Experienced Field Service Representative in United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer of the Game Engine data model team, you will innovate on the core data structures that form the backbone of Roblox’s platform. In this role you will have first hand opportunity to design and build one of the core technologies that makes the Roblox game engine special. The Data Model framework provides an interface between engine capabilities and our creators. It also acts as a fabric to core technologies, such as networking, scripting, Studio, rendering and physics which are essential to the high performance of the Roblox game engine. This role is in our San Mateo, CA HQ three days a week (Tuesdays to Thursdays). You Will: Develop engine code that performs well for all user-created games on the Roblox platform. Establish the foundational architecture and technical direction for the team. Work cross-functionally , across teams and technology platforms to deliver high quality and amazing functionality. Lead by example and mentor engineers to implement technological best practices, patterns, and strategies. Improve the product quality by encouraging automation testing. Take Ownership of projects throughout their full li

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a member of the Infrastructure Foundation Hardware Engineering team, you will help develop and validate next-generation server platforms that power a reliable, high-performing, and cost-efficient infrastructure at scale. You will work across platform bring-up, firmware qualification, hardware validation, fleet integration, and performance optimization to support large-scale production deployments. You Will: Bring-up & Sustaining: Drive key aspects of the hardware development lifecycle, including feasibility studies, hardware bring-up, validation, deployment, and ongoing production support. Platform Optimization: Perform platform integration, performance characterization, and system-level debugging across compute infrastructure, focusing on hardware optimization, driver tuning, and thermal/power efficiency. Hardware Validation: Develop and execute rigorous evaluation and stress-testing strategies for server platforms to ensure reliability and performance under production-scale workloads. Firmware & Fleet Enablement: Support BIOS/BMC firmware qualification, hardware health monitoring, and automation tooling for firmware deployment and lifecycle management. Vendor & Cross-Functi

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Finance Business Partner, Trust & Safety to join our Finance team, reporting to the Senior Manager, FP&A. You will be leading finance support to the Trust and Safety team. This cross functional role involves collaboration with Safety, Legal, and Infrastructure teams. You will be supporting a variety of FP&A functions including short-term planning management, business partnering, financial modeling, and finance operations. You will communicate, use analytical skills, and organize with several teams on multiple deliverables. You Will: Support monthly financial cycles, including collaboration with Accounting at month-end and quarter-end, consolidation of budgets and reporting packages Review important financial metrics with senior leadership Provide leadership in identifying ad hoc or opportunistic discussions around our financial trends Leading many cross functional projects with Safety ops team on cost efficiencies and new product introductions by identifying opportunities/gaps, providing insights and solutions. Consistently support various business decisions across the organization by surfacing spending trends, developing ROI analysis for new strategic in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Team The CI and CD Foundation team is the backbone of our engineering velocity. Our mission is to engineer and deliver a CI/CD ecosystem that streamlines the integration and delivery of our core client code—including the Game Engine, Studio, and User Apps. We are laser-focused on three goals: enhancing overall build reliability, maximizing developer productivity, and ensuring consistent software quality. We’re building and improving pipelines and tools to transform SDLC in the age of AI-driven software development. The Role As a Principal Software Engineer on the CI/CD Foundation team, you will serve as the chief technical strategist and architect responsible for transforming how Roblox builds, tests, and ships code at massive scale. Our build and delivery ecosystem handles immense complexity: decades of C++ game engine code, extensive Lua applications, complex native platforms, and a sprawling monorepo with massive, growing test suites. You will lead the technical vision to modernize, decouple, and accelerate this ecosystem—driving radical improvements across our Local Dev Inner Loop (pre-commit/pre-push), CI (PR validation, speculative execution, merge queues), and CD (OTA

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As an Engineering Manager for Payments - Subscriptions, you will direct the strategy and implementation for Roblox’s suite of subscription offerings. In this critical role, you will directly influence key business metrics and help define how our most dedicated global users engage with our platform. You will be working directly with a number of cross-functional partners from Product, Design, Data Science teams, influencing our business and annual recurring revenue growth direction. Your team will own mission-critical systems across key areas, including: Subscription Value Proposition: Collaborating with Product to define the roadmap for subscriptions on Roblox, building innovative features, and partnering across teams to deliver maximum value to our subscriber community. Subscription Billing: Leading full lifecycle management and feature execution for recurring billing, delivering a seamless purchasing, upgrade, and subscription management experience across all platforms. Subscribers Growth & Retention: Executing key initiatives to expand the subscriber user base while strengthening long-term user retention. Operational Observability: Developing comprehensive telemetry, m

