Customer Technical Services Manager in United States

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior Product Manager will lead the strategy, development, and management of AI-native products within our portfolio. This role involves driving product vision, market analysis, and cross-functional collaboration to deliver innovative solutions that meet customer needs and align with business goals. The Senior Product Manager will be responsible for overseeing the product lifecycle from ideation through to launch and beyond, ensuring the product’s success in the market.

About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We're at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, chandra, surya, marker, and lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview Datalab is growing extremely quickly, and as we grow, we outgrow our processes every few months. We're looking for a Founding Business Operations hire to find where the business is straining and fix it — designing, running, and improving the operational machinery underneath a fast-scaling company. This is a true generalist role, and the target will move as we scale. You'll own whatever the highest-leverage operational gap is at a given moment. Right now, that's our revenue and metrics layer: our pipeline and customer data need a real owner, inbound leads need to be captured and followed up reliably, and leadership needs consistent visibility into how the business and our launches are performing. That's where you'll start and where you'll have the most impact in your first few months. In two or three months the biggest gap may be somewhere else entirely — and you'll be the kind of person who's energized by that, not unsettled by it. You'll work directly with leadership and partner across sales, engineering, research, finance, and our Chief of Staff. If you're ambitious, analytical, and organized, this is a uniquely rewarding opportunity to help build an AI business from the ground up. Day to day: A typical week might

About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We’re at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, Chandra, Surya, Marker, and Lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We're hiring our founding GTM - someone who can run the full cycle of sales; sourcing leads, managing the sales process, and closing deals, all while building the playbook that future hires will run on. Datalab makes document AI infrastructure that powers extraction at scale. We're at 8-figure revenue, and have grown revenue >5x YoY, with a team of 7. Anthropic uses Datalab. So do hundreds of other companies across FAANG, frontier AI labs, financial services, insurance, logistics, healthcare, and government. Our open-source projects (Marker, Surya, Chandra) have 60k+ stars and wide community adoption. Sales today is founder-led. The goal of this role is to build a real sales motion on top of that foundation - outbound, ICP definition, enterprise process, and the playbook itself. You won’t be selling alone - engineers and the founder are heavily involved in the sales process, and the whole company pitches in to unblock deals and support customers. This is a high-ownership, high-ambiguity role. We have standard pricing in some areas and open questions in others. We have strong signals about who our best customers are, but ICP isn't fully defined. You'll work alongside the founder and our GTM team to figure those th

Salary range - $250k - $350k | Equity - up to 0.5% | In-person NYC About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We’re at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, Chandra, Surya, Marker, and Lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We're looking for a Research Engineer to own problems end to end across our models, inference service, and product. You won't just train a model and hand it off. You'll take it from training through benchmarking, into our inference stack, and work with the team to integrate it into our products. We're a small team that has shipped the current state of the art OCR model, Chandra. Our models collectively have 70k+ Github stars. Our tools are used internally at frontier AI labs like Anthropic, and Fortune 500 enterprises like Siemens. Our team focuses on training small, efficient models that outperform much larger LLMs on domain-specific tasks (like OCR, structured extraction, tables). We move fast, prioritize practical results, and build tools that are open, reproducible, and built to last. You'll test hypotheses quickly, iterate on results, and balance experimental rigor with shipping to customers. Day to day: A typical project might look like: identify a gap in extraction quality on long documents, train and benchmark a new model, optimize it for inference, and work with the team to ship it to users. Concretely: Train and evaluate models: Train task-

Founding Engineer, Open Source Salary range — $225k – $300k | Equity — .15%-.35% | In-person NYC About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We’re at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, chandra, surya, marker, and lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We're looking for a Founding Engineer to develop and evangelize our open source repos. This includes chandra, surya, marker, pdftext, and lift, which collectively have over 70k Github stars. It also includes new tools we have yet to build and launch. As you work on our repos, you’ll also become the credible person to evangelize them. You’ll turn your own work into demos, benchmarks, tutorials, and launches. You’ll also support other launches across Datalab, especially when they touch open source components like the SDK. Our projects have real reach: 70k+ GitHub stars and users everywhere from frontier AI labs to Fortune 500s. Your job is to turn that reach into a thriving, engaged developer community through content, code, and showing up where developers already are. If you're the kind of engineer who’s energized by both building things and helping other people build, this is the role for you. Day to day: Own our open source repos and SDK: Drive chandra, surya, marker, lift, and our Python SDK forward as a hands-on contributor. Ship new features and improvements that the market cares about, help plan new versions, and ow

