Product Operations Director in United States

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We're looking for a Recruiting & HR Operations Specialist to join the People & Talent team. You'll own the operational infrastructure behind how we find, interview, and onboard talent, and work closely with our recruiters, hiring managers, and People team. This role sits at the intersection of recruiting operations and HR coordination, and it's the right fit for someone who notices what's broken, knows how to fix it, and wants to build something durable. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America — EST or CST preferred for timezone alignment with our Europe-based team. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Recruiting Operations Own recruiting coordination for a high volume of open roles and create a consistent, well-run hiring experience for candidates, interviewers, and hiring managers Be the operational heartbeat of the candidate experience — scheduling, work trial coordination, and offer logistics are often the ones candidates remember most Own our recruiting tech stack: keep our ATS (Ashby) clean and well-configured (templates, sequences, stages, reporting) and manage vendor administration Support the offer process: send offers, ma

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a hands-on lead to build and run OpenAI's Incidents & Escalations function within User Operations. This is a player-coach role with a meaningful hands-on operating component. You will set the operating model and also step into active incidents and urgent escalations when needed, coordinating with on-call teams, driving clear ownership, supporting communications, and ensuring issues move through resolution and post-incident closure. During active incidents, you will coordinate with the relevant on-call teams and cross-functional responders across Engineering, Infrastructure, Support Delivery, Product, and Go-To-Market. You will help keep teams aligned, maintain timelines, clarify ownership, escalate when needed, and ensure internal, executive, customer-facing, and external communications are accurate and timely, including status page updates when required. For escalations, you will build and run the processes for tracking, triaging, mitigating, and resolving critical customer and user issues. After incidents and escalations, you will own the follow-through: retrospectives, root cause identification, action item tracking, trend analysis, and process improvements that reduce repeat issues over time. You will also help define the long-term operating model for incidents and escalations across Support D

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter As a Product Service Coordinator, you will play a key role in supporting Baxter's depot service and repair operations for medical devices, including patient monitors, EKG machines, vision screeners, and other Baxter products. In this role, you will manage service transactions in SAP, coordinate repair activities, process customer orders, and ensure accurate documentation throughout the repair lifecycle. This position combines system-based work, customer communication, and operational support to help move products efficiently through the service process and back to customers. What You'll Do Receive and process returned medical devices, verify product information, and enter service-related details into SAP. Create and maintain service records, including customer account information, billing details, return authorizations, costs, revenue data, and repair documentation. </

About the Team At OpenAI, Trust & Safety Operations is central to protecting OpenAI’s platform, customers, and the public from abuse. We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale. We’re building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It’s critical to us that our Ads product be built in a way that corresponds to our Ads principles , and this team is key to that. About the Role We’re looking for a senior operator with strong analytical instincts to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you’ll flex across the team’s highest-priority data and operational needs—from reporting and dashboard insights to budget and capacity planning, project-based analysis, and data automation —while partnering closely with Product, Policy, Engineering, Legal, Go To Market, and Data Science and Data Engineering teams. This role sits at the intersection of strategy, execution, and data: you’ll define ambiguous problems, query and validate data, build decision-support systems, and translate operational signals into clear recommendations and scalable, AI-first solutions. You should be comfortable moving from a high-level question to a rigorous analysis, a useful dashboard, an automated workflow, or a durable operating mechanism. As OpenAI introduces new revenue-generating formats and partnerships, you’ll help the team understand where risks, capacity constraints, quality gaps, and opportunities are emerging. You’ll brin

Datadog Incident Response is an end-to-end incident operations solution native to Datadog’s unified observability and security platform. It brings the entire incident lifecycle — from alert to resolution — together in one place so engineers can respond fast with confidence instead of losing time switching between disconnected monitoring, paging, and incident tools. As a Product Marketing Manager (PMM) - Incident Response, you will develop go-to-market strategy for new products and features, create the content that enables our sales and partner teams, and touch on all areas of the business while helping move Datadog forward. We give our Product Marketing Managers the opportunity to collaborate, investigate, and idealize how we can gear our product strategy to yield the highest results. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive the go-to-market strategy for Datadog Incident Response products, such as Incident Management, On-Call, and Incident AI as an expert of your product area. Launch new features with compelling messaging and positioning, developing assets such as slide decks, blogs, product demos, webinars, and solution briefs. Develop high-impact sales enablement assets (battlecards, pitch decks, demos) grounded in deep market and competitive insights. Partner with cross-functional teams to execute campaigns across webinars, paid media, organic channels, and sponsored events. Drive customer marketing initiatives including case studies, testimonials, and

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will:

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will:

About the Team The Launch Programs team is responsible for driving cross-functional planning, readiness, and execution for OpenAI’s most visible and strategic product moments. We partner closely with product teams to understand their goals, requirements, and timelines—then help translate those into clear, actionable plans across marketing, comms, events, and other functions. Our team acts as the connective tissue between builders and storytellers, ensuring that launches are predictable, aligned, and impactful. About the Role As a Launch Program Manager, you’ll play a central role in turning product ambitions into coordinated company-wide launch moments. You’ll work hand in hand with product teams to deeply understand their roadmaps and readiness needs, then drive alignment across marketing, comms, events, and other partners to ensure smooth, high-quality execution. We’re looking for people who: Are exceptional at building alignment across diverse functions and stakeholders Can translate product requirements and timelines into structured, coordinated launch plans Are clear communicators who can operate effectively at both tactical and strategic levels Thrive in fast-paced, ambiguous environments and enjoy building structure where it doesn’t yet exist Are skilled at navigating complex product organizations and creating clarity across multiple teams This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with product teams to understand requirements, roadmaps, and readiness, then translate those into clear launch plans and timelines Drive cross-functional planning and execution across marketing, comms, events, and operations to ensure cohesive, high-quality launches Serve as the central communications hub, driving alignment through clear updates, status reviews, and structured working rhythms Anticipate and proactively address launch risks, sur

