Product Service Coordinator in United States

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Issue Workflow is Sentry's primary product surface. Our issue platform processes billions events daily and turns them into actionable insights that help millions of developers fix bugs faster. As a Staff Software Engineer on the Issue Workflow team, you'll architect the systems that power this experience. You'll work at the intersection of high-scale distributed systems and product engineering, building real-time data pipelines, search backends, and analysis systems that surface signal from noise. This is product engineering at massive scale—where every architectural decision impacts millions of debugging sessions. You'll be the technical leader who shapes how Sentry groups issues, how we make search lightning-fast, how we enable sophisticated agentic workflows, and how we ensure that the product is performant even at billions-of-events scale. Your work will define what's possible for the most trafficked part of Sentry's platform. In this role you will Drive technical strategy and roadmap. Partner with engineering leadership, product, and design to shape the multi-quarter technical vision for Issue Workflow platform. Make strategic calls about architectural direction, technology choices, and technical debt. Ensure the team is building a strong foundation to scale with Sentry's growth. Solve complex performance and scalability challenges. Champion product quality and user experience. Build features that don't just work—they delight. You understand that milliseconds matter in the developer experience. You sweat the details of interfaces, error messages, loading states, and edge cases. You instrument everything s

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role Shipping great software is only half the battle. Getting it to the right customers, at the right time, in the right way, is where the real complexity lives. We're looking for a Senior Technical Program Manager to own the end of the EPD pipeline: the moment a feature is built to the moment it's successfully in customers' hands. This person will define what "good" looks like for product launches at Sentry, building the frameworks, playbooks, and operating rhythms that make every release more intentional, more coordinated, and more confident than the last. The foundation is there. Features ship. But the connective tissue between Engineering, Product, Legal, Marketing, go-to-market (GTM), and Sales needs someone who can see the whole system, diagnose what's broken, and build something durable. That's this role. If you're energized by ambiguity, love designing operating models, and want real ownership over a function that touches every team in the company, this is a rare opportunity to define the craft at a company that takes software quality seriously. What You'll Do Define the Launch Standard: Establish what a great product launch looks like at Sentry: the gates, the playbooks, the decision rights, and the rituals. You're not inheriting a fixed process; you're authoring it. Own Feature Flag & Cohort Strategy: Bring intentionality to how Sentry uses early access programs, beta cohorts, and staged rollouts. Make sure the right customers get the right features at the right time, and that we're learning from every rollout. Orchestrate Cross-Functional Readiness: Be the central coordinator who ensures Engineering,

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role The Platform org at Sentry is the engine that everything else runs on, spanning developer platform, core infrastructure underpinning the product, SRE, security, and IT. It's a broad, technically complex, and deeply consequential organization. We're looking for a Staff Technical Program Manager who can operate at the intersection of technical depth and strategic execution: someone who thrives in complexity, builds trust with senior engineering leaders, and has a gift for turning ambiguity into clarity and momentum. You'll report to the Head of Technical Program Management and work closely with the VP of Platform Engineering, their staff, and partner teams across Engineering, Product, and Design (EPD). This is a high-visibility role with real influence. You'll work directly with the CTO and senior leaders, shape how the Platform org operates, and help Sentry scale through one of its most important chapters. In this role, you will: Drive strategic execution. Partner with the VP of Platform Engineering and senior EPD leaders to translate priorities into clear, measurable plans. Own sequencing, milestones, and key decisions, and make sure leadership always has reliable visibility into progress and tradeoffs. Build data-driven delivery health. Establish the metrics and dashboards that reflect delivery confidence, risk, and engineering health across the Platform org. Keep planning and reporting high-signal and lightweight, focused on outcomes rather than activity. Manage capacity, dependencies, and risk. Create visibility into resourcing, cross-team dependencies, and constraints so leaders can align investment to the

