People Operations Team Lead in United States

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Executive Business Partner to three GTM executives, you will play a critical role in ensuring these executives can focus on their most impactful work. We’re looking for someone who is genuinely motivated by execution and finds energy in getting things done and supporting leaders operating at high velocity. Strong judgment, proactive thinking, adaptability, and the ability to anticipate needs and stay ahead of shifting priorities will be keys for success in this role. You will join Vanta’s centralized Executive Operations team, a cohesive group that shares best practices, collaborates closely, and provides consistent, high-quality support across the executive team. While this role is primarily execution-focused, you will also support select projects that improve operational effectiveness within the revenue organization and across the EBP team. We are looking for candidates based in the New York City Area who are able to participate in occasional in-person events and office visits. We will also consider highly qualified candidates located outside of NYC but in the eastern time zone. What you’ll do as a Executive Business Partner at Vanta: Partner closely with the GTM executives, providing excellent administrative and operational support that enables them to focus on their most impactful work. Adapt quickly to the executive’s working style and pace to deliver seamless day-to-day support. Act as a trusted gatekeeper, managing complex calendars and scheduling with an understanding of business priorities and context. Own travel and logistics end-to-end, planning itineraries and coordinating customer visits, offsites, and inter

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Member Care - Premium Experience & CLEAR1 is responsible for leading the end-to-end digital member experience across CLEAR’s highest-touch support channels. This role oversees Team Leads and Specialists supporting Concierge, VIP, and CLEAR1 members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations. What you'll do: Own the digital member support strategy and day-to-day operations for Premium Experience and CLEAR1 channels, ensuring exceptional service delivery and accountability for member and business outcomes Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning Define, monitor, and improve service level agreements (SLAs) across digital support channels, including chat, email, messaging, and phone, with a focus on responsiveness, resolution quality, and member satisfaction Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency Leverage member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and proc

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion is looking for a Recruiting Program Manager to help design, build, and scale the systems and programs that power how we hire. This is a role for someone who moves fast, takes ownership, and doesn't wait to be told what to do — someone who operates with both strategic altitude and operational precision, and knows how to bring clarity and momentum to complex cross-functional work. We're at an inflection point in how we think about recruiting at Notion, and this role sits at the center of it. You'll partner closely with Recruiters, Recruiting Operations, People Operations, and senior leadership to drive some of our highest-priority initiatives — building the programs and processes that define how Notion finds, evaluates, and brings in exceptional talent. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: The scope of this role will evolve with the team's

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Our Federal Sales team has a unique mission to help government customers understand the transformative impact that highly capable AI models can bring to their agencies and missions. This role combines technical understanding, strategic vision, partnership management, and value-driven strategy tailored specifically to federal customers. You’ll drive key opportunities through the entire federal sales cycle, from pipeline generation to closure. You’ll collaborate closely with researchers, engineers, and solution strategists to help government customers advance their missions through AI. This role is based in Washington DC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. In this role, you'll: Manage a focused set of key federal accounts, developing and executing comprehensive federal account plans. Lead federal customers through their AI adoption journey, from consideration to successful deployment. Partner with solutions and research engineering to build and execute complex government customer programs and projects. Own and manage a federal consumption revenue target. Oversee consumption revenue forecasting and reporting. Analyze key federal account metrics and provide insights to internal and external stakeholders. Closely monitor the federal landscape (agencies, policies, competitors, partners, etc.) to inform product roadmaps and corporate strategies. Collaborate cross-functionally with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering. Support the recruitment

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you'll: Manage a portfolio of accounts, developing and executing strategies for a comprehensive account plan Lead our prospects’ journeys from consideration to successful deployment Partner with solutions and research engineering to build and execute complex customer programs and projects Own a consumption revenue target Manage consumption revenue forecasts Analyze key account metrics to create reports and provide insights to internal and external stakeholders Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies Collaborate with solutions, marketing, communications, business operations, people operations, finance, product m

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Office of Transformation Process Redesign Overview The Transformation Team leads strategic change initiatives to reimagine how Mastercard works and scales, simplifies, and accelerates business outcomes. The team partners across leadership, product, technology, and operations to design and implement new organizational models, embed AI across key workflows, drive enterprise-wide transformation programs, improve operating effectiveness, and ensure successful adoption of change. By combining strategy, AI engineering, organizational design, change management, and program execution, the team helps align people, processes, and priorities to support long-term growth and business performance. The Process Redesign Lead is accountable for defining the operating model and process architecture: leading process discovery, mapping current-state journeys, and architecting redesigned processes through to implementation handoff. The Director-level Process Redesign Lead brings deep process expertise, AI fluency, and structural-frame thinking to the most ambiguous, cross-functional problem spaces, translating strategic intent into clean, scalable operating designs. The ideal candidate is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset, with a track record of modernizing legacy