The Complex Assets Product Manager is a senior position within Product Management, responsible for day-to-day product management for complex financial instruments, setting strategy, and providing direction within the Complex Assets domain. The role requires a deep hands-on working knowledge of Complex Assets, including OTC derivatives, Exchange Traded Derivatives, and Portfolio Swaps, within a financial services business. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. This role will leverage broad Complex Assets domain knowledge, deep experience influencing product, operations, design, and IT architecture change. Timely execution, seamless business and client change are extremely important to ensure continued growth and expansion of relationships with strategic clients in the complex assets space. What you’ll do Oversee strategic roadmap, development, launch, and marketing to gain maximum benefit from each product Oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business Manage client and competitor market research, develop product innovation roadmap, and address fundamental trial

Work Flexibility: Onsite Schedule 1st Shift : Mon – Fri, 10am – 6pm Overtime based on business needs On-call rotation, required What you will do As a Field Operations Associate, you will compile and inspect incoming/ outgoing kits for compliance with specifications and usage. Manage inventory by tracking product movement, maintaining accurate records, and identifying low or depleted stock levels Inspect incoming and outgoing kits, products, and materials to ensure quality, accuracy, and compliance with specifications Perform cycle counts and examine inventory for damage, defects, wear, or expiration, reporting issues as needed Maintain warehouse organization, including receiving, storing, and preparing materials for surgical shipments Coordinate with internal teams (distribution, sales, shipping, and warehouses) to expedite or resolve delivery and inventory issues Support quality initiatives and ensure compliance with safety standards by maintaining clean workspaces, tools, and equipment Manage inventory documentation, including usage records, damage tracking, and account reporting Collaborate with internal resources to source alternative products (e.g., loaner banks, consignments, or other locations) What you need Required High School Diploma or GED Two (2) years’ relevant work experience Possess a valid driver’s license with no restrictions Ability to lift, push, pull and carry up to 50 lbs Ability to work flexible hours, as needed to support the business needs, including weekends, evenings, and holidays as needed Participate in on-call rotation Pre

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Pricing Operations Team The Pricing Operations team works in a cross-functional, fast-paced, and dynamic environment with many moving pieces and evolving business needs. The team partners with Pricing Strategy Managers, Product Managers, Technology, Data & Intelligence, and various GTM teams to ensure Okta is operationally ready to bring new product pricing, buying programs, and strategic monetization initiatives to market. The Pricing Operations Principal Opportunity Okta is seeking a Pricing Operations Principal to lead initiatives that transform Okta's pricing strategy into successful go-to-market execution. A successful person in this role will be a strong collaborator, intensely curious, and supremely organized. They are known for connecting the dots, simplifying complexities, communicating clearly and proactively, and driving highly collaborative efforts to completion, even when the path forward isn't perfectly defined. In this role, you will serve as an operational leader for new pricing launches and a strategic buying-program implementation, establishing the integrated roadmap, operating cadence, decision-making framework, readiness criteria, and stakeholder communications required to bring these initiatives from concept through launch and sustained adoption. You will partner closely with senior cross-functional leaders to make complex tradeoffs, resolve dependencies, and ensure the business is ready to sell, quote,

About the Team At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Governance Risk & Compliance, Policy and Engineering. We support a global and diverse user base across OpenAI’s suite of product offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence. About the Role We are seeking an independent, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global regulatory and compliance operations from San Francisco. This role focuses on complex regulatory operations, including work under the EU Digital Services Act (DSA) and EU AI Act, as well as regulatory inquiries and complaints across the Americas, and Asia-Pacific. You’ll manage sensitive cases independently, exercise sound judgment on escalations, and work closely with Legal Counsel, Governance, Risk and Compliance (GRC), and other cross-functional partners. You’ll also bring a working understanding of privacy and intellectual property matters so you can recognize and escalate related issues when needed. Beyond frontline casework, you’ll help shape the documentation, workflows, tooling, and automation that support safe, scalable and regulatory and legal compliance operations. This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging and current regulations. You’ll also contribute to multi-phase transitions and automation efforts that support our long-term operational model. Please note: This role may involve exposure to sensitive or concerning content, including

Become a part of our caring community The Network Operations Coordinator 4 manages provider data for health plans including but not limited to demographics, rates, and contract intent. Manages provider audits, provider service and relations, credentialing, and contract management systems. Executes processes for intake and manage provider perceived service failures. Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process, program, product or technology. Works within broad guidelines with little oversight. Use your skills to make an impact Required Qualifications Minimum of 2 years of provider relations experience, healthcare services or related experience Minimum of 1 year of experience managing mid to large scale projects Intermediate experience in Microsoft Word, Outlook, Excel (VLOOKUP’s, lateral lookups & ability to manipulate data) and TEAMS Ability to accommodate a work schedule following Central Standard Time zone hours Preferred Qualifications Advanced experience with Microsoft Excel Provider contract interpretation experience Previous account management or project management Knowledge of medical claims Work at Home Requirements: To ensure Home or Hy