Data Client Onboarding Specialist in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Growth Marketing team sits at the intersection of marketing, data, and technology, driving scalable acquisition and measurable business impact across Airbnb. Our work is critical to driving the company’s top line growth. We are looking for a highly strategic and technically savvy Growth Marketing Lead to own Host SEM, the supply side of our Paid Search program. You will be a channel expert, thought partner, and trusted advisor to leaders and business partners across Product, Data Science, Engineering, Supply, FP&A, Brand, and Creative teams to shape strategy and exceed ambitious KPI goals. The Difference You Will Make: You will lead end-to-end strategy and execution of Airbnb's Global Host SEM program, driving efficient host acquisition and long-term supply growth. You'll lead large-scale SEM investments across major search platforms, identify new growth opportunities, design and scale experimentation to inform investment decisions, and optimize performance to maximize business impact and ROI. You’ll collaborate cross-functionally to drive scalable solutions, influence roadmaps, and communicate data-driven recommendations to senior leadership that shape key business decisions. A Typical Day: Lead Airbnb's global Host SEM program across major search platforms (Google, Bing, and emerging channels) to drive efficient host acquisition and long-term supply growth. Develop and execute the strategic roadmap for Host SEM, aligning investment strategy and budget allocation with global and regional business priorities. Design, execute, and scale experiments across bi

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level objectives while optimizing cost and productivity. The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a complex, fast-changing environment. A Typical Day: Demand Forecasting & Statistical Modeling Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.). Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.). Perform trend

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: Airbnb is seeking an exceptional product manager to reimagine how guests search on Airbnb. Search is the front door to the entire guest experience — the moment someone tells us what they want and we have to understand it, then show them the right options in the right order. Today that means query understanding, filtering, and ranking. Tomorrow it means next-generation AI capabilities that let guests search more naturally, get better matches with less effort, and trust that Airbnb understood what they were actually looking for. In this role, you will own the vision and roadmap for the future of search at Airbnb — pushing beyond keyword and filter-based search toward more intelligent, conversational, and personalized ways for guests to find their perfect stay. You'll partner closely with engineering, design, and data science teams to bring new AI-powered search capabilities from concept to guests. This is a high-visibility role building one of the most consequential surfaces in the guest experience, and will regularly interface with senior engineering and leade

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a Senior Machine Learning Engineer, you will be a part of Airbnb's innovative pricing guidance team. Our team is a diverse group of engineers, data scientists, and product managers who are dedicated to creating optimal pricing models for our hosts. We work closely with product engineers, designers, and other cross-functional partners to ensure our models are effective, user-friendly, and contribute to the success of our hosts. ners The Difference You Will Make: In this role, you will be responsible for developing and refining machine learning models for pricing recommendations, with a particular focus on reinforcement learning techniques. Success in this role will be measured by the accuracy and effectiveness of these models, and their impact on host success rates. You will also be involved in project planning and prioritization, ensuring that our team's efforts align with Airbnb's broader strategic goals. A Typical Day: Collaborating with data scientists and product managers to understand project requirements and desired outcomes Developing, testing, and refining machine learning models, particularly reinforcement learning models, for pricing recommendations Analyzing model performance and making necessary adjustments Presenting findings and progress updates to team members and stakeholders Working with product engineers and designers to integrate models into user-friendly tools for hosts Your Expertise: 5+ years of experience in machine learning engineering Proven experience in developing and implementing machine learning models, preferably reinforcement learning mo

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for an Advanced Analytics Lead to help Airbnb enable travel for our millions of guests and hosts on our platform. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization. The Difference You Will Make: Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions Drive day to day analytics and create scalable data tools Identify pain points in customer support operations and work with product leadership to improve experiences for our guest, host and agent community In addition, you will leverage Airbnb’s rich and unique data, state-of-art machine learning infrastructure, and other central data science tools to build and grow the measurement capacity within the organization. You will also be deeply involved in the technical details of the various systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to achieve shared, cross-functional goals to help keep Airbnb’s community safe and trusted. You are passionate about solving complex problems within the Community support domain with data & insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships You are a story

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Marketing Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and Hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release and ongoing iteration. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb. In this position you will be the owner of the roadmap for discounts and promotions and how they work within our broader set of pricing tools for the millions of hosts in our community. Working closely with your cross-functional partners across the business and guest experience teams, you will own the roadmap for both evergreen discounts and targeted promotions that help hosts increase their earnings through more competitive prices and increased guest visibility. In addition, you will be working closely with our data science and analytics teams to develop the targeting and business strategy using

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs. The Difference You Will Make: As a Programs & Business Operations Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book ex

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We’re looking for people who know and use Airbnb and believe in what we’re trying to accomplish. Airbnb is a marketplace that connects guests and hosts, and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor, leveraging AI prototyping to bring together engineers, designers, and data scientists to build great product experiences. Our Payments Platform Managers define and execute roadmaps for their product areas, translating organizational priorities into clear plans, requirements, and measurable outcomes. The Difference You Will Make: We are building foundational platform capabilities that require expertise and experience with digital wallets and identity services, and how they interact with payment services for our guests and hosts across the world. The Senior Platform Manager, Accounts will help shape the product vision, strategy, and roadmap for the Payment Accounts area, and lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance. This is a highly strategic role with a mandate to define and build new platform capabilities and initiatives from the ground up. You will own how this platform scales to many different guest and host use cases, and support business outcomes on guest and host services. You will partner with a cross-functional team of engineers, designers, data scientists, marketplace businesses and operations to build and scale these capabilities. You will also work closely with external enterprise partners and identit