Job Requisition ID # 26WD101203 Position Overview We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry. Work Location This is a hybrid role based in Denver, CO. Responsibilities Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities Manage day-to-day team operations, including workload, coverage, pr

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary: Micron is seeking a highly motivated Equipment Maintenance Technician to monitor, sustain, and improve equipment in their assigned area. This position requires collaboration with Shift Operations team members, area equipment engineers, and tool vendors to ensure efficient tool performance and maintenance in a dynamic, brand-new technology and manufacturing environment. Equipment Maintenance Technicians support fabrication processing at the forefront of innovation for the world’s leading memory and storage solution provider, Micron Technology. You will exhibit a high level of dependability and passion, embodying our core values of People, Innovation, Tenacity, Collaboration, and Customer Focus. Responsibilities: Ability to collaborate with team members and communicate and address preventative maintenance needs for manufacturing equipment performance, while proactively identifying and resolving safety concerns. Identify performance gaps and implement strategic improvements, while documenting hardware and process deviations to help prevent recurring problems in tool functionality. Assist in maintaining the cleanliness and orderliness of the cleanroom area by adhering to housekeeping protocols, ensuring that every item is properly stored and organized. Participate in teams focused on enhancing equipment availability and implementing improvement initiatives. Attend Micron and/or vendor training to improve understanding of various semiconductor tools. </l

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Wirecutter strives to be the most trusted product recommendation service on the internet. We obsessively test and report on thousands of items each year to recommend the best of everything. Our goal is to save you time and eliminate the stress of shopping, whether you’re looking for everyday gear or gifts for loved ones. We work with total editorial independence. That means nothing appears on the site as a recommendation unless our writers and editors have deemed it the best through our rigorous reporting and testing. Wirecutter was founded in September 2011 and acquired by The New York Times Company in October 2016. Wirecutter is mission-driven and reader-supported; learn more about us here. About the Role Wirecutter is looking for a strategic and operationally oriented partnerships leader who is passionate about driving performance-based results that provide the best buying experience on Wirecutter Picks. The Director, Commerce Partnerships reports directly to the Executive Director, Commerce and is the team leader responsible for business development, partnerships and affiliate operations. You will emphasize building career development plans through active mentorship of the team, and working across the organization to achieve our goals and priorities. This role is open to remote hiring. This is a temporary role running from September 2026 - May 2027. Responsibilities: Oversee the strategic development of Wirecutter’s affiliate reven

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff IT Technical Program Manager on the IT Operations team, you'll own and drive eDiscovery and information governance programs across Coinbase. Embedded with cross-functional leadership, you'll serve as the connective tissue between domain experts and engineering teams, identifying automation opportunities, prototyping solutions with AI and workflow tooling, and driving adoption across the organization. You'll lead the technical strategy behind defensible eDiscovery processes and entity-specific retention capabilities, ensuring Coinbase meets its regulatory obligations at scale. What you’ll do: Own the end-to-end strategy and execution for eDiscovery and information governance solutions spanning multiple business functions and enterprise platforms. Partner with engineering teams to deliver technology programs that transform eDiscovery capabilities from hold through collection, review, and production (EDRM). Drive the translation of regulatory and compliance requirements into actionable system configurations, policies, and controls across platforms such as Slack and Google Workspace. Lead program timelines, dependencies, and risk escalations while maintaining audit-ready documentation including regulatory control matrices, playbooks, and SLAs. Build and validate comprehensive test plans for eDiscovery controls and information governance tooling to ensure defen

