Customer Success Manager in United States

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. We play a crucial role in a customer's success by providing technical guidance to enable growth, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate. As a Territory TAM you will collaborate with Partner Account Managers who will surface partner requests based on technical needs. From there you will drive the technical engagement, acting as an expert resource to assist customers with integration reviews, troubleshooting, and technical best practices to help them maximize their use of Plaid products. You will play a crucial role in enabling customer success at scale. Responsibilities: Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play: As Lead Product Manager, Professional Services , you’ll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes. Define and drive the product approach for Professional Services-led opportunities Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements. Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability. Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap. Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap. Partner across Product, Engineering, Sales, Customer Success, and Professional Services Translate customer-driven requests into clear product decisions, recommendations, and next steps. Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans. Build strong rapport with internal count

The product operations team enables product excellence at scale at Datadog. With over thirty standalone products on a single platform, product operations drives consistency, efficiency, and quality across the organization. As a Product Operations Manager, you will help the product organization do its best work. You'll build and scale the processes, frameworks, and cross-functional workflows that enable PMs and their partners to ship effectively. This includes touchpoints with inbound, delivery, outbound workstreams in product development. This is a role for someone who thrives in the space between teams: driving alignment, removing friction, and ensuring that the operational foundations of the product org can keep pace with Datadog's growth. At Datadog, we place value in our office culture, the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own and improve the full Product Development Life Cycle . Own and drive operational excellence for product launches. This includes coordinating across Product, Engineering, Marketing, Sales, Customer Success, and Support to ensure we are ready to bring quality products and support to our customers. Build AI-powered workflows and agents that automate and accelerate operational work. From customer feedback triage to launch tracking to cross-functional reporting, you'll experiment with and deploy AI tools and custom agents to help the product org move faster and smarter. Build and maintain a single source of truth for launches giving cross-functional partners real-time visibility into what's shipping, when, and what's needed from each team. Drive centralized product knowledge and enablement , ensuring PMs and stakeholders have the tools, resources, templates, and context they need to succeed and making it easily discoverable. Analyze and quantify product signals. Query pro

A senior field and partner marketer who can translate Public Sector strategy into focused, measurable go-to-market execution across priority federal accounts, partner ecosystems, and high-impact market moments. We are looking to speak to candidates who are based in United States. About the Role MongoDB is seeking a Senior Marketing Manager, U.S. Public Sector to lead strategy and execution for key Public Sector marketing priorities, with a primary focus on federal growth motions. This role will translate business priorities into integrated marketing plans that strengthen account engagement, accelerate pipeline, deepen partner alignment, and build market momentum for MongoDB in highly regulated buying environments. This is a strategic, hands-on senior individual contributor role. The right candidate can independently lead complex, cross-functional programs; create clear operating rhythms; influence senior stakeholders across Sales, Partner, Product Marketing, Developer Relations, Customer Success, Communications, and Marketing leadership; and connect marketing activity to measurable business outcomes. The Senior Marketing Manager will play a central role in MongoDB’s Public Sector growth strategy by driving high-impact programs across priority agencies and partner-led routes to market. This includes helping activate major Public Sector growth moments, such as FedRAMP High-related go-to-market motions. This role reports to the Regional Marketing Lead and works closely with Public Sector Sales, Partner, and Marketing leadership. What You’ll Do Build and own the annual U.S. Public Sector marketing plan, aligning investments to business priorities, target segments, priority accounts, partner ecosystems, and pipeline goals Translate senior leadership direction into clear quarterly priorities, program plans, success metrics, and stakeholder operating rhythms across the Public Sector business Lead the strategy, planning, execution, and measurement of MongoDB’s flagship Publ

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role The Go To Market (GTM) team at OpenAI is dedicated to helping customers realize the transformative potential of AI technology. We are seeking a Revenue Operations Manager to support and optimize the operations within our Technical Success team, working closely with cross-functional teams to drive operational excellence and maximize customer impact. As a Revenue Operations Manager, you will focus on designing processes that enhance the customer experience, optimizing internal workflows, and delivering data-driven insights that support strategic decision-making across teams. In this role, you'll: Design and implement processes to support the OpenAI Technical Success team, ensuring seamless management of customer interactions throughout the lifecycle, from onboarding to ongoing technical support and services delivery. Work closely with technical teams to ensure that operational processes are scalable and efficiently integrated into customer success workflows. Define and track key performance indicators (KPIs) specific to technical success, developing and maintaining dashboards to provide actionable insights to stakeholders and leadership. Manage capacity and coverage strategy for the Technical Success team, working with leadership to ensure alignment with business objectives and offering data-driven recommendations for improvements. P

