It Support Engineer in United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Policy & Communications is at the heart of how Airbnb works with communities and stakeholders around the world. We're accepting applications for a position as a Senior Policy Economist (part of Airbnb’s Data Science organization) supporting this team to ensure these engagements are data-driven. Candidates should have a strong background in data modeling and economics (including via AI), and demonstrated skill in organizing, communicating, and presenting analysis via visualizations, dashboards, maps, and other tools. The Difference You Will Make: The position offers an opportunity to provide meaningful insights both within Airbnb and to communities across the world. As a result, the role requires working with cross-functional partners throughout the organization (policy/comms, business, legal, finance, data science), as well as external partners outside of Airbnb (experts, academics, policy-makers, media). Candidates should be able to navigate these environments, operating independently and driving their own agenda, but must also work well with partners. A teamwork mentality and “no task too big or too small” attitude is key. The scope of work includes quantitative analysis of high-impact, high-visibility topics including regulation, housing, tourism, economic development/impact, and taxes. Because of this visibility, translation of complex analyses into accessible and scalable resources is key. You will not only be a trusted data expert on the team, but also a storyteller. A Typical Day: Regulatory & economic impact modeling, as well as guidance

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: Airbnb is seeking an exceptional product manager to reimagine how guests search on Airbnb. Search is the front door to the entire guest experience — the moment someone tells us what they want and we have to understand it, then show them the right options in the right order. Today that means query understanding, filtering, and ranking. Tomorrow it means next-generation AI capabilities that let guests search more naturally, get better matches with less effort, and trust that Airbnb understood what they were actually looking for. In this role, you will own the vision and roadmap for the future of search at Airbnb — pushing beyond keyword and filter-based search toward more intelligent, conversational, and personalized ways for guests to find their perfect stay. You'll partner closely with engineering, design, and data science teams to bring new AI-powered search capabilities from concept to guests. This is a high-visibility role building one of the most consequential surfaces in the guest experience, and will regularly interface with senior engineering and leade

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: Airbnb is entering a new era—reimagining how fraud, safety, and quality are measured, protected, and elevated across the digital landscape. Reporting to the Director of Advanced Analytics, Fraud & Safety, you will lead a dispersed team of ~8 advanced analysts tasked with turning safety measurement into governed, self-serve decision systems for Policy, Ops, Legal, Product, and Engineering. You will be a pivotal leader safeguarding Airbnb’s global community. You’ll steer a multidisciplinary team that designs, delivers, and scales state-of-the-art analytics for: Safety (physical & digital) Connected-account & circumvention detection Privacy protection & risk management This role isn’t just about reporting what happened; it’s about building the systems that help Airbnb see around corners. You will democratize data access, build always-on scenario simulators for fraud and safety, and turn incident impacts into seamless signals for continuous improvement. Your insights and systems will empower every stakeholder—from legal to operations, policy to product—to make bold, data-driven, and context-aware decisions in real time. A Typical Day: Own end-to-end analytical workflows for platform safety controls: data ingestion, feature engineering, modeling, experimentation, and visualization. A core mandate is to co-own and drive the enterprise-wide “Safety Single Source of Truth” (SSoT) strategy —a unified, structured data asset and taxonomy that underpins decision-making across Product, Operations, Policy, and Legal. Ensure metrics are future-proof, privacy-compliant, and g

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a Senior Machine Learning Engineer, you will be a part of Airbnb's innovative pricing guidance team. Our team is a diverse group of engineers, data scientists, and product managers who are dedicated to creating optimal pricing models for our hosts. We work closely with product engineers, designers, and other cross-functional partners to ensure our models are effective, user-friendly, and contribute to the success of our hosts. ners The Difference You Will Make: In this role, you will be responsible for developing and refining machine learning models for pricing recommendations, with a particular focus on reinforcement learning techniques. Success in this role will be measured by the accuracy and effectiveness of these models, and their impact on host success rates. You will also be involved in project planning and prioritization, ensuring that our team's efforts align with Airbnb's broader strategic goals. A Typical Day: Collaborating with data scientists and product managers to understand project requirements and desired outcomes Developing, testing, and refining machine learning models, particularly reinforcement learning models, for pricing recommendations Analyzing model performance and making necessary adjustments Presenting findings and progress updates to team members and stakeholders Working with product engineers and designers to integrate models into user-friendly tools for hosts Your Expertise: 5+ years of experience in machine learning engineering Proven experience in developing and implementing machine learning models, preferably reinforcement learning mo

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s public policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small. We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules. The Difference You Will Make: Airbnb’s Public Policy team aims to work closely with politicians, regulators, and the broader public to introduce them to Airbnb, highlight the significant social and economic contribution our business makes to local areas and its residents, and showcase best practices

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Marketing Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and Hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release and ongoing iteration. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb. In this position you will be the owner of the roadmap for discounts and promotions and how they work within our broader set of pricing tools for the millions of hosts in our community. Working closely with your cross-functional partners across the business and guest experience teams, you will own the roadmap for both evergreen discounts and targeted promotions that help hosts increase their earnings through more competitive prices and increased guest visibility. In addition, you will be working closely with our data science and analytics teams to develop the targeting and business strategy using

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs. The Difference You Will Make: As a Programs & Business Operations Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role. You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book ex

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb. The Difference You Will Make: As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success. A Typical Day: Build and manage partner relationships within assigned territory Directly manage accounts to meet and exceed quarterly/annual sales goals Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you c

