High Fidelity Wraparound Field Case Manager in San Francisco

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for Full Stack software engineers with a product mindset to join the GTM Innovation team. As a product engineer on this team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-s

About the Team The Support Automation team at OpenAI scales the organization by applying cutting-edge AI models to real-world challenges, automating and enhancing work across the organization. From customer operations to engineering, we develop an ecosystem of automation products that empower our colleagues and drive impact. We're passionate about crafting products that serve those around us, blending rapid prototyping with a focus on long-term quality and reliability. By creating reusable solutions, we create patterns that can be applied across diverse domains within OpenAI. TLDR: this team leverages OpenAI technology to improve OpenAI, and you’ll have the opportunity to leverage the full extent of our tech (both public and pre-released) to accomplish this mission. About the Role We’re looking for a Backend Software Engineer with experience working in ML/LLM-heavy domains to help to design and build an evals infrastructure that measures the quality of OpenAI’s support automation. This is a deeply technical and highly cross-functional role where you’ll build robust systems and backend services that serve as the foundation for how knowledge is created, accessed, and applied across OpenAI. The role will especially focus on working closely with Data Science and Research partners to design and build evals at scale. In this role, you will: Design eval pipelines that are reliable, reproducible, and extendable Build the infrastructure for continuous eval monitoring frameworks (regression/drift monitoring, building robust golden datasets) along with feedback loops that ultimately strengthen support automation Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows. Collaborate closely with data, research, and engineering teams to integrate OpenAI models into high-leverage workflows

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role As an Account Director focused on Healthcare, you will own executive-level relationships with leading healthcare organizations, including integrated delivery networks (IDNs), health systems, academic medical centers, health insurers, digital health companies, and healthcare technology providers. You’ll help these organizations safely and effectively deploy OpenAI’s technology to improve clinical and administrative workflows, enhance patient and provider experiences, automate operational processes, and accelerate enterprise-wide AI adoption. This role blends enterprise sales expertise, technical depth, business acumen, and relationship-driven selling. You will collaborate closely with researchers, engineers, and healthcare-focused solution strategists to design secure, compliant, and high-impact AI deployments. This role is based in San Francisco. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. In this role, you’ll: Manage a focused portfolio of large healthcare provider, payer, and healthcare technology accounts, developing long-term strategic account plans. Lead complex, multi-stakeholder sales cycles spanning clinical, operational, IT, digital transformation, and executive leadership teams. Partner with Solutions and Research Engineering to design pilots that demon

About the Team OpenAI’s Inference team powers the deployment of our most advanced models - including our GPT models, 4o Image Generation, and Whisper - across a variety of platforms. Our work ensures these models are available, performant, and scalable in production, and we partner closely with Research to bring the next generation of models into the world. We're a small, fast-moving team of engineers focused on delivering a world-class developer experience while pushing the boundaries of what AI can do. We’re expanding into multimodal inference, building the infrastructure needed to serve models that handle image, audio, and other non-text modalities. These workloads are inherently more heterogeneous and experimental, involving diverse model sizes and interactions, more complex input/output formats, and tighter coordination with product and research. About the Role We’re looking for a software engineer to help us serve OpenAI’s multimodal models at scale. You’ll be part of a small team responsible for building reliable, high-performance infrastructure for serving real-time audio, image, and other MM workloads in production. This work is inherently cross-functional: you’ll collaborate directly with researchers training these models and with product teams defining new modalities of interaction. You'll build and optimize the systems that let users generate speech, understand images, and interact with models in ways far beyond text. In this role, you will: Design and implement inference infrastructure for large-scale multimodal models. Optimize systems for high-throughput, low-latency delivery of image and audio inputs and outputs. Enable experimental research workflows to transition into reliable production services. Collaborate closely with researchers, infra teams, and product engineers to deploy state-of-the-art capabilities. Contribute to system-level improvements including GPU utilization, tensor parallelism, and hardware abstraction layers. You might thrive in t

About the Team The Developer Experience team at OpenAI has a singular focus: empowering developers globally. Our mission is to provide every developer and startup on the planet with the most delightful and seamless experience to integrate AI into their applications and products. We ensure developers have the tools, resources, and support they need to unlock AI’s full potential. We create inspiring demos, developer tools, sample applications, and technical content that show developers how to build with Codex and frontier models like GPT-5.6, GPT-Live, and GPT-Image-2 to create powerful agents and AI-native applications. We collaborate closely with product, engineering, research, and GTM teams to ensure the developer journey, from onboarding with Codex to first API call to production deployment, is seamless, effective, and delightful. About the Role As a Developer Experience Engineer, you will create compelling technical content, developer tools, and sample applications designed to inspire developers and enable them to succeed with Codex and OpenAI’s APIs and products for developers. You will engage with developers and technical founders, demonstrating best practices and building innovative applications powered by frontier models, multimodal capabilities, and tools like Codex. We’re looking for people who combine strong technical skills, creativity, and a passion for engaging with and empowering developers. In this role, you will: Develop demos and sample applications that showcase best practices for building with Codex, frontier models, multimodal capabilities, and agents. Create high-quality technical content—including tutorials, blog posts, videos, and code samples—to educate and inspire the developer community about our models, APIs, and Codex. Actively engage with and foster a vibrant local and global developer ecosystem around OpenAI’s platform and products. Represent OpenAI at developer events and online, serving as a knowledgeable and approachable advocate for

