Help Desk Support Specialist in United States

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Executive Business Partner to three GTM executives, you will play a critical role in ensuring these executives can focus on their most impactful work. We’re looking for someone who is genuinely motivated by execution and finds energy in getting things done and supporting leaders operating at high velocity. Strong judgment, proactive thinking, adaptability, and the ability to anticipate needs and stay ahead of shifting priorities will be keys for success in this role. You will join Vanta’s centralized Executive Operations team, a cohesive group that shares best practices, collaborates closely, and provides consistent, high-quality support across the executive team. While this role is primarily execution-focused, you will also support select projects that improve operational effectiveness within the revenue organization and across the EBP team. We are looking for candidates based in the New York City Area who are able to participate in occasional in-person events and office visits. We will also consider highly qualified candidates located outside of NYC but in the eastern time zone. What you’ll do as a Executive Business Partner at Vanta: Partner closely with the GTM executives, providing excellent administrative and operational support that enables them to focus on their most impactful work. Adapt quickly to the executive’s working style and pace to deliver seamless day-to-day support. Act as a trusted gatekeeper, managing complex calendars and scheduling with an understanding of business priorities and context. Own travel and logistics end-to-end, planning itineraries and coordinating customer visits, offsites, and inter

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Sr. AI GTM Engineer on Vanta's GTM Engineering team, you will design and ship internal AI products and processes that completely transform how our go-to-market teams operate and win. You'll embed with Sales, Customer Success, and Revenue Operations to build novel applications and platforms that accelerate pipeline generation, improve win rates, and scale how Vanta engages customers. You will also own end-to-end outcomes, move quickly from concept to production, and directly shape how customers experience Vanta in the field. This role is ideal for AI-pilled builders who want to be close to users, solve complex business problems with elegant technical solutions, and define entirely new categories of enterprise software. Vanta's GTM Engineering team operates as an internal incubator: applying AI at scale to revolutionize customer engagement. We build high-impact tools that reshape conversations, learn from every customer interaction, and demonstrate the value of our platform in real-world scenarios. This team sits at the intersection of engineering and GTM, shipping solutions that range from rapid prototypes to production-grade systems. What you'll do as a Senior AI GTM Engineer at Vanta: Ideate and build products that transform how Vanta generates new business, interfaces with prospects and customers, and grows existing customer relationships Own the full product lifecycle: prototype, iterate, ship, and maintain solutions that solve real-world customer and internal workflow problems Partner closely with Vanta’s CRO and executive leadership teams to architect and execute plans that bring Vanta to the forefront of GTM orgs lev

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s product monitors the security posture for thousands of companies, pulling tens of millions of API calls of data per day, pushing information from hundreds of thousands of laptop agents, and running tests against that data continuously to identify potential security threats. Our infrastructure and tooling need to stay ahead of exponential growth in our customer base. As a Senior Software Engineer at Vanta, you’ll be responsible for setting technical direction to provide a strong foundation for our infrastructure to scale with our business. You will also drive complex projects across our technical stack and mentor our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Software Engineer on the Identity team at Vanta: As Vanta expands its agentic capabilities across surfaces like MCP, CLI, and the Vanta Agent, the Identity team is at the center of a new set of problems: defining what it means for an agent to act as a user's proxy, enforcing consistent permission checks across every invocation surface, and building an attribution model that makes agent-assisted actions auditable and trustworthy. You'll help design the identity primitives that make autonomous agent behavior safe and governable at scale. You will also: Lead complex projects with multiple stakeholders and engineers to enable our business and

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Senior Software Engineer, Trust (TPRM) - Job Description As a Senior Software Engineer on Vanta's Trust TPRM team, you'll build the full-stack product experiences and underlying data infrastructure that help enterprises manage vendor risk at scale — working across teams focused on vendor lifecycle management and vendor monitoring. Vanta's Trust TPRM (Third-Party Risk Management) team is building the products that make vendor risk management seamless for security and procurement teams. From vendor onboarding and lifecycle management to continuous monitoring and procurement integrations, we're creating the platform that helps Vanta customers understand, track, and mitigate third-party risk — a fast-growing, business-critical capability for modern enterprises. As a Senior Software Engineer, you'll contribute as a core member of either the Vendor Lifecycle or Vendor Monitoring Experience team. You'll design and ship full-stack features that directly shape how customers manage vendor relationships, collaborate with product and design partners, and bring real engineering ownership to a product area that's growing quickly within Vanta. What you’ll do as a Senior Software Engineer at Vanta: Design, build, and maintain full-stack features across the TPRM product surface, including vendor onboarding, lifecycle management, and monitoring workflows Contribute to the vendor data model and core platform abstractions that power TPRM products Write clean, well-tested code and actively participate in code reviews; uphold engineering quality standards Engage in architecture discussions and contribute to technical decision-making within your team