VTS is the category leader in commercial real estate technology with more than 13 billion square feet managed on our platform globally. Every account in your book represents an opportunity to expand how some of the largest owners and operators in the industry leverage technology to modernize their portfolios. As an Account Manager, you will work directly with leadership while helping drive the next phase of growth at VTS. You will own expansion revenue across a portfolio of 60 to 80 SMB and lower mid market commercial real estate accounts. Your job is simple: generate and close net new revenue within your book. That means identifying whitespace, creating urgency, and running multiple deal cycles simultaneously, not waiting for opportunities to come to you. This is not a support role. Renewals and adoption are handled separately. You own the commercial motion including upsells, cross sells, and new product expansion, with a direct quota and meaningful upside for top performers. Here’s what you can expect as an Account Manager: Proactively identify expansion opportunities across your book using product usage data, account signals, and direct customer conversations. Run 30 to 60 day deal cycles across multiple accounts simultaneously. Build relationships with decision makers and navigate 1 to 3 stakeholder buying groups to close opportunities. Maintain a disciplined pipeline with accurate forecasting and clear next steps on every active deal. Partner closely with Customer Success and Sales while maintaining ownership of the commercial opportunity. Create urgency and momentum across active deals instead of reacting to inbound demand. What makes you a great fit? 2-4 years in a quota carrying B2B SaaS role across account management, SMB sales, or expansion focused customer roles. Demonstrated success sourcing and closing expansion revenue independently. Experience managing a high volume book of business with strong organizat

Reporting to the Senior Manager, Enablement Curriculum and working across a cross-functional Enablement team, you'll build learning experiences that hold up in the field - objectives, practice, assessment, and the content that carries them. This is a builder's role. You'll decide how the learning actually works, and you'll own the quality of what ships. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. Who you are: An owner: You take pride in your outputs and their outcomes. You take ownership from design through launch and everything that comes after it. An innovator: You challenge the status quo, bring new ideas, and look for ways to improve what already exists. An agile problem solver: You shift seamlessly between detail and big picture to meet the moment, adapting to change with a solutions-oriented mindset. A lifelong learner: You challenge assumptions and use curiosity to drive continuous improvement. A trusted advisor: You ask sharp questions, synthesize complex ideas, and build relationships to understand and explain ambiguous concepts. A clear communicator: You bring structure, clarity and polish to your work - written, verbal or visual. What you’ll do: Build the curriculum for Global Commercial Customer Success. Develop high-quality enablement content (instructor-led materials, facilitator guides, eLearning, job aids and assessments) for both individual contributors and their frontline leaders, built to instructional design and adult learning principles. Build within the learner journey. Contribute to and build the components of role-specific journeys (onboarding, everboarding and on-demand) inside the curriculum arc for your area. Know what good looks like. Translate performance expectations into observable behaviors and clear proficiency standards. Turn

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we empower both enterprises and individuals to reach their full potential. Our culture prioritizes impact, innovation, and collaboration, making Snowflake the ideal place to build ambitious projects, execute quickly, and advance technology — and your career — to the next level. The Role We are seeking a Senior Manager, Applied Field Engineering — AI/ML Product Specialists to lead a high-performing team of AI/ML specialists at the intersection of product, field, and customer success. In this hands-on leadership role, you will manage a team of Applied Field Engineers who are deep practitioners in Snowflake's AI/ML product portfolio — including Cortex AI, ML modeling, and agentic workflows. You will drive product adoption and customer outcomes, ensuring customers move beyond initial activation to unlock the full depth of Snowflake's AI/ML capabilities. Critically, you will serve as a strategic bridge between the field and Snowflake's product organization — translating customer experience into structured product insight that directly shapes roadmap priorities. You will work closely with Product Management, Engineering, and Sales leadership to ensure Snowflake builds the right things and customers realize their full potential. Responsibilities & Focus Areas Pro

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. About the Role We are seeking a technical, strategic and creative Partnerships Product Marketing Manager to drive the success of our ecosystem partners. In this role, you will work closely with our partnerships, product and engineering teams and with emerging technology companies to bring differentiated joint solutions to market. You will be responsible for shaping partner narratives, creating impactful content, and enabling joint go-to-market programs that amplify our reach. The ideal candidate combines storytelling skills, technical acumen, and the ability to collaborate across partner and internal teams. Key Responsibilities Partner Storytelling & Content Develop compelling technical blog posts, white papers, solution briefs, and customer success stories highlighting the value of joint solutions. Translate technical integrations into clear, differentiated messaging for both technical and business audiences. Enablement & Training Build and deliver enablement programs to arm partner sales teams with the tools, messaging, and collateral they need to position and sell our solutions. Create sales playbooks and battlecards tailored to each partner’s ecosystem. Joint Go-to-Market Campaigns Plan and execute co-marketing campaigns with partners, including webinars, events, solution launches, and demand-generation activities. Manage partner marketing calendars and ensure alignment with key product milestones. Cross-Fu