About the Team The team’s mission is to accelerate the secure evolution of agentic AI systems at OpenAI. To achieve this, the team designs, implements, and continuously refines security policies, frameworks, and controls that defend OpenAI’s most critical assets—including the user and customer data embedded within them—against the unique risks introduced by agentic AI. About the Role As a Security Engineer on the Agent Security Team , you will be at the forefront of securing OpenAI’s cutting-edge agentic AI systems. Your role will involve designing and implementing robust security frameworks, policies, and controls to safeguard OpenAI’s critical assets and ensure the safe deployment of agentic systems. You will develop comprehensive threat models, partner tightly with our Agent Infrastructure group to fortify the platforms that power OpenAI’s most advanced agentic systems, and lead efforts to enhance safety monitoring pipelines at scale. We are looking for a versatile engineer who thrives in ambiguity and can make meaningful contributions from day one. You should be prepared to ship solutions quickly while maintaining a high standard of quality and security. We’re looking for people who can drive innovative solutions that will set the industry standard for agent security. You will need to bring your expertise in securing complex systems and designing robust isolation strategies for emerging AI technologies, all while being mindful of usability. You will communicate effectively across various teams and functions, ensuring your solutions are scalable and robust while working collaboratively in an innovative environment. In this fast-paced setting, you will have the opportunity to solve complex security challenges, influence OpenAI’s security strategy, and play a pivotal role in advancing the safe and responsible deployment of agentic AI systems. You’ll be responsible for: Architecting security controls for agentic AI – design, implement, and iterate on identity, netwo

About the Team The Safety Systems team is dedicated to ensuring the safety, robustness, and reliability of AI models and their deployment in the real world. Learn more about OpenAI’s approach to safety. Building on the many years of our practical alignment work and applied safety efforts, Safety Systems addresses emerging safety issues and develops new fundamental solutions to enable the safe deployment of our most advanced models and future AGI, to make AI that is beneficial and trustworthy. About the Role At OpenAI, we're dedicated to advancing artificial intelligence, and we know that creating a secure and reliable platform is vital to our mission. That's why we're seeking a software engineer to help us build out our trust and safety capabilities. In this role, you'll work with our entire engineering team to design and implement systems that detect and prevent abuse, promote user safety, and reduce risk across our platform. You'll be at the forefront of our efforts to ensure that the immense potential of AI is harnessed in a responsible and sustainable manner. Your Responsibilities: Architect, build, and maintain anti-abuse and content moderation infrastructure designed to protect us and end users from unwanted behavior. Work closely with our other engineers and researchers to utilize both industry standard and novel AI techniques to measure, monitor and improve AI models’ alignment to human values. . Diagnose and remediate active incidents on the platform and build new tooling and infrastructure that address the root causes of system failure. You might thrive in this role if: You have built and run production services in a high growth, rapidly scaling environment. You can debug live issues and restore systems quickly. You have worked on content safety, fraud, or abuse, or are motivated and excited to work on present-day (“now-term”) AI safety. You have experience with Python or with modern languages such as C++, Rust, or Go, and are able to quickly ramp up on Py

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role As a Security Engineer on Detection & Response, you’ll help protect OpenAI’s most sensitive assets– including our intellectual property, customer data, and the infrastructure that supports them– by building and operating the systems we use to detect suspicious activity and respond effectively when it matters. You’ll work across endpoints, identity, cloud, hyperscale compute infrastructure, and datacenter-adjacent layers, partnering closely with security teams and infrastructure owners to define the telemetry and response requirements we need and building tooling and automation where it delivers the most leverage. In this role, you will: Build and evolve Detection & Response capabilities across OpenAI’s infrastructure, products, and research environments, with an emphasis on high-signal detection and reliable operational response. Engineer detection pipelines and tooling: develop rule lifecycle management, measurement/quality loops (coverage, precision, latency), tuning processes, and safe rollout patterns. Automate response and investigations by building workflows that reduce toil (triage, enrichment, containment, evidence capture) and improve time-to-understand/time-to-contain. Partner with other Security teams and system/infrastructure owners across the company to ensure new systems ship with the right telemetry, threat models, and response playbooks from day one. Define D&R requirements and drive visibility across endpoin