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. The AI Studio is the team responsible for designing, building, and operationalizing internal software platforms across every functional department of the company, including People Operations, Customer Support, Sales, Marketing, Finance, Recruiting, and Executive Operations. We treat each internal department as its own product surface, and in truth as its own startup, with its own customers, its own metrics, and its own reasons for existing. We ship custom software, built on Replit’s own platform, to solve operational problems that off-the-shelf SaaS tools cannot serve well at our scale and pace of growth. Position Summary The Member of Technical Staff (AI Builder) is a full-time builder role with substantial autonomy. You will design, architect, and ship AI-powered internal platforms that run the operations of the company across many departments at once. This is not a role for someone who wants a narrow, well-defined lane. It is a role for someone who wants to walk into an ambiguous business problem, understand it well enough to argue about it with the department lead, and then ship the software that fixes it. We are looking for people who genuinely understand the mechanics of a business: how revenue is actually made, why recruiting velocity matters, what makes support scale or break, how finance closes a month, and why each department is critical to whether the company wins or loses. You do not need to have run every function, but you need to respect why each one exists and be able to reason about it like an operator, not just an engineer. Because we treat each department as its own startup, we strongly favor people who have either run their own business or worked on a fast-scaling startup. You know what it feels like

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Waste & Error Certified Coding Manager is responsible for leading the Certified Coding Analyst and W&E Team Lead roles that conduct medical claim reviews and coding audits to identify billing errors, waste, abuse, fraud, and payment integrity opportunities. The Manager provides direct people leadership, establishes operational priorities, ensures consistent application of coding and billing requirements, and is accountable for team productivity, quality, service levels, compliance, and employee development. This role partners closely with the W&E team lead, who provides day-to-day technical guidance and subject matter support to the coding team. The Manager retains accountability for staffing, performance management, workload oversight, escalations, audit readiness, process improvement, and delivery of business outcomes. The position also represents the team in discussions with senior leadership, Medical Directors, Legal, Compliance, Analytics, Operations, and other Payment Integrity partners. Primary Responsibilities People Leadership & Team Development Lead, coach, and develop a team of Certified Coding Analysts and Senior Certified Coding Analysts. Establish clear role expectations, performance goals, productivity standards, quality requirements, and accountability measures. Conduct regular perfor

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We are seeking a Senior Manager of Industrial Engineering to join CLEAR's Central Operations team. This role is the quantitative backbone of our Experience & Operations Design function — owning the data-driven design standards, labor models, and capacity planning that determine how CLEAR's physical operation is structured and staffed. You will be the analytical engine behind lane design decisions, engineered labor standards, and demand forecasts, ensuring the operation is designed to deliver a consistently excellent member experience efficiently at scale. What you'll do: Develop and own engineered labor standards and staffing models across CLEAR’s physical experiences, including Verifier, Greeter, eGate, Concierge, TSA PreCheck, Enrollment, Sports, and new programs, serving as the operations source of truth for labor and headcount inputs Define physical operating requirements and sizing standards across lane configurations, verification and enrollment experiences, hardware placement, and queue management; lead checkpoint design for new and existing airport locations Lead demand forecasting and capacity planning across CLEAR experiences, modeling throughput, staffing requirements, operating hours, and operational impact for new programs, launches, surge periods, and events Drive operational efficiency through time studies, process analysis, and labor optimization, identifying and developing opportunities to improve productivity, capacity, and the Member experience across the network Partner cross-functionally with Operations,

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. At Flexport, we are building the unified Supply Chain Operating System for global trade. While traditional SaaS companies sell static dashboards and walk away, Flexport's Forward Deployed Engineers (FDEs) embed directly on the frontlines with enterprise clients (such as Fortune 500 retailers, automotive manufacturers, and tech giants) to solve high-stakes supply chain challenges. You are an operational strike-team leader who sits at the intersection of full-stack software engineering, applied AI, operations research, and executive client strategy. Deployed to client command centers and logistics hubs, you will connect fragmented enterprise data, architect solutions, and build agentic AI systems that optimize real-world cargo moving across ocean, air, and land. You won't just write code in a vacuum, you will embed with client engineering leaders and VPs of Supply Chain, map messy operational reality into production software, and deploy autonomous workflows that directly eliminate millions in logistics waste. You Will Embed & Map: Travel to client sites to map end-to-end supply chain processes, audit legacy systems, uncover hidden financial leaks, and translate c

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: This role has a robust compensation package: Base salary: $83,000-105,000; OTE: $1866,000-210,000, uncapped accelerators, equity grants, competitive benefits and more. We are seeking an Account Executive with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you’ll focus on building up Flexport’s brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer’s growth strategy with their Flexport Operations Team, jumping on a plane and travel with a prospective client to tour a Flexport warehouse, or sharing your best practices with the broader sales team in a peer learning session. You will Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals Uncover and connect with ideal clients through a combination