Lead Network Reliability Engineer in New York

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Director, Technical Recruiting will lead CLEAR’s technical recruiting strategy and team, partnering closely with our CTO and senior technology leaders to translate business priorities and workforce plans into an effective talent strategy. You’ll lead and develop a high-performing team of Technical Recruiters while using data, market intelligence, and recruiting expertise to attract exceptional talent and deliver against CLEAR’s most critical technical hiring needs. What you'll do: Lead CLEAR’s technical recruiting strategy and team, ensuring hiring priorities, resources, and recruiting efforts are aligned to the needs of the business Partner with the CTO and senior technology leaders to understand organizational priorities, anticipate talent needs, and develop strategic hiring plans Coach, develop, and lead a high-performing team of Technical Recruiters, establishing clear expectations and raising the bar for recruiting execution and candidate experience Leverage recruiting data, talent market intelligence, and business insights to influence hiring strategies, identify opportunities, and advise leaders on how to attract and hire exceptional technical talent Build trusted relationships across Technology and the People team while continuously improving recruiting processes, practices, and approaches to deliver against evolving business needs How you'll measure success: Achievement of technical hiring plans across priority roles and teams Quality of hire, offer acceptance, and candidate experience Recruiting efficiency, including time

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are seeking a Senior Product Security Engineer to serve as a technical leader and strategic contributor within our Product Security team. This role goes beyond execution — you will drive the evolution of CLEAR’s application security posture by influencing architecture, shaping security engineering processes, and mentoring team members in security and engineering. You’ll lead security initiatives across the organization and help embed security into every stage of our software development lifecycle. What you'll do: Drive security strategy and implementation across all CLEAR products and engineering teams, ensuring consistent protection of customer and business-critical assets. Partner with engineering leadership to align application security initiatives with company-wide technology and product roadmaps, balancing innovation with risk mitigation. Provide technical leadership across CLEAR’s application security initiatives, guiding architecture, design, and development to meet high security standards. Serve as a trusted advisor to cross-functional teams — including Engineering, DevOps, Product, GRC, and IT — enabling secure-by-design practices across the organization. Design and drive implementation of scalable automated security controls and testing frameworks integrated into CLEAR’s CI/CD pipelines. Lead complex threat modeling, architecture reviews, and risk assessments across high-value systems and platforms, driving meaningful security outcomes. Engage with CLEAR's customers to provide insight and support their fraud and ident

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Compensation & Equity will lead the day-to-day administration, evolution, and success of CLEAR’s broad-based compensation and equity programs. This highly essential role will partner across People, Finance, Legal, and business leadership to deliver market-competitive, equitable, and scalable programs that support CLEAR’s exciting growth both now and in the future. What you'll do: Lead compensation processes across offers, promotions, job changes, market pricing, and pay recommendations in alignment with CLEAR’s compensation philosophy Effectively translate CLEAR’s compensation philosophy to employees, managers, and leaders, providing clarity and context around compensation programs and pay decisions Own equity administration in partnership with Fidelity, Finance, Legal, and payroll, including grants, vesting transactions, reporting, reconciliations, and employee inquiries Administer our compensation cycles, including promotions, merit increases, bonuses, and equity planning, from design and configuration through audit, execution, and communications Leverage and introduce AI-enabled tools and workflows to improve compensation analysis, market intelligence, process efficiency, and decision-making Maintain Workday compensation configuration and data integrity, including grades, grade profiles, compensation plans, stock value updates, and recurring audits Support compensation training and education by creating clear, accessible resources that help employees, managers, and leaders understand CLEAR’s compensation

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Senior Security Operations Analyst III to join our SOC team to help strengthen our ability to detect, investigate, and respond to evolving security threats. In this role, you’ll lead complex investigations, improve CLEAR’s threat detection and response capabilities, and serve as a trusted security partner while helping develop the analysts and program around you. What you'll do: Lead complex investigations of security events across corporate networks, endpoints, data centers, cloud environments, and other critical systems, driving incidents from initial analysis through escalation and remediation Develop, tune, and optimize threat detection logic across SIEM, EDR, and other security platforms, proactively identifying coverage gaps, reducing false positives, and improving the fidelity of security alerts Partner with Engineering, Infrastructure, and other teams to investigate threats, identify root causes, communicate risk, and drive timely remediation and improvements to CLEAR’s security posture Apply threat intelligence, data, automation, and AI-enabled tools to identify emerging attack patterns, accelerate investigations, improve detection workflows, and strengthen decision-making while applying sound security judgment Serve as a subject matter expert and escalation point for other analysts, mentoring junior team members, sharing knowledge, and helping establish scalable processes, playbooks, and standards for threat detection and analysis Continuously evaluate CLEAR’s detection coverage against the evolving t