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the team The Billing team sits at the intersection of product, finance, and infrastructure. They're responsible for ensuring every observable event—errors, logs, traces, tokens—gets accurately measured, priced, and billed. Their work directly impacts company revenue and customer trust, requiring distributed systems expertise, attention to financial accuracy, and deep understanding of product usage patterns. The team works cross-functionally with product, engineering, BizOps, marketing, and sales to build systems that enable new products and pricing models. About the role As a Senior Software Engineer, you will architect and scale the core systems that power Sentry's billing infrastructure, ensuring accuracy and reliability at massive scale. You will collaborate on building the next generation of Sentry’s usage tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy. You will help design flexible pricing primitives that support everything from per-event usage billing to complex enterprise contracts, enabling product and sales teams to experiment rapidly while maintaining revenue accuracy and reduced time-to-market for new products. You will contribute to technical decisions on data consistency challenges unique to billing—like handling event delays, retroactive pricing changes, and distributed count reconciliation across our infrastructure. You'll love this job if you Want to solve the "easy to explain, hard to build" problems—like ensuring a customer's bill matches their usage perfectly, even when processing hundreds of billions of events daily across distributed

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role This isn’t a typical engineering role. You won’t be embedded in a single product team or siloed in one product area. Instead, you’ll sit within Platform Engineering, own the AI-assisted coding domain, and work across all of engineering at Sentry, focused specifically on how AI coding agents participate in our software development lifecycle. For AI coding agents to work well in our repo, the internal systems they depend on need to be accessible via API, not locked behind UIs that require human interaction. Right now, many of those systems aren’t agent-ready. You’ll audit and prioritize that gap, expose those systems programmatically, and build the connections that let tools like Claude Code operate on them end-to-end. From there, the scope expands to improving the quality of AI-generated pull requests and automating the engineering work that’s important but consistently deprioritized. You will look from context engineering standpoint to see what to send to our model; you will look from harness engineering standpoint to see the tools it can use, the permissions it has, the state it carries forward, the tests it has to pass, the logs you capture, the retries, checkpoints, guardrails, and evals. You’ll work closely with the dev infrastructure team as your home base, then collaborate across every product team coding in our repo once the tooling foundation is in place. It’s a broad role with real impact, and the work you do will directly change how Sentry engineers ship software. What You’ll Do Audit Sentry’s internal developer systems and make them API-ready for AI agents. You’ll prioritize and drive the work of ex

About Pinecone Pinecone is the knowledge infrastructure for AI at scale. Its leading vector database and knowledge engine, Pinecone Nexus, power accurate, performant AI applications for more than 9,000 customers and 800,000 developers worldwide. Pinecone's mission is to make AI knowledgeable. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Team and Role: The Experience team is at the center of one of the most exciting transitions in software development history — the shift from human-driven to agent-driven product experiences. We own Pinecone's API, clients, authentication, revenue, and observability systems, and right now that means redesigning all of it for a world where AI agents are first-class users alongside humans. This is a wide-scope role. You'll own things end-to-end — from backend architecture to API design to SDK and web surfaces. You’ll be working closely with product, design, and other engineering teams to identify user needs and build the right thing, at the right abstraction level, at the right time. Along the way, you will be building high-leverage platform capabilities that accelerate Pinecone’s product development and user growth systems. We're looking for an engineer who sees this moment for what it is: a rare opportunity to shape how developers and agents interact with a category-defining product. You're not waiting to see how the industry figures out MCP, agentic workflows, and AI-native interfaces — you're already experimenting, already forming opinions, already building. You know that speed and leverage matter more than labor, and you've internalized AI-assisted development not as a productivity trick but as a fundamentally different way of working. Responsibilities: Pioneer our agent experience. Shape how AI agents interact with Pinecone — designing interfaces, protocols (MCP), and tooling that make Pinecone the easiest and most capable platform f

