Field Technical Support in United States

Field Technical Support Representative Description - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities • Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. • Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. • Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. • Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. • Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. • Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. • Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. • Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. • Identifies opportunities for

We anticipate the application window for this opening will close on - 16 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Quality Engineering function within Service and Repair is responsible for ensuring compliance, product quality, supplier quality technical support and continuous improvement across service center and field service operations. This team partners closely with Engineering, Regulatory, Supplier Quality, Post-Market Quality, and Operating Units to support quality system requirements, continuous improvement initiatives, supplier management, audit readiness, and the introduction and sustainment of products throughout the service lifecycle. The Service & Repair Quality Engineer II provides quality engineering support for a global Service and Repair organization. This role partners cross-functionally to maintain compliance with quality system requirements, support daily operations, drive resolution of quality issues, support supplied products and processes, and ensure audit readiness across service center and field service activities. The Quality Engineer II also plays a key role in Corrective and Preventive Action (CAPA) activities, process validation efforts, and continuous improvement initiatives that support operational performance and product quality. This role is based in Rice Creek, Minnesota and requires onsite presence 5 days per we

Job Title Healthcare Technical Consultant - Field Based in Springfield, Missouri Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes. Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control

Job Title Healthcare Technical Consultant - Field Based in St. Louis, Missouri Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes. Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control p

Experienced Field Service Representative Company: Boeing Aerospace Operations Boeing Global Services (BGS) is seeking an Experienced Field Service Representative for technical field support of the CH47 Heavy Lift aircraft. A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the CH47 helicopter. This position may be located at various global locations. The position will initially start in Fort Carson, CO for training and eventually transition to an assignment as dictated by contract requirements. You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment. Position Responsibilities: Perform troubleshooting procedures for multiple systems Provide customer focused technical field support of CH47 aircraft for Boeing's customers on a global scale Aid the customer in troubleshooting procedures for drives, propulsion, pneudraulic, electrical and armament systems Resolves maintenance and operational issues Interprets technical documents and monitors product performance Develop and conduct ad hoc training in an informal/on-the-job training e

Experienced Field Service Representative Company: Boeing Aerospace Operations Boeing Global Services (BGS) is seeking an Experienced Field Service Representative for technical field support of the CH47 Heavy Lift aircraft. A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the CH47 helicopter. This position may be located at various global locations. The position will initially start in Groton, CT for training and eventually transition to an assignment as dictated by contract requirements. You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment. Position Responsibilities: Perform troubleshooting procedures for multiple systems Provide customer focused technical field support of CH47 aircraft for Boeing's customers on a global scale<

Mechanical and Thermal Laboratory Technician Position Summary Graphcore is a globally recognized leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data center hardware that provide the specialized processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. Responsibilities The Mechanical and Thermal Laboratory Technician is a hands-on technical role supporting the development and validation of advanced AI hardware systems for data center environments. Working as part of a cross-functional engineering team, this individual will be responsible for executing mechanical and thermal laboratory testing, supporting product validation activities, prototype fabrication and assisting with troubleshooting and root-cause analysis of complex hardware systems. Requirements Associate degree in Mechanical Engineering Technology or a related technical field preferred. Equivalent combinations of education, training, and relevant experience will be considered, including experienced non-degreed candidates or candidates with degrees in unrelated disciplines. Minimum of 5 years of experience working in mechanical laboratories, machine shops, test labs, or similar technical environments. Experience with server hardware platforms and data center equipment. Knowledge of Direct Liquid Cooling (DLC) systems and their implementation in server environments. Experience operating forklifts, pallet jacks, and other material-handling equipment. Key Responsibilities Execute mechanical and thermal test plans to validate hardware designs a

Job Title Technical Consultant - Patient Monitoring (Field: Kansas City, KS/MO) Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes. Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations. Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

Job Title Technical Consultant - Patient Monitoring (Field: Northern IL/WI) Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes. Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations. Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction. <

We anticipate the application window for this opening will close on - 12 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Cranial and Spinal Technologies (CST) and Surgical Robotics (SR) Field Service organization provides technical support for advanced imaging and robotic-assisted surgical systems used by healthcare providers. This team is responsible for ensuring the safe, reliable, and compliant operation of large capital equipment throughout its lifecycle, including installation, maintenance, upgrades, and service support. This position supports customers throughout the San Antonio, Texas area and is expected to reside within the territory. The role is field-based and primarily performed at customer sites, with approximately 50% travel outside the San Antonio area to support regional business needs and customer requirements. The Field Service Engineer serves as the primary technical representative supporting CST Imaging and Surgical Robotics systems at customer sites. This role is responsible for lifecycle service activities including installation, maintenance, troubleshooting, upgrades, and de-installation of capital equipment while partnering with clinical customers, sales teams, and internal stakeholders to support system performance and customer satisfaction. Primary Responsibilities Perform installation, inspec

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in San Francisco, CA. We use a hybrid work model of 3 days

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in San Francisco, CA. We use a hybrid work model of 3 days

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Customer Engineering organization serves as the primary technical interface for our global customers and helps ensure that Micron solutions are seamlessly integrated into next-generation technology platforms. Our team coordinates deep engineering engagements, technical product qualifications, and architecture reviews to secure design wins and grow market share. We are dedicated to providing world-class technical support that accelerates revenue and builds long-term strategic partnerships with our customers. Role Description: The Field Applications Engineer - Associate plays a vital role in achieving the technical achievements needed to launch products. You will be an important member of our field engineering team. In this position, you will oversee many end-to-end technical tasks, including sophisticated product sample deployments, lifecycle management, addressing technical questions, and other customer interactions. You should adopt an &#34;automation-first&#34; approach to actively find ways to improve processes and apply AI-based workflows in daily operations when possible. This role can lead to a full-time FAE career for individuals who achieve the right results. It also requires demonstrating the right skills and behaviors. Example Responsibilities: Coordinate the entire process of tech

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Field Service Technician provides on-site technical support to CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. This role supports point-of-sale (POS), pharmacy systems, networking equipment, and other in-store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and ensures minimal disruption to store operations. This position works closely with remote support teams such as network services, software engineering, and help desk personnel to restore service and identify root causes of issues. The Field Service Technician maintains accurate service records and ensures timely resolution of all assigned work while delivering excellent in-store customer support. What You Will Do Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance. Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems. Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision. Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity. <

About Pinecone: Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. Pinecone's mission is to make AI knowledgeable. For more information, visit pinecone.io . About the Team/Role: This is intended to be an entry level role for new grads/early career professionals. As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role. Responsibilities: Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value. Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals. Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion. Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem. Build processes and capture knowledge to scale and automate support, success, and outreach initiatives. Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof