Product Design Manager in United States

We're looking for an Engineering Manager II to own and grow the Observability Pipelines engineering org at a pivotal moment in the product's lifecycle. Observability Pipelines is Datadog's on-premise, vendor-agnostic telemetry pipeline product, with a lot still to build as it grows and scales. It sits at the center of a fast-consolidating market, is central to Datadog's data pipeline optimization story for Logs and Metrics customers. This is a build-and-scale opportunity: you'll grow the management and technical leadership layers, co-own the roadmap with Product, and define how this org operates as it continues to expand. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do: Directly manage the OP org including EM1s across NYC and Paris, set technical direction, and be the connective tissue across a distributed team Build out the management and technical leadership layers as the org continues to grow - today ~20 ICs Partner directly with Product to co-own the roadmap and strategy, helping decide where OP’s engineering investment goes next Set and evolve the operating rhythm across the group: planning cadence, on-call and incident standards, and cross-team alignment Own key cross-org relationships with the SaaS Logs Pipelines team, the BYOC team, and the Vector open-source community Coach managers and senior engineers, and build the succession and growth plans that let the org scale beyond you Who You Are: Experienced managing managers across distributed teams, with a track record of raising the bar on how those teams operate, not just delivering through them Back

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: A strong communicator with excellent attention to detail Motivated by building long-term and long-lasting relationships Driven by the opportunity to make a visible impact with your work 5-7 years of experience in a customer account facing role Customer-minded, always aiming to provide the most value possible Excited by working in an ever-evolving and fluid solution focused environment Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities Datadog values people from all walks of life. We understan

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: A strong communicator with excellent attention to detail Motivated by building long-term and long-lasting relationships Driven by the opportunity to make a visible impact with your work 5-7 years of experience in a customer account facing role Customer-minded, always aiming to provide the most value possible Excited by working in an ever-evolving and fluid solution focused environment Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities Datadog values people from all walks of life. We understan

Datadog’s Cloud Observability group is one of the core data retrieval and processing groups powering our foundational product, Infrastructure Monitoring. The group’s scope includes integration with all major hyperscalers (AWS, Azure, GCP, OCI), as well as both regional and GPU-specific cloud providers. As Director, you will own engineering for all clouds, generating more than 10 million metric points per second, managing ~40 engineers through a team of Engineering Managers. You’ll partner with Senior Directors and product leadership to shape the roadmap, not just execute against it, managing the growth of one of Datadog’s foundational teams. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do: Own engineering for all of Cloud Observability Manage ~40 engineers through a layer of Engineering Managers; this is a manager-of-managers role Shape the roadmap alongside product leadership rather than simply executing against it — push back on, iterate on, and help author the strategy for your area Drive AI adoption across the engineering org, from tooling and workflows to product features and team practices Navigate cross-team dependencies across the Agent, Telemetry Onboarding, Integrations, Action Platform, and Infrastructure Monitoring. Build and retain engineering talent in NYC, Boston, and Paris, mentor Engineering Managers toward Director readiness, and participate in the on-call rotation Who You Are: You have directly managed Engineering Managers, not just individual contributors You have deep experience with one or more cloud providers, ideally with experience operating large-scale systems in the cloud. You have a solid understanding of cloud economics, as well as how to balance performance and cos

About the team Platform Partnerships builds and grows the relationships that extend OpenAI products through the world’s most important technology platforms. The team works across Product, Engineering, Research, Go-to-Market, Legal, Finance, Marketing, Policy, and Operations to turn partner opportunities into durable product experiences and business outcomes. We are a small team working on opportunities that rarely arrive with a playbook. We set the strategy, make the tradeoffs, and stay close to execution through launch and scale. About the role We’re hiring a Strategic Partner Manager to own and drive the expansion of a portfolio of OpenAI’s most strategic platform partnerships. You will treat each partnership as a business: set the expansion thesis, align joint product roadmaps, structure commercial opportunities, and translate shared ambition into measurable adoption, usage, revenue, distribution, and product impact. This is a senior individual-contributor role with full-lifecycle ownership—from strategy and negotiation through integration, launch, performance, expansion, and renewal. It is a 0-to-1 builder role, not a coordination role. You will create clarity where the operating model is still emerging, make sound decisions with incomplete information, and step into the details required to move the work forward. The right person can move fluidly between a multi-year partnership strategy and the immediate product, commercial, or operating blocker in front of the team. You will build trusted relationships at the executive and working levels while representing OpenAI’s priorities with clarity and thoughtful pushback. What success looks like Each priority partner has a clear expansion thesis, joint roadmap, governance model, and measurable outcomes. High-priority product integrations and go-to-market initiatives launch with clear ownership, strong readiness, and fewer unresolved dependencies. Partnerships show measurable growth across the outcomes that matter for t

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Secure Manufacturing & Stealth (SMS) team protects OpenAI’s most sensitive product, manufacturing, launch, and partnership work from theft, leakage, espionage, and unauthorized disclosure. We operate across physical, digital, human, and third-party domains, building practical protections that allow teams to move quickly while preserving strict need-to-know controls. About the Role We are seeking a senior Secure Manufacturing & Stealth Partner to serve as the dedicated SMS owner for Marketing. This person will build trusted relationships across Marketing, understand launches and sensitive information flows, identify secrecy risks early, and embed practical controls into planning, creative production, events, agencies, vendors, media, and executive communications. The role owns the Marketing relationship while coordinating shared SMS capabilities when investigative, prototype-handling, regional, or other specialist support is needed. In this role you will: Serve as the primary SMS Partner and trusted adviser to Marketing, building a deep understanding of its priorities, planning cycles, launches, events, external partners, and sensitive information flows. Identify secrecy and information-exposure risks early, then translate SMS requirements into practical controls that protect sensitive work without unnecessarily slowing execution. Build, document, and socialize durable operating mechanisms for compartmentalization, need-to-know access, agencies and vendors, sensitive creative production, events, demonstrations, launch preparation, codenames, watermarking, and password controls. Assess and approve Marketing systems and information workflows, identify gaps or duplication, establish secure handling requirements, and advise AI-native Marketing initiatives on permissions, data governance, and operational tracking. Coordinate

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform. This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization. The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength. This role is based in San Francisco, CA. We use a hybrid work model of 3 days

About the Role We’re looking for a Competitive Intelligence Lead, a senior individual contributor reporting to the Head of Competitive Intelligence, to help operationalize and scale the company’s competitive intelligence capability. This person will own high-priority competitive analyses, executive-ready insights, and GTM enablement that help Product, Sales, Marketing, Customer Success, and leadership understand where we win, where we’re vulnerable, and how the market is evolving. This is not a traditional research role. It is a hands-on strategy role at the intersection of Product, GTM, Research, and Leadership. You will turn competitor movements, customer feedback, product data, and market signals into clear recommendations that influence roadmap decisions, positioning, pricing, sales execution, and executive decision-making. What You'll Do Partner with the Head of Competitive Intelligence to translate the company’s CI strategy into repeatable analyses, operating rhythms, executive materials, and GTM enablement. Own high-priority competitor deep dives, market landscape reviews, pricing analyses, product comparisons, Harvey Ball assessments, feature matrices, and strategic opportunity/risk assessments. Create executive-ready insights that inform product strategy, roadmap prioritization, GTM planning, pricing, and investment decisions. Develop best-in-class competitive messaging, objection handling, battlecards, and enablement content for Sales, Marketing, Customer Success, and Partnerships. Monitor competitor product launches, model releases, acquisitions, partnerships, pricing changes, funding activity, customer announcements, and GTM motions. Synthesize fast-moving and complex market information into clear implications, recommendations, and decision-ready narratives. Partner closely with Product Management to identify areas of differentiation, competitive gaps, customer pain points, and emerging opportunities. Collaborate with Marketing to sharpen positioning, me