About Pinecone Pinecone is the knowledge infrastructure for AI at scale. Its leading vector database and knowledge engine, Pinecone Nexus, power accurate, performant AI applications for more than 9,000 customers and 800,000 developers worldwide. Pinecone's mission is to make AI knowledgeable. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital. About the Team and Role: The Experience team is at the center of one of the most exciting transitions in software development history — the shift from human-driven to agent-driven product experiences. We own Pinecone's API, clients, authentication, revenue, and observability systems, and right now that means redesigning all of it for a world where AI agents are first-class users alongside humans. This is a wide-scope role. You'll own things end-to-end — from backend architecture to API design to SDK and web surfaces. You’ll be working closely with product, design, and other engineering teams to identify user needs and build the right thing, at the right abstraction level, at the right time. Along the way, you will be building high-leverage platform capabilities that accelerate Pinecone’s product development and user growth systems. We're looking for an engineer who sees this moment for what it is: a rare opportunity to shape how developers and agents interact with a category-defining product. You're not waiting to see how the industry figures out MCP, agentic workflows, and AI-native interfaces — you're already experimenting, already forming opinions, already building. You know that speed and leverage matter more than labor, and you've internalized AI-assisted development not as a productivity trick but as a fundamentally different way of working. Responsibilities: Pioneer our agent experience. Shape how AI agents interact with Pinecone — designing interfaces, protocols (MCP), and tooling that make Pinecone the easiest and most capable platform f

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the team The Billing team sits at the intersection of product, finance, and infrastructure. They're responsible for ensuring every observable event—errors, logs, traces, tokens—gets accurately measured, priced, and billed. Their work directly impacts company revenue and customer trust, requiring distributed systems expertise, attention to financial accuracy, and deep understanding of product usage patterns. The team works cross-functionally with product, engineering, BizOps, marketing, and sales to build systems that enable new products and pricing models. As an Engineering Manager, you’ll lead a team of engineers owning critical workflows such as checkout and invoicing, while also developing new features to help customers manage their spend growth. In this role, you’ll partner across the organization to ensure our customers redeem everything Sentry has to offer and budget for future expansion. In this role you will Strategic Planning & Roadmap: Define and drive the team's roadmap. Align team goals with organizational objectives and contribute to the overall platform strategy. Technical Guidance & Operational Excellence: Provide technical leadership and guidance on complex distributed systems and design. Ensure the team is proactively identifying areas for improvement. Cross-functional Collaboration: Partner closely with business and technical teams to translate business goals into actionable objectives and scalable solutions. Team Leadership & Development: Lead, mentor, and grow a team of talented engineers, including Staff-level engineers. Build a culture of technical excellence, collaboration, continuous

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our engineering team for a 12-week paid internship where you'll work alongside world-class engineers, designers, and product managers to build the future of software creation. You'll contribute to real features that impact millions of developers worldwide, from our AI-powered development environment to the infrastructure that makes lightning-fast collaboration possible. This isn't just about learning—you'll ship meaningful code that helps democratize software creation. Whether you're optimizing our cloud infrastructure, building intuitive developer tools, or enhancing our AI agents, your work will directly empower creators around the globe. You will: Ship real features to millions of developers using Replit's platform Collaborate cross-functionally with engineers, designers, product managers, and AI researchers Build and optimize developer experiences that make coding accessible to everyone Work on cutting-edge AI tools and infrastructure that power the next generation of software creation Learn from the best in an environment where your ideas are heard and often implemented Required skills and experience: Currently pursuing a Bachelor's, Master's, or PhD in Computer Science, Computer Engineering, or related technical field Have at least one semester of schooling remaining after the internship completion Proficient in at least one programming language and comfortable with full stack development Passionate about developer tools, AI, or making technology more accessible Thrive in fast-paced environments where you can move quickly and adapt to changing priorities What we value : Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions Se

