tech stack, introducing automation and AI where it meaningfully improves outcomes, and building scalable workflows that help our customer-facing teams focus on high-impact work. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America (east coast) or London. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Increase the productivity of our Customer-facing teams through automation, AI, and process improvement Execute and find ways to scale our PLG → PLS motions Ideate new ways to go to market Help the business make data-informed decisions through analysis and discussion Work cross-functionally to keep leaders and departments informed and aligned with plans Design and improve the process that our sales, success, and marketing teams run on What we're looking for 6+ years at a

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Product team builds the network that powers the future of financial services. Our mission is to unlock financial freedom for everyone through open finance. Product Managers at Plaid are curious, customer-obsessed, and move quickly to deliver value. They take ownership, sweat the details, and make sound decisions with imperfect information. As a Product Manager on the AI Foundations team, you will drive Plaid’s AI strategy by building the data and intelligence layer that powers smarter financial experiences. You will work across engineering, data science, and research to develop scalable AI systems—from core embeddings and representation learning to applied model integrations that enhance developer and consumer outcomes. This role is for an experienced PM who thrives at the intersection of AI and platform products. You are technically fluent, strategic, and execution-oriented. You enjoy turning advanced machine-learning capabilities into reliable, trusted infrastructure that scales across Plaid’s ecosystem. Responsibilities AI Platform Vision: Define the strategy, roadmap, and success metrics for Plaid’s core AI and data foundation, enabling smarter, more adaptive financial products across th

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Role Summary As a Sr Client Partner at Pinterest, you will serve as a strategic visionary, cultivating trusted relationships with top-tier clients in the grocery industry through your deep expertise in full-funnel sales. By leveraging your nuanced understanding of client businesses, you will independently engage assigned customer accounts to promote Pinterest products effectively. Your primary responsibilities include meeting performance targets, developing new business, maintaining and expanding customer relationships, and resolving specific customer issues. By guiding clients’ efforts, you'll drive value for millions of Pinners seeking inspiration and action, forming strategic alliances both internally and externally. Success in this role depends on your ability to drive substantial revenue growth and spearhead a vision for long-term client su

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency. As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operati

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency. As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operati

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Global Operations Specialist Help our customers improve their global supply chains The Opportunity: At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients, both consignees and shippers, across 112 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success. Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency. As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operati

Location Details: Santa Clara, CA At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day. Join our team Join GoDaddy's Global IT Support team as a Desktop Support Technician in our Santa Clara office, where you'll be the face of IT for employees who rely on technology to do their best work every day. In this hands-on, 100% on-site role, you'll provide walk-up and escalated technical support, troubleshooting hardware, software, workplace technology, and connectivity issues while delivering an exceptional customer experience.You'll collaborate closely with a globally distributed team of support professionals across North America, EMEA, and APAC, helping resolve both everyday technical requests and high-priority incidents in a fast-paced environment. Success in this role is driven as much by your communication, empathy, and problem-solving skills as your technical knowledge, making it an excellent opportunity for someone who enjoys helping people and learning new technologies.If you're passionate about customer service, curious about how technology works, and looking to grow your career in enterprise IT, we'd love to hear from you. What you'll get to do... Provide front-line technical support to employees by diagnosing and resolving hardware, software, operating system, peripheral, and account-related issues, ensuring minimal disruption to productivity. Manage and prioritize incidents and service requests through the IT ticketing system, taking ownership from initial intake through troubleshooting, resolution, and follow-up communication. Configure, deploy, maintain,