Help Desk Support Specialist in United States

About the Team The OpenAI Audit Team is on a mission to build the future of internal audit from the ground up. Our ambition will be powered by a high-energy, technically exceptional team with the judgment, intellectual curiosity, and creativity to harness the latest advances in AI and design a truly next-generation audit function. As AI reshapes how work is performed across the enterprise, Internal Audit will use AI, automation, and data analytics to identify and assess the most significant and emerging risks across the business, including technology, cybersecurity, finance, compliance, operations, and data. We will build trusted partnerships at every level—from the Board of Directors and senior leadership to the teams delivering on OpenAI’s mission every day. We will operate as both an independent assurance provider and a trusted advisor, bringing an objective and pragmatic perspective to critical decisions. By engaging closely with management while preserving our independence, we will help the business innovate responsibly, move with confidence, and manage risk without creating unnecessary barriers. About the Role As the Cybersecurity & Technology Audit Leader, you will help shape the strategy, methodology, technology, and culture of a new audit function. You will lead complex audits and advisory reviews of cybersecurity, technology, data, and AI-related risks while advising leaders on practical ways to strengthen governance, resilience, and risk management. You are an experienced, hands-on professional who combines deep technical expertise with strong business judgment. You can quickly move between executive-level governance questions and detailed technical analysis, use data to identify and assess risk, and form clear, well-supported conclusions in fast-moving or ambiguous situations. You will have meaningful influence over how the function develops, including how we apply AI, automation, and analytics to audit planning, testing, monitoring, and reporting. T

About the Team OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products. The team works across Go-to-Market, Forward Deployed Engineering, Technical Success, Finance, Product, Legal, Data, Systems, and delivery partners. We are building a services motion that is customer-centered, commercially rigorous, operationally scalable, and deliberately connected to product adoption. About the Role We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAI's Professional Services business. This is a foundational, hands-on individual contributor role at the intersection of business strategy, finance, go-to-market, and delivery. You will turn ambiguous questions—what we offer, how we price and package it, how we plan capacity, and how we measure performance—into clear decisions and repeatable mechanisms. You will own business planning, pricing and packaging, forecasting and modeling, management reporting, and cross-functional strategic initiatives. You will build integrated views of demand, staffing, revenue, margin, and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early. You will be a trusted partner to Professional Services, GTM, FDE, Technical Success, Finance, Product, Legal, Revenue Operations, and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics, executive communication, and the willingness to build the model, process, or dashboard themselves. You’ll be responsible for: Define and drive the business and GTM strategy for Professional Services, including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions,

About the Team OpenAI’s Legal team plays a crucial role in advancing our mission by tackling novel and consequential legal issues in AI. The commercial infrastructure legal team supports the systems and facilities that make advanced AI possible, including compute, first-party silicon, colocation, and first-party data center development. About the Role We’re seeking a senior commercial infrastructure lawyer to lead legal work across our rapidly growing data center development and colocation portfolio. You will advise on complex, high-value transactions involving new data center sites, power, construction, colocation, and related infrastructure arrangements. This role is designed for a lawyer who understands how data centers are developed and operated—not a general real estate practitioner. You will work closely with infrastructure, finance, procurement, and operations teams, while coordinating outside counsel where appropriate, to help projects move quickly and responsibly. San Francisco is preferred, and occasional travel may be required. In this role, you will: Lead commercial legal strategy and risk management for data center development and colocation transactions. Draft, negotiate, and advise on colocation agreements, construction agreements, power-related arrangements, and other contracts supporting data center development. Support first-party projects involving raw land, site and power rights, design and construction, EPC models, third-party build-to-suit structures, and leasebacks. Partner cross-functionally with infrastructure, finance, procurement, operations, and other stakeholders on fast-moving, complex projects. Manage and collaborate effectively with outside counsel across a high volume of infrastructure matters. Develop scalable legal playbooks and contracting approaches for a growing portfolio of data center sites. You might thrive in this role if you have: 12+ years of legal experience, primarily in commercial legal roles. Deep, hands-on experience