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Operations Program Strategy will build and lead the operating system that enables CLEAR’s field organization and Aviation leadership team to execute consistently and scale effectively. You’ll own the standards, program governance, strategic planning, initiatives organization, and change management that connect Central Operations with the field—ensuring programs are ready before launch, priorities stay aligned, and change lands successfully across all Aviation programs. What you'll do: Drive Central Operations strategic planning and rhythms of business, including OKRs, program management, Monthly Business Reviews, annual planning and budgeting, and cross-functional strategic initiatives Build and lead CLEAR’s Operations change management and field communications framework, ensuring changes are thoughtfully planned, clearly communicated, appropriately sequenced, and consistently executed across a distributed field organization and leadership team Define and maintain CLEAR’s field operating standards, including SOPs, role expectations, quality assurance frameworks, and accountability measures across the field organization Lead program governance for Operations, establishing clear stage gates, readiness criteria, launch requirements, feedback loops, and field intake processes that enable successful execution of new programs and initiatives Serve as the integration point across Aviation programs, aligning cross-functional stakeholders and sequencing field-facing priorities to create a consistent operating experienc

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem. What you’ll do: Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization How you’ll measure success: Performance against renewals, contract expansion, and revenue growth across healthcare partners Product adoption, utilization, and successful rollout of new healthcare use cases Partner satisfaction, retention, and executive-level engagement Operational excellence across implementations, including on-time delivery and scalability What you're great at: 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare Proven track record of building and leading high-performin

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Sales Engineer II, you will be responsible for ensuring our customers successfully integrate with the CLEAR1 platform, with a focus on our Healthcare vertical. You will work across the Growth, Product, and Engineering teams to develop a deep understanding of the problems our customers are facing and influence how we’re building our platform for scale. We’re looking for a candidate with an excellent technical background who is looking to have a direct impact on customer and developer experiences. What you'll do: Lead presales customer engagements, including technical discovery, product demos, use case demos, RFPs, solution and integration scoping, and proof-of-concepts Drive customer integration for enterprise-level customers including building reference applications, prototypes, and architecture diagrams Develop code samples, integrations, and applications to demonstrate best practices and minimize customer development time, across a variety of languages and frameworks Support customers throughout the presales, proof of concept, and integration processes, assisting with common coding issues and patterns or troubleshooting Creating and maintaining public and internal documentation to help scale the team Act as the internal and external expert in the integration and usage of the CLEAR identity platform Collaborate across Sales, Product and Engineering to ensure that CLEAR strategically incorporates customer feedback and new product features into our roadmap Stay up-to-date with the latest trends and developments in the Healthc

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR1 is CLEAR's B2B identity verification business, serving enterprise, healthcare, and workforce customers through direct sales and partners. We are growing fast and need a Revenue Operations Leader who can build the operating model to match. This is a strategy and accountability role. You will own how the go-to-market team plans, measures, forecasts, and runs its process across the full customer lifecycle, from first touch through renewal and expansion. You will define what our revenue numbers mean and where they come from, make them consistent from rep to Board, and hold the team to the process that produces them. You will be the CRO's partner on where to invest and what is working. You have done this before at a growth-stage B2B company, you think like a finance partner as much as an operator, and you direct systems work without needing to do it yourself. What you'll do: Own CLEAR1’s revenue operating model, partnering with the CRO and Finance on annual and quarterly planning across capacity, quotas, coverage, pipeline targets, and investment decisions Establish a single source of truth for revenue performance by defining core metrics, data sources, and reporting across ARR, net new ARR, GRR, NRR, pipeline coverage, win rate, sales cycle, and CAC payback; own executive and Board-level reporting Lead forecasting and revenue accountability end to end across new business, renewals, and expansion, establishing clear definitions, cadence, and ownership while continuously improving forecast accuracy Build and enforce scalable processes

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Director, Sales Performance & Enablement will own the strategy and systems that drive sales performance across CLEAR’s airport network, translating commercial priorities into playbooks, tools, incentives, and field execution that improve conversion and sales volume. Reporting to the VP, Sales & Service, you’ll combine data-driven strategy with hands-on field leadership to identify what works, test it quickly, and scale it across the network. What you'll do: Own CLEAR’s airport sales execution strategy, developing scalable playbooks, tools, quality standards, and performance frameworks that drive conversion and sales volume across the network Analyze sales performance, market dynamics, and field insights to set network targets, identify performance opportunities, prioritize investment, and translate data into clear actions for the field Build a rigorous test-and-learn engine across high-volume airports, rapidly piloting sales approaches, scripts, tools, and incentives and using results to determine what scales network-wide Partner with Field Operations leaders to embed sales standards, coaching rhythms, and performance cadences into existing station operations, driving consistent execution through influence and shared accountability Lead a high-performing team focused on sales performance intelligence and field quality, while partnering with People and Finance to design commission structures, incentives, and recognition programs that reinforce the right front-line behaviors How you'll measure success: Network-wi

