Lead Technical Support Engineer in United States

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal. In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenu

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Advertiser Optimization team is the decision-making engine of Instacart's $1B+ ads business. We own the systems responsible for Bidding, Pacing, Budgeting, and Targeting: converting stated advertiser goals into real-time auction actions. Our mission is to maximize realized Advertiser Value by deciding when to participate, how much to bid, and how fast to spend, all while balancing User Experience and Platform Revenue. We are hiring a Senior Applied Scientist II to lead the algorithmic direction of these systems. This is a role for someone who thinks in terms of control theory, constrained optimization, and auction economics, and who can translate those frameworks into production code that makes millions of decisions per day. You will formulate problems from first principles, shape the technical roadmap, and own systems end-to-end from mathematic

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu We are seeking a Senior SOX Manager to lead enterprise-wide programs focused on SOX compliance, IT controls, and controls transformation across modern technology environments. This role sits at the intersection of technical program management, digital risk, and engineering, requiring the ability to translate complex system architectures into scalable, audit-ready control frameworks. The Senior SOX Manager will own program strategy and execution, driving alignment across Engineering, Finance, Data, and Audit stakeholders to deliver automated, efficient, and sustainable control environments. What you'll cook up in your first year Program Strategy & Execution Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls Drive risk assessments, control scoping, te

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's Security Engineering organization protects a global community of millions of Hosts and guests. The Cloud & Data Security team is responsible for the security of the infrastructure and data platforms that Airbnb runs on - spanning cloud environments, data infrastructure, identity and access, and the paved roads that engineering teams build on every day. We partner closely with other Information Security teams, Cloud Infrastructure, Data Platform, and Enterprise teams to make secure the easiest path for engineers to take. The Difference You Will Make: As the Engineering Manager for Cloud & Data Security, you will lead a team of security engineers responsible for securing Airbnb's cloud infrastructure, data platforms, and the controls that govern how sensitive data is accessed and moved. You will set the team's technical direction, coach engineers through complex architectural work, and partner across the company to raise the bar on how Airbnb builds and operates its infrastructure. You will own the team's roadmap, its people, and its outcomes, building a durable, high-trust function that shifts security left through paved roads, automation, and deep partnership with the teams you protect. A Typical Day: Lead and grow a team of security engineers focused on cloud infrastructure security, data security, and identity and access controls. Set and drive the team's roadmap in alignment with organizational security priorities, balancing embedded partnership with high-leverage automation and paved-road investment. Partner with Infrastructure, Data Platform, and Application Se

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Media Foundation team builds the core platforms and infrastructure that power photo and video capture, upload, processing, storage, and delivery across Airbnb's products, at a massive global scale. We partner closely with Product, Design, Data Science, Trust, and Infrastructure teams to ensure every image and video guests and Hosts see is fast, high-quality, and reliable, from the moment a Host uploads a photo to the moment a Guest views it in search results. The Difference You Will Make: As the Senior Engineering Manager for Media Foundation, you will lead a team of engineers to build and operate Airbnb's media infrastructure, the foundation powering every photo, video, and document that users interact with on the platform. Capabilities include uploads, AI/ML transformations, distribution, and presentation within the product. You will shape the team’s vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement with internal engineering teams, and strategic planning. As the technical and organizational leader for Media Foundation, you own the reliability, scalability, and evolution of the systems that power every media interaction on the Airbnb platform from the moment a host uploads a photo to the instant a guest streams a listing video. Your experience in both media technology and people management will be essential to the maintenance, modernization, and innovation of Airbnb's media platform. You set the bar for engineering excellence, define what great looks like for your team, and crea

About the Team The OpenAI Audit Team is on a mission to build the future of internal audit from the ground up. Our ambition will be powered by a high-energy, technically exceptional team with the judgment, intellectual curiosity, and creativity to harness the latest advances in AI and design a truly next-generation audit function. As AI reshapes how work is performed across the enterprise, Internal Audit will use AI, automation, and data analytics to identify and assess the most significant and emerging risks across the business, including technology, cybersecurity, finance, compliance, operations, and data. We will build trusted partnerships at every level—from the Board of Directors and senior leadership to the teams delivering on OpenAI’s mission every day. We will operate as both an independent assurance provider and a trusted advisor, bringing an objective and pragmatic perspective to critical decisions. By engaging closely with management while preserving our independence, we will help the business innovate responsibly, move with confidence, and manage risk without creating unnecessary barriers. About the Role As the Cybersecurity & Technology Audit Leader, you will help shape the strategy, methodology, technology, and culture of a new audit function. You will lead complex audits and advisory reviews of cybersecurity, technology, data, and AI-related risks while advising leaders on practical ways to strengthen governance, resilience, and risk management. You are an experienced, hands-on professional who combines deep technical expertise with strong business judgment. You can quickly move between executive-level governance questions and detailed technical analysis, use data to identify and assess risk, and form clear, well-supported conclusions in fast-moving or ambiguous situations. You will have meaningful influence over how the function develops, including how we apply AI, automation, and analytics to audit planning, testing, monitoring, and reporting. T

