The Senior RMA Customer Experience Manager will work with the key customer account team leads to ensure customers have timely case updates. The position has to decide on fulfilment priority based on Service Level Agreements and track regional buffer stock. The manager needs to work with account leads to track the impact of open RMAs on customer datacenter capacity, so as to make allocation decisions. What you’ll be doing: Customer Satisfaction: Manage RMA cases and lead all aspects of replacement part fulfillment to clear the open RMA backlog per Service Level Agreements. Work with account teams to prioritize backlog in case of supply constraints. Case Management: Attend customers meeting, provide accurate and up-to-date information on case status, track of customer feedback and develop strategies to improve the overall customer experience. Metrics and Improvement: Generate case management metrics and analyze data to identify process improvement opportunities. Publish weekly status updates on open RMAs – supply commits, ready for pickup, shortage alerts. Collaboration: Work closely with quality and manufacturing teams to effectively communicate RMA updates and statuses to customer account teams. Facilitate seamless information flow between teams to provide exceptional customer support. Uptime and Buffer Stock: Track key customer installations uptime and work with planning team to maintain buffer stock near customer sites to proactively address potential supply shortages. Supply Allocation: Collaborate with production and repair factory planners to map out supply allocations for the open RMA backlog. Optimize resource allocation for timely resolution. Serve as Lead: Trainer and support for other case managers on program, process, customer interface and working internally as new programs develop for NPI and implemented into our global customer service team. What we need to see:
Jobs in United States
Process Trainer in United States
15 active opportunities · Updated September 2026
Showing
15 jobs
Explore current process trainer jobs across United States. Filter by work mode, employment type, experience, department, date posted and distance.
From $130K/yr
About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 20 million learners and 6,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the role + Responsibilities The Learning Solutions Architect is a customer-facing technical trainer who helps organizations build data and AI capabilities with DataCamp. You’ll deliver engaging live training (virtual and onsite) and create tailored learning materials on the DataCamp platform—think custom courses, projects, certifications and assessments that map to each customer’s roles, tools, and outcomes. You’ll partner with Customer Success, Sales, Product and Content to scope blended learning paths, teach high-impact sessions, and publish reusable, high-quality content that accelerates adoption and measurable skill uplift for some of our most high-value customers. Qualifications Loves to teach. Comfortable spending multiple hours weekly in front of a virtual or onsite classroom. 2+ years in technical training, data science/analytics education, solutions engineering, or similar instructor roles. Broad technical range across AI, Python/SQL/R and Power BI/Tableau; familiarity with Databricks/Snowflake is a plus. Learns new tools quickly; enjoys tailoring content to different personas (analyst, engineer, business user, exec). Strong communicator who can simplify complex topics for technical and non-technical audiences. Detail-oriented and process-driven; delivers sessions and materials with substance. Flexible schedule to support time zones (this is not a 9 to 5); occasional travel for onsite delivery. Some of your key metrics will be: Customer satisfaction: survey, engagement, repeat bookings Profe
About the Team The Human Data team turns human feedback into reliable signals for training and evaluation. We design and run end-to-end programs that capture the depth of human intent behind everyday and high-stakes uses of our models. Our remit spans bespoke data campaigns, scalable synthetic data generation, and product-embedded signals. We partner closely across all research teams to translate these signals into training datasets, novel evaluations, and feedback loops that push the frontier of our models and advance their applications. About the Role As a Program Manager (PGM) in the Human Data team you will partner with our research teams, operations and engineering to execute complex programs for collecting high-quality data. You will be a key interface between our external vendors and AI trainers, ensuring human data campaigns are successfully completed. Your work will play a key role in enabling OpenAI to train safe models that will land in the real world This role is based in our San Francisco HQ. In this role, you will: Work in a high velocity environment, where the outcome of your work will have a direct impact on the models that OpenAI deploy in the real world Work closely with external vendors, trainers and internal researchers to collect, review, and deliver high-quality data Gather requirements, write instructions, define success criteria, and calibrate the AI trainers Use internal tooling to assess labeled data and provide feedback to AI trainers Think critically and share recommendations on tooling and process improvements, optimizing for quality, throughput, and AI trainer experience You’ll thrive in this role if: You thrive in dynamic environments. You are comfortable navigating ambiguity, managing shifting priorities, and adapting to fast-paced changes without missing a beat. You’re curious about AI, LLMs, Agents. While not required, an interest or background in these areas will help you connect the dots in our broader mission. You have a can-do a
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Pre-Analytical Laboratory Technician II is responsible for preparing samples for analysis, recording, and/or verifying patient’s information. This role is primarily responsible for performing duties related to accessioning, sample management, problem resolution, data entry, and specimen storage with high degree of proficiency. A successful candidate would be expected to have the ability to swiftly pick up new laboratory process that they are trained in due to experience gained in previous laboratory roles. Potential candidates should be able to demonstrate that they have good documentation practices (GDP) knowledge. Shift: Monday-Friday: 11am-7:30pm PST Essential Duties Include, but are not limited to, the following: Perform laboratory tasks, as assigned. Clean and organize common lab areas and take responsibility for all housekeeping tasks being completed on time. Receive, sort, and unpack incoming samples regularly. Unpack, log and track incoming samples using specified software regularly. Perform administrative duties required for incoming samples; including, but not limited to scan needed paperwork, such as pathology reports and requisitions and file physical paperwork per required procedures. Perform order entry and order processing such as in lieu of; including, but not limited to reviewing patient demographics and sample collection. Evaluate insurance and verify billing information. Transcri
