Field Technical Support Representative in United States

About the Team OpenAI’s People Experience & Technology (PXT) team owns the core people platform that powers worker, recruiting, contingent, approvals, and lifecycle workflows across the company. PXT is responsible for operating Workday, Ashby, and related people systems as governed, reliable sources of truth, while building the controls, monitoring, documentation, and auditability required to support scale. About the Role We’re hiring an Enterprise Systems Manager, Recruiting Systems to help own and harden OpenAI’s recruiting platform, with a focus on Ashby and its connected workflows. This is a hands-on systems role for someone who can translate recruiting process problems into governed, durable fixes through configuration, workflow design, access controls, documentation, reporting guardrails, and integration partnership. You will work at the boundary of Recruiting, HR Operations, Legal, Compensation, Analytics, IT, and PXT to improve the reliability and control health of recruiting workflows. The right person is comfortable going deep in system design while also driving rollout, adoption, and operational clarity. In this role you will: Own specific recruiting workflow domains in Ashby and adjacent tools, including stages, fields, permissions, approvals, templates, and configuration standards. Partner on high-priority remediation work across start dates, offers, approvals, integrations, auditability, data integrity, and workflow controls. Design and implement governed workflow changes that balance recruiter usability with reporting trust, downstream integration reliability, and control requirements. Establish and maintain guardrails such as required and conditional fields, stage definitions, role-based permissions, approval logic, validation patterns, and change standards. Drive durable fixes for recurring operational issues by identifying root causes and resolving them through configuration, automation, documentation, or process redesign. Partner with PXT, IT,

About the Team The Synthetic RL team develops reinforcement learning methods that leverage synthetic data, environments, and feedback to train and evaluate frontier AI models. The team explores approaches such as self-play, simulators, and other synthetic evaluations to push model capability, generalization, and alignment beyond what is possible with the current prevailing methodology. About the Role As a Research Scientist on the Synthetic RL team, you will develop novel reinforcement learning techniques that use synthetic environments and feedback to improve large-scale models. You’ll work closely with other researchers to design experiments, analyze learning dynamics, and translate research insights into training approaches used in production systems. We’re looking for researchers who enjoy working on open-ended problems, value fast iteration, and want their work to directly shape how frontier models are trained. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Research and develop reinforcement learning algorithms Design and run experiments to study training dynamics and model behavior at scale Collaborate with engineers and researchers to integrate successful approaches into model training pipelines You might thrive in this role if you: Have a strong background in reinforcement learning, machine learning research, or related fields Have strong engineering and statistical analysis skills Enjoy exploring new problem spaces where data, objectives, and evaluation are imperfect or evolving Are motivated by seeing research ideas influence real-world AI systems About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an ex