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Discovery UX sits at the intersection of product innovation and high-scale infrastructure. Every Roblox user starts their journey on the homepage, and every Roblox developer needs to find their correct audience. Our team works closely with product and engineering teams across Roblox to bridge this gap by improving the user journey from landing on Roblox to joining an experience. We primarily work on Home, Search, Charts, and Experience Details pages, for both the Roblox website and app. As a Principal Software Engineer , you will craft robust, extensible systems for high-traffic surfaces. While you are a frontend expert at heart, you are a versatile engineer who isn't afraid to dive into the backend or data pipelines to ship a complete feature. You will drive solutions using React and modern technologies, helping us build efficiently across devices. If you have a deep understanding of frontend architecture and a genuine curiosity for diving into data to understand "the why" behind an experiment, you will be right at home with us. This role reports to the Engineering Manager on the Discovery UX team. You Will: Design, build, and ship features that define the discovery journey for millions of

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking a Product Marketing Manager for our Ads product team, focused on Advertiser Tools and Outbound Demand. As the PMM, you will partner closely with the product owners for advertising products that enable brands and advertisers to create, manage, target, measure, and scale campaigns on Roblox. You will lead the strategy and go-to-market execution for Roblox’s advertiser-side ads portfolio, including Ads Manager, targeting, creative and campaign-creation tools, measurement, and self-serve advertiser adoption. You will be instrumental in building the narrative, programs, and market demand needed to establish Roblox as a high-value advertising platform for brands. You will work closely with Brand Partnerships, Sales, Product, Engineering, Integrated Marketing, and Communications to translate product capabilities into compelling advertiser value propositions and scaled demand-generation programs. This role will be based at our headquarters in San Mateo, CA, in a hybrid arrangement with Tuesday through Thursday onsite. You Will Lead the launch process and drive the go-to-market strategy, messaging, content creation, and positioning for advertiser-facing Ads products and policies. O

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Foundation AI organization, you will sit at the epicenter of our foundation model efforts. While the research world is focused on architecture, you will be the architect of the data flywheel that makes VideoGen and 3DGen possible. You aren't just building pipelines; you are building the infrastructure that defines how our models perceive and generate virtual worlds in three dimensions and across time. In this role, you will partner directly with our AI researchers to advance beyond experimental datasets and into the realm of dynamic, high-fidelity data synthesis and evaluation. You will bridge the gap between research prototypes working locally to scaling for millions of users. You will design, implement, and scale robust, high-performance infrastructure to crawl, create, curate, store, and serve the massive datasets required for these models. We are seeking accomplished software engineers with a passion for data, experience building large distributed systems, and a commitment to writing high-quality, well-tested code to solve complex data challenges at scale. Your contributions will ensure that our foundation models receive the highest quality dat

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on Creator Services Data, you’ll be leading the company’s efforts to build the next generation Data Storage systems to power the millions of experiences on the Roblox Platform. We run the mission critical cloud services, Data Stores , Memory Stores , and Badges , which are crucial for storing game state such as inventory and scores, implementing leaderboards, server lists, and trading, and tracking player progress and achievements. Our team is also responsible for building dashboards to provide insights to Creators using cloud services including Client/Server Performance , Data Stores , and Memory Stores . Finally, our team owns the Roblox Extended Services platform, which provides the capability for large experiences to purchase additional resources for existing services like Data Stores and new services built around compute and generative AI. At its core, this team is focused on solving complex back end distributed systems and storage problems at scale. However, our scope extends to full stack projects spanning all the way from the infrastructure layer, through data storage and data pipelines, microservices, telemetry, game servers,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox , we’re building the tools and platform that empower a global community of creators and developers to build immersive experiences and a dynamic virtual economy. Our Economy ML team sits at the heart of this mission, delivering scalable machine learning systems that power personalization, pricing, search, and content understanding across all Economy surfaces: Marketplace, Developer Monetization, Payments, and Avatar. We’re looking for a Distinguished Engineer/Technical Director to lead the strategy and technical direction for ML systems , with a focus on large-scale recommendations, infrastructure, and emerging Generative AI applications. You’ll help build the systems that support retrieval, ranking, generative modeling, and LLM-powered personalization, all at massive scale. This role requires deep systems thinking, hands-on ML expertise, and a vision for how traditional ML and GenAI come together to power the future of the Roblox economy. Why Roblox for ML Systems AI/ML is a top company priority , with long-term investment. Real-world scale : Power millions of daily economic interactions across ranking, pricing, fraud, and search. Full-system ownership : Build and optimize end-to-

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking a Content Designer to join our Monetization team and drive the future of our platform's economy. In this role, you will play a crucial role in defining the content strategy and information architecture of strategic initiatives across Monetization, creating seamless and compelling experiences that empower both our users and creators. You will be a key player in shaping how we grow revenue, enhance developer earnings, and evolve our core monetization offerings within the Roblox ecosystem. You Will: Own and deliver UX content for key monetization surfaces and flows at Roblox, from early exploration through launch Develop a deep understanding of user and developer needs, behaviors, and motivations to inform content design decisions across payment, purchase, and monetization experiences Bring a fresh perspective and deep industry knowledge to drive innovation in monetization design Collaborate with product managers, designers, researchers, and engineers to ensure experiences are valuable, understandable, and easy to use Apply UX writing and content strategy to improve clarity, usability, and engagement across player, parent, and creator experiences Contribute to building

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Reliability? Roblox serves over 100 million people every day across a platform that is constantly evolving — and behind every experience is infrastructure that has to work, every time, at massive scale. The Reliability team at Roblox operates at the depth and breadth of the Roblox stack. Availability of the platform is a key company goal. We are hiring our first Senior Machine Learning engineer within our team. As a Senior Machine Learning Engineer within Reliability, you will help set the direction for how machine learning systems/practices can be leveraged to improve the reliability of the overall Roblox platform. You will own the architectural and execution roadmap of leveraging massive data across - logs, traces, metrics, production changes, to proactively detect issues before they become real problems (MTTD) and/or reduce time to resolve incidents (MTTR). You will have the opportunity to cross functionally collaborate with other similar teams at Roblox to define best practices and software. You will: Help define the roadmap for leveraging Machine Learning Engineering to improve Production Systems Reliability at Roblox. Improve r

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox Studio is the creation engine behind millions of immersive 3D experiences built by creators around the world. As a Principal Engineer focused on Collaboration, you will be leading the architecture and design of workflows on Roblox Studio and our platform enabling creators and AI agents to collaborate at scale by creating, sharing, and managing content. The ideal candidate has C++ and game engine experience, enjoys solving complex software problems and has a passion for mentoring other engineers on the team. We believe that collaborative teams are the future of building one’s imagination on Roblox and you will be designing and building features which unlock that vision. Join us in our mission to make collaboration at scale performant, frictionless, and most of all fun! You Will: Plan and deliver complex technical features E2E in our game engine and in the Roblox Studio that will allow developers to grow in our community Establish the foundational architecture and technical direction that will enable Studio to keep expanding its capabilities Work cross functionally, across teams and technology platforms to deliver high quality and amazing user functionality Lead by example and mentor e

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Design Engineer on the Design Acceleration team, you’ll be an individual contributor focused on evolving the systems and processes which power Roblox’s design organization through scalable systems, AI integrations, and custom tooling. Our team is responsible for building the orchestration layers and internal tools that empower designers and engineers to work faster and more cohesively. You will help build internal tools, like Figma plugins and design utilities, that empower designers and engineers to work faster and more cohesively. You have experience at the intersection of systems engineering and design tooling. You understand design systems, but your superpower is building the backend services, APIs, and data models that allow those systems to scale. Your work will help ensure our design tools, AI agents, and prototypes not only inspire—but deploy seamlessly into production environments. You will: Architect and build scalable backend services and APIs that connect our design tools to AI models and production environments (Roblox Studio). Develop agentic workflows and orchestration layers (such as Model Context Protocol servers) to enable natural language generation of UI components,