Product Lead in United States

About the Team OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. The Consumer Devices team is building a new generation of AI-powered products that seamlessly integrate hardware and software to create intuitive, transformative experiences. We bring together experts across embedded systems, machine learning, hardware, design, and product engineering to develop products at the intersection of AI and consumer technology. About the Role OpenAI is seeking a System Power Engineer to characterize, measure, and optimize power consumption across our embedded hardware products. In this role, you will work closely with Electrical Engineering and system software teams to build power test automation, measure subsystem-level power usage, and drive improvements that directly impact battery life, thermal behavior, charging performance, and system reliability. You will help establish the methodologies and metrics used to understand and improve power efficiency across real-world product experiences, from controlled lab environments to representative day-in-the-life usage scenarios. This role requires hands-on experience with embedded hardware platforms, power instrumentation, and the analysis of power profiles and system behavior. This role is based in San Francisco, CA. We use a hybrid work model of four days per week in the office and one day working remotely. Relocation assistance is available for new hires. In this role, you will: Define and develop power testing automation to evaluate system behavior across a range of workloads and operating conditions. Measure subsystem-level power consumption using power breakout probes and other lab instrumentation. Develop and execute power characterization tests spanning basic workloads, complex mixed-use scenarios, and representative day-of-use experiences. Partner closely with Electrical Engineers to identify opportunities to improve system power efficiency. Collaborate with software engineering

About the Team OpenAI’s Safety teams work to ensure our products are safe, trusted, and resilient as frontier AI systems scale globally. We tackle some of the company’s most important challenges across understanding and preventing misuse and misalignment, intercepting fraud and abuse, and protecting vulnerable users. We are hiring Data Scientists to help build the analytical foundations that allow OpenAI to deploy increasingly capable AI responsibly. We are hiring Data Scientists across several teams that contribute to safety in different ways, including: Safety Systems Integrity Product Policy This is a high-impact role operating at the intersection of product, safety, policy, and research. About the Role As a Data Scientist, Safety, you will help solve complex and ambiguous problems where rigorous analysis directly informs critical decisions. Depending on your background and team alignment, you may work on areas such as: Measure harmful or abusive behavior across OpenAI’s products Detect fraud, manipulation, coordinated misuse Evaluate and improve safety classifiers, rules systems, mitigation systems, and human review workflows Design experiments and causal analyses to understand product, policy, and mitigation impacts Build prevalence estimators, dashboards, monitoring systems, and executive decision frameworks Diagnose gaps in safety and integrity systems using behavioral and product data, and help quantify and navigate false positive / false negative tradeoffs Translate ambiguous safety risks into measurable problems and evidence-based recommendations Partner with Product, Engineering, Policy, Research, and Operations teams to improve safety outcomes Build zero-to-one analytical systems in rapidly evolving domains Ideal Candidate We’re looking for strong Data Scientists who thrive in ambiguous, high-leverage environments. You may be a fit if you have: Strong statistical reasoning and analytical judgment Experience with experimentation, causal inference, or obse

About the Team Full Stack engineers within the Fleet Scheduling team are dedicated to building intuitive and scalable interfaces that empower researchers to efficiently manage AI workloads across some of the largest supercomputers in the world. Our focus is on developing robust, high-performance systems that provide real-time insights, resource tracking, and seamless interaction with complex infrastructure. We aim to optimize resource allocation, minimize operational overhead, and create user-friendly tools that enhance researcher productivity and system transparency. About the Role You will design, develop, and operate web-based systems that provide a powerful and intuitive interface to OpenAI’s supercomputing clusters. You will collaborate closely with researcher, product and infrastructure teams to deliver scalable solutions that enable seamless monitoring, job scheduling, and resource management. This is an opportunity to work at the cutting edge of AI infrastructure, designing tools that scale to exascale workloads while maintaining usability and performance. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design and develop full-stack web applications to track, monitor, and manage large-scale AI workloads in real time. Collaborate with researchers and infrastructure teams to translate complex operational needs into intuitive UIs and scalable backends. Build data visualization tools (e.g., Gantt charts, dashboards) to provide insights into job scheduling and resource allocation. Optimize backend services to handle massive data throughput while ensuring low-latency performance and high availability. Implement frontend components that provide seamless interactions with scheduling, storage, and compute systems. Ensure system security, reliability, and scalability across globally distributed supercomputing infrastructure. You might thrive i