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for an experienced, hands-on support leader to build and run the support and escalation motion for GPT-Rosalind and OpenAI’s life sciences customers. This is both a builder role and a frontline support role. You will work directly with customers, own complex cases, diagnose technical and operational issues, and coordinate cross-functional teams through resolution. You will also create the intake paths, playbooks, knowledge, tooling, and operating mechanisms needed to support life sciences workflows across ChatGPT, Codex, and the OpenAI API. You’ll partner closely with Account Directors, Product, Engineering and Forward Deployed Engineering, Security, Legal, and bioscience subject-matter experts. You will help customers receive coordinated, accurate answers while maintaining clear boundaries between technical support, scientific consultation, product feedback, and roadmap commitments. This role is an opportunity to define how OpenAI supports scientists and life sciences organizations as they adopt increasingly capable AI systems. In this role, you will: Work directly with Rosalind and life sciences customers, taking ownership of complex technical and operational support cases from intake through resolution. Serve as a critical escalation point and final line of defense for complex technical issues, partner

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support D

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

About the team The Fleet team at OpenAI supports the computing environment that powers our cutting-edge research and product development. We oversee large-scale systems that span data centers, GPUs, networking, and more, ensuring high availability, performance, and efficiency. Our work enables OpenAI’s models to operate seamlessly at scale, supporting both internal research and external products like ChatGPT. We prioritize safety, reliability, and responsible AI deployment over unchecked growth. About the role As a software engineer on the Fleet High Performance Computing (HPC) team, you will be responsible for the reliability and uptime of all of OpenAI’s compute fleet. Minimizing hardware failure is key to research training progress and stable services, as even a single hardware hiccup can cause significant disruptions. With increasingly large supercomputers, the stakes continue to rise. Being at the forefront of technology means that we are often the pioneers in troubleshooting these state-of-the-art systems at scale. This is a unique opportunity to work with cutting-edge technologies and devise innovative solutions to maintain the health and efficiency of our supercomputing infrastructure. Our team empowers strong engineers with a high degree of autonomy and ownership, as well as ability to effect change. This role will require a keen focus on system-level comprehensive investigations and the development of automated solutions. We want people who go deep on problems, investigate as thoroughly as possible, and build automation for detection and remediation at scale. In this role, you will: Build and maintain automation systems for provisioning and managing server fleets. Develop tools to monitor server health, performance, and lifecycle events. Collaborate with clusters, networking, and infrastructure teams. Partner with external operators to ensure a high level of quality. Identify and fix performance bottlenecks and inefficiencies. Continuously improve automati

About the team The Fleet team at OpenAI supports the computing environment that powers our cutting-edge research and product development. We oversee large-scale systems that span data centers, GPUs, networking, and more, ensuring high availability, performance, and efficiency. Our work enables OpenAI’s models to operate seamlessly at scale, supporting both internal research and external products like ChatGPT. We prioritize safety, reliability, and responsible AI deployment over unchecked growth. About the role As a software engineer on the Fleet Hardware team, you will be responsible for the reliability and uptime of all of OpenAI’s compute fleet. Minimizing hardware failure is key to research training progress and stable services, as even a single hardware hiccup can cause significant disruptions. With increasingly large supercomputers, the stakes continue to rise. Being at the forefront of technology means that we are often the pioneers in troubleshooting these state-of-the-art systems at scale. This is a unique opportunity to work with cutting-edge technologies and devise innovative solutions to maintain the health and efficiency of our supercomputing infrastructure. Our team empowers strong engineers with a high degree of autonomy and ownership, as well as ability to effect change. This role will require a keen focus on system-level comprehensive investigations and the development of automated solutions. We want people who go deep on problems, investigate as thoroughly as possible, and build automation for detection and remediation at scale. In this role, you will: Build and maintain automation systems for provisioning and managing server fleets. Develop tools to monitor server health, performance, and lifecycle events. Collaborate with clusters, networking, and infrastructure teams. Partner with external operators to ensure a high level of quality. Identify and fix performance bottlenecks and inefficiencies. Continuously improve automation to reduce manual work

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.