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Marketing & Management leaders imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts — and crafting the narratives that bring those products to the world. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking, deep research, and compelling go-to-market storytelling. They partner with talented cross-functional team members across engineering, design, operations, data science, marketing, and communications, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are positioned and communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release to growth. And your cross-functional work ensures a consistent product voice across the experiences being built at Airbnb. We are seeking a Product Marketing & Management leader to join our Tickets team. Tickets is a new and fast-growing business spanning attractions, tours, and live events, and you'll be at the forefront of defining the category for Airbnb — shaping a product guests love, building the supply that powers it, and telling the story that brings it to market. This is an exciting opportunity to stand up a business from the ground up and leave a lasting impact on

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Media Foundation team builds the core platforms and infrastructure that power photo and video capture, upload, processing, storage, and delivery across Airbnb's products, at a massive global scale. We partner closely with Product, Design, Data Science, Trust, and Infrastructure teams to ensure every image and video guests and Hosts see is fast, high-quality, and reliable, from the moment a Host uploads a photo to the moment a Guest views it in search results. The Difference You Will Make: As the Senior Engineering Manager for Media Foundation, you will lead a team of engineers to build and operate Airbnb's media infrastructure, the foundation powering every photo, video, and document that users interact with on the platform. Capabilities include uploads, AI/ML transformations, distribution, and presentation within the product. You will shape the team’s vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement with internal engineering teams, and strategic planning. As the technical and organizational leader for Media Foundation, you own the reliability, scalability, and evolution of the systems that power every media interaction on the Airbnb platform from the moment a host uploads a photo to the instant a guest streams a listing video. Your experience in both media technology and people management will be essential to the maintenance, modernization, and innovation of Airbnb's media platform. You set the bar for engineering excellence, define what great looks like for your team, and crea

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we're looking to add a technical, hands-on, and mission-driven Senior Manager of Technical Program Management (TPM) for the Infrastructure team to lead AI Platforms initiatives spanning Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). This person will partner with our engineering & product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution. In this role, you will collaborate closely with the Machine Learning (ML) engineers, infrastructure engineers and product managers from across Airbnb to develop holistic solutions that ensure a vibrant and equitable marketplace. The Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI) teams power the ranking, recommendations, model infrastructure, and search intelligence capabilities that make up a core part of Airbnb's AI Platforms, including: Search Ranking for Stays, Experiences, and Services, Home Page Recommendations, Search Bar AutoSuggest and Autocomplete, Marketing Technology, and the ML infrastructure and platform capabilities that support them. The team also creates the fabric for personalization and the underlying model infrastructure, used both on and off platform for Airbnb. We collaborate with many teams including Search Infrastructure, Guest and Host Experiences, MD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and our business, and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: As Product Manager for Identity, you will help set the strategy and drive execution of mission-critical identity verification systems and experiences. Airbnb is special in that it’s a platform that brings people together. You’ll shape how we build trust between guests and hosts on Airbnb and beyond, and build an identity platform that will enable all the different ways we want our guests and hosts to interact on Airbnb now and into the future—and in the process, help create the most trusted community of travelers in the world. A Typical Day: Define and drive the roadmap for Identity on Airbnb — including mission-critical identity verification technologies and flows, new identity-related features, and extending the value of a verified identity beyond the immediate Airbnb platform. Make prioritization calls that balance multiple competing objectives: trust, guest experience, booking success, and overall marketplace health. Partner with design, engineering, and policy teams to collaboratively drive execution of the roadmap you

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. What you will do: As a principal machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent, recommendation, travel planning, and many more products that make meaningful

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users. The Difference You Will Make: As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust & Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities). A Typical Day: Creating vision and strategy for Trust & Safety products and platforms. Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business v

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight guests. They deeply understand user needs and translate these into strategies that combine strong product thinking with deep research. They partner with talented cross-functional teams across Engineering, Design, Analytics, Data Science, Finance, and Payments, leading teams to execute a shared vision. Critically, they work alongside platform product teams who build the underlying capabilities — knowing when to own, when to collaborate, and when to hand off. You will be joining the Wallet team, working closely with Payments, Design, Engineering, Finance, Analytics, Trust & Safety, and our broader Guest Experience organization to build the financial home for every Airbnb guest. The Difference You Will Make We are seeking an exceptional product marketing leader to define and build Wallet — Airbnb's new financial hub for guests. Wallet will transform how guests manage their financial relationship with Airbnb, bringing together payment methods, stored value, credits, and spending features into one trusted, engaging place that guests return to between trips — not just at checkout. You will drive the product vision and roadmap for Wallet end-to-end: from the core financial hub experience through to its integration with Payments and Checkout. The ideal candidate brings deep experience building consumer financial products, understands the payments ecosystem, and has the checkout and conversion instincts to reduce friction at the moment of booking. Success in th