About the Team The Proactivity Research team, within OpenAI’s broader Personal AGI team, is focused on making our models in ChatGPT and future potential products proactive in ways that are truly useful. We're laying the technical foundations for AI that can anticipate what users need in real time, adapt as their goals and preferences shift, and build a deeper, evolving understanding of the person it's helping. About the Role As a Research Engineer / Scientist, you will research and develop improvements to our models’ personalization and agentic capabilities. Our team works on reinforcement learning, dataset creation, evaluations, and other post-training methods. We partner closely with research and product teams across the company to realize the vision of a highly personalized, collaborative, and proactive assistant. We're looking for individuals with strong ML engineering skills and research experience, especially with novel and highly capable models. An ideal candidate is passionate about product-driven research. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own and pursue a research agenda to improve the proactivity and ability of our models to further user goals. Build robust evaluations for tracking modeling improvements. Design, implement, test, and debug code across our research stack. Collaborate closely with the other research and product teams to influence the shape of technical solutions in the product You might thrive in this role if you: Have a deep understanding of machine learning and machine learning applications. Have a working knowledge of LLM post-training and evaluation approaches Are passionate about, or have experience thinking about, personalization and enabling users to achieve their goals Are comfortable diving into a large ML codebase to debug. Thrive in a dynamic and technically complex environment. About OpenAI

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively iden

About the Team Our Inference team brings OpenAI’s most capable research and technology to the world through our products. We empower consumers, enterprise and developers alike to use and access our start-of-the-art AI models, allowing them to do things that they’ve never been able to before. We focus on performant and efficient model inference, as well as accelerating research progression via model inference. About the Role We are looking for an engineer who wants to take the world's largest and most capable AI models and optimize them for use in a high-volume, low-latency, and high-availability production and research environment. In this role, you will: Work alongside machine learning researchers, engineers, and product managers to bring our latest technologies into production. Work alongside researchers to enable advanced research through awesome engineering. Introduce new techniques, tools, and architecture that improve the performance, latency, throughput, and efficiency of our model inference stack. Build tools to give us visibility into our bottlenecks and sources of instability and then design and implement solutions to address the highest priority issues. Optimize our code and fleet of Azure VMs to utilize every FLOP and every GB of GPU RAM of our hardware. You might thrive in this role if you: Have an understanding of modern ML architectures and an intuition for how to optimize their performance, particularly for inference. Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done. Have at least 5 years of professional software engineering experience. Have or can quickly gain familiarity with PyTorch, NVidia GPUs and the software stacks that optimize them (e.g. NCCL, CUDA), as well as HPC technologies such as InfiniBand, MPI, NVLink, etc. Have experience architecting, building, observing, and debugging production distributed systems. Bonus point if worked on performance-critical distributed systems. Have need

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements. You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach. Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure. Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function. You’ll thrive in th

About the Team The Business Data Science team uses data and analytics to optimize business performance, drive growth, and foster meaningful partnerships, with the goal of ensuring the sustained and impactful expansion of OpenAI's initiatives to maximize the benefits of AGI for all of humanity. We partner with Sales (GTM), Marketing, Partnerships, Support, Finance, Product, and Growth. About the Role As a member of our Business Data Science team, you will help build a data-driven culture around insight generation, decision making, and strategy at OpenAI. This role is focused on driving customer success within our business products (ChatGPT Team, ChatGPT Enterprise, and API). You will work on projects such as identifying opportunities for interventions within a customer lifecycle to drive activation & onboarding, identifying target audiences for new feature launches, and measuring the efficacy of emails, events, and other interventions to drive ongoing engagement with our products. This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Embed with our Customer Success organization as a trusted partner, uncovering new ways to drive customer adoption and engagement of our business products. Establish key metrics, run experiments, and perform analysis to help us understand the incrementality of our efforts to drive adoption/engagement. Proactively surface insights and opportunities to drive engagement and growth. Build tools and systems for stakeholders to self-serve routine data and insights freeing up time to work on more leveraged analyses. Become an expert in OpenAI’s data and systems. Through partnership with Data Eng, Finance and other business teams, you will self-serve all the underlying data for our business and derive insights from them. Partner with other data scientists across the company to share knowledge and continually

