Lead Solutions Architect in United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Senior Director, Generative AI About the Role Roblox Build is our generative creation product, the platform where creators design, build, and publish 3D experiences. We are looking for a Senior Director of Generative AI to lead the Applied AI organization inside Build, responsible for turning state-of-the-art foundation models into high-quality, reliable creation systems at Roblox scale. This leader will own the full applied AI stack: model strategy and routing, model adaptation and fine-tuning, code generation (CodeGen), 3D layout generation (LayoutGen), and the evaluation science and infrastructure that tells us what actually works. You Will Own model strategy and routing for Build. Design and build an intelligent model layer that selects the right model for each creation task based on quality, capability, latency, cost, and safety, leveraging both frontier models and Roblox-adapted open-source models. Lead model adaptation across the Applied AI org, including fine-tuning, distillation, synthetic data generation, human feedback pipelines, and preference optimization for Roblox-specific creation tasks such as Luau code generation and 3D scene understanding. Drive CodeGen capabilities

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead. Your first two weeks at Squarespace will include mandatory virtual training from September 28th - October 9th. To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah. Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements. You'll Get To… Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat Stay up to date on new product features and improvements Identify isolated customer experiences and escalate important issues Who We're Looking For Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) Expertise with written communication and the ability to spot spelling and grammar errors Proficiency with decoding conver

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform that enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. The Sendbird Revenue Operations team is looking for a Head of Marketing Operations. The Revenue Operations team brings together Marketing Operations, Sales Operations, CX Operations, and Data Insights — together, we own the processes, systems, and analytics that power the entire lead-to-cash cycle. It's a fast-moving, high-impact function, and this role is central to how we grow. Reporting to our Head of Revenue Operations, you'll own the monitoring and enablement of lead and pipeline delivery. We're looking for someone who really gets marketing — someone who can build the systems, processes, and workflows that help our marketing efforts thrive and scale. This role is based in our San Mateo, California office, with the team on-site Monday, Wednesday, and Thursday each week (3+ days). This is an IC role that owns the function, the strategy, and vendor relationships. You'll be joining a team that moves with urgency, thinks in data, sweats the details, and is genuinely energized by building a high-quality pipeline for Sales. If that sounds like your kind of environment, we'd love to talk! What you will do: Lead our Marketing Operations efforts, and be a partner to the Head of Demand Generation and our Marketing stakeholders. Manage our external MOps agency that executes our Campaign Operations. Platform and Systems Ownership Own the Marketing technology stack a

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role As a Staff Credit Policy Analyst for Home Loans will lead the design, governance, and continuous evolution of SoFi’s credit policy framework across Conforming, Government (FHA/VA/USDA), Closed-End Seconds (CES), and Portfolio products. This leader will own the strategic direction and operational oversight of credit policy development, ensuring all underwriting criteria are risk-aligned, investor-compliant, and digitally executable. You will serve as a key partner to Risk, Capital Markets, Product, and Operations—driving clarity, consistency, and scalability across all credit decisioning processes. In this role, you will provide strategic oversight of policy research, system automation, and audit readiness while fostering innovation in digital underwriting and credit enablement. What You’ll Do Credit Policy Leadership & Strategy Lead the end-to-end lifecycle of SoFi’s home lending credit policies, ensuring they align with enterprise risk appetite, investor standards, and business objectives. Define and manage the credit policy governance framework, including approval processes, documentation standards, and version control practices. Partner with senior leadership to identify emerging credit risk trends and recommend proactive policy adjustments. Oversee the roadmap for credit automation and deci

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Security Software Engineer on the Production IAM team, you will set the technical direction for how identity and access work across Roblox's production infrastructure, from the mTLS-based identity that services use to authenticate to one another, to the privileged access controls that govern how engineers reach production. The team is accountable for Roblox's machine and workload identity platform, its centralized authorization engine, its production access management platform, production PKI and certificate lifecycle, and just-in-time privileged access for engineers. As an individual contributor in Production IAM, you will define multi-year strategy, drive alignment across Roblox Platform, mentor senior and staff engineers, and personally build the hardest parts of these systems. As AI agents become first-class actors in production, you will also help pioneer how they get identity, prove who they are, and receive safely-scoped access. You will Lead the architecture for production identity and access. Define and evolve the end-to-end design for machine, workload, human, and AI-agent identity across our hybrid on-prem and cloud fleet, making secure access invisible when