About the Team The Launch Programs team is responsible for driving cross-functional planning, readiness, and execution for OpenAI’s most visible and strategic product moments. We partner closely with product teams to understand their goals, requirements, and timelines—then help translate those into clear, actionable plans across marketing, comms, events, and other functions. Our team acts as the connective tissue between builders and storytellers, ensuring that launches are predictable, aligned, and impactful. About the Role As a Launch Program Manager, you’ll play a central role in turning product ambitions into coordinated company-wide launch moments. You’ll work hand in hand with product teams to deeply understand their roadmaps and readiness needs, then drive alignment across marketing, comms, events, and other partners to ensure smooth, high-quality execution. We’re looking for people who: Are exceptional at building alignment across diverse functions and stakeholders Can translate product requirements and timelines into structured, coordinated launch plans Are clear communicators who can operate effectively at both tactical and strategic levels Thrive in fast-paced, ambiguous environments and enjoy building structure where it doesn’t yet exist Are skilled at navigating complex product organizations and creating clarity across multiple teams This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with product teams to understand requirements, roadmaps, and readiness, then translate those into clear launch plans and timelines Drive cross-functional planning and execution across marketing, comms, events, and operations to ensure cohesive, high-quality launches Serve as the central communications hub, driving alignment through clear updates, status reviews, and structured working rhythms Anticipate and proactively address launch risks, sur

About the Team The Software Engineering team is responsible for designing and building the scalable, performant, and secure backend systems that power our products—from early prototypes to large-scale deployments. We collaborate closely with product, hardware, and full-stack teams to ensure our infrastructure enables fast iteration while setting a strong foundation for long-term growth. About the Role As a Backend Engineer , you will design and build services, APIs, and infrastructure that support evolving product needs. You’ll apply a deep understanding of backend systems and maintain enough end-to-end context—from hardware to cloud—to guide technical decisions that best serve the product and team. We’re looking for engineers who thrive in fast-paced, collaborative environments and care deeply about building robust systems that scale. This role is based in San Francisco, CA . We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees. In this role, you will: Architect, build, and maintain high-performance, secure backend systems. Design APIs, data models, and infrastructure to support evolving product needs. Balance near-term development velocity with long-term maintainability and scalability. Collaborate with cross-functional teams to ensure cohesive, end-to-end solutions. You might thrive in this role if you: Have 7+ years of professional software engineering experience, with a focus on backend systems. Have a proven track record of building and scaling systems from early stage to large scale. Are proficient with Python and Go, and familiar with a range of server-side technologies. Have a strong grasp of system design, performance optimization, and security best practices. Can reason about full-stack tradeoffs from hardware through cloud infrastructure. (Nice to have) Have experience with distributed systems and cloud architectures. (Nice to have) Bring a background in instrumentation, analytics, and performanc

About the Team The Applied team at OpenAI safely brings cutting-edge technology to the world. We have released widely used products such as ChatGPT, Sora, and the OpenAI API, powering models including GPT-5 and a growing set of multimodal capabilities across text, image, audio, and video. Our team also manages large-scale inference and platform infrastructure that supports these experiences at global scale. With much more on the horizon, our impact continues to grow. Our customers build fast-growing businesses using our APIs, unlocking product capabilities that were previously unimaginable. ChatGPT and Sora exemplify the breadth of what’s now possible across text, image, audio, and video experiences. As these capabilities expand, we prioritize the responsible use of our technology, emphasizing safe and thoughtful deployment over unchecked growth. Within Applied Engineering, the Ads Monetization team in Financial Engineering builds the core systems dealing with all the money flows for ChatGPT Ads. These systems are a combination of low-latency, high scale, high reliability, while being built in a financially correct, accurate, auditable and explainable way. This role sits at the intersection of ads delivery, data engineering, and financial systems. In this role, you will: Architect and build the core monetization systems for ChatGPT Ads. Build and operate the core services and pipelines that power ads monetization end-to-end, from event capture and validation through aggregation, pricing, metering, and ultimately producing billable outputs. Define and implement the source of truth for ads monetization data, including schemas, data models, and invariants that ensure outputs are consistent, explainable, and auditable. Own correctness and reconciliation: align production outputs with downstream invoicing/finance requirements, build controls/monitors, and close gaps through investigations and backfills. Develop across the stack to create comprehensive billing integration