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. This role requires an in-office hybrid schedule, with 3 days per week in the SF or NY office with preference for NY. We are seeking an experienced Director of Sales Development (Upmarket) to drive pipeline generation and new business acquisition across our Commercial, Enterprise and Strategic segments . This leader will be responsible for a significant portion of our quarterly new business. You’ll lead, develop, and scale a team of 3 Front Line Managers and over ~30 Sales Development Reps, consistently meeting monthly, quarterly, and annual revenue targets. In this role, you’ll have a direct impact on near term outcomes at a high-growth company, while influencing how we build and support our customers' future success. What you’ll do as a Director, Sales Development at Vanta: Build sales development organizations from the ground up: creating playbooks, processes, and outbound motions rather than only inheriting and running existing ones Define and communicate a clear vision for the SDR organization, developing multi-year outbound and pipeline generation strategy aligned to GTM objectives, and evolving the motion as the market shifts Design, document, and operationalize repeatable sales development playbooks; continuously test, measure, and iterate on messaging, sequencing, territories, and workflows Build AI-powered workflows that automate research, prioritization, outreach, coaching, and administrative work, leveraging tools like Nooks, Clay, 6sense, Gong, Outreach, or similar, and thinking in terms of agent orchestration rather than just adding headcount Own ongoing hiring, mentoring, and development of SDR Managers and SDRs,

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Senior Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, driving complex projects across our technical stack, and mentoring our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The Integrations Platform team mission is to power the world’s largest trust automation ecosystem, enabling any person or agent to build, connect, and automate trust seamlessly. We own Vanta’s integration ecosystem, which currently includes over 400 integrations across Cloud Providers (AWS, Azure, GCP), Identity Providers, Mobile Device Management (MDM), and Human Resources Information System (HRIS). We are focused on developing the Integration Platform. This includes creating shared primitives for authentication, lifecycle, observability, and publishing to ensure all integrations are built on the same fou

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Software Engineers build and own high-value products for our customers and the infrastructure that lets our business scale. Vanta's team and technology surface are growing quickly, and it's essential that we invest in the right abstractions and systems to scale with our business. As a Software Engineer, you'll build and own full-stack features and platform primitives across our stack, work closely with the teams and partners who depend on what you ship, and grow into broader technical ownership. Your work will directly accelerate Vanta's growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We're growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The Integrations Platform team mission is to power the world's largest trust automation ecosystem, enabling any person or agent to build, connect, and automate trust seamlessly. We own Vanta's integration ecosystem, which currently includes over 400 integrations across Cloud Providers (AWS, Azure, GCP), Identity Providers, Mobile Device Management (MDM), and Human Resources Information System (HRIS). We are focused on developing the Integration Platform. This includes creating shared primitives for authentication, lifecycle, observability, and publishing to ensure all integrations are built on the same foundation. Our North Star is to eliminate the barrier to building integrations entirely. We aim to enable any

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Customer expansion is one of Vanta's highest-priority growth levers, and this role sits at the center of it. As the Revenue Enablement Manager supporting Account Management, you'll operate as a strategic thought partner to AM leadership and the broader Revenue organization — designing and leading the programs that make Account Managers more effective, equip them to drive expansion, and help them operate as a unified front with the Account Executive team. This is a high-autonomy role that connects data, business priorities, and cross-functional expertise to directly influence AM performance and expansion outcomes, and you'll be the architect of a consistent, repeatable expansion motion that defines how Vanta shows up across the full customer lifecycle. What you’ll do as a Revenue Enablement Manager at Vanta: Serve as a strategic partner to the Head of Global Account Management and AM leaders, building a deep understanding of the global AM business and proactively identifying where enablement can drive measurable impact. Independently identify performance trends, capability gaps, and organizational priorities by combining data analysis with field insights and stakeholder input, conducting ongoing needs assessments with AM and AE leadership to surface whitespace opportunities and prioritize enablement investments. Shape and maintain the AM enablement strategy and roadmap — including playbooks, skill-based training, and certifications — in alignment with the broader Revenue organization's priorities, accelerating account growth and improving net revenue retention (NRR). Design, launch, and measure strategic enablement programs that