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is looking for a modern, highly strategic communications leader to drive earned media and bring our biggest partnerships, products, and company moments to market. You’ll build a proactive communications engine across CLEAR1, CLEAR+, and other key initiatives, developing the strategy while rolling up your sleeves to write, pitch, launch, and execute the work. What you'll do: Own communications approach and execution for major CLEAR announcements, partnerships and launches across CLEAR1, CLEAR+, and other priority areas of the business Build and maintain strong relationships with national, business, technology, travel and trade media, as well as new media types, proactively developing stories and opportunities that drive awareness, consideration and understanding of CLEAR Turn business priorities into compelling narratives and integrated communications plans, identifying how earned media, executive visibility, partners, owned channels and other communications levers can work together to maximize impact Lead announcements from idea through execution, developing messaging, writing press materials, pitching media, preparing spokespeople, coordinating internal and external stakeholders and ensuring flawless launch execution Build the processes, rhythms and tools that make CLEAR’s communications function increasingly proactive and scalable, creating visibility into upcoming moments and identifying opportunities to tell a bigger, more connected CLEAR story How you'll measure success: Quality, relevance and reach of earned me

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Member Care - Premium Experience & CLEAR1 is responsible for leading the end-to-end digital member experience across CLEAR’s highest-touch support channels. This role oversees Team Leads and Specialists supporting Concierge, VIP, and CLEAR1 members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations. What you'll do: Own the digital member support strategy and day-to-day operations for Premium Experience and CLEAR1 channels, ensuring exceptional service delivery and accountability for member and business outcomes Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning Define, monitor, and improve service level agreements (SLAs) across digital support channels, including chat, email, messaging, and phone, with a focus on responsiveness, resolution quality, and member satisfaction Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency Leverage member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and proc

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Solutions Engineer, you will be responsible for ensuring our customers successfully integrate with the CLEAR1 platform, with a focus on our Healthcare vertical. You will work across the Growth, Product, and Engineering teams to develop a deep understanding of the problems our customers are facing and influence how we’re building our platform for scale. We’re looking for a candidate with an excellent technical background who is looking to have a direct impact on customer and developer experiences. What you'll do: Lead presales customer engagements, including technical discovery, product demos, use case demos, RFPs, solution and integration scoping, and proof-of-concepts Drive customer integration for enterprise-level customers including building reference applications, prototypes, and architecture diagrams Develop code samples, integrations, and applications to demonstrate best practices and minimize customer development time, across a variety of languages and frameworks Support customers throughout the presales, proof of concept, and integration processes, assisting with common coding issues and patterns or troubleshooting Creating and maintaining public and internal documentation to help scale the team Act as the internal and external expert in the integration and usage of the CLEAR identity platform Collaborate across Sales, Product and Engineering to ensure that CLEAR strategically incorporates customer feedback and new product features into our roadmap Stay up-to-date with the latest trends and developments in the Health

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are seeking a Senior Manager of Industrial Engineering to join CLEAR's Central Operations team. This role is the quantitative backbone of our Experience & Operations Design function — owning the data-driven design standards, labor models, and capacity planning that determine how CLEAR's physical operation is structured and staffed. You will be the analytical engine behind lane design decisions, engineered labor standards, and demand forecasts, ensuring the operation is designed to deliver a consistently excellent member experience efficiently at scale. What you'll do: Develop and own engineered labor standards and staffing models across CLEAR’s physical experiences, including Verifier, Greeter, eGate, Concierge, TSA PreCheck, Enrollment, Sports, and new programs, serving as the operations source of truth for labor and headcount inputs Define physical operating requirements and sizing standards across lane configurations, verification and enrollment experiences, hardware placement, and queue management; lead checkpoint design for new and existing airport locations Lead demand forecasting and capacity planning across CLEAR experiences, modeling throughput, staffing requirements, operating hours, and operational impact for new programs, launches, surge periods, and events Drive operational efficiency through time studies, process analysis, and labor optimization, identifying and developing opportunities to improve productivity, capacity, and the Member experience across the network Partner cross-functionally with Operations,

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem. What you’ll do: Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization &nbs

OVERVIEW: The Insights product is an offering for Guidepoint's institutional investment and corporate clients, now in its 9 th year, that offers teleconferences, surveys, in-person events, and AI-facilitated data and content. The teleconferences live in an online library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e. hedge fund analysts), sell-side equity research analysts, and industry professionals. This is a hybrid position based in our New York City office. What you'll do: Build and lead a high-caliber research team: Recruit, develop, and manage a group of analysts producing differentiated, investor-grade insights across the technology, media and telecom (TMT) space, with full ownership over research quality, agenda-setting, and output. Own the research strategy and content roadmap: Define what gets covered and why—shaping expert calls, thematic work, and proprietary content aligned with real-time public equity investor demand Drive business growth and AI-enabled innovation: Partner with commercial and product teams to launch new research offerings, leveraging AI to scale insight generation, enhance workflows, and create differentiated products for institutional investor clients. What you have: Bachelor’s degree or Master’s degree Minimum 10 years of sell-side or buy-side analyst experience Must follow bottoms-up, fundamental approach to investment research focusing on individual companies Has covered all parts of the global TMT sector (Enterprise Software, Hardware & Semis and Consumer Internet); candidates must be current on company/industry knowledge Ability to work in a fast-paced entrepreneurial environment Outgoing personality with the ability to speak with people at all professional levels Intellectual curiosity and desire