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Pre-Analytical Laboratory Technician II is responsible for preparing samples for analysis, recording, and/or verifying patient’s information. This role is primarily responsible for performing duties related to accessioning, sample management, problem resolution, data entry, and specimen storage with high degree of proficiency. A successful candidate would be expected to have the ability to swiftly pick up new laboratory process that they are trained in due to experience gained in previous laboratory roles. Potential candidates should be able to demonstrate that they have good documentation practices (GDP) knowledge. Shift: Monday-Thursday, Saturday: 9am-5:30pm PST Essential Duties Include, but are not limited to, the following: Perform laboratory tasks, as assigned. Clean and organize common lab areas and take responsibility for all housekeeping tasks being completed on time. Receive, sort, and unpack incoming samples regularly. Unpack, log and track incoming samples using specified software regularly. Perform administrative duties required for incoming samples; including, but not limited to scan needed paperwork, such as pathology reports and requisitions and file physical paperwork per required procedures. Perform order entry and order processing such as in lieu of; including, but not limited to reviewing patient demographics and sample collection. Evaluate insurance and verify billing information. <
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Pre-Analytical Laboratory Technician II is responsible for preparing samples for analysis, recording, and/or verifying patient’s information. This role is primarily responsible for performing duties related to accessioning, sample management, problem resolution, data entry, and specimen storage with high degree of proficiency. A successful candidate would be expected to have the ability to swiftly pick up new laboratory process that they are trained in due to experience gained in previous laboratory roles. Potential candidates should be able to demonstrate that they have good documentation practices (GDP) knowledge. Shift: Monday-Friday: 11am-7:30pm PST Essential Duties Include, but are not limited to, the following: Perform laboratory tasks, as assigned. Clean and organize common lab areas and take responsibility for all housekeeping tasks being completed on time. Receive, sort, and unpack incoming samples regularly. Unpack, log and track incoming samples using specified software regularly. Perform administrative duties required for incoming samples; including, but not limited to scan needed paperwork, such as pathology reports and requisitions and file physical paperwork per required procedures. Perform order entry and order processing such as in lieu of; including, but not limited to reviewing patient demographics and sample collection. Evaluate insurance and verify billing information. Transcri
$59.4K – $89.6K/yr
Logistics Analyst Description - Location: Fulltime onsite Hagerstown, MD Role Summary The Outbound Operations Lead / Analyst is the on-site expert who orchestrates all shipping activities- picking, packing, staging, loading, and system transactions within HP’s distribution operations. Blending shop-floor coordination with advanced analytics, the role ensures that every order departs safely, on time, and in full. Working side-by-side with 3PL partners, Transportation, Customer Support, and IT teams, this individual contributor drives day-to-day execution while uncovering process improvements that elevate customer experience, cost efficiency, and compliance. This position will work fulltime onsite at our east coast DC in Hagerstown, MD. Key Responsibilities Oversee daily outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards. Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance. Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements. Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts. Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues. Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements. Perform ou
$59.4K – $89.6K/yr
Logistics Analyst Description - Location: Fulltime onsite Litchfield Park/Phoenix Arizona Role Summary The Logistics Analyst is the on-site expert who orchestrates all shipping activities- picking, packing, staging, loading, and system transactions within HP’s distribution operations. Blending shop-floor coordination with advanced analytics, the role ensures that every order departs safely, on time, and in full. Working side-by-side with 3PL partners, Transportation, Customer Support, and IT teams, this individual contributor drives day-to-day execution while uncovering process improvements that elevate customer experience, cost efficiency, and compliance. This position will work onsite at our central DC in Litchfield Park/Phoenix Arizona. Key Responsibilities Oversee daily inbound or outbound operations, ensuring accurate and timely order fulfillment, packing, and shipping in line with HP’s quality and service standards. Lead and support process improvement initiatives focused on optimizing outbound flow, reducing order cycle times, minimizing shipping errors, and enhancing on-time delivery performance. Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Transportation teams to coordinate outbound shipments, resolve exceptions, and ensure alignment with customer requirements. Track real-time metrics such as pick accuracy, order fill rate, on-time ship, trailer utilization, and dock-to-door cycle time; initiate immediate countermeasures when performance drifts. Serve as the primary point of contact for order expedites, configuration changes, embargo checks, and any customer-facing shipment issues. Develop and maintain SOPs for outbound operations, ensuring compliance with company policies and regulatory requirements.