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. The Difference You Will Make: As a Market Manager, your role will entail ensuring the health and expansion of our supply in San Diego and Palm Springs. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions. A Typical Day: Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels. Conduct regular optimization calls and b

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the new sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company. The Difference You Will Make: Airbnb is seeking a highly qualified, experienced commercial lawyer to join our Commercial & Technology team. The Senior Counsel, Commercial & Partnerships, will report to Airbnb’s Associate General Counsel, Commercial & Partnerships. This role will include negotiation and drafting, counseling on sophisticated and strategic commercial agreements, and building and maintaining client relationships. This job is for you if you work well with business people, have an upbeat and positive attitude, embrace adventure, and thrive in fast-paced, collaborative environments. Where some see obstacles, you see opportunities to find creative, practical solutions that advance Airbnb’s global mission. A Typical Day: Drive multiple high-value deals simultaneously - managing timelines and keeping complex negotiations on track from term sheet to close. Proactively identify, analyze, and resolve legal, regulatory, and strategic risks - providing practical, business-oriented advice across commerc

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Marketing & Management leaders imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts — and crafting the narratives that bring those products to the world. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking, deep research, and compelling go-to-market storytelling. They partner with talented cross-functional team members across engineering, design, operations, data science, marketing, and communications, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are positioned and communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release to growth. And your cross-functional work ensures a consistent product voice across the experiences being built at Airbnb. We are seeking a Product Marketing & Management leader to join our Tickets team. Tickets is a new and fast-growing business spanning attractions, tours, and live events, and you'll be at the forefront of defining the category for Airbnb — shaping a product guests love, building the supply that powers it, and telling the story that brings it to market. This is an exciting opportunity to stand up a business from the ground up and leave a lasting impact on

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a key part of the Localization Operations team, you will be responsible for driving the future process, tooling and automation of how Airbnb delivers high-quality, culturally resonant experiences to users around the world at large scale. The Difference You Will Make: Airbnb Localization team is seeking a Technical Program Manager (TPM) to lead high-impact initiatives at the intersection of localization, technology, and global scale. This role calls for a unique blend of deep technical expertise, strategic program leadership, and the ability to deliver innovative, scalable solutions that transform how localization is executed. You’ll partner across engineering, product, and external vendors to ensure our tools, processes, and technologies evolve in step with the fast-changing global tech landscape. A Typical Day: Own and drive complex, cross-functional localization programs from strategy through execution, acting as the single point of accountability for technical localization operations. Serve as a trusted operating partner to Localization Operations and Localization leadership, translating strategic priorities into executable technical roadmaps and surfacing tradeoffs early. Lead the design, innovation, and implementation of scalable solutions leveraging technology including AI and machine translation to improve on the quality, cost and efficiency of localization delivery. Shape the technical direction of Localization at Airbnb through alignment with Localization Leadership on vision and business goals, leveraging SME expertise across the Localization organizati

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Media Foundation team builds the core platforms and infrastructure that power photo and video capture, upload, processing, storage, and delivery across Airbnb's products, at a massive global scale. We partner closely with Product, Design, Data Science, Trust, and Infrastructure teams to ensure every image and video guests and Hosts see is fast, high-quality, and reliable, from the moment a Host uploads a photo to the moment a Guest views it in search results. The Difference You Will Make: As the Senior Engineering Manager for Media Foundation, you will lead a team of engineers to build and operate Airbnb's media infrastructure, the foundation powering every photo, video, and document that users interact with on the platform. Capabilities include uploads, AI/ML transformations, distribution, and presentation within the product. You will shape the team’s vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement with internal engineering teams, and strategic planning. As the technical and organizational leader for Media Foundation, you own the reliability, scalability, and evolution of the systems that power every media interaction on the Airbnb platform from the moment a host uploads a photo to the instant a guest streams a listing video. Your experience in both media technology and people management will be essential to the maintenance, modernization, and innovation of Airbnb's media platform. You set the bar for engineering excellence, define what great looks like for your team, and crea

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and our business, and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: As Product Manager for Identity, you will help set the strategy and drive execution of mission-critical identity verification systems and experiences. Airbnb is special in that it’s a platform that brings people together. You’ll shape how we build trust between guests and hosts on Airbnb and beyond, and build an identity platform that will enable all the different ways we want our guests and hosts to interact on Airbnb now and into the future—and in the process, help create the most trusted community of travelers in the world. A Typical Day: Define and drive the roadmap for Identity on Airbnb — including mission-critical identity verification technologies and flows, new identity-related features, and extending the value of a verified identity beyond the immediate Airbnb platform. Make prioritization calls that balance multiple competing objectives: trust, guest experience, booking success, and overall marketplace health. Partner with design, engineering, and policy teams to collaboratively drive execution of the roadmap you

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our hosts are opening their homes or providing experiences to guests from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. We are the Trust & Safety team, composed of engineers, data scientists, designers, product managers, and operations, responsible for earning this trust by building for safety at each moment of the guest and host journey. We build cutting edge machine learning models to detect risk, defenses to deter risky actors, and operations tools that enable investigators worldwide. We define community standards and policies, set high expectations, and keep bad actors out while providing delightful experiences for good users. The Difference You Will Make: As a Product Manager in the Trust & Safety team, you will identify customer pain points, business opportunities, and define/deliver the products that help us create a safe and trusted community around the world. Your work will be pivotal to shaping the future of hospitality and travel. Within the Trust & Safety team, you’ll be focused on Safety: To reduce safety incidents (e.g. interpersonal harm and illegal activities). A Typical Day: Creating vision and strategy for Trust & Safety products and platforms. Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business v