Escalation Management Director in San Francisco

About the Team OpenAI’s Governance, Risk, and Compliance team helps ensure security and privacy are grounded in how our products and systems actually operate. Assurance Operations partners with Security, Engineering, Infrastructure, Product, Privacy, and Legal to make controls provable, risk decisions explicit, and audit readiness a result of well-designed systems. About the Role We are hiring a technical, product-minded GRC builder who can own consequential audits while improving the control and evidence systems behind them. You will build a reusable common control framework, use Codex to automate assurance work, validate changing system scope, and turn repeated audit friction into measurable improvements. We are looking for someone who questions inherited assumptions, solves novel problems creatively, works closely with engineers, and makes the next audit easier by improving the underlying system. You’ll be responsible for: Lead external, internal, customer, and certification audit work from scoping through evidence review, fieldwork, remediation, and closeout. Build a common control framework linking risk, control intent, implementation, owner, system, environment, evidence, and applicable frameworks. Validate actual scope and ownership instead of assuming last year's controls, product boundaries, or evidence remain accurate. Use Codex to build and test evidence checks, control mappings, request triage, owner workflows, monitoring, and remediation reporting. Partner with engineers on cloud architecture, identity, logging, data flows, software changes, vulnerabilities, and control effectiveness. Design maintainable, permission-aware tools that preserve source provenance, human review, and evidence integrity. Reduce repeated requests and operational burden for control owners through measurable workflow improvements. Define roadmaps, decision rights, milestones, success metrics, and clear cross-functional escalations. We’re looking for someone with: Direct ownership

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires real world deployment and iteratively updating based on what we learn. The Protection Scientist Engineer, Integrity team supports this by identifying and investigating misuses of our products – especially new types of abuse. This enables our partner teams to develop data-backed product policies and build scaled safety mitigations. Precisely understanding abuse allows us to safely enable users to build useful things with our products. About the Role Protection Science Engineering is an interdisciplinary role mixing data science, machine learning, investigation, and policy/protocol development. As a Protection Scientist Engineer within Integrity and Investigations, you will be responsible for designing and building systems to proactively identify and enforce on abuse on OpenAI’s products. This includes ensuring we have robust abuse monitoring in place for new products, sustaining monitoring for existing products, and prototyping and incubating systems of defense against our highest risk harms. You will also respond to and investigate critical escalations, especially those that are not caught by our existing safety systems. This will require expert understanding of our products and data, and involves working cross-functionally with product, policy, and engineering teams. This role can be based in either our San Francisco, or NY office and includes participation in an on-call rotation that will involve resolving urgent escalations outside of normal work hours. Some investigations may involve sensitive content, including sexual, violent, or otherwise-disturbing material. In this role, you will: Scope and implement abuse monitoring requirements for new product launches. Improve processes to sustain monitoring operations for existing products, including developing approaches to automate monitoring subtasks. Prototyp

About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role We are seeking a Operations Program Manager (OPM) to serve as the single-threaded operational leader for new hardware introductions (NPI) and production ramps across OpenAI’s AI infrastructure systems. This role combines hands-on execution with strategic ownership. You will be responsible for defining the operating model, aligning cross-functional stakeholders, setting the critical path, making informed tradeoffs, escalating decisively, and ensuring hardware programs deliver on schedule, quality, cost, and scalability. Success in this role requires comfort operating in ambiguity, influencing without authority, and driving alignment across internal teams and external partners—while keeping eyes firmly on long-term system scalability and repeatability. In this role, you will: Strategic & Leadership Ownership Act as the single-threaded owner for operational readiness across NPI and ramp, accountable for outcomes from early bring-up through sustained production Translate OpenAI’s infrastructure strategy and engineering objectives into clear operating plans, execution priorities, and decision frameworks Drive alignment across Engineering, Operations, Strategic Sourcing, Finance, Capacity Planning, and Executive stakeholders by framing tradeoffs, risks, and recommendations Proactively identify inflection points where decisions or investments are required to protect long-term scale, reliability, or cost targets Influence operational strategy with manufacturing par

Job Requisition ID # 26WD101120 Position Overview As Director, Operations Business Partner, you are the dedicated operations partner for Autodesk's Emerging Technologies business. You are embedded with senior Emerging Technologies Sales leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Emerging Technologies team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries. This is not a coordination or facilitation role. You are accountable for outcomes — doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business operates and executes in the field. When this role is working well, Emerging Technologies leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive. Responsibilities Get into the details of how the Emerging Technologies business operates — understand the sales process, the execution gaps, and the friction points at the ground level Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others Identify patterns across field conversations, business performance, and stakehol

About the Team OpenAI is building the infrastructure foundation for the next generation of AI. The Data Center Engineering team defines the strategy, reference architectures, technical requirements, and delivery standards for the large-scale data centers that support OpenAI research, products, and infrastructure partners. As a Data Center Infrastructure Engineering Program Manager, you will help turn complex infrastructure strategy into executable programs across electrical, mechanical, controls, network, hardware, construction, commissioning, deployment, and operations workstreams. You will partner with research, hardware engineering, data center engineering, site development, supply chain, security, EHS, finance, legal, operations, and external delivery partners to bring OpenAI's infrastructure vision to life. About the Role We are looking for an Engineering Program Manager (EPM) to lead assigned infrastructure programs focused on production and non-production network integration, controls coordination, and the design and deployment of data hall or whitespace facilities. The EPM will support functional Directly Responsible Individuals (DRIs) across network, controls, structural, electrical, and mechanical disciplines. Key responsibilities include coordinating assigned workstreams and program controls, maintaining risks and interfaces, and supporting readiness within the network and data hall deployment track. The ideal candidate thrives on bringing structure to complex environments characterized by ambiguous technical requirements, large partner ecosystems, tight deadlines, and high operational stakes. This individual must be adept at keeping teams aligned on decisions, risks, dependencies, schedules, and readiness criteria, and escalating gaps or decision points when needed. Candidates should have a proven track record of managing technically challenging engineering programs across major lifecycle phases, including design, validation, procurement, construction, c

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Every enterprise deal Postman closes, every partner integration it launches, and every vendor it onboards more often than not involve privacy. As Privacy & Commercial Counsel, you will own the commercial privacy workstream that keeps these transactions moving: negotiating DPAs, responding to customer and partner privacy questionnaires, advising go-to-market teams on privacy-related deal issues, and translating regulatory requirements into contract language that counterparties can accept and Postman can operationalize. Reporting to the Managing Counsel, Commercial, you will sit within the Commercial Legal team and serve as the primary point of contact for privacy questions that surface in the course of commercial transactions. You will work closely with the team under Managing Counsel, Compliance, including Sr. Privacy Counsel (who owns the privacy program), Sr Product Counsel, and AI & Security Counsel, particularly when updating templates and playbooks, escalating novel privacy issues, and translating the privacy dimensions of new products and services into commercial terms and customer-facing policies. Thi