About the Team OpenAI’s Legal team plays a crucial role in advancing our mission by tackling innovative and fundamental legal issues in AI. The team includes professionals from diverse legal fields – technology, AI, infrastructure, privacy, IP, corporate, employment, tax, regulatory, and litigation – who collaborate closely with colleagues across the company. If you are passionate about being a technology lawyer working on cutting-edge challenges, you’ll thrive here. About the Role We are seeking an experienced commercial attorney to join our commercial legal team. Based in the US, you will help lead commercial legal support for OpenAI’s rapidly growing business, working with teams such as GTM, Partnerships, Procurement, Finance, Product, Infrastructure, and Engineering. This is a great opportunity to join OpenAI’s commercial legal team, negotiating high-impact agreements and helping to build scalable frameworks for responsible growth. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week. In this role, you will: Serve as the legal partner for OpenAI’s business transactions, partnerships, and operations. Provide practical, business-oriented legal advice to teams including Sales, Partnerships, Finance, Procurement, and Operations. Identify and address commercial, product, regulatory, privacy, and other legal issues arising from commercial transactions. Develop strategies and processes for handling legal issues in creative and scalable ways that support growth. Monitor and advise on regulatory and compliance matters affecting AI and technology. Collaborate with colleagues across OpenAI’s global legal team to ensure alignment across jurisdictions. You might thrive in this role if you: Have 7+ years of experience across in-house and technology-focused law firm roles. Bring a strong background in drafting and negotiating complex commercial contracts. Are comfortable operating in an entrepreneurial environment, and are proact

About the team The Codex Deployment Engineering team helps customers adopt OpenAI's coding tools throughout their software development lifecycle. We act as trusted technical partners, guiding engineering teams as they integrate Codex into their projects and workflows. Our customers span digital-native companies to global enterprises, and we work side-by-side to accelerate how they plan, build, and deliver software. About the Role We are seeking a technically deep, creativity-driven AI Deployment Engineer who is already a power user of AI coding tools and passionate about pushing the boundaries of developer productivity. You will partner directly with engineering leaders and hands-on builders to design, validate, and scale advanced AI workflows, often using Codex to prototype and build the very demos, integrations, and automations customers ultimately adopt. This is a highly cross-functional role that blends technical architecture, product strategy, and customer-facing leadership. You’ll work closely with Sales, Solutions Engineering, Product, Applied Engineering, and the broader Codex organization to advocate for customer needs, shape product direction, and accelerate the successful deployment of intelligent coding systems across some of the world’s most influential companies. In this role, you will: Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows. Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout. Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process. Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely. Contribute technical content including

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team’s ethos is to support OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. About the Role OpenAI is seeking an experienced communications professional to join our Platform & Research Communications team. This role will work closely with the Research Communications Lead and partner deeply with safety researchers, alignment researchers, and cross-functional teams to shape how OpenAI’s safety research is understood by researchers, journalists, policymakers, and the broader public. This position is responsible for developing and executing external communications strategies around OpenAI’s safety research—from alignment and evaluations to broader work that helps advance the safe development and deployment of increasingly capable AI systems. The ideal candidate brings strong science or technical fluency, excellent storytelling instincts, and experience helping researchers communicate complex work with clarity, accuracy, and nuance. You will partner closely with research leadership, individual researchers, policy, product, safety, legal, and cross-functional communications teams. This role requires both strategic judgment and hands-on execution in a fast-moving environment where research, public understanding, and high-stakes safety narratives intersect. This role is based in San Francisco, CA and follows a hybrid schedule (three days per week in office). Relocation assistance is available. In this role, you will: Shape Safety Research Narratives Develop clear, credible external narratives around OpenAI’s safety research, including alignment, evaluations, preparedness, interpretability, and other areas connected to the safe development of frontier AI. Translate complex technical work into accessible stories without oversimplifying, overstating impact

About the Team The Human Data team at OpenAI is responsible for identifying and mitigating risks in advanced AI systems by designing evaluations, surfacing vulnerabilities, and collaborating closely with researchers to strengthen model reliability and public trust. About the Role As a Research Program Manager, you will lead initiatives that test the safety and robustness of OpenAI’s models through creative experimentation and structured evaluation. You’ll coordinate efforts across research and engineering teams to transform ambiguous risks into concrete research programs and influence future model development and deployment. We’re looking for people who are technically savvy, comfortable with ambiguity, and excited about shaping the future of safe AI. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead programs that explore unexpected model behaviors and identify failure modes. Translate vague or emergent risk signals into clear priorities and actionable research plans. Design and run creative evaluations, experiments, and red-teaming campaigns. Collaborate with research, product, and deployment teams to integrate findings into model training and deployment cycles. Develop repeatable systems for tracking model performance and understanding emerging behavior patterns. You might thrive in this role if you: Have strong experience in technical program management, with excellent organizational and communication skills. Are familiar with large language models, prompt engineering, or model evaluation techniques. Are comfortable managing fast-paced, high-uncertainty projects and shaping them from the ground up. Are creative and resourceful in devising new methods for testing model behavior and performance. Can effectively coordinate across technical and non-technical stakeholders to drive alignment and execution. About OpenAI OpenAI is an AI resear