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Strategic Sourcing Manager you will lead the contract and pricing negotiations of software and tools. In addition, you will work with cross-functional teams to ramp efficiently. You will demonstrate domain expertise in software licensing modeling and contract negotiations. You Will: Assist and support stakeholders with the vendor review process for BATNA purposes and articulating business justification. Demonstrate ability to analyze and interpret spend and cost data, including understanding of Total Cost of Ownership Work collaboratively across Roblox and particularly within the Roblox Corp Eng organization. Work closely with stakeholder teams to forecast the Technology needs for our rapidly growing company Showcase your strong contracting experience and understanding of business risks and address them on legal documents with potential suppliers. Work with our Legal team to manage the review and approval of Master Service Agreements, Terms of Service, NDAs, and End User License Agreements with our vendors prior to business being initiated. Drive price and term negotiation processes to ensure that Roblox’s pricing is best in class and with risks mitigated on contract Drive

We are the Experimentation team at Datadog, a startup operating inside one of the fastest-growing companies in software. The team brings together engineers who joined through Datadog’s May 2025 acquisition of Eppo with engineers from across Datadog, and together we are building feature flagging and experimentation into the platform. Both products were recently launched this year, and we are just getting started: we are migrating customers from Eppo onto Datadog while shipping an ambitious roadmap across both flagging and experimentation. Our statistics engineers hold PhDs and are pushing the boundaries of what an experimentation platform can do. Our full-stack engineers move fast, lean on the latest AI tooling, and prototype and ship new features weekly. We talk to customers directly to shape requirements, and our roadmap is driven by our own product vision and sharpened by real customer and sales input. We are looking for an Engineering Manager to lead the team building the Experimentation App. You will own one to two squads to start, partnering closely with our engineers, statisticians, product managers, and designers to turn a deep roadmap into a shipped product. To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government. What You’ll Do: Lead, mentor, and grow a team of strong full-stack and frontend engineers. Help them grow to the next level and continuously provide them opportunities to develop. Own delivery for the Experimentation App from planning through production, balancing speed with quality in a fast-paced environment. Set technical direction in partnership with your team and our statistics engineers, engaging credibly on architecture and tradeoffs. Partner with Product, Design, and customers directly to shape requirements and turn customer and sales input into roadmap. Foster a culture of fast iteration and high engineering standards through code reviews, design reviews, and blamele

Applied AI is where Datadog's ambitious AI bets get built and shipped ( Bits Chat , updog ). We sit at the intersection of research and product: turning promising capabilities from Datadog AI Research lab and the research community into production systems that reach real customers. The team builds the foundations for agentic systems capable of operating at scale in complex production environments. Current bets span agents that run autonomously at scale, context and memory layers that make those agents more intelligent over time, and tools that help customers build and validate AI-native services in production. The mandate is to move fast from idea to customer impact, and when a product finds its footing, to set it up for growth. As an Engineering Manager I in Applied AI, you will lead a team of engineers and applied scientists working on one of these challenges. You will define technical direction, run short feedback loops, make deliberate decisions about what to pursue or stop, and work closely with product managers, research teams, and cross-functional partners to ship AI capabilities that matter. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Lead and develop a team of engineers and applied scientists focused on building the foundations for agents operating at scale Work closely with product managers, research teams, and cross-functional partners to shape the team's bets from initial framing through to broader adoption, with a clear definition of success criteria at each stage Own end-to-end delivery of high-quality AI systems, from early research exploration to production-grade reliability, with high standards for operational excellence, system reliability, and technical quality Navigate the unique challenges of shipping AI-powered products: balancing quali