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements. You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback. This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role, you will: Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach. Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure. Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function. You’ll thrive in this role if

About the Team With Codex we’re building an AI software engineer. One that you can pair with, delegate to, or even ask to take on future tasks proactively. Our team is a fast-moving group within OpenAI, bringing together research, engineering, design, and product. We iteratively build the Codex agent harness and product to get the most out of the model, and we iteratively train the model to be great at complex software engineering tasks. The Codex team is responsible for building state-of-the-art AI systems that can write code, reason about software, and act as intelligent agents for developers and non-developers alike. We operate across research, engineering, product, and infrastructure; owning the full lifecycle of experimentation, deployment, and iteration on novel coding capabilities. Codex Enterprise builds the ecosystem, governance, and enterprise capabilities that help Codex spread across developers, teams, and organizations worldwide. The Enterprise Controls team owns the systems that allow companies to safely deploy Codex across their organization while protecting their most sensitive code, data, and internal knowledge. About the Role As Codex adoption grows inside large organizations, customers are increasingly trusting Codex with their most valuable assets: proprietary codebases, internal documentation, customer data, and sensitive workflows. This role will help build the enterprise control plane that makes Codex secure, governable, and trustworthy at scale. You will design and operate backend systems that give enterprise administrators visibility and control over how Codex is used across their organization. You will work across identity, access, encryption, policy enforcement, auditability, and admin controls. This may include systems that let customers manage encryption keys, control which Codex capabilities are enabled, enforce organizational policies, and understand how data flows through Codex. This role owns systems end-to-end: from architecture and

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but operational in how we execute, and we support every product and research effort at OpenAI. Our tenets include prioritizing for impact, enabling researchers and developers, preparing for future transformative technologies, and fostering a strong, collaborative security culture. About the Role OpenAI is seeking a Security Software Engineer to join the Infrastructure Security (InfraSec) team. InfraSec safeguards the core of OpenAI’s research and production environments—GPU supercomputing clusters, multi-cloud infrastructure, datacenters, networking, storage, and the critical services that power our frontier AI models. Our charter spans everything from bare-metal hardware and firmware to Kubernetes clusters, service meshes, and the data pathways that carry highly sensitive model weights and user data. As a Security Software Engineer, you will design and build critical foundational services, such as authentication systems, egress/ingress proxies, access brokers, and key management platforms, that demand high standards of reliability, scalability, and software craftsmanship. These systems form the security backbone of OpenAI’s supercomputing environment and must remain robust under intense scale and adversarial pressure. In this role, you will: Architect and implement production-grade security services (e.g., auth services, access brokers, secure proxies, key-management infrastructure) that provide strong guarantees across hardware, operating systems, Kubernetes, networks, and CI/CD. Partner with infrastructure and research engineers to embed security into high-performance compute clusters, enabling rapid model training and deployment without compromising protection. Develop automation and detection tooling to continuously identif

About the Team: The Database Systems team specializes in high-performance distributed databases. Our team built Rockset, the real-time search, analytics, and vector database that powers all vector search and retrieval augmented generation (RAG) at OpenAI. In addition to retrieval, as an online database, Rockset powers core functionality across all of OpenAI's product lines and many critical internal use cases. About the Role : We are looking for engineers passionate about distributed systems, close-to-the-metal performance optimization (our core engine is written in C++), and building scalable database infrastructure from the ground up. As an engineer on the Database Systems team, you'll contribute to the core database engine, driving improvements across ingestion, query execution, indexing, and storage. You'll partner with teams across OpenAI to unlock new product capabilities and help scale online database reliability and throughput as usage grows by orders of magnitude. In this role you will: Design, build, and operate high-performance distributed systems Identify and resolve performance bottlenecks to scale infrastructure to the next order of magnitude Define long-term technical direction and guide system evolution Collaborate with product, engineering, and research teams to deliver scalable and reliable infrastructure Dig deep into complex production issues across the stack Contribute to incident response, postmortems, and best practices for system reliability You might thrive in this role if you: Have significant experience building, scaling, and optimizing distributed systems at scale Are curious about database internals, storage engines, or low-latency query systems Enjoy debugging challenging performance issues in complex, high-throughput systems Have experience operating production clusters at scale (e.g., Kubernetes or other orchestration systems) Think rigorously about scalability, correctness, and reliability Thrive in fast-paced environments with high