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: We're seeking an Engineering Manager, UX to help build the future of AI user interfaces. In this role, you'll build and manage a team that bridges design and engineering to create intuitive, performant user interfaces that make software creation accessible on any device. You'll guide your team in building production-ready frameworks and patterns that enable high-quality in-product experiences. You’ll also help your team build core user interfaces for interacting with AI. You will: Build, mentor, and grow a team of frontend engineers, reenforcing Replit’s culture of UI excellence and craft. Define the technical vision and strategy for building/extending user interface frameworks in order to help Replit ship high quality user experiences fast. Engage design and product engineering teams to understand, triage, and prioritize requirements. Set an ambitious vision for the future of AI user interfaces, and help the team sequence the steps to make it a reality. Help the Design team tastefully refine designs by taking into account technical constraints, timelines and resources. Use your deep understanding of technology, the product, and UI, to increase the quality, performance and usage of Replit’s most important surfaces. Required skills and experience: 4+ years of engineering management experience with a track record of building and scaling high-performing teams. Proven experience delivering ambitious projects that require coordinating across multiple teams / departments. Deep technical experience in many of the following: React, CSS, CSS frameworks, mobile web, Figma. Excellent communication skills to balance technical leadership with people management, including mentoring, performance management, and career

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Replit is redefining how software gets built — from solo developers to engineering teams at scale. As Director of Sales, you'll lead our enterprise sales motion and own the revenue engine that turns Replit's explosive product-led growth into durable, high-value contracts. You'll inherit a talented GTM team and take them to the next level. What You'll Do Lead, coach, and develop a team of GTM Executives — running weekly pipeline reviews, deal strategy sessions, and 1:1s that accelerate rep performance. Help shape the enterprise sales playbook: ICP, discovery frameworks, upsell and closing motions Own the full sales cycle on strategic deals — from first call to signed expansion — modeling what great looks like for the team Forecast accurately and report pipeline health, conversion metrics, and deal velocity to exec leadership weekly Represent Replit at key industry events and with high-value prospects where executive presence accelerates deals Required Skills & Experience 7+ years in B2B SaaS sales, with at least 3 years managing quota-carrying AE teams Proven track record closing enterprise deals ($100K+ ACV) and exceeding team quota Experience selling developer tools, infrastructure, or technical platforms — you understand the engineering buyer and can go deep on technical value props Data-driven operator: comfortable in Salesforce (or similar CRM), can build and own a forecast Sharp communicator — equally effective in a board-level business case and a hands-on demo with a skeptical CTO Bonus Qualifications Experience at a PLG-driven company (Figma, Notion, Linear, Vercel, etc.) with a motion that bridges product usage to enterprise contracts Familiarity with AI coding tools, cloud IDEs, or develope

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About this Job Replit is redefining how software is built, and who gets to build it. Our mission is to achieve Autonomy for All : making programming accessible, collaborative, and powered by AI. To realize this vision, we are building a brand that is as iconic, inventive, and human as the product itself. We are seeking a Brand Copy Lead to shape how Replit is expressed across the world. You will be responsible for crafting the voice of our brand, writing breakthrough copy across campaigns, marketing assets, and product surfaces, and ensuring Replit’s story shows up with clarity, consistency, and cultural impact. You’ll move fluidly from high-level concepting to meticulous execution, working closely with design, marketing, product, and external partners to bring the Replit narrative to life. This is a role for a Copy Lead who thrives at the intersection of storytelling and strategy. Someone who can define timeless brand foundations while also creating standout expressions that inspire, resonate, and endure. This role reports directly to the Executive Creative Director, ensuring close collaboration on vision, craft, and execution. In this role you will: Define and evolve Replit’s brand voice, tone, and narrative across all communications. Lead copywriting for high-profile product launches, campaigns, events, and cultural activations. Write and adapt marketing assets across channels — web, social, email, paid media, video scripts, event copy, and more. Create scalable editorial guidelines and frameworks that empower teams across the company to write with excellence. Collaborate with designers, marketers, strategists, and agency partners. Elevate the quality of writing across every touchpoint, advocating for clarity, creat