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team includes External Communications, Internal Communications, and other strategic communications functions. This team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. About the Role We’re looking for a senior communications leader to shape how OpenAI communicates about its emerging ads and monetization business. This person will define the global narrative, lead communications for major product and business milestones, and build sustained programs that explain our approach to ads and monetization clearly and credibly. The role will be central to showing how OpenAI can develop advertising experiences that are useful to people, valuable to businesses, transparent in how they work and consistent with our mission. You will work closely with Product, Go-to-Market, Marketing, Policy, Legal and Partnerships to anticipate opportunities and risks, develop integrated campaigns and help the business scale with trust. You will also serve as a trusted advisor to senior leaders on positioning, reputation, media strategy and the broader industry conversation. This is both a strategic and hands-on role. The right person will be comfortable defining a long-term communications strategy, building the systems and relationships needed to execute it, and personally leading through high-profile launches and fast-moving issues. This role reports to the VP of Communications and is based in San Francisco, CA. We use a hybrid work model of four days per week in the office and offer relocation assistance In this role, you will: Define and lead communications strategy for OpenAI’s ads and monetization initiatives, from global narrative development through launches and sustained storytelling. Build a clear, differentiated story about how OpenAI approache

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will:

About the Team OpenAI’s Compute organization turns ambitious AI research into real-world capability by delivering the compute infrastructure behind our most advanced models. The team works across software, hardware, facilities, operations, and engineering disciplines to make enormous amounts of compute available, reliable, and efficient. As the demand for frontier AI grows, so does the complexity of the systems required to support it. Scaling this infrastructure means solving problems that cut across distributed systems, ML infrastructure, GPU fleets, power, cooling, networking, manufacturing, supply chain, and data center delivery. Our work is focused on expanding the compute foundation that enables OpenAI to train more capable models, including systems like GPT-5.6, and make frontier AI available to more people, products, and workflows. We’re looking for exceptional people across many disciplines to help build the next generation of AI infrastructure at a scale few organizations have attempted. About the Role We are hiring across a broad range of roles to help design, build, scale, and operate OpenAI’s compute infrastructure. Depending on your background, you may work on large-scale distributed systems, ML infrastructure, hardware systems, manufacturing, supply chain, data center development, or the physical engineering systems required to bring massive compute capacity online. You’ll work with teams across research, engineering, hardware, operations, and infrastructure to solve high-impact problems at extraordinary scale. This may include improving system reliability, accelerating deployment timelines, increasing operational efficiency, designing new infrastructure, or helping bring new compute platforms and facilities from concept to production. This is an opportunity to work on one of the most important infrastructure challenges in AI: building the compute foundation required to train and serve increasingly capable frontier models. Key Responsibilities Help bui

About the Team OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. The Industrial Compute team is central to this mission, setting the core infra strategy and implementing this vision. From site selection to the buildout process, this team sits at the intersection of commercial, technical, strategy, and operations, interacting with teams and executives inside and outside of OpenAI. About the Role OpenAI is seeking a Real Estate Lead to own land acquisition strategy and site-control execution for our next-generation data center portfolio across the U.S. This role sits at the front end of infrastructure delivery, translating market intelligence, broker/developer relationships, and commercial judgment into credible shovel-ready positions that meet OpenAI’s power, land, permitting, and expansion requirements. The Real Estate Lead will not operate as a traditional transactional real estate function. The scope is to help shape where OpenAI can build, secure the right land positions early, structure defensible commercial terms, and coordinate the legal, technical, and development work required to move opportunities from sourced lead to controlled site and ultimately to readiness handoff. This is an individual contributor lead role and does not have direct reports initially. The role also owns market prioritization and portfolio-level acquisition strategy across target geographies, and is expected to run multiple negotiations in parallel while translating site-control work into executive-ready acquisition recommendations. Key Responsibilities Own market prioritization and portfolio acquisition strategy across target geographies, including scenario analysis for speed, scale, expansion potential, and risk-adjusted economics. Proactively source and evaluate land parcels at scale to support long-term data center growth across priority markets. Build and manage a national pipeline of