We're on a mission to build the best platform in the world to defend the enterprise from code-to-cloud-to-runtime. Used by thousands of companies globally, Datadog security products uniquely leverage Datadog’s unified security and observability platform so Security, DevOps and SRE can collaborate rapidly and seamlessly to deliver better detection, prioritization and remediation. Our product and engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. In this competitive market, the Group Product Manager for Code Security will play a mission-critical role in providing product and strategy leadership to grow Datadog’s market share through differentiation, innovation and compelling customer value. This leader will lead a talented and growing team of product managers and work with world class engineers to build and grow multiple Code Security products that play an essential role for our customers’ code security programs, and growing Datadog into a security industry leader. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Run and grow multiple Code Security products to meet revenue and business targets with the goal of building a multi-hundred million dollar annual business. Lead and own product strategy and roadmap for accountable security products, fully aligned to revenue and business goals and with compelling differentiation and customer value. Ensure predictable roadmap execution across direct and partner teams to achieve product and business outcomes required to meet the revenue and business goals. Analyze and develop pricing and packaging strategies to maximize revenue through attaching deep understanding of market dynamics and other strategic leverage points. Drive GTM strategy with GTM partner teams

We’re looking for a Senior Staff Software Engineer with deep experience in GenAI/ML to join Datadog’s Application Performance Monitoring (APM) team. APM is a product which provides deep visibility into applications, enabling users to identify performance bottlenecks, troubleshoot issues, and optimize services. With distributed tracing, profiling, out-of-the-box dashboards, and seamless correlation with other telemetry data, Datadog APM provides some of the deepest and most structured visibility into the health and performance of applications. This context sets us up for an opportunity to be the world leaders in agentic investigations and incident troubleshooting. You’ll act as a technical leader within the APM group, focused on agentic workflows. You’ll lead efforts to design, train, evaluate, and deploy GenAI/ML models at scale. We’re looking for a product-minded ML engineer with strong technical expertise, excellent communication skills, and a track record of driving impactful initiatives end to end. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Serve as the technical owner for GenAI initiatives within APM, leading design, development, and deployment of ML/AI-powered features across multiple teams. Guide long-term strategy and technical direction for GenAI workflows across APM and related products. Build and benchmark GenAI/ML models using state-of-the-art techniques. Contribute to Datadog’s broader senior engineering community through thought leadership and collaboration on company-wide initiatives. Collaborate with cross-functional teams to build automated investigation and triaging tools. Influence product direction by bringing a strong product mindset to your work, always advocating for the end user. Guide teams through ambiguity, sc

We’re looking for a Staff Software Engineer with deep experience in GenAI/ML to join Datadog’s Application Performance Monitoring (APM) team. APM is a product which provides deep visibility into applications, enabling users to identify performance bottlenecks, troubleshoot issues, and optimize services. With distributed tracing, profiling, out-of-the-box dashboards, and seamless correlation with other telemetry data, Datadog APM provides some of the deepest and most structured visibility into the health and performance of applications. This context sets us up for an opportunity to be the world leaders in agentic investigations and incident troubleshooting. You’ll act as a technical leader within the APM group, focused on agentic workflows. You’ll lead efforts to design, train, evaluate, and deploy GenAI/ML models at scale. We’re looking for a product-minded ML engineer with strong technical expertise, excellent communication skills, and a track record of driving impactful initiatives end to end. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Act as a technical leader within the APM organization, driving GenAI/machine learning projects from concept to production. Build and benchmark GenAI/ML models using state-of-the-art techniques. Collaborate with cross-functional teams to build automated investigation and triaging tools. Influence product direction by bringing a strong product mindset to your work, always advocating for the end user. Guide teams through ambiguity, scaling challenges, and evolving requirements with clear technical direction. Actively mentor engineers and influence engineering culture through leadership in design reviews, technical talks, and working groups. Who You Are: You have a BS/MS/PhD in a scientific field or equiva

As a Key Accounts Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. What You’ll Do: Partner with the Sales, Product/Engineering, Customer Success, Professional Services, and executive leadership to articulate the overall Datadog value proposition, vision and strategy to customers Lead technical strategy for both short-term and long-cycle pursuits by driving the end-to-end technical sales agenda for Fortune 100 and comparable prospects — from pipeline generation through purchase decision Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Present at executive and technical forums, lead workshops, and translate technical detail to business impact for CIOs, SRE/Platform teams, security/compliance, and engineering leadership Maintain accurate notes and feedback in CRM regarding customer input both wins and losses Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape Who You Are: Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering Experienced in programming/scripting with one or more languages (i.e. Python, Go, Java, etc.) and familiarity with DevOps practices such as CI/CD and IaC workflows Demonstrated ability to land into net new logo accounts and collaborate with prospects through long, multi-quarte