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Shipping Handler, you will be responsible for the supply replenishment, metering, and sorting of prescription orders in accordance with standard operating procedures and work instructions. You will be regular packing, bulk packing, and cold packing. You will be cross trained on other shipping functions as assigned within the facility. This role will also ensure accuracy and quality standards are met when performing all shipping functions and metering prior to automated packing, and sack changing process in the eurosort. Acts as a liaison across multiple business units for shipping best practices and problem solving. To be successful in this role you must be able to stand for the duration of your shift, reach/twist/turn/bend/stoop/walk and lift up to 40 lbs. During your time at CVS as a Shipping Handler you may be required to work multiple job functions in a day. This will give you the chance to apply for future promotional opportunities and advance in your career. Required Qualifications · Ability to read and understand English · Strong written and verbal communication skills · Ability to stand for extended periods of time · Ability to reach/twist/turn/bend/stoop/walk and lift up-to 40 pounds · Detail oriented and task focused · Regular and predictable attendance · Colleague will be required to work mandatory overtime
About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role We are seeking Manufacturing Engineers to lead the development of processes, tooling, and prototype builds for custom motors and actuators. You will own a primary area as a Stator Process / Manufacturing Engineer, Tooling / Fixture Engineer, or Prototype Manufacturing Engineer, taking that work from early development through validation and repeatable execution in close partnership with mechanical, electromagnetic, electrical, test, quality, and supplier teams. These roles focus on the development, integration, and validation of electromechanical manufacturing capabilities, including stator winding processes, assembly and inspection tooling, and actuator prototype builds. You will help translate engineering designs into reliable hardware while establishing scalable processes, equipment, and build practices for future robotic platforms. This role is based in San Francisco, CA, and requires in-person presence 5 days a week. In this role, you will Each opening focuses on one of the three specialties below, with shared responsibility for reliable processes and hardware. Stator Process / Manufacturing: develop and validate stacking, winding, termination, and potting processes. Establish process parameters, work instructions, and defect controls that produce consistent results across trained operators. Tooling / Fixture: design and deliver winding tools, assembly fixtures, inspection gauges, and bench equipment, from CAD and drawings through fabrication, commissioning, and troubleshooting. Improve setup time, labor, and repeatability. Prototype M
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Technician in the Specialty Mail Order Pharmacy, you will work in a fulfillment capacity to ensure that our patients receive life sustaining specialty drug therapy. You will be responsible for filling new patient medication orders and reorders. You will be cross-trained on other functions within the facility as assigned. Successful incumbents in this role are able to manage multiple pharmacy workstations and tasks and are dedicated to supporting the team’s ability to promptly, safely and accurately fill patient prescriptions and to providing caring service that exceeds customer expectations. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers, this job is for you! Compensation : This position pays based on experience anywhere from $20.35 to $22.02 Shift: Monday and Wednesday 12:30 pm to 9:00pm (Additional hours available based candidate & business needs) We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Our application process is 2 simple steps.
From $10K/yr
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We’re looking for someone to help lead the future of analytics at Ramp. This person will enable Ramp to get 1% better every day by developing data products and insights. They will partner closely with business stakeholders and product, engineering, and design counterparts to prioritize and execute on work, improve reporting, as well as drive results and process improvements. What You’ll Do Full stack development, building models to consume, transform, and expose data to stakeholders and production systems Drive a culture of experimental design, testing agenda, and best practices Contribute to the culture of Ramp’s data team by influencing processes, tools, and systems that will allow us to make better decisions in a scalable way Collaborate with P/E/D/D (product, engineering, data and design) teams to develop product roadmaps and measure success Work closely with data engineering teams to capture, move, store, and transform raw data into highly actionable insights, and partner with business teams to turn those insights into action Wha
From $10K/yr
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively. What You'll Do Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative Become an expert in the full range of integration and
$128K – $180K/yr
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle — from vendor setup and approvals to payments, reconciliation, and exception handling — while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams. Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues. Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS. What You'll Do Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and
From $120K/yr
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As an Account Executive | Mid-Market at Ramp, you are a proven hunter & sales closer with track record of quota attainment and overachievement. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life through the sales process with C-Level executives and key decision makers. As an early member of the team, you will also have the opportunity to help build the sales engine and define the sales strategy that fuels the growth of the company! What You’ll Do Drive revenue for Ramp, owning the entire sales cycle through close Develop strategies for closing opportunities within your assigned territory Leverage sales methodologies to uncover customer needs and pain points Articulate Ramp’s value proposition by using the appropriate sales qualification standards Own sales activity and monthly revenue forecasting in Salesforce Collaborate with product, design, and engineering teams to incorporate customer feedback What You'll Need Minimum 4 years of quota-carrying direct SaaS sales
Other cities to consider
More places hiring for this role
Get new process trainer jobs in United States by email
Daily job updates · Unsubscribe anytime