Salary range: $225k - $300k | Equity: 0.15% - 0.35% | In-Person: NYC About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We’re at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, Chandra, Surya, Marker, and Lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We’re looking for a fullstack engineer who wants to build the interfaces, tools, and infrastructure that help developers and enterprises use our models. You’ll work across the stack to shape how people interact with OCR, extraction, and document-understanding systems. That includes building core inference workflows, creating intuitive UI for complex parsing tasks, and improving the developer experience across our open-source repos and API. This is a high-ownership role that blends engineering, product thinking, and community engagement. You will work closely with the founders and the rest of the team to ship features, improve performance, and make our technology accessible to a global community of builders. As a small and fast-moving team, roles are fluid. You should enjoy working across backend, frontend, performance, and user-facing surfaces. Your work will directly influence how teams evaluate and deploy our models. Day to day, you will: Ship features to our open source repos, API, and internal tooling. Design and build frontend features that make document parsing more interactive and understandable. Optimize inference performance and improve th

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Our Executive Operations team work closely with Notion’s leadership, serving as trusted advisors, collaborators, and problem-solvers. We focus on amplifying the impact of our executives by anticipating needs, streamlining operations, and building systems that keep leaders focused on the highest leverage work. We’re deeply connected to Notion’s mission and values, and we take pride in creating an environment of collaboration, clarity, and authenticity. Our team thrives on strong relationships, operational excellence, and a shared commitment to building tools that empower people to think and work together more effectively. This role calls for someone who is proactive, adaptable, and deeply organized. Someone who can balance complex scheduling, drive cross-functional coordination, and bring clarity to fast moving priorities. This person will support 2 leaders in our Engineering and Product orgs. Our ideal candidate thrives in dynamic environments, operates independently, and consistently finds ways to improve workflows and communication. You’ll be a key partner in making sure our leaders and the company as a whole can mo

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. This internship will take place from January 25 - April 16 and you will need to be able to work out of our SF office during this time. What You'll Achieve: Conduct data analyses to gain insights about Notion and use these insights to uncover opportunities for improvements in our product and business. Communicate these insights with actionable recommendations to cross-functional teams (insights are useful, impact is even better!). Work with cross-functional partners across the product and business to learn about their functions and use data to advance their respective areas. Create metrics and build dashboards to monitor the growth and health of Notion. Communicate insights and recommendations effectively to leadership and have an impact on strategic decision-making. Qualifications: Pursuing a bachelor's or master's in a quantitative field such as Economics, Statistics, Applied Math, Engineering, Computer Science, or Natural Sciences. Must graduate before December 2027. This internship will take place from January 25 - April 16 and you will need to be able to work out of our SF office during this time. Previous research or internship

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Imagine getting off a long international flight, standing in the freezing rain, attempting to contact your Airbnb host, only to realize that they are not responding because the Airbnb that you booked was not real. The Listing Integrity team’s ultimate goal is to prevent experiences like this by proactively detecting and removing fraudulent listings (Homes, Experiences, and Services) so that guests can search and book on Airbnb with confidence. The team uses data driven heuristics, machine learning models, and customer service operations in order to accomplish this goal. The Difference You Will Make: As a Software Engineer on the Listing Integrity team, you will be working with data scientists, designers, product managers, and customer service operations to innovate new ways we can stop bad actors in the ever evolving fraudulent listing creation and financial losses associated with it by collaborating across team boundaries. On this team, you must have the curiosity to dig deep into various end to end systems in order to understand how and where the fraud occurs. Your curiosity will be rewarded with finding projects that have outsized impacts on decreasing fraud losses and protecting Airbnb users from bad experiences while on vacation. A Typical Day: Work with large scale back end systems to detect fraudsters, using rules and connecting to productionalized machine learning models. Work collaboratively with cross-functional partners including machine learning engineers, product managers, operations and data scientists, identify opportunities for business impact, und