About the Team The Statsig team within OpenAI builds the experimentation, feature rollout, dynamic configuration, and analytics systems that help OpenAI ship products with speed, safety, and evidence. Our work sits on the critical path for how product, engineering, research, and go-to-market teams learn from real-world usage and make high-confidence decisions. Statsig began as an independent company focused on helping builders move faster through trustworthy experimentation and feature management. After joining OpenAI, the team began its next chapter: bringing deep product expertise, customer intuition, and mature platform infrastructure into the product development system used by every OpenAI team. Today, teams across ChatGPT, Codex, model measurement, consumer monetization, business subscriptions, developer products, and shared infrastructure rely on Statsig to safely introduce new capabilities, measure impact, and roll changes forward or back with confidence. We are at a defining moment as adoption accelerates and the platform becomes a company-wide standard. About the Role We are looking for an Engineering Manager, Statsig Product to lead the product engineering organization responsible for Statsig’s post-acquisition journey at OpenAI. You will define how experimentation, rollout, configuration, and analytics become a simple, reliable, and trusted part of how every OpenAI product team ships. You will set strategy across multiple product and platform workstreams, build the organization and leadership structure needed for the next phase, and establish the operating model for a platform that serves teams across the company. The right leader can operate across product strategy, technical architecture, organizational design, developer experience, reliability, and executive alignment. You will help preserve what made Statsig strong while integrating it deeply into how OpenAI launches, measures, learns, and makes product decisions. In this role, you will: Build, lead,

About the team Preparedness is a critical Safety Research team at OpenAI, which is focused on mitigating AI threats to global security that could scale to an extreme level of severity. Our work involves: Measurement. Monitoring and predicting the evolving capabilities of frontier AI systems. Mitigation. Keeping misuse safeguards, alignment tools, and security measures on track to adequately address extreme threats that might arise in the future. Coordination. Setting mitigation targets by maintaining OpenAI’s preparedness framework , and partnering with other staff to achieve these targets. This is urgent, fast-paced work that has far-reaching implications for the company and for society. About the role As AI agents become more capable at software engineering, and automate more of our internal work, they could become a dangerous cyber threat. People in this role will help OpenAI prepare for security threats from advanced AI agent insiders. In this role, you will: Identify paths by which capable future internal AI agents could compromise OpenAI. Design security controls - focusing on measures with long lead times that benefit from advanced preparation. Stress-test defenses with AI agent evaluations and penetration tests You might thrive in this role if you: Are deeply technical across security and modern infrastructure, and are comfortable digging into the details of operating systems, cloud, containers, CI/CD, or distributed systems. Have strong software engineering skills and enjoy building prototypes yourself. Are interested in engaging with stakeholders and can do so effectively. Bonus: have experience securing cloud infrastructure, and are deeply familiar with core components of the AI stack. Compensation Range: $293K - $405K USD About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy

About the Team The Platform Analytics team builds the systems OpenAI researchers use to understand the quality and behavior of the models we train including what models are doing, why they behave in a particular way, and how that behavior changes across experiments. Neptune is a core part of this work. It ingests, stores, queries, and visualizes large volumes of metrics from pretraining, post-training, and reinforcement learning. Hundreds of researchers depend on these systems in their daily work to compare experiments, debug unexpected behavior, and decide what to try next. Our scope is broader than metrics. We also build platforms that help researchers analyze samples, traces, evaluation results, and other structured or unstructured data through dashboards, APIs, and increasingly agent-driven workflows. These systems need to remain fast, reliable, and understandable as the scale and complexity of research change quickly. We are not trying to become a consulting team that builds a separate solution for every research project. We work directly with researchers to understand recurring problems, then turn them into reusable infrastructure and platform capabilities that many teams can build on. About the Role We’re looking for a hands-on experienced software engineer who can take ownership of a critical system and drive it from problem definition through production adoption. This person should be able to own a platform such as CacheHouse end to end: define its technical direction, design its data model and storage architecture, integrate it with several research dashboards and workflows, guide one or two engineers, and ensure the system works reliably for its users. The right candidate should already bring the technical judgment, ownership, and execution expected at this level. The primary learning curve should be OpenAI’s stack and research problem space, not learning how to lead a complex engineering effort or deliver a production system. You will work directly with