About the Team OpenAI’s Compute organization turns ambitious AI research into real-world capability by delivering the compute infrastructure behind our most advanced models. The team works across software, hardware, facilities, operations, and engineering disciplines to make enormous amounts of compute available, reliable, and efficient. As the demand for frontier AI grows, so does the complexity of the systems required to support it. Scaling this infrastructure means solving problems that cut across distributed systems, ML infrastructure, GPU fleets, power, cooling, networking, manufacturing, supply chain, and data center delivery. Our work is focused on expanding the compute foundation that enables OpenAI to train more capable models, including systems like GPT-5.6, and make frontier AI available to more people, products, and workflows. We’re looking for exceptional people across many disciplines to help build the next generation of AI infrastructure at a scale few organizations have attempted. About the Role We are hiring across a broad range of roles to help design, build, scale, and operate OpenAI’s compute infrastructure. Depending on your background, you may work on large-scale distributed systems, ML infrastructure, hardware systems, manufacturing, supply chain, data center development, or the physical engineering systems required to bring massive compute capacity online. You’ll work with teams across research, engineering, hardware, operations, and infrastructure to solve high-impact problems at extraordinary scale. This may include improving system reliability, accelerating deployment timelines, increasing operational efficiency, designing new infrastructure, or helping bring new compute platforms and facilities from concept to production. This is an opportunity to work on one of the most important infrastructure challenges in AI: building the compute foundation required to train and serve increasingly capable frontier models. Key Responsibilities Help bui

About the Team The Treasury team is responsible for protecting liquidity, enabling scale, maintaining strong controls, and helping the company operate with clarity and resilience. We work across finance and operational partners to ensure funds move safely, visibility remains high, and Treasury infrastructure keeps pace with a fast-moving business. As hands-on operators and builders, we combine financial judgment with AI, automation, and data to solve problems faster, strengthen controls, and continuously improve how Treasury operates. About the Role We’re looking for a Treasury Manager to own and execute critical activities across OpenAI’s global treasury operations, including cash management, payments, bank account management, forecasting support, controls, and reporting. Beyond day-to-day operations, this person will support Treasury leadership on high-impact projects such as M&A integrations, new legal entity formation, and geographic and currency expansion. They’ll also help build scalable, AI-enabled systems, workflows, and controls for a rapidly growing global business. This is an individual contributor role with broad scope, spanning operational ownership and building an AI-native Treasury function. This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own core global treasury operations across cash positioning, payments, bank account management, portal administration, forecasting support, and FBAR preparation. Coordinate day-to-day execution for intercompany funding, settlements, investment operations, letters of credit, guarantees, treasury close, and related accounting handoffs. Automate and scale treasury workflows for request intake, approvals, payment tracking, bank account changes, KYC follow-up, access reviews, evidence collection, and issue resolution. Identify recurring processes, manual pain points, duplicate work, control

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team supports OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Internal Communications team aims to create clarity, trust, and shared understanding that inspires our employees to do their best work. About the Role We are looking for an Internal Communications professional to support our Enterprise and & Growth portfolio, specifically B2B, Revenue, Partnerships, Marketing, Enterprise Engineering, Ads, and Commerce teams. This role is well suited for a highly organized communicator who writes clearly, learns quickly, brings calm execution to a fast-moving environment, and enjoys finding creative ways to keep employees informed and connected. In this role, you will: Support day-to-day internal communications for the Enterprise & Growth portfolio, including product, partnership, leadership, and organizational announcements. Help plan and execute internal events for supported executives and teams, including org-wide All Hands, managers meetings, Q&As, leadership AMAs, employee engagement moments, and launch-related gatherings. Support logistics and execution for company-wide customer storytelling programs, bringing customer insights, examples, and impact stories to employees. Monitor high-traffic Slack channels and other employee feedback signals across supported teams to identify emerging questions, information gaps, and opportunities to improve clarity or connection. Maintain intake and calendar, tracking key moments, milestones, dependencies, audiences, and review timelines. Contribute to broader Internal Communications priorities as needed, bringing flexibility, curiosity, and strong follow-through across the team. You might thrive in this role if you have: 3+ years of experience in internal communications, event coordination, market