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: We're seeking a Design Engineer to bridge the gap between design and engineering at Replit. In this role, you'll help shape our design system implementation, architect front-end solutions, and ensure seamless user experiences across our platform. You'll be instrumental in creating the technical foundation that allows us to enable anyone with an idea to create apps. You will: Architect and implement complex UI components and systems that balance aesthetics with technical performance Lead the technical implementation and evolution of our design system (Replit UI) Create prototypes to explore new interaction models and validate design concepts Collaborate closely with product designers to bring designs to life with pixel-perfect precision Establish best practices for front-end development and component architecture Mentor engineers on design principles and implementation techniques Develop tools and processes to improve design-to-development workflow Contribute to design reviews with a focus on technical feasibility and implementation Champion accessible, responsive, and performant user interfaces Required Skills & Experience 8+ years of experience in front-end development with a strong design sensibility Expert-level knowledge of HTML, CSS, and JavaScript/TypeScript Deep experience with modern front-end frameworks (React preferred) Strong understanding of design systems and component-based architecture Experience implementing complex UI animations and interactions Proven ability to translate design concepts into production-ready code Strong communication skills to effectively collaborate with both design and engineering teams Experience with accessibility standards and best practices Bonus Qualificati

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a GTM & G+A Sourcer , you won't just be filling seats; you will be the primary architect of the talent pipeline that builds the future of our business, operations, and growth teams. We are seeking a Fixed Term Full Time employee for a 6 - 12 month term . The Mission At Replit, we don’t look for average talent; we look for "10x" builders and creators. Your mission is to find the needles in the haystack—high-impact professionals across Go-to-Market (Sales, Marketing, Growth) and G+A (Finance, People, Ops) who are product-minded and excited by the challenge of democratizing coding. Key Responsibilities Strategic Pipeline Building: Identify and engage top-tier talent for GTM functions and G+A roles. Creative Outreach: Utilize AI tools to streamline workflows while crafting highly personalized, compelling outreach that resonates with the Replit ethos. Deep Research: Map out talent across LinkedIn, X (Twitter), competitive startups, and niche professional communities to uncover "undiscovered" talent. Full Lifecycle Partnership: Collaborate closely with Recruiters and Business Leads to calibrate profiles and refine search strategies in real-time. Data-Driven Iteration: Track conversion rates and leverage data to pivot sourcing strategies as needed. Who You Are Experience: 3+ years of sourcing experience with a focus on GTM or G+A roles, ideally within a high-growth startup environment. Business Acumen: You understand the AI/SaaS landscape and know what excellence looks like in non-technical candidates within our specific culture. Persistence: You possess a "hunter" mentality and enjoy the challenge of identifying talent for highly specific, specialized roles. High Agency: You are self-directed, comfortable operating wi

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We're looking for a Head of Marketing Operations to serve as the operational backbone of the marketing organization. This person will own budget, hiring operations, cross-team coordination, and the marketing tech stack, while working closely with the CMO on executive presentations, readouts, and the day-to-day priorities that keep the marketing organization running smoothly. This is a highly cross-functional role suited to someone who thrives on structure, enjoys translating ambiguity into clear process, and can build trust across a diverse set of stakeholders (creative, demand gen, product marketing, comms, etc.) as well as with senior leadership. What You'll Do Budget & Financial Operations Own and manage the marketing department's budget end to end, tracking spend against plan, flagging variances, and partnering with Finance on forecasting and reporting Build visibility into spend by team/channel/program so leadership can make informed tradeoffs Support quarterly and annual budget planning cycles Hiring Operations Partner with Talent Acquisition and marketing leads to manage headcount planning, requisition tracking, and interview logistics Help standardize hiring processes across marketing sub-teams (job descriptions, interview loops, scorecards) Keep hiring plans aligned with budget and org design Cross-Functional Coordination & Executive Partnership Bring together the different functions within marketing (brand, demand gen, product marketing, comms, etc.) for regular tactical updates and team-wide readouts Own the cadence, agenda, and follow-through for marketing leadership meetings and all-hands Partner directly with the CMO on presentation development, including board decks, executive readouts, and strat