About the Team The Artifacts team is building the AI-native creation layer for documents, spreadsheets, slide decks, dashboards, reports, analyses, and new forms of interactive work products. We are rethinking what creation looks like when models can move from an ambiguous user goal to a polished, editable artifact with strong structure, taste, correctness, and speed. This is a high-agency team working across product, infrastructure, and research. We partner closely with model training teams to shape how frontier models create artifacts, and with ChatGPT product teams to turn those capabilities into experiences that millions of people can use. The work spans full-stack product engineering, model integration, rendering and editing systems, collaboration, storage, evaluation loops, and production reliability. Our ambition is to build the premier product experience for AI-generated artifacts: starting with familiar work products like slides, sheets, and docs, then expanding into new artifact types that are only possible in an AI-native world. About the Role As Engineering Manager, Artifacts, you will lead and grow the engineering team responsible for building this product and technical foundation. You will manage a team of full-stack and infrastructure-oriented engineers, set technical direction, and stay hands-on enough to shape architecture and debug hard problems. This role sits at the intersection of product engineering, research, and infrastructure. You will partner with researchers on how models are trained and evaluated for artifact creation, with product and design on the user experience. This is a strong fit for a technical manager who wants to build and ship, not only coordinate. The team has a fast trajectory, so you will help define both the product surface and the team that builds it. In this role, you will: Lead, manage, and grow a team building AI-native artifact creation experiences across documents, spreadsheets, slide decks, and emerging artifact form

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role You’ll lead the Mobile AI engineering team, responsible for making Notion AI genuinely useful on phones and tablets. Mobile is where AI needs to work in the moment: when users are capturing ideas, catching up between meetings, asking questions, or trying to move work forward away from their desk. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve Define and evolve the roadmap for Notion’s core mobile AI surfaces, including chat, capture, agent workflows, workspace Q&A, and lightweight creation flows. Take new mobile AI ideas from exploration to shipped product, using prototypes, user feedback, and product data to decide what to build next. Improve the production quality of mobile AI by identifying instrumentation gaps, reliability risks, and performance bottlenecks before they become user problems. Help the team build the right technical foundations for fas

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity As the Head of AI Platform Engineering at Postman, you will lead the alignment of AI development with our growing API platform. You will drive the AI roadmap with a focus on expanding AI-driven API collaboration and agentic capabilities across the platform. This role requires a leader who can identify market opportunities, coordinate cross-functional AI initiatives, and foster strong partnerships to amplify the Postman AI platform's impact What You’ll Do Lead the development and execution of Postman’s AI platform strategy, focused on API ecosystem growth and platform innovation. Drive the AI roadmap, concentrating on API integration, platform expansion, and AI-driven agent functionality. Identify and capitalize on market opportunities for AI-enhanced API collaboration and intelligent agent features. Collaborate closely with business units, product teams, engineering, and external partners to ensure alignment and successful AI initiatives deployment. Oversee implementation with core AI platforms (OpenAI, Anthropic, AWS, etc)), ensuring technical and strategic alignment with AI features and API lifecycle improvements.

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman's websites are among the highest-leverage product surfaces we have. They are where developers, teams, and technology leaders first encounter Postman, understand the breadth of our product suite, find the right solution for their work, and decide how to engage more deeply. We are looking for a Staff Product Manager to define and lead the product strategy for Postman's web experience across postman.com and related properties. You will own the web as a customer-facing product and a business system: shaping the journeys people experience, expanding high-quality top-of-funnel discovery across our product portfolio, and building the technical and measurement foundation that allows us to learn and improve quickly. This role requires a strategic builder who can operate without a pre-existing playbook. You will make consequential prioritization decisions, turn ambiguous opportunities into a coherent roadmap, and lead across Product, Design, Engineering, Data, Product Marketing, Search Engine Optimization, Brand, and Growth. Your success will be measured by the outcomes the web

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Skills and Qualifications: Product Knowledge: Deep understanding of product offerings and their real-world applications, particularly in AI technologies, enabling effective communication of value to potential customers. Sales Expertise: Proven track record in building positive relationships, prospecting, and negotiating high-value deals with senior executives. Experience generating pipeline through cold calling and prospecting. Interpersonal Skills: Strong communication and interpersonal abilities, with the capacity to be personable yet persistent, adapting your approach to different customer needs. Technical Acumen: Effective combination of selling skills and technical understanding, focusing on strategic thinking, problem-solving, and value creation tailored to each unique client. Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a high level of flexibility and the capacity to adapt to changing priorities and overcome challenges. Responsibilities: Lead Generation: Responsible for outbound prospecting, generating new leads, and developing comprehensive strategies to expand the company’s presence within targeted institutions or regions. Client Engagement: B

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Who You Are Ema is hiring a Partner Manager to lead strategic GTM partnerships with SIs, VARs, Consulting firms, Cloud platforms, and AI ecosystem players. You will be instrumental in building and scaling a partner-led growth channel. We’re looking for a seasoned professional with experience in developing strategic partnerships, enabling partners’ sales and technical teams, and activating GTM motion with large Tier-1 partners targeting Fortune 500 enterprises. You should have a track record of enabling large partner teams on Enterprise SaaS or AI-driven solutions and driving significant revenue through partnerships. You will collaborate closely with the Sales, Marketing, Product, and Customer Success team to drive Partner success, and act as the voice of the partner internally to advocate for partner needs and product feedback. This role is ideal for you if you’re entrepreneurial, data-driven, and relationship-first. You understand that great partnerships don’t just drive revenue — they unlock new capabilities and customer value. You thrive at the intersection of strategy and execution and are energized by shaping a new category of enterprise software. You Will Identify, onboard, a