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly and successfully. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a Senior Services Architect focused on Security and Cloud SIEM, you will help customers design, implement, and operationalize Datadog’s security capabilities across cloud, infrastructure, application, and log data sources. You will lead structured, outcome-driven professional services engagements delivered through a day-based professional services delivery model, partnering directly with customers through co-development working sessions, architecture workshops, implementation planning, and operational handoff. This role is ideal for someone who combines customer-facing consulting experience with strong cybersecurity knowledge, hands-on Cloud SIEM implementation skills, and an understanding of security control frameworks such as NIST 800-53, the NIST Cybersecurity Framework, CIS Controls, MITRE ATT&CK, SOC 2, PCI, HIPAA, ISO 27001, or similar standards. At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design and guide execution of Datadog implementations, focusing on Security and Cloud SIEM deployment, including discovery, requirements gathering, technical architecture, deployment planning, and launch. Partner with customers to map security requirements, controls, and monitoring objectives to Datadog capabilities, including frameworks such as NIST 800-53, NIST Cybersecurity Framework, CIS Controls, MITRE ATT&CK, SOC 2, PCI, HIPAA, ISO 27001, or similar standards. Advise customers on security data strategy, including log source prioritization, parsing, normalizat

About the role: Datadog is building a product-led Competitive Intelligence function to help inform product strategy, roadmap prioritization, positioning, and competitive readiness. As the Head of Competitive Intelligence you will build and lead the CompIntel function across priority competitors and adjacent market opportunities. You will translate competitor product evolution, technical capabilities, launches, pricing value, customer sentiment, analyst narratives, and ecosystem shifts into actionable insights for Product, GTM, Sales Engineering, Customer Success, Technical Advocacy, and leadership. In this highly technical, hands-on leadership role, you should understand how observability products are implemented, where workflows differ, what technical claims are credible, and how product gaps translate into customer impact. What You'll Do: Own the recurring competitive radar for Datadog’s priority competitor set, including taxonomy, source standards, evidence quality, and update cadence. Produce competitive deep dives, feature-gap analyses, early-warning briefs, and opportunity assessments tied to specific product domains and leadership questions. Translate CompIntel findings into roadmap recommendations, product differentiation hypotheses, and Product-facing decision guidance. Build and maintain a central CompIntel repository with competitor profiles, source notes, comparison frameworks, evidence logs, and decision-ready briefs. Convert validated findings into GTM-ready handoffs for battlecards, objection handling, strategic deal narratives, and field enablement. Synthesize signals from Product, Engineering, Sales Engineering, Customer Success, field teams, technical communities, Advocacy programs, win/loss, customer feedback, analyst research, public competitor materials, and CABs. Partner with Product Management to frame competitive questions, identify decision criteria, and connect findings to roadmap and prioritization discussions. Partner with Tec

At Datadog, our Office Operations team runs the day-to-day operations to keep our employees safe, happy, and productive. This dynamic team works closely with leadership and staff to ensure that Datadog scales smoothly and continues to be a fantastic place to work. Every day brings new challenges and opportunities for collaboration and growth. What You’ll Do: Act as the face of Datadog by welcoming visitors and supporting employees in the office. Act as the primary point of contact for all in-office needs, creating a friendly, helpful, and professional environment Own and lead daily floor walkthroughs, identifying and resolving operational issues proactively to maintain a high standard of cleanliness, safety, and functionality Cultivate and maintain positive working relationships with building management & vendor partners Partner with the Security team to ensure the implementation of all safety protocols Serve as a main point of contact for incoming service tickets, ensuring timely updates, proper prioritization, and follow-through Work with vendor partners to keep the office stocked with food, snacks, and pantry supplies, ensuring everything meets our Datadog standard for quality and consistency Maintain inventory of office supplies and ensure timely restocking to support daily operations Arrange fun and engaging events for employees - both on a monthly cadence and an ad hoc basis Work closely with teammates to maintain smooth office operations and ensure consistency across all workplace processes Where required, work alongside various Operations teams to assist with office moves, build-outs and openings Who You Are: A true people person, with an empathetic and friendly demeanor A quick learner who loves tackling challenges and streamlining processes Exceptional time management skills with the ability to multitask effectively A self-starter who takes initiative and drives projects forward Calm and even-tempered, able to maintain composure under press