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. As Linear moves upmarket, the gap between deal close and successful enterprise rollout has become our most important surface area. We're hiring an Implementation Manager to own that gap. You will be the single point of accountability from signed contract through successful go-live, coordinating across CSM, Solutions Engineering, Customer Education, Sales, and the customer's own teams to make every enterprise rollout repeatable, on time, and high quality. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. EST time zone is preferred for this position. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations Build the enablement calenda

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Product team builds the network that powers open finance. We unlock financial freedom by enabling innovation, reliability, and customer success. Our PMs are curious, fast-moving, and customer-obsessed, making intuitive, reliable experiences that help people thrive financially. As a Product Manager at Plaid, you’ll define and drive products that help millions connect, move, and manage their money. You’ll partner with engineering, design, and go-to-market teams to translate customer needs into impactful, high-quality products. This role suits someone early in their PM career who loves to learn, collaborate, and build meaningful solutions that improve financial lives. Responsibilities Own a product area: define problems, write clear requirements, and drive execution with cross-functional teams. Shape the roadmap using data, feedback, and market signals. Collaborate with Engineering and Design to deliver intuitive, high-quality experiences. Use metrics and user insights to measure and improve outcomes. Communicate clearly, align stakeholders, and guide decisions. Act with a founder mindset–simplify, move fast, and embrace feedback. Learn continuously and help raise the bar for Plaid’s products a

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Product team builds the network that powers open finance. We unlock financial freedom by enabling innovation, reliability, and customer success. Our PMs are curious, fast-moving, and customer-obsessed, making intuitive, reliable experiences that help people thrive financially. As a Product Manager at Plaid, you’ll define and drive products that help millions connect, move, and manage their money. You’ll partner with engineering, design, and go-to-market teams to translate customer needs into impactful, high-quality products. This role suits someone early in their PM career who loves to learn, collaborate, and build meaningful solutions that improve financial lives. Responsibilities Own a product area: define problems, write clear requirements, and drive execution with cross-functional teams. Shape the roadmap using data, feedback, and market signals. Collaborate with Engineering and Design to deliver intuitive, high-quality experiences. Use metrics and user insights to measure and improve outcomes. Communicate clearly, align stakeholders, and guide decisions. Act with a founder mindset–simplify, move fast, and embrace feedback. Learn continuously and help raise the bar for Plaid’s products a

Alerting is the beating heart of the Datadog platform. It is the critical bridge between raw data and decisive action, ensuring that when our customers’ systems falter, they are the first to know. Datadog is reimagining alerting; we’re evolving beyond simple triggers into providing a sophisticated, AI-powered posture that covers both known and unknown risks. As the Product Manager for Notification Orchestration, you will lead the evolution of how alerts reach the right people at the right time. You will define the strategy for our notification routing engine, ensuring that thousands of businesses can manage complex alerting logic without being overwhelmed by noise. You will empower customers to move beyond managing individual monitor outputs to a world where notifications are grouped, contextualized, and reliable at massive scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop a comprehensive understanding of customers and the core problems behind their alerting and notification monitoring challenges. Collaborate across product teams to identify and deliver the most critical alerts and health indicators for every product area. Define, build, and launch the next generation of user experiences for managing automated alerts and configurations. Design intuitive solutions that represent alert status and system health across the entire application, providing users with at-a-glance visibility. Join an engineering team to scope, spec, and design alerting features capable of supporting the most complex, high-scale organizations Continuously evolve the product with the latest technologies, including AI tools and agents. Partner with marketing and customer success teams to help users understand and adopt new alerting frameworks and health-monitoring

We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization. Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence. At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback Own and track team KPIs , including scheduling, utilization, productivity, and delivery outcomes Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions Drive account strategy discussions focused on product adoption, expansion, and services delivery Actively participate in recruiting , hiring, and onboarding efforts across your team and the broader organization Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives Lead multiple OKR initiatives annually , coordinating and delegating efforts across your team Demonstrate thought leadership by identifyi

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Who You Are Ema is hiring a Partner Manager to lead strategic GTM partnerships with SIs, VARs, Consulting firms, Cloud platforms, and AI ecosystem players. You will be instrumental in building and scaling a partner-led growth channel. We’re looking for a seasoned professional with experience in developing strategic partnerships, enabling partners’ sales and technical teams, and activating GTM motion with large Tier-1 partners targeting Fortune 500 enterprises. You should have a track record of enabling large partner teams on Enterprise SaaS or AI-driven solutions and driving significant revenue through partnerships. You will collaborate closely with the Sales, Marketing, Product, and Customer Success team to drive Partner success, and act as the voice of the partner internally to advocate for partner needs and product feedback. This role is ideal for you if you’re entrepreneurial, data-driven, and relationship-first. You understand that great partnerships don’t just drive revenue — they unlock new capabilities and customer value. You thrive at the intersection of strategy and execution and are energized by shaping a new category of enterprise software. You Will Identify, onboard, a