About the Team OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. Working alongside our cloud partners, infrastructure providers, and internal engineering teams, we operate hyperscale AI campuses that support the training and deployment of frontier AI models. The Site Operations team serves as OpenAI's on-site operational presence, helping ensure campuses operate safely, efficiently, and in alignment with Industrial Compute standards. We work closely with Hardware Operations, Infrastructure Delivery, Network Operations, Security, Facilities, Construction, and our infrastructure partners to support day-to-day site execution and maintain operational readiness. As Industrial Compute continues to expand globally, Site Operations plays a critical role in ensuring each campus is prepared to support reliable AI infrastructure at scale. About the Role We are seeking a Site Operations Technician to support the daily operation of Industrial Compute campuses. This role acts as OpenAI's on-site technical representative, helping coordinate activities across hardware operations, facilities, construction, logistics, security, and external service providers. You will perform routine site inspections, support asset tracking, coordinate vendor activities, assist with operational readiness, document site conditions, and help ensure infrastructure issues are identified and resolved quickly. The ideal candidate enjoys working in highly technical environments, is detail-oriented, and thrives in fast-paced operational settings where no two days are the same. Key Responsibilities Perform routine walkthroughs of Industrial Compute facilities to verify operational readiness and identify potential issues. Monitor site conditions and report abnormalities involving hardware spaces, network rooms, utilities, logistics areas, and common infrastructure. Support coordination of vendors, contractors, and partner organizations performing work o

About the Team Data Platform at OpenAI owns the foundational data stack powering critical product, research, and analytics workflows. We operate some of the largest Spark compute fleets in production; design, and build data lakes and metadata systems on Iceberg and Delta with a vision toward exabyte-scale architecture; run high throughput streaming platforms on Kafka and Flink; provide orchestration with Airflow; and support ML feature engineering tooling such as Chronon. Our mission is to deliver reliable, secure, and efficient data access at scale and accelerate intelligent, AI assisted data workflows. Join us to build and operate these core platforms that underpin OpenAI products, research, and analytics. We’re not just scaling infrastructure – we’re redefining how people interact with data. Our vision includes intelligent interfaces and AI-assisted workflows that make working with data faster, more reliable, and more intuitive. About the Role This role focuses on building and operating data infrastructure that supports massive compute fleets and storage systems, designed for high performance and scalability. You’ll help design, build, and operate the next generation of data infrastructure at OpenAI. You will scale and harden big data compute and storage platforms, build and support high-throughput streaming systems, build and operate low latency data ingestions, enable secure and governed data access for ML and analytics, and design for reliability and performance at extreme scale. You will take full lifecycle ownership: architecture, implementation, production operations, and on-call participation. You’ve supported Spark, Kafka, Flink, Airflow, Trino, or Iceberg as platforms. You’re well-versed in infrastructure tooling like Terraform, experienced in debugging large-scale distributed systems, and excited about solving data infrastructure problems in the AI space. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per wee