About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential. About the Role The CRM team at Stitch Fix is responsible for strengthening client relationships, maximizing customer lifetime value, and driving long-term retention through data-driven personalization. As a CRM Marketing Manager, you will strategically own and innovate key pillars of our CRM organization. Partnering closely with Creative, Data Science, Product, and Engineering teams, you will deliver highly personalized lifecycle programs across multiple channels to measurably reduce churn, increase reactivation, and elevate the overall customer experience. Responsibilities: Strategize and execute comprehensive, cross-channel lifecycle and transactional programs (including Email, App Push, SMS and Packaging Inserts) to drive customer engagement and loyalty. Own and optimize the end-to-end planning and development workflow for CRM marketing initiatives, ensuring rapid execution and agile adaptation based on performance data. Collaborate cross-functionally with Creative, Product, Engineering, and Customer Service stakeholders to build a seamless customer journey and elevate the role of our Stylists in our content strategy. Leverage advanced data analytics and insights to design personalized CRM programs at scale, identifying new growth opportunities and mitigation strategies for churn. Synthesize and communicate high-level performance reporting and strategic insights to leadership and stakeholders across the organization. How AI and tools show up in your day-to-day work: Leverage generative AI tools (e.g., Ch

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building a scaled Private Equity channel that makes Ramp the trusted financial-operations partner for PE firms and their portfolio companies. The Manager, Channel Partner Management — Private Equity will lead an established five-person team of Channel Partner Managers and raise the quality, rigor, and efficiency of an existing motion. The team includes one Upmarket PE CPM, focused on the most strategic and complex sponsor relationships, and four Core / Downmarket PE CPMs, focused on scaled coverage, activation, and portfolio-company pipeline generation. This leader is not being hired to redesign the team or recategorize the program. They will make the current team more effective: clarifying expectations, improving performance, and ensuring each CPM has the tools, coaching, and cross-functional support to execute at a high level. This is a people-leadership and operating-excellence role—not a player-coach role defined by personally owning every senior relationship or stepping into every deal. The manager will diagnose performan

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Emerging Talent has changed drastically. Ramp is building it into one of the most important recruiting functions at the company: a way to meet exceptional people earlier than everyone else and turn that connection into the next generation of Ramp talent. We are looking for a true builder to lead the full Emerging Talent function. Reporting to Ramp’s Head of Talent, you will set the strategy and lead the team responsible for the internship programme, early-career recruiting, campus and community relationships, events, candidate programming and conversion of top interns into full-time employees. You will have the backing of the executive team and a real mandate to build something category-defining. What You'll Do Own the strategy, operating model and results for Ramp’s Emerging Talent function, from early identification through full-time conversion. Build a world-class internship experience, including seasonal programmes, events, programming, manager partnership and intern-to-full-time conversion. Find original ways to identify and attr

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Protect is a real-time fraud intelligence product built on a unique advantage: Plaid’s network-level visibility across bank accounts, devices, identities, sessions, institutions, applications, and financial behavior. Protect helps customers detect first-party fraud, synthetic identities, account takeovers, and coordinated attacks that are difficult to see from a single application, account, or transaction. Trust Index turns that fraud intelligence into real-time fraud scores and actionable attributes. This team builds the systems that make this intelligence possible: low-latency inference, new data and model integrations, customer-facing APIs and attributes, safe rollouts, and feedback loops. Ti3 expanded Plaid’s fraud graph nearly 10x and, in early testing, detected up to 41% more fraud at the same false-positive rate. Learn more about Ti2 and Ti3 . We are a small, high-agency team working closely with Product, Data Science, and Machine Learning. We value demos over docs, conviction over consensus/alignment, builder schedule over meeting-heavy calendars. We’re scrappy and a talent-dense team that has high agency and high ownership. As a Staff Software Engineer on the Protect Core team, you wi

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise) Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) Experienced in selling into large Fortune 1000 companies with the ability to win new logos Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs Datadog valu

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a