About the Team The Cooperative AI team is scaling OpenAI with OpenAI. We are building a model powered knowledge system that evolves and learns as our products, systems and customers evolve. We leverage our state of the art models, technologies, and products (some external, some still in the lab) to assist or completely automate robust operations supporting both internal and external customers. We support OpenAI customers and internal partners globally, powering systems from customer support to integrity to product insights. We are a self-contained multi-disciplinary team, who enjoy a lightning fast feedback loop with customers at scale, some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple primitives, to apply world class knowledge to many domains. The work of this team exemplifies use of OpenAI technologies. We build systems so everyone can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale. About the Role We’re looking for a Backend Software Engineer to help architect and scale the infrastructure that powers our knowledge systems. This is a deeply technical and highly cross-functional role where you’ll build robust systems and backend services that serve as the foundation for how knowledge is created, accessed, and applied across OpenAI. In this role, you will: Design, build, and maintain backend services and APIs to support intelligent automation and knowledge systems Integrate and structure data across internal platforms, transforming it into formats optimized for use by downstream systems and AI workflows. Collaborate closely with product, research, and engineering teams to integrate OpenAI mode

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires real world deployment and iteratively updating based on what we learn. The Protection Scientist Engineer, Integrity team supports this by identifying and investigating misuses of our products – especially new types of abuse. This enables our partner teams to develop data-backed product policies and build scaled safety mitigations. Precisely understanding abuse allows us to safely enable users to build useful things with our products. About the Role Protection Science Engineering is an interdisciplinary role mixing data science, machine learning, investigation, and policy/protocol development. As a Protection Scientist Engineer within Integrity and Investigations, you will be responsible for designing and building systems to proactively identify and enforce on abuse on OpenAI’s products. This includes ensuring we have robust abuse monitoring in place for new products, sustaining monitoring for existing products, and prototyping and incubating systems of defense against our highest risk harms. You will also respond to and investigate critical escalations, especially those that are not caught by our existing safety systems. This will require expert understanding of our products and data, and involves working cross-functionally with product, policy, and engineering teams. This role can be based in either our San Francisco, or NY office and includes participation in an on-call rotation that will involve resolving urgent escalations outside of normal work hours. Some investigations may involve sensitive content, including sexual, violent, or otherwise-disturbing material. In this role, you will: Scope and implement abuse monitoring requirements for new product launches. Improve processes to sustain monitoring operations for existing products, including developing approaches to automate monitoring subtasks. Prototyp

About the Team OpenAI’s Inference team powers the deployment of our most advanced models - including our GPT models, 4o Image Generation, and Whisper - across a variety of platforms. Our work ensures these models are available, performant, and scalable in production, and we partner closely with Research to bring the next generation of models into the world. We're a small, fast-moving team of engineers focused on delivering a world-class developer experience while pushing the boundaries of what AI can do. We’re expanding into multimodal inference, building the infrastructure needed to serve models that handle image, audio, and other non-text modalities. These workloads are inherently more heterogeneous and experimental, involving diverse model sizes and interactions, more complex input/output formats, and tighter coordination with product and research. About the Role We’re looking for a software engineer to help us serve OpenAI’s multimodal models at scale. You’ll be part of a small team responsible for building reliable, high-performance infrastructure for serving real-time audio, image, and other MM workloads in production. This work is inherently cross-functional: you’ll collaborate directly with researchers training these models and with product teams defining new modalities of interaction. You'll build and optimize the systems that let users generate speech, understand images, and interact with models in ways far beyond text. In this role, you will: Design and implement inference infrastructure for large-scale multimodal models. Optimize systems for high-throughput, low-latency delivery of image and audio inputs and outputs. Enable experimental research workflows to transition into reliable production services. Collaborate closely with researchers, infra teams, and product engineers to deploy state-of-the-art capabilities. Contribute to system-level improvements including GPU utilization, tensor parallelism, and hardware abstraction layers. You might thrive in t