About the Role OpenAI’s brands are trusted by hundreds of millions of users around the world. As awareness and adoption of OpenAI’s products continue to grow, so does the volume and sophistication of brand abuse, including impersonation, scams, copycat applications, fraudulent websites, social media misuse, and other forms of online infringement. We are seeking an experienced Brand Protection Manager to build and operate OpenAI’s global brand protection program. This role will lead efforts to identify, prioritize, and address misuse of OpenAI’s brands across websites, social media platforms, app stores, marketplaces, advertising networks, and other online ecosystems. The ideal candidate combines strong operational execution, investigative instincts, and program management skills. They are comfortable working across Legal, Marketing, Comms, Security, Trust & Safety, and external partners to address emerging threats and develop scalable enforcement programs. This role will lead OpenAI’s Brand Protection & Operations function and help ensure that OpenAI’s brands remain trusted, protected, and resilient as the company continues to grow globally. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and operate OpenAI’s global brand protection program. Monitor and respond to misuse of OpenAI brands across websites, social media, marketplaces, app stores, advertising platforms, and emerging online ecosystems. Develop and manage programs to protect OpenAI products, services, and associated brands. Coordinate investigations and enforcement efforts across online and offline channels. Partner with product, marketing, security, trust & safety, and legal teams to address brand abuse and emerging threats. Develop enforcement playbooks, prioritization frameworks, and escalation processes. Manage relationships with brand protection vendors, mon

About the Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI’s Tax and Trade team sits at the center of OpenAI’s global growth—shaping how cutting-edge AI products, partnerships, and infrastructure scale across borders while navigating complex tax, trade, and regulatory regimes. We operate as strategic operators, not just compliance experts, embedding early in product, finance, policy, and infrastructure decisions to manage risk, unlock incentives, and enable OpenAI to grow responsibly and competitively worldwide. As OpenAI’s products, monetization models, and global infrastructure expand, our tax systems must scale with the same rigor and reliability as our product architecture. The team partners deeply with Financial Engineering, Product Engineering, and Finance Systems to build a modern tax technology stack that enables accurate, real-time tax determination across OpenAI’s global business. About the Role We're hiring a Director, Tax Infrastructure & Incentives to lead OpenAI's global tax infrastructure strategy supporting AI infrastructure expansion programs. You will own the tax strategy supporting data center development, site selection, infrastructure investments, and government incentive programs across. This role extends far beyond traditional property tax planning and reporting - you will help shape where and how OpenAI invests billions of dollars in AI infrastructure by partnering with executive leadership, infrastructure teams, governments, utilities, and external stakeholders. You will build scalable frameworks for negotiating and managing tax incentives, property tax, indirect tax, and infrastructure-related tax matters while developing repeatable processes that enable OpenAI to expand rapidly across multiple jurisdictions. You will also establish the governance, reporting, and operational infrastructure required to support long-term compliance, financial reporting, and executive

About the Team The Intelligence and Investigations team seeks to rapidly identify and mitigate abuse and strategic risks to ensure a safe online ecosystem. We are dedicated to identifying emerging abuse trends, analyzing risks, and working with our internal and external partners to implement effective mitigation strategies to protect against misuse. Our efforts contribute to OpenAI's overarching goal of developing AI that benefits humanity. The Strategic Intelligence & Analysis (SIA) team provides safety intelligence for OpenAI’s products by monitoring, analyzing, and forecasting real-world abuse, geopolitical risks, and strategic threats. Our work informs safety mitigations, product decisions, and partnerships, ensuring OpenAI’s tools are deployed securely and responsibly across critical sectors. About the Role As a Quantitative Intelligence Analyst , you will focus on discovering novel and emerging risks in complex human–AI systems before they are well-defined, measurable, or widely understood. You will use deep subject matter expertise and quantitative tooling to surface weak, early, and unconventional risk signals. You will build analytic models that explain how harms could emerge and translate ambiguous patterns into structured, data-driven insight. Your work will help identify potential gaps in policy or coverage and operationalize previously unmeasured problems into signals that can support detection, mitigation, and planning downstream. You will develop analytical frameworks that map how new risks form, evolve, and propagate as products change, policies shift, and external events unfold. Your analyses will directly inform strategic risk prioritization and planning across the company, with regular visibility through strategic risk products. This role is based in office (hybrid, 3 days/week). Relocation support is available In this role, you will: Discover and define new quantitative risk signals where no established metrics exist, using subject matter exp