We're looking for someone to join the Datadog Procurement team and help expand the Strategic Sourcing group. Make an impact by being a trusted subject matter expert in several buying categories and continuing to prove the value that Strategic Sourcing brings to the organization. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead strategic sourcing for enterprise SaaS and IT categories - owning net-new purchases and complex, high-spend renewals through a documented, collaborative evaluation process, with action plans built well ahead of renewal dates. Own software license and subscription strategy, right-sizing entitlements, minimizing shelfware, and replacing last-minute buying with forward-looking renewal and demand planning. Lead the IT hardware procurement team responsible for purchasing, sourcing, and replenishment (laptops, peripherals, networking, office AV), balancing demand with headcount and multi-region growth while leveraging OEM/distributor relationships and buying scale. Lead the transformation of IT Procurement (hardware and SaaS licenses) from transactional to strategic - standardizing processes, introducing supplier-management discipline, and establishing operational metrics and KPIs. Develop strong, trusted relationships with stakeholders and collaborate on strategizing the purchase plan, negotiating pricing and other business terms with vendors on net-new purchases and complex, high-spend renewals, partnering cross-functionally with Procurement Operations, Legal, Security, IT, and Office Operations to ensure compliant, scalable execution. Create pricing models based on vendor proposals to quantify various buying scenarios related to our future growth and current demand Manage and develop a direct report, with

We're looking for a Staff Engineer to join the Logs organization at Datadog and help redefine how our customers ingest, query, and derive insights from logs data. In this role, you’ll work closely with Product Managers and customers to drive complex initiatives across ingestion pipelines, search infrastructure, and intelligent log management capabilities - all while pushing the boundaries of what’s possible with AI and distributed systems. You’ll have the opportunity to lead efforts that shape the future of log management. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Product Managers to define ambiguous product requirements and determine the most impactful solutions for customers Lead technical strategy and execution and design systems surrounding log query performance and ingestion at scale. Explore and prototype new capabilities and collaborate with peers on initiatives spanning AI-powered log management, security and business operations, advanced query capabilities, and external data sources query capabilities. Mentor engineers across levels and contribute to growing a high-performing, collaborative team culture Who You Are: You have deep experience architecting and scaling backend systems, with a strong focus on data-intensive or distributed infrastructure You excel in ambiguous environments, demonstrating a mix of drive, curiosity and pragmatic decision-making You’ve partnered effectively with Product Managers and customers to define product direction and ship impactful features You have expertise in debugging complex systems and optimizing performance across real-time data pipelines You have experience in using AI agents tools in your day-to-day engineering practices You lead by example and enjoy helping others grow through m

We’re looking for an experienced sourcing leader to join the Datadog Procurement team and help grow the Strategic Sourcing group. Make an impact by partnering closely with senior technology and business leaders, owning our fastest-growing AI, neocloud, and inference spend end-to-end, and continuing to prove the value that Strategic Sourcing brings to the organization. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the AI spend category end-to-end, covering foundation-model and AI APIs, AI development and productivity tools, and AI-enabled SaaS (with neocloud and inference compute as an emerging area), while developing and executing category strategies aligned to business objectives Champion AI and automation adoption across the sourcing function by identifying tools (e.g. Claude, ChatGPT) and building repeatable workflows that make sourcing faster, smarter, and more scalable Lead high-value AI vendor negotiations spanning foundation-model and API agreements, AI development and productivity tools, and AI SaaS, structuring seat- and consumption-based pricing across net-new purchases and strategic renewals, and building neocloud and GPU-capacity capability as the category grows Partner with Engineering and Finance to turn architectural and consumption trade-offs into commercial business cases, forecasts, and savings targets Build pricing and consumption models and apply FinOps discipline to quantify buying scenarios and uncover savings across a fast-moving spend base Work alongside executive and senior technology leadership as a trusted advisor on AI and neocloud investment decisions, influencing strategy and commercial trade-offs at the leadership level Track category KPIs (savings, pipeline, cycle time), monitor AI market, vendor, and pricing trends,

We’re looking for someone to join the Datadog Procurement team and help expand the Strategic Sourcing group. Make an impact by being a trusted analyst in several buying categories and continue to prove the value that Strategic Sourcing brings to the organization. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Leverage AI tools (e.g., Claude, ChatGPT) to enhance market research, accelerate data analysis, and improve efficiency in sourcing workflows Identify opportunities to incorporate automation and AI into procurement processes to drive scalability and smarter decision-making Support and execute sourcing strategies directed by sourcing managers with a specific focus in G&A categories (People Team, Finance, Legal, Real Estate) Develop strong relationships with stakeholders and assist teams to independently evaluate their best practices and adopt a value-driven mindset when purchasing on behalf of the organization Lead and execute Sourcing events (RFx) Negotiate pricing and other business terms with vendors on net-new purchases and renewals Manage the renewals list for designated categories and ensure accuracy of information and proactive communication Analyze spend data and identify potential cost savings opportunities Create pricing models based on vendor proposals to quantify various buying scenarios Build license forecast models and utilization analyses for enterprise software renewals to help uncover usage and savings opportunities Collaboratively align with adjacent functions like FP&A on utilization and forecast models Operate effectively in ambiguous or evolving problem spaces, helping bring structure, clarity, and forward momentum to loosely defined sourcing initiatives Monitor market trends that impact spend categories and

Join the MongoDB Server Query Optimization team, and help us build a world-class distributed open-source query optimizer. Our team plays a crucial role in the experience and performance of data processing. We are responsible for the MongoDB Query Language and the lifecycle of each query, through parsing, optimization and plan selection. We have a presence across the US and Europe including New York, Dublin, Seattle, Palo Alto, and Chicago. We support office-based and remote work and align projects with convenient work hours for each time zone. We have tons of interesting problems to solve with a direct impact on users for transactional, time-series, and analytical workloads. The team is endeavoring to systematically rewrite every major component of our optimization and execution systems. We need your help to design and build the heart of a distributed, flexible schema, document database. ​​This role can be based out of our US offices or remotely in the North America region. Candidate Profile 10+ years of experience in data management systems, distributed systems, or large-scale backend engineering Experience with building production-level code with a large user base, robust design structure and rigorous code quality Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture Experience with large code bases written in C++ or another systems programming language. You'll need to trace down defects, estimate work complexity, and design evolution and integration strategies as we rewrite different components of the system A strong foundation in core database internals is essential. While direct experience in query optimization is a massive bonus, it is not a prerequisite. We are also excited to meet candidates with strong backgrounds in compilers, language transpilers, or distributed storage systems Position Expectations Innovate in the area of flexible schema d

Join the MongoDB Server Query Execution team, and help us build a world-class distributed open-source database. Our team plays a crucial role in the performance and efficiency of MongoDB's data processing. We are responsible for building and improving the core execution engine that powers all queries, taking a logical query plan produced by the optimizer and turning it into reality. This includes developing the physical operators for data retrieval and manipulation, improving the runtime for complex analytical and transactional workloads, and owning critical components such as our new execution engine. In addition to the core server, we support the query execution needs of other major products like Atlas Streams, Atlas Search and Vector Search, and mongosync, making our work vital to the entire MongoDB ecosystem. You will be joining a globally distributed team with a significant presence in both North America and Europe. While this role is based in the NAMER region, you will regularly collaborate closely with colleagues across different time zones. We support both office-based work in our North America hubs like New York, as well as remote work. We have tons of interesting problems to solve with a direct impact on users for transactional, time-series, and analytical workloads. To meet the ever-increasing data demands of modern applications, we are actively evolving our query system; this includes strategically re-architecting and improving key components of our query execution engine. We need your help to design and build the core of a distributed, flexible schema document database. This role can be based out of one of our North America offices, such as NYC or Palo Alto, or remotely across North America. Candidate Profile 10+ years of hands-on, professional experience in query engine development or database internals Experience with building production-level code with a large user base, robust design structure and rigorous code quality Degree in Computer Science or

About the Team The GTM Intelligence Solutions team builds the data and decision systems that help customer-facing teams take the right action at the right time. We combine product telemetry, commercial data, customer context, and field activity to identify account health and opportunity, recommend actions and use cases, deliver intelligence through field-facing products and agent workflows, and measure what happens next. We’re looking for a Data Scientist to help build the next generation of GTM intelligence at OpenAI. You will own a flexible portfolio of high-impact decision data products and work closely with Technical Success and other GTM teams to ensure the work drives better decisions. About the Role As a Data Scientist on GTM Intelligence Solutions, you will define and build the intelligence systems that help customer-facing teams prioritize accounts, identify risks and opportunities, choose interventions, and understand what worked. You will set the roadmap and methodology, build canonical features, ship reliable production workflows, monitor quality and adoption, and improve the systems using field feedback and business outcomes. This role combines hands-on technical depth with strong product and business judgment. You should be as comfortable writing production Python and advanced SQL, defining durable data contracts, and operating decision products as you are evaluating a ranking approach or designing an experiment. You will personally ship reliable first versions and partner with Analytics Engineering and Data Engineering when work requires shared infrastructure or additional scale. In This Role, You Will Set the roadmap and methodology for GTM intelligence and decision products, using deep stakeholder discovery to probe beyond stated requests, uncover the underlying decisions, workflows, constraints, and measures of success, and translate them into measurable systems. Own the full lifecycle of